Car rental terms and conditions

Motorcycle rental terms and conditions

Cargo vehicle rental terms and conditions

Campers rental terms and conditions

Car rental terms and conditions

The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”) shall regulate the contractual relationship between OK RENT A CAR, S.L. (hereinafter, “Rental Company”) and the paying customer (hereinafter, “Renter”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”) for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signed between the parties, the latter will prevail. It is the responsibility of the Renter to keep a copy of this agreement at all times in the Vehicle and at sight. 1. Object of the Agreement: It is the rental without driver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document. 2. Rental period, Check-Out, Check-In and extension: The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement. In the event that the aforementioned period is not fulfilled, the Lessor will be authorised to collect the rental amount from conclusion of the contract until the Vehicle is returned, according to the Valid General Rate established in the Price Table attached to the contract, the mileage, damage and a penalty for economic damage cause, and this amount will be added each day, from the date the Check-In had been made on, until return or recovery and preparation of the Vehicle. If the Lessee abandons the Vehicle, in addition to the foregoing, they will be charged a Vehicle recovery fee, plus all of the expenses and costs arising from its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lessee breaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Rental Company reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Renter. The Check-Out and the Check-In shall be performed in the facilities of OK Mobility where the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. OK Mobility allows the Vehicle Check-In to be carried out by the Lessee in company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 16, in the same periods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost for One Way between the islands. If the Lessee does not perform the Check-In or abandons the Vehicle, the Lessee will be charged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor's facilities for the period between Check-In, as established in the Contract, until the effective recovery and preparation of the 2.1. Extension of the Agreement: The Renter must give express written notice, attending the OK Mobility office where the Agreement was signed at any time before the end of the rental period established in the Agreement. The minimum extension period shall be at least 1 day (24 hours) and can be extended according to the specific conditions of the Agreement. In no case can the price at the start of the Agreement serve as its extension. If the Renter wanted to keep the Vehicle for a time greater than that initially agreed, he/she undertakes to previously obtain express authorisation from the Rental Company and immediately pay the amount of the additional deposit for said extension. The price applicable to the extension period of the rental shall be that indicated in the Current General Rate, established in the website or facilities of OK Mobility or other means that the Rental Company considers. The Rental Company reserves the right to refuse the request for extensions for operational reasons. Use of the Vehicle, once the lease period is concluded or it is extended will be understood as unauthorised use for the purposes of point 12 of this contract, and it will be reported as misappropriation. The delivery or return of the Vehicle outside of the office’s trading hours (7:00 to 22:00) carries a compulsory extra charge. If the return or Check-In is carried out in an office located in an airport, the Vehicle’s key should be placed in the postbox that will be indicated to you at the Checkout or delivery of the Vehicle. 3. Driver(s): The Lessee and the additional drivers must be at least 18 years of age and must have had their driver's licence for a minimum of one year and are required to present a European national identification document or passport, both valid, in physical format, legible and in good condition. Driving licenses in electronic or digital format will not be accepted. Point 9.1 sets forth the covers for Young Drivers (from 18 to 25 years of age, both included) and additional drivers (second driver and third driver). 4. Vehicle maintenance: The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorisation from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payment of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee. 5. Vehicle Identification: The Lessee must keep the identifying stickers and registration holders of OK Mobility on the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration, plus payment of the possible administrative penalty imposed as a result thereof. According to certain municipal Ordinances, the document furnished to the Lessee which shows that the Vehicle is leased must also be placed in a visible spot at all times and, if this obligation is not fulfilled, said penalty must be assumed and the management expenses established in point 13 must be paid. 6. Objects found: The Renter must remove all his/her personal effects from the vehicle. The Rental Company assumes no liability whatsoever for any objects found in the Vehicle. Notwithstanding the foregoing, all objects found in the vehicle can be sent to the Renter at his/her express request and by writing to OK Mobility, customerservice@okmobility.com. In this case, the Rental Company shall charge a minimum of €20 for sending the objects in addition to the actual shipping costs, which will be fully paid by the Renter. 7. In case of breakdown or accident outside the agreed rental period: Once the contractual relationship has ended between the Renter and the Rental Company (hereinafter, the Parties), the Renter shall be responsible for 100% of the payment of the repairs and costs caused to the Vehicle. 8. Prices and rates: The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of OK Mobility or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in Euros (€). The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof. 9. Coverage: The Rental Company offers you different coverages with various rates, specifying the following: All Groups/Segments have: Basic CDW insurance: it includes basic insurance and civil liability, involving a damages excess, the value of which depends on the category of the vehicle hired. The categories are differentiated in seven Groups/ Segments (specifying them in the specific conditions of the Agreement). In the event that the additional optional cover OK PREMIUM COVER is not contracted, we will block an amount which will vary between €900 and €4000, according to the Vehicle Group/Segment, on the Lessee's credit card for pre-authorisation to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same condition in which it was collected, the amount blocked will be returned. In case of producing new damage, an administration fee of damages will be charged, regardless of the amount established in the "Table of Prices of Damage, Theft and / or Losses and Related Services".9.1. Coverage. Wheel and windscreen (CGT): By taking out this category, the Renter can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, which are the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. The cost for this service is detailed in the attached Annex. PREMIUM (CAR) Roadside assistance: This cover covers 24 hour telephone