Issues

Please bear in mind that having travelled without extending your cover, you could be liable for all additional repair and recovery costs in another country.

What are you waiting for? It’s a no brainer! Our Roadside Assistance service is always available to provide help to our customers, 24/7.

This assistance will have additional charges that could be refunded depending on the nature and cause of the breakdown or accident.

Vehicle theft is very serious. You must inform us immediately via our roadside assistance service or customer service. It is essential that you inform the police or security forces, and that you send us a copy of the police report containing the maximum information possible.

Remember that all situations differ, so please follow the specific instructions given to you by OK Mobility and the local authorities.

The theft or loss of vehicle keys is an unfortunate event. The most important thing is to get in touch with our roadside assistance service so that they may help you. We do not always have security copies of keys. It can also be very dangerous for the vehicle to keep driving with the same encoding as it could be the target for theft.

For this reason, we recommend that you request assistance and we will direct you to our nearest office where one of our advisors will be waiting for you and will advise you about the next steps.

This document will be sent to our customer service department.

You can request information about damages after the rental ends.

If you have had an accident during the rental and want to send us the accident report and other information such as your insurance details, use the form.

If you need to report damage without requesting assistance, use the form.

Customer service and complaints Monday to Friday: 9:00 a.m. to 5:00 p.m.

Country	Phone number
Spain	+34 871 055 331
Germany	+4908944397126
Italy	+390653262388
Greece	+302812220046
Portugal	+351215551037
Malta	+35620330161
Croatia	+38517707269
France	+330185852359
EEUU	+17868409656
Montenegro	+38 220438030
Serbia	+38 1113216921
Romania	+40 312298238
Albania	+355 45301344
Morocco	+212530120814
Turkey	+00908503901920
United Arab Emirates	+971 50 288 5064