If you need to add an extra to your rental, please fill in the form.
The Renter and the additional drivers must be at least 18 years old and must present a European DNI or Passport and driving license, both documents in force during the entire rental period, in physical format, legible and in good condition and accepted by Spanish legislation.
All bookings made through the OK Mobility website can be modified up to 48 hours before the vehicle is picked up. Bookings with Smart and Lite Rates are non-refundable and therefore do not allow modifications. In the case of booking through an intermediary, contact them to request the modification.
Rental terms and conditions
Pay for your car bookings with Visa, American Express, Bitcoin or Amazon Pay. There is also the option of Scalapay if you would like to split the cost of your rental into three interest-free payments.
All bookings made through the OK Mobility website can be forwarded to an email. If you booked through an intermediary, please contact them to request a booking confirmation
If you only have a debit card, you should choose one of our covers (OK Premium Cover or OK Premium International) as it is only possible to block the excess on a credit card.
As mentioned above, only OPC and/or CAR coverage is available and can be purchased together and/or separately. If the customer wishes to complement their international coverage, they may do so by contracting the INT - international supplement. This supplement may be paid for the entire rental and/or for the days requested by the customer within the booking. It should be noted that, should any occur outside the contracted period of INT, the customer will be responsible for the costs.
To cancel a booking made through the website or app, log in to OK Club or sign up. Go to your “Pending bookings” and find your booking. You can now cancel the booking and if it is a refundable rate, you will automatically receive the corresponding refund. You can cancel through the website or the app. You can access the OK Club or register by clicking on the following linkhttps://okmobility.com/en/club If you booked at the counter or in our Customer Service Center, please call (+34) 871 055 312. If you made the booking through an intermediary, please ask them for advice on modifying or cancelling it.
If you have booked through our official okmobility.com website, over the counter or at our Customer Service Centre, have collected your vehicle and need to extend your contract, you can contact us by calling 871 055 312. Please note that contract extensions may be subject to availability and additional costs.
If you have booked with an intermediary, you must return the vehicle at the scheduled date and time and make a new booking.
The amount of the deposit varies according to the category of the vehicle, see general conditions.
Your rental includes side cases (specific models), the main rider's helmet and a security padlock, and we also offer a passenger helmet, jacket and gloves for an extra fee. The rental includes theft and damage coverage with an excess (check terms and conditions) that can be reduced by taking out our PCPRF premium coverage.
If you need to extend your current rental, please contact Customer Service on (+34) 871 055 312. Please note that we can only extend contracts for bookings made through our website www.okmobility.com.
The return of the Excess and/or Deposit or Preauthorisation may vary between 14 and 31 days depending on the bank used and due to the operational capacity of the lessee's bank.
Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. b) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged for the refueling management costs plus the remaining litres until the tank is 100% full.
We need: Driving licence, valid ID card or passport recognised by Spanish law and a credit card in the name of the main driver.
The documents required to rent a vehicle with us are:
Attached you will find the requirements set out in our CCGG in section 3. Drivers:
“3. Driver(s): The lessee and additional drivers must be at least 18 years of age and must present a European identity card or passport and driving licence, both documents must be valid for the entire rental period, in physical format, legible and in good condition and accepted by Spanish law. Current driving licences of EU and EEA (Iceland, Liechtenstein and Norway) citizens are accepted by law and valid for driving in Spain. Licences issued in third countries will be accepted if they comply with the requirements of Article 21 of the General Regulations for Drivers; provided that the licence is in force, the holder is of the age required in Spain to obtain an equivalent Spanish licence and that no more than six months have elapsed since the holder acquired normal residence in Spain. In all other cases, it is necessary to present an international permit together with a valid driving licence issued by the country of origin. For further information, we recommend consulting the website of the Spanish Dirección General de Tráfico (DGT): DGT - Driving licences valid for driving in Spain or contact directly the consulate in Spain of the country of issue of your licence. It is the customer's responsibility to check whether their driving licence is valid for driving in Spanish territory. Driving licences will be accepted in electronic or digital format, in the official applications, but not in photographic format or as a copy.
Some of our Stores that are located outside the airport terminal have a free shuttle service to and from the airport during business hours. Check here for information on how to find the meeting point:
We remind you to call the country where you picked up the vehicle.
| País | Customer Service |
 España | +34 871 055 331 |
 Italia | +39 065 326 2388 |
 Portugal | +35 1218049630 |
 Francia | +33 185 852 359 |
 Alemania | +49 894 439 7126 |
 Malta | +35 620 330 161 |
 Grecia | +30 281 222 0046 |
 Croacia | +38 517 707 269 |
 EEUU | +1 786 840 9656 |
 Montenegro | +38 220438030 |
 Serbia | +38 1113216921 |
 Rumania | +40 312298238 |
 Albania | +355 45301344 |
 Marruecos | +212530120814 |
 Turquía | +908503901920 |
We remind you to call the country where you picked up the vehicle.
| País | Roadside assistance |
| Spain | +34 971 928 603 |
| Italy | +39 063 615 86 04 |
| Portugal | +351 215 569 827 |
| France | +33 185 852 103 |
| Germany | +498912231546 |
| Malta | +356 20330162 |
| Greece | +30 2812220036 |
| Croatia | +38 517 707 268 |
| EEUU | +1 786 840 9697 |
| Montenegro | +38 220438031 |
| Serbia | +38 1113216922 |
| Romania | +40 312298271 |
| Albania | +355 45301354 |
| Morocco | +212530120821 |
| Turkey | +908503901960 |
If you need to return the vehicle to a Store other than the collection Store, please contact Customer Service on 871 055 312.