service, calling the following number: +34 971 928 603, the change or replacement of the Vehicle object of the incident, roadside tow truck assistance, arriving at the location of the incident in the shortest time possible (*this cover will not be applied if the aforementioned incident was due to negligence on the part of the Lessee or accident or stoppage of the Vehicle due to crimes or violations committed by the Lessee, specified in points 11 and 12). (Only in national territory. To receive assistance at the national border crossing, it will be necessary to contract the cross-border crossing (INT) specified in point 16. If this coverage is not contracted, it will be considered a breach of the contract and the Rental Company may charge the Lesser of the damage caused. The cost for this service is detailed in the attached Annex. OK PREMIUM Cover: this coverage category includes Wheel and windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between the different Groups/Segments established in the Annex. OK PREMIUM COVER ORIGIN: this coverage category includes Wheel and windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between the different Groups/Segments established in the Annex. Young Driver, from 18 to 25 years of age. The cost for this service is detailed in the attached Annex. Second driver: An optional extra so that a second person can drive the vehicle. The cost for this service is detailed in the attached Annex. Third driver: An optional extra so that a third person can drive the vehicle. The cost for this service is detailed in the attached Annex. 9.2 General exclusions of the coverage and their corresponding surcharges: All of the covers detailed do not include the following services related to damage to the Vehicle, in relation to: Structural elements; undercarriage; interior and exterior equipment. This list is merely for information purposes, due to its length we must refer to the “Table of Prices of Damages and/or Losses and Related Services”, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This table is available to the general public in the facilities, websites of OK Mobility or other means that the Rental Company considers. The Renter expressly states that he/she is aware of its content prior to this Agreement. All prices shall be indicated in euros (€) and shall be used to charge the possible damages, losses and related services in the invoice issued in the name of the Renter. None of the coverage categories shall cover the damages caused in the insured Vehicle as a result of: wars, natural catastrophes and natural phenomena (hailstones, snowstorms or other), terrorism, disturbances or uprisings; acts of the State Security Bodies and Forces, negligence by the Renter, abandonment, accident or immobilisation of the vehicle due to offences or infringements performed therewith and any other activity established in points 11 and 12. These damages and related services shall be at the expense of the Renter. The coverage shall in no case cover personal effects left, stored, or transported in the vehicle. SECURITY DEPOSIT/BAIL: Regardless of insurance coverage chosen, an amount will be blocked on your credit card to ensure compliance with your contractual obligations towards OK Mobility, as well as a guarantee for any possible responsibility aroused during the rental period, the tenant shall be liable for. Such a deposit will be created by means of a blockage on your credit card. Once the rental period expired without incidence, the amount blocked or preauthorized will be released within a maximum period of 30 days. The amount of the deposit or bail will be determined according to the type/category of the vehicle rented from OK Mobility, according to the chart per GROUP 1/ GROUP 2/ GROUP 3/ GROUP 4. 10. In the case of accident, criminal act or act of vandalism (see point 11) committed against the Vehicle, the Renter is obliged to: a. Immediately report what has happened to the police. b. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and, where possible, insurance policy number. c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. d. Do not prejudge or acknowledge any responsibility for the accident. e. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. f. Immediately inform OK Mobility of the accident by calling the emergency telephone number: +34 971 928 603. In case of accident or crime, the Rental Company shall not be obliged to offer the Renter another rental vehicle. The Rental Company shall receive €60 for handling the processing of the accident report(s). The Rental Company can offer you a new vehicle under the current conditions valid at the indicated time, with the aim of replacing the vehicle object of the accident, criminal act, or act of vandalism. In this situation, it shall be considered that the Agreement has concluded between the two parties, Rental Company and Renter, and the Renter must pay all the costs arising from the Agreement to the Rental Company. 11. The following are examples of criminal acts or acts of vandalism against the vehicle: Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tyres, or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.12. Unauthorised use of the Vehicle: The Renter shall be responsible for using the Vehicle with due care, in accordance with its characteristics, respecting valid traffic regulations for motor vehicles in force and, at all times, avoiding all situations that may cause damage to the Vehicle or to third parties. Any case that breaches the stipulations of this paragraph shall also be understood as Unauthorised use. It is the obligation of the Renter not to allow the driving of the vehicle to any person other than those authorized in accordance with this Contract, and they must pay a charge for unauthorized use of the vehicle for this reason and the Renter is directly responsible for any damage or injury caused to the vehicle or to third parties in such case. The Renter shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the Renter shall be obliged to pay all costs arising due to said damages. This sum specified shall be paid by charging it to the Renter’s credit card, charged to the deposit amount or in cash, with the Renter stating his express consent for all intents and purposes. The Renter’s signature on the Rental agreement shall be considered acceptance of the general and specific conditions stated in this agreement. Unauthorised use includes, but is not restricted to, the following cases given by way of example: • Participation in competitions. •Illegal races • Driving without a driving license or without the authorisation of the Rental Company. • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, such as beaches, racing tracks, etc. • Driving on routes which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that the Renter declares to be aware of when signing this agreement. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the Renter (e.g., using the vehicle as illegal “taxi”). • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts. • Transport of luggage on top of the vehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol, medicine, or drugs. • Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the agreement either as Renter(s) or additional driver(s). •Driving of the vehicle outside the allowed territory, established in point 16 of these conditions. • Use of the vehicle once the rental period has ended. • Not carrying a baby and/or booster seat if you are travelling with children under the age of 12 or any person with a height lower than 135 cm • IT IS FORBIDDEN TO SMOKE INSIDE THE VEHICLE. 