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Rent a car

Frequently Asked Questions:Rent a car

If you only have a debit card, you should choose one of our covers (OK Premium Cover or OK Premium International) as it is only possible to block the excess on a credit card.

As mentioned above, only OPC and/or CAR coverage is available and can be purchased together and/or separately. If the customer wishes to complement their international coverage, they may do so by contracting the INT - international supplement. This supplement may be paid for the entire rental and/or for the days requested by the customer within the booking. It should be noted that, should any occur outside the contracted period of INT, the customer will be responsible for the costs.

The amount of the deposit varies according to the category of the vehicle, see general conditions.

General conditions

The return of the Excess and/or Deposit or Preauthorisation may vary between 14 and 31 days depending on the bank used and due to the operational capacity of the lessee's bank.

To cancel a booking made through the website or app, log in to OK Club or sign up. Go to your “Pending bookings” and find your booking. You can now cancel the booking and if it is a refundable rate, you will automatically receive the corresponding refund. You can cancel through the website or the app. You can access the OK Club or register by clicking on the following linkhttps://okmobility.com/en/club  If you booked at the counter or in our Customer Service Center, please call 971 126 880. If you made the booking through an intermediary, please ask them for advice on modifying or cancelling it.

All bookings made through the OK Mobility website can be modified up to 48 hours before the vehicle is picked up. Bookings with Smart and Lite Rates are non-refundable and therefore do not allow modifications. In the case of booking through an intermediary, contact them to request the modification.

We remind you to call the country where you picked up the vehicle.

PaísReservation centerCustomer Service









+34 971 92 84 75

+34 902 360 636 / +34 971 126 880
Italia+39 065 326 2388
Portugal+35 121 556 9827
Francia+33 185 852 359
Alemania+49 894 439 7126
Malta+35 620 330 161
Grecia+30 281 222 0046
Croacia+38 517 707 269
EEUU+1 786 840 9656
Montenegro+38 220438030
Serbia+38 1113216921
Rumania+40 312298238
Albania+355 45301344

If you have booked through our official okmobility.com website, over the counter or at our Customer Service Centre, have collected your vehicle and need to extend your contract, you can contact us by calling 0034 971 126 880. Please note that contract extensions may be subject to availability and additional costs.

If you have booked with an intermediary, you must return the vehicle at the scheduled date and time and make a new booking.

If you need to return the vehicle to a Store other than the collection Store, please contact Customer Service on 902 360 636 or 971 126 880.

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