General information

Bookings are done under the name of a single driver, and as such, only this person will be able to pick up the vehicle. We are able to add additional drivers to the rental agreement, but this must always be accompanied by the authorisation of the booking’s lead driver.

Both drivers must come in person to the store to sign the rental agree and submit all the necessary documentation to be included as drivers of the rental vehicle.

Rental terms and conditions

For rentals in Spain, Italy, Portugal, France and Germany: Each driver must be at least 18 years of age and hold a valid driving licence for the duration of the rental period. A minimum of one year's driving licence is not required. Cargo vans are excluded, for which a minimum of 20 years of age and 2 years of driving licence are compulsory. In addition, you they present a valid European ID card or passport. There is a Young Driver supplement applicable to those aged between 18 and 25, both included, of € 10 per day with a minimum of €2 4 and a maximum of € 300.

For rentals in Greece and Malta: Each driver must be at least 21 years of age and have held for at least one year, a valid driving licence for the entire rental period. In addition, you they present a valid European ID card or passport. There is a Young Driver supplement applicable to those aged between 21 and 25, both included, of €10 per day with a minimum of € 24 and a maximum of € 300.

Please note that we have different types of vehicles available. In section 3. Generally and avoiding some small exceptions, the age is 18 years without minimum time holding a driving licence.

The International Driving Permit is a mandatory requirement for driving in many countries. You are advised to find out more information regarding the necessary requirements for driving in the country where you plan to visit before making your booking.

The International Driving Permit can only be obtained in your country of origin and you must obtain it before starting your journey. It is a hard copy of the document that can be collected from a public institution or have sent to your home address. There are many web pages which claim to be able to provide International Permits online within a few minutes, but unfortunately these are fraudulent and the resulting documents are not legally valid, and consequently we cannot accept them.

OK Mobility accepts all valid driving licences that are submitted together with the documents required by law. Remember that the National ID document or Passport must have been issued by the same country as the driving licence.

We need: Driving licence, valid ID card or passport recognised by Spanish law and a credit card in the name of the main driver.

The documents required to rent a vehicle with us are:

• Valid National Identity Card or Passport
• Driving licence and, if necessary, an international driving licence (depending on where you come from).
• Credit and/or debit card (the latter subject to conditions) in the name of the main driver.

Attached you will find the requirements set out in our CCGG in section 3. Drivers:
“3. Driver(s): The lessee and additional drivers must be at least 18 years of age and must present a European identity card or passport and driving licence, both documents must be valid for the entire rental period, in physical format, legible and in good condition and accepted by Spanish law. Current driving licences of EU and EEA (Iceland, Liechtenstein and Norway) citizens are accepted by law and valid for driving in Spain. Licences issued in third countries will be accepted if they comply with the requirements of Article 21 of the General Regulations for Drivers; provided that the licence is in force, the holder is of the age required in Spain to obtain an equivalent Spanish licence and that no more than six months have elapsed since the holder acquired normal residence in Spain. In all other cases, it is necessary to present an international permit together with a valid driving licence issued by the country of origin. For further information, we recommend consulting the website of the Spanish Dirección General de Tráfico (DGT): DGT - Driving licences valid for driving in Spain or contact directly the consulate in Spain of the country of issue of your licence. It is the customer's responsibility to check whether their driving licence is valid for driving in Spanish territory. Driving licences will be accepted in electronic or digital format, in the official applications, but not in photographic format or as a copy.

To contact the roadside assistance service, please remember to call the country where you have picked up the vehicle.

Spain: +34 971 928 603

Portugal: +351 218 299 818

Italy: +39 063 615 86 04

Croatia: +38 517 707 268

France: +33 185 852 103

Germany: +49 891 223 15 46

Greece: +30 281 222 00 36

Turkey: +90 850 390 19 60

United Arab Emirates: +971506659706

This document will be sent to our customer service department.