13. Traffic infringements: The Renter shall be liable for payment of the fines of the law during the rental period. The Renter must inform the Rental Company of any fines against the Vehicle or the driver during the rental period. The Rental Company shall always charge a fee to the renter for the notification and handling of fine notifications. Payment of the fines is not included in any of the coverages that can be taken out. Should the authorities detain the Vehicle due to any act or omission by the Renter, for any cause whatsoever, he/she shall be liable and compensate the Rental Company for all expenses and loss of profit incurred for said reason. 14. Joint and several liability. All renters and/or authorised drivers shall be jointly and severally responsible for all the Renter’s obligations arising from this agreement and the laws applicable thereto 15. Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. a) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged handling costs of €29 plus the remaining litres until the tank is 100% full. 16. Authorised territory: The vehicle may only be driven in the national territory, the European Union, Andorra and Gibraltar, except for Bulgaria, Romania, Albania and the United Kingdom. In the event of cross-border crossing, the Lesser must contract (INT) Cross-border crossing supplement in order that passengers and vehicle are covered (as long as normal use is made and not contrary to traffic and circulation rules). The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation has been sought, in writing, from the Lessor. Some of our vehicles are fitted with geolocators and if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract and the Lessor may charge the Lessee for estimated damages and excess mileage, and this contract shall be terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken. The cost for this service is detailed in the attached Annex. 17. Mileage: On the Balearic Islands: unlimited per lease period. All other authorised territories: 300 km per day within the lease period, up to a maximum 3,000 km. Only if this is exceeded or the Vehicle is used once the Contract has been concluded, an additional charge for exceeded mileage will be charged. 18. Additional services and extras: Speedy Check In: this is the fast delivery service of the Vehicle and each service has a separate cost. The cost for this service is detailed in the attached Annex. 18.1. Extras: The Lessor offers child and baby seats under the cost established in the Annex. GPS: The lessor offers GPS under the cost established in the Annex. 19. Payment: All services must be paid for in advance by credit card (VISA or MASTERCARD), debit card or in cash on our premises. If the Lessee wishes to pay in cash, for security, they must pre-authorise a security deposit of 100% with respect to the deductibles and conditions established in point 9 and 9.2. Payment of reservations on our website may only be made using credit or debit card above-mentioned. The method of obtaining said security deposit and the deductible will only be through the credit card provided by the Lessee to the Lessor or the additional driver appearing on, and who has signed, the Contract. Return of the deductible and Security Deposit or Pre-authorisation may take between 14 and 31 days depending on the bank used and the operating conditions of the Lessee's bank. OK Mobility only accepts VISA and MASTERCARD credit cards and does not apply any surcharge. 20. Currency: The rates established by the Rental Company are valued in Euros (€) and can be converted in any other currency using the following converter: https://www.google.com/finance /converter, not being liable for any conversion error. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. 21. Taxes: All prices detailed in the rates include the corresponding VAT. The Rental Company is exempt from the payment of any other taxes that any state, regional or local authority may establish in the course of this Agreement. 22. Jurisdiction and Applicable law: This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the Transport Arbitration Boards, Courts and Tribunals of Mallorca for any incidents and matters which arise from this contract, except for those regarding consumer goods which will be governed by the jurisdiction established in their own regulations. 22.1. In accordance with the regulation on online dispute resolution for consumer matters (EU Regulation No. 524/2013), reference should always be made to the EU platform for online dispute resolution. It also applies, if there is no will to participate in said procedure 23. Cancellation policy: All cancellations must be made in writing to the following e-mail address: reservas@okrentacar.es, indicating the booking number in the subject. In Refundable Rates, a refund will be made at least with 48 hours (Depending on the rate) prior to the start day of the booking, except for reasons of force majeure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the Lessee, his/her parents, siblings or children), reliably accredited via web, email or ordinary mail. In Non-Refundable Rates, no refund will be made except for reason of force majeure. 24. Customer service and claims: If you want to make any suggestions about improvement of our services, you can use the email: customerservice@okrentacar.es and additionally, all our facilities have official complaint sheets which will be given to you when requested to our employees. 25. Framework agreement: The present conditions have the consideration of framework agreement, being applicable to all rental agreements signed between the Renter and OK RENT A CAR. 26. TRANSLATION: The Renter has the right to receive a copy in official language of the present General Conditions and this shall be stated in its versions written in other languages, informing you in our facilities of all the languages we have available at that time. In the event of any discrepancies, the prevailing version shall be the Spanish version. 27. PRIVACY POLICY. III. PROCESSING OF PERSONAL DETAILS. INFORMATION ON DATA FILING SYSTEMS AND PROCESSING. In accordance with 2016/679 (GDPR), you are informed that the personal data here gathered will be included in filing systems of which the controller is OK RENT A CAR S.L.U The personal details collected in relation to a query or request shall be handled to process it, and, where applicable, contact you in relation to this. THIRD-PARTY DETAILS. - If personal details owned by third parties are provided, you state that you have the consent of the affected parties for this and have previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONS. I expressly agree that the data contained in the Contract may be transferred to keep me informed either by email or by any other means as to operational and commercial information and the execution of opinion studies as to products and services offered by OK RENT A CAR S.L. or by the companies that comprise the OKGroup, or entities in the same sector with which it collaborates, in connection with the leisure, insurance, financial and automotive sectors. Further details as to our privacy policy may be consulted on our website. RIGHTS OF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, restriction, erasure and objection by writing, enclosing a copy of their identity document, to the aforementioned postal address or the email address: rgpd@okrentacar.es. The Renter’s signature on the Agreement shall be considered as acceptance of the General and Specific Conditions specified in the agreement.


