#OKhelpFind an answer to your questionFrequently Asked Questions Your definitive guide
How can we help you?
Go back
Rent a car
Frequently Asked Questions:Rent a car

Pay for your car bookings with Visa, American Express, Bitcoin or Amazon Pay. There is also the option of Scalapay if you would like to split the cost of your rental into three interest-free payments.

All services will be paid by credit or debit card at our offices. If you wish to make a reservation through our website, payment can only be made by credit card. Withholding of the excess shall only be possible by credit card. The repayment of the excess can take between 14 and 31 days depending on the bank. OK Mobility only accepts VISA and MASTERCARD credit cards. AMERICAN EXPRESS accepted only in Spain (except Canary Islands) and Germany.

If you only have a debit card, you should choose one of our covers (OK Premium Cover or OK Premium International) as it is only possible to block the excess on a credit card.

As mentioned above, only OPC and/or CAR coverage is available and can be purchased together and/or separately. If the customer wishes to complement their international coverage, they may do so by contracting the INT - international supplement. This supplement may be paid for the entire rental and/or for the days requested by the customer within the booking. It should be noted that, should any occur outside the contracted period of INT, the customer will be responsible for the costs.

The Mobility Wallet is a digital wallet where you can accumulate vehicle hire days and redeem them whenever and wherever you want.

- Flexible vouchers for different types of vehicles: small, compact, SUV or motorcycle.
- Guarantee your vehicle when you need it.
- Guarantee the price of your next rental.
- Inclusive: Premium Cover, Roadside Assistance, Excess Elimination. To take advantage of this perk, you must be an OK Club member. Sign up here https://okmobility.com/en/club 

Please note that if you take subscribe to our service, you receive free days in your Mobility Wallet. For more information about our Subscription, see: https://okmobility.com/en/help/subscription 

Form submission completed
Your data has been sent successfully.

Thank you
Form submission failed
There is a problem sending the data.
Try again later