Name of the extra Price Min. Price Max. Price
Services Speedy Check in 18,00 € Per Service 18,00 € 18,00 €
Extras Child seat 7,00 € Per day 10,00 € 100,00 €
GPS 7,00 € Per day 10,00 € 100,00 €
Coverages OK Premium Cover - Group 1 20,00 € Per day 40,00 € 300,00 €
OK Premium Cover - Group 1 Premium 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 Premium 28,00 € Per day 55,00 € 420,00 €
OK Premium Cover - Group 3 32,00 € Per day 65,00 € 480,00 €
OK Premium Cover - Group 3 Premium 40,00 € Per day 80,00 € 600,00 €
OK Premium Cover - Group 4 Premium 50,00 € Per day 100,00 € 750,00 €
OK Premium Cover Origin - Group 1 15,00 € Per day 30,00 € 240,00 €
OK Premium Cover Origin - Group 1 Premium 18,00 € Per day 36,00 € 290,00 €
OK Premium Cover Origin - Group 2 18,00 € Per day 36,00 € 290,00 €
OK Premium Cover Origin - Group 2 Premium 22,00 € Per day 44,00 € 350,00 €
OK Premium Cover Origin - Group 3 25,00 € Per day 50,00 € 400,00 €
OK Premium Cover Origin - Group 3 Premium 30,00 € Per day 60,00 € 480,00 €
OK Premium Cover Origin - Group 4 Premium 50,00 € Per day 100,00 € 750,00 €
Road Assistance 9,00 € Per Service Alquileres 1 a 7 días
Road Assistance 15,00 € Per Service Alquileres 8 a 30 días
Road Assistance Group 4 50,00 € Per Service Alquileres 1 a 7 días
Road Assistance Group 4 100,00 € Per Service Alquileres 8 a 30 días
Wheel and windscreen (CGT) 10,00 € Per day 15,00 € 150,00 €
Young driver 10,00 € Per day 24,00 € 300,00 €
Young driver - Group 4 75,00 € Per day 75,00 € 2250,00 €
Second driver 7,00 € Per day 18,00 € 70,00 €
Third driver 1,00 € Per day 3,00 € 30,00 €
International (INT) 10,00 € Per day 15,00 € 150,00 €
Charges Late return fee 45,00 € Per Service
Charge for abandoning the vehicle 250,00 € Per Service
One Way between islands 300,00 € Per Service
Charge for After Hours 50,00 € Per Service 50,00 € 100,00 €
Administrative charge for damages 60,00 € Per Service
Charge for deleting identification 50,00 € Per Service
Charge for shipment of found object 20,00 € Per Service
Accident Report Management Fee 60,00 € Per Service
Charge for unauthorized use of the vehicle 60,00 € Per Service
Fines management fee 50,00 € Per Service
Charge for exceeded mileage 0,40 € Per extra mileage
Fuel Refueling Management 19,00 € Per Service

Franchise and deposit amounts per group:

Group 1: Excess of 900 € (MSMS, MSAS, MMMS, MMAS, MLMS, MLAS, ESMS, ESAS) and Premium Segment (MSMP, MSAP, MMMP, MMAP, MLMP, MLAP, ESMP, ESAP); Excess of 1050 € (EMMS, EMAS, ELMS, ELAS) and Premium Segment (EMMP, EMAP, ELMP, ELAP).
Security Deposit: 100 €

Group 2: Excess of 1200 € (CSMS, CSAS, CMMS, CMAS, CLMS, CLAS, WSMS, WSAS, WMMS, WMAS, WLMS, WLAS, PLMS, PSAS, PMMS, PMAS, PLMS, PLAS, SSMS, SSAS, SMMS, SMAS, SMAK, TSMS, TSAS, KMMS, KLMS, KSMS, KSAS, KMAS, KLAS) and Premium Segment (CSMP, CSAP, CMMP, CMAP, CLMP, CLAP, WSMP, WSAP, WMMP, WMAP, WLMP, WLAP, PSMP, PSAP, PMMP, PMAP, PLMP, PLAP, SSMP, SSAP, KSMP, KSAP, KMMP, KMAP, KLMP, KLAP); Excess of 1500 € (SLMS, SLAS, FSMS, FSAS, FMMS, FMAS, FLMS, FLAS) and Premium Segment (TSMP, TSAP, FSMP, FSAP, FMMP, FLMP).
Security Deposit: 150 €

Group 3: Excess of 1800 € (TMMS, TMAS, TLMS, TLAS, VSMS, VSAS, VMMS, VMAS, VLMS, VLAS) and Premium Segment (SSAX, SMAX, SMMP, SMAP, TMMP, TMAP, VSMP, VSAP, VMMP, VMAP, VLMP, VLAP); Excess of 2000 € (TLMP, ZLMS, ZMMS, ZSMS) and Premium Segment (SLMP, SLAP); Excess of 2500 € (LSMS, LSAS, LMMS, LMAS, LLMS, LLAS) and Premium Segment (FMAP, FLMP, FLAP, LSMP, LSAP, LMMP, LMAP, LLMP).
Security Deposit: 200 €

Group 4: Excess of 4000 € (SLAL, SLAX, SLHX, PLAX, PLEX, XLAX, TLAX). In this segment hiring the coverage OPC, the excess will be reduced 25 % up to 1000 €.
Security Deposit: 4000 €

Motorcycle rental terms and conditions

Content:
0. - Introduction
1. - Subject matter of the agreement.
2. - Rental Period
2.1. - Extension of the agreement
3. - Motorcyclist
4. - Vehicle maintenance
5. - Vehicle identification
6. - Objects found
7. - Breakdowns
8. - Prices and Rates
9. - Insurance coverage
9.1 Types of insurance coverage
9.2 General insurance coverage exclusions
10. - What should you do in the event of an accident?
11. - Unauthorised use of the vehicle
12. –Driving offences
13. - Joint and several liability
14. - Fuel policy
15. - Permitted territory
16. - Mileage
17. - Payment
18. - Currency
19.-Taxes
20. Jurisdiction and applicable Law
21.-Cancellation policy
22. Customer services and complaints:
23. Master agreement
24. Translation:
25. Privacy policy.

0.- Introduction.- These GENERAL CONDITIONS GOVERNING THE VEHICLE RENTAL AGREEMENT (referred to hereinafter as the, “General Conditions”) shall govern the contractual relationship between OK RENT A CAR, S.L. (referred to hereinafter as, OK MOBILITY or the “Lessor”) and the paying customer (referred to hereinafter as the “Lessee”), pursuant to which the former party shall allow the latter party to use a vehicle (referred to hereinafter as the “Vehicle”) for the period of time, price and other conditions that are established by the parties in the rental agreement (referred to hereinafter as the “Agreement”), which shall be drawn up and signed at the premises of the Lessor. If there are any discrepancies between the content of a point of the General Conditions and those of the specific conditions signed between the parties, the latter shall prevail. The Lessee is responsible for keeping a copy of this agreement in the Vehicle at all times.
1. Subject matter of the agreement: The rental of the Vehicle described in the specific conditions of the agreement without a motorcyclist, for the private transportation of passengers and their luggage, in compliance with all the General Conditions established herein.
2. Rental period: Collection, return and extension: The minimum rental period shall be 1 day (24 hours) and the maximum period shall be established in the Agreement. The rental days shall be counted as being 24 hour periods. If the aforementioned period is not complied with, this shall entitle the Lessor to charge the cost of renting the vehicle from the expiry of the agreement until the Vehicle is returned, according to the General Rates In Force, established in the Table of prices that is attached to the Agreement, the mileage, the damage and the penalty for the economic damage caused. This amount shall be added on every day, from the date that the vehicle should have been returned until it is actually returned or is recovered and prepared. If the Vehicle is abandoned, as well as the aforementioned, a fee for getting the vehicle back shall be charged along with all the costs and expenses incurred in doing this. If the vehicle is returned before the end of the agreed rental period none of the amount paid by the Lessee according to the agreement, shall be returned or refunded, seeing as it is considered to be a one-sided termination of the Agreement by the Lessee. If the Lessee fails to comply with any of the points established in the General or specific Conditions established in the Agreement, the Lessor shall be entitled to take the Vehicle away from the Lessee at any time, and also claim compensation for any damage or loss caused. On the grounds of having to service the Vehicle, the Lessor is entitled to replace the Vehicle at any time for another that has similar features, and it shall inform the Lessee of this beforehand. The vehicle shall be collected and returned at the premises of OK MOBILITY where the agreement is signed, within the time periods and pursuant to the terms established in the specific conditions of the Agreement. OK MOBILITY gives the Lessee the option to return the vehicle to other facilities of the company, other than where the Agreement was signed (One Way fee), according to the conditions and the restrictions of the service itself, which are stated on our website and those established in point 16, within the same time periods and pursuant to the terms established in the specific conditions of the Agreement, in which case the Lessee must pay the One Way fee.
2.1. Extension of the Agreement: The Lessee must specifically inform the staff in writing and in person at the OK RENT A CAR office where the Agreement was signed at any time before the end of the rental period established in the Agreement, or at any other OK MOBILITY office, according to the aforementioned One Way fee conditions. The minimum extension period shall be at least 1 day (24 hours) and this can be lengthened pursuant to the specific conditions of the Agreement and the Vehicle that is being rented. Under no circumstances whatsoever shall the price stated at the beginning of the Agreement be used for an extension of it. If the Lessee wants to keep the Vehicle for longer than what was initially agreed upon, the Lessee agrees to get specific authorisation beforehand from the Lessor and pay the amount of the additional deposit immediately for this extension, the applicable price to rent the vehicle for a longer period of time is the price stated in the General Price List, established on the website or at the OK MOBILITY facilities or other media used by the company. The Lessor is entitled to refuse to extend the rental period for operational reasons. The use of the Vehicle once the rental period or the extension of such has expired shall be considered to be unauthorised use for the purposes of point 11 of this agreement, in which case, a report might be filed for unlawful appropriation. There is a surcharge to pay for collecting or returning the Vehicle outside the business hours of the office (07:00 to 22:00).
3. Motorcyclist(s): The Lessee and the additional motorcyclists must be at least 18 years old. For 125cc motorcycles or equivalent, drivers with a specific motorcycle license (A1 or A2) at least 18 years old; for drivers with the B license, minimum 21 years and three years from the issue of the license. For tricycles, drivers with a specific motorcycle license A and a minimum of 21 years; for drivers with the B card there are no restrictions. Either the European Identification Document or the Passport, both of which must be in force and valid for the whole rental period, must be presented when renting the vehicle, they must be legible and in good condition and be accepted by the Spanish legislation. Electronic or digital driving licenses shall be accepted (in the official apps), although a photograph of such shall not be accepted.
4. Vehicle maintenance: The Lessee is given the Vehicle and its accessories in perfect condition, and the Lessee must keep them in good condition, no modifications outside or inside the vehicle must be made, and if any type of modification is made, the Lessee shall be charged for having to restore it back to its original condition, plus compensation for any damage or loss caused. The repairs at a garage or the replacement of parts can only be done if it has been specifically authorised beforehand in writing by the Lessor. No expense incurred in repairs shall be refunded unless the Lessor has given its prior consent to this and it has accepted the quote given by the mechanic who repairs the vehicle. If the Lessor has not given its specific consent to this in writing, the Lessee shall be held entirely responsible for paying the expenses incurred, both those charged by the mechanic and those related to the spare parts.
5. Vehicle identification: The Lessee must keep all the OK MOBILITY stickers and registration documents in the Vehicle that has been rented so that it can be identified. There is a surcharge for removing or disposing of these items, for having to replace them, plus the payment of any possible fine from the authorities for not having the aforesaid documents in the Vehicle.
6. Objects found: The Lessee must remove all their personal belongings from the Vehicle. The Lessor is not responsible for any object that is found in the Vehicle. Notwithstanding this however, any object that is found in the Vehicle might be sent back to the Lessee if they specifically ask OK MOBILITY to do this in writing by sending a letter to OK MOBILITY, Gran Vía Asima,36, A- 07009, Palma, Illes Balears, Spain or a message to the customerservice@okmobility.com. In this case the Lessor shall charge the Lessee for sending the objects in question back to them plus the processing fees involved, which shall be paid in full by the Lessee.
7. Breakdowns: If the Vehicle breaks down or it is involved in an accident outside of the rental period agreed upon. Once the contractual relationship between the Lessee and the Lessor has come to an end (they are referred to hereinafter as, the Parties), the Lessee shall be responsible for paying 100% of the cost of the repairs and expenses associated with the damaged Vehicle.
8. Prices and rates: The prices established in the Agreement shall be in line with the General Price List in force, which is available for the public at the OK MOBILITY facilities, website and other media that the Lessor considers to be appropriate, the content of which the Lessee clearly states that they are aware of before signing this Agreement, in particular the prices related to the type of vehicle that is going to be rented and the kind of agreement that is signed between the Parties. All the prices shall be stated and expressed in Euros (€). The price of the fuel shall be specified when the Agreement is signed between the parties, given the fact that as the price of fuel varies we cannot inform you in these general Conditions about the fuel price.
9. Insurance coverage: The Lessor has different insurance policies available that have different prices, which are as follows: All the Groups/Segments have: CDW Basic Insurance: it includes basic insurance and civil liability, including a deductible for damage, the value of which depends on the category of vehicle that is rented, a distinction is made between the categories in seven Groups/Segments (these are specified in the specific conditions of the Agreement). If the optional insurance is rejected (OK PREMIUM COVER) we shall hold an amount on the Lessee’s credit card, which shall be between €250 – €500, according to the Group/Segment of Vehicle, as a preauthorization to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same condition as it was it when it was collected, the amount held on the credit card shall be released. If any damage is then done to the vehicle, the Lessee shall be charged an administrative fee for the damage, regardless of the amount that is established in the “Table of Prices for Damage, Theft and/or Loss and Related Services”. All the Groups/Segments have civil liability coverage that must be taken out, which covers up to €50,000,000, individual accidents and legal defence.
9.1 Insurance coverage: PREMIUM Roadside Assistance (CAR): This insurance covers the 24 hour telephone service, to phone the following telephone number: +34 971 928 603, change or replace the Vehicle that has been involved in the incident, the roadside assistance with a tow truck, getting to the place where the incident happened as quick as possible (this shall not be applicable if this incident is the result of the negligence of the Lessee or an accident or the Vehicle being stopped for a driving offence committed with it, as specified in the points 11 and 12). If the aforesaid coverage has not been taken out, this shall be considered to be a breach of the Agreement, in which case the Lessor can charge the Lessee for any damage or loss caused. The cost of this service is listed in the Annex attached. OK PREMIUM COVER: this type of coverage includes wheels and the deductible elimination, those contained in the “Table of Prices of Damage, Theft, and/or Losses and Related Services”, as well as the elimination of the administrative charges for processing the damage, whereby a distinction is made between the different Groups/Segments. The cost of this service is listed in the Annex attached. Young Driver, from 18 to 25 years’ old, both included. The cost of this service is listed in the Annex attached. Additional motorcyclist: An optional extra for an additional motorcyclist so that they can ride the vehicle. The cost of this service is listed in the Annex attached.
9.2 General coverage exclusions and the corresponding surcharges: All the different types of insurance policies listed do not include the following services that are associated with damage done to the Vehicle, in relation to: Structural elements; undercarriage and the exterior. As well as the accessories (keys, helmets, padlocks, etc.). This list is merely for information purposes, as it is so long, the “Table of Prices of Damage, Theft and/or Losses and Related Services” should be checked, where all the possible damage, theft and/or losses and related services are specified together with the respective prices.
This table is available for the public at all the OK MOBILITY facilities, on its website and any other media that the Lessor uses for such purposes, the content of which the Lessee states they are aware of before signing this Agreement with the Lessor. All the prices shall be stated in Euros (€) and they shall be the amount charged for any possible damage, theft, losses and related services that are listed in the invoice issued on behalf of the Lessor.
None of the insurance policies shall cover the damage done to the insured Vehicle that is a result of: wars, natural catastrophes and phenomena (hailstones blizzards or other extreme weather conditions), terrorism, turmoil, or riots; action of the State Security Forces and Agencies, the negligence of the Lessee, the Vehicle being abandoned, involved in an accident or stopped or seized for a driving offence committed with it and any other activity established in the points 11 and 12. The expenses incurred by this damage and the related services shall be paid by the Lessee. Under no circumstances whatsoever shall the insurance cover the personal belongings that are left, kept or transported in the Vehicle. DEPOSIT: Regardless of the type of coverage taken out, an amount is going to be held on the Lessee’s credit card as a deposit, and as a guarantee that the Lessee will comply with all their obligations associated with OK RENT A CAR, as well as a guarantee for any possible liability that might arise during the rental period, which must be assumed by the Lessee. This amount shall be €50.00. This deposit shall be paid through the amount that is held or preauthorised on the Lessee’s card that, shall be released if there are no incidents related to the rental and/or the vehicle used, within a maximum period of 30 days after the agreement has expired. The amount of the deposit shall be established according to the category / segment of the vehicle that has been booked with OK MOBILITY,
10. In the event of an accident, criminal offence or vandalism (see point 10.1) that involves the Vehicle, the Lessee must a: a. Report the events to the police immediately. b. Fill in the mutual declaration of the accident report according to the official form that is in the Vehicle stating at least the license plate number, the name and the address of the other party, as well as the name of the insurance company and, whenever it is possible, the insurance policy number. c. Concisely and precisely, describe the accident and, where appropriate, note down the name of the witnesses. d. Not prejudge or acknowledge that they are responsible in any way for the accident. e. Not abandon the Vehicle without taking the appropriate measures to protect it against any further damage, locking it and making sure that it does not hinder the traffic in any way. f. Immediately inform OK MOBILITY about the accident, by phoning the emergency telephone number: +34 971 928 603. In the event of an accident or a crime the Lessor shall not be expected to provide the Lessee with any other rental vehicle. In this situation the Agreement is considered to be terminated between the two parties, the Lessor and the Lessee, in which case the Lessee must pay the Lessor for all the expenses associated with the Agreement. Failure to submit the mutual declaration of the accident report or the report about what happened, or submitting it when it is incomplete, illegible, means that the Lessor shall be entitled to charge the Lessee the expenses incurred in processing the claim. The Lessor can offer the Lessee another vehicle, pursuant to the existing conditions in force at that time, in order to replace the vehicle that was involved in the accident, crime or vandalism. Examples of criminal offences or vehicle vandalism are as follows: Robbery or theft of the Vehicle. Robbery or theft of parts inside or on the outside of the Vehicle such as wheels, tyres or seats. Robbery using force causing damage to the windows or the bodywork of the Vehicle. Vehicle vandalism. This list has been written by way of example, but it is not limited to this.
11. Unauthorised use of the Vehicle: The Lessee must use the Vehicle with the due diligence and care, in line with its characteristics, and respect the existing highway code concerning motor vehicles and, in any case, avoid any situation that could cause damage to the Vehicle or third parties. Furthermore, if the terms established in this point are not complied with it shall be understood that the Vehicle has been used without authorisation. The Lessee cannot let anyone else ride the vehicle other than those authorised to do so pursuant to the terms and conditions of this Agreement. The Lessee shall pay the fee charged for the unauthorised use of the Vehicle, and the Lessee shall be held directly responsible for any damage or loss caused that affects the vehicle or third parties in this case. The Lessee shall be held entirely accountable for the damage caused to any part of the vehicle as a result of it being used without authorisation. If the Vehicle is used without authorisation, the Lessee shall be expected to pay all the expenses incurred in any damage caused, the specific cost shall be paid using the credit card of the Lessee, and to all intents and purposes, the Lessee has to give their clear consent to this. The signature of the Lessee on the Agreement shall be considered to be their acceptance of the general and specific conditions established in the agreement. The unauthorised use includes, but it is not limited to, the following cases mentioned by way of example: • Taking part in competitions. • Illegal races. • Riding the motorcycle without a driving license, or without the authorisation of the Lessor. • Letting a third party use the vehicle. • Push or tow any other vehicle. • Riding anywhere that is not suitable for public transport such as for example on beaches, race tracks, etc. • Riding on roads that might cause damage to the undercarriage/crankcase of the vehicle. • Negligence when the dashboard warning lights of the vehicle go on, even those that the Lessee stated they were aware of when they signed this agreement. • Transporting furniture, except for vehicles that are designed for this purpose. •The transportation of animals on the vehicle.• The transportation of people or goods that the Lessor gets paid for, directly or indirectly (example, use the Vehicle as an illegal “Taxi”)• the subleasing of the vehicle.• The transportation of more people or an amount of luggage that is more than what is authorised for the vehicle.• Leaving belongings somewhere visible in the vehicle when it is not being used.• Riding the vehicle when drowsy, sick or under the influence of alcohol, medication or drugs. Reckless driving. • Riding in a manner that is contrary to the Highway Code. • Letting someone ride the vehicle, who has not been authorised in the agreement, either as the Lessee/s or as the additional motorcyclists.• Riding the vehicle outside the area where it is allowed, as established in point 15 of these terms and conditions. • Using the vehicle after the rental period has finished. • IT IS PROHIBITED TO SMOKE ON THE VEHICLE.
12. Driving offences: The Lessee shall be held responsible for paying any fines imposed during the rental period. The Lessee must inform the Lessor about any fine that is imposed on the Vehicle or the motorcyclist during the rental period. The Lessor shall always charge the Lessee for notifying them about the fines imposed on them and for having to process them. The payment of the fines is not included in any of the insurance coverage policies that can be taken out. If the authorities seize the Vehicle for any act or omission by the Lessee, whatever the cause, they shall be held responsible for this and they shall pay the Lessor compensation for all the expenses and loss of profits incurred due to this.
13. Joint and several liabilities: The Lessees and/or additional motorcyclists shall be held jointly and severally liable for complying with all the obligations assumed in the Agreement and with all the applicable legislation.
14. Fuel policy: Full/Full: The Lessor must hand over the vehicle with the fuel tank full, and the Lessee must return it with the fuel tank full. If the Lessor fails to comply with this full tank obligation, the Lessee shall be entitled to demand that it is filled up when they come to collect the vehicle. If they do not make a claim at this time it is understood that they are satisfied with the vehicle. If on the other hand it is the Lessee who does not uphold their obligation to return the vehicle with a full fuel tank, they shall be charged for the work involved in actually filling it up and also for the litres of fuel that are needed for the tank to be 100% full.
15. Allowed territory: The vehicle can only be driven in Spain, the European Union, Andorra and Gibraltar, Bulgaria, Rumania, Albania and the United Kingdom. The Vehicle cannot be shipped or transported on any means of transport, without getting the specific authorisation in writing from the Lessor first. Bear in mind that some of our vehicles have geotags and if it is discovered that the vehicle has been taken outside the allowed territory, this shall be considered to be a breach of the Agreement, in which case the Lessor shall be entitled to charge the Lessee for any damage or loss caused, and terminate this agreement immediately due to the Lessee failing to comply with the terms and conditions established herein and take the appropriate legal measures. The cost of this service is listed in the Annex attached.
16. Mileage: In the Balearic Islands: unlimited for the rental period. The other countries: 150 Km per day during the rental period, with a maximum of 1500 km. Only if this mileage is exceeded or the Vehicle is used after the Agreement has expired the Lessee shall be charged for the excess mileage.
17. Payment: All the services shall be paid for in advance using a credit card (VISA or MASTERCARD), debit card or in cash at our facilities, for security reasons a deposit valued according to the conditions established in point 9 and 9.2 must be preauthorised. The payment of the bookings made online through our website, can only be made using the aforesaid credit or debit cards. This deposit and the amount charged for the deductible can only be paid using the credit card that the Lessee or the additional driver gives the Lessor, that are mentioned in the Agreement, which they sign. The refund of the deductible and deposit or the Preauthorisation can take between 14 and 31 days depending on the bank used and the operating capacity of the Lessee’s bank. OK MOBILITY only accepts VISA and MASTERCARD credit cards; no surcharge is included on these.
18. Currency: The prices established by the Lessor are in Euros (€), any other currency can be converted using the currency converter: https://www.google.com/finance /converter, and the Lessor cannot be held accountable for any mistake made in the conversion. Payments can be made at any of our facilities in the currency established in the Agreement, and only with the aforesaid credit cards.
19. Taxes: All the prices listed include the Value Added Tax in force. The Lessor is exempt from paying any other tax or fee that any state, autonomous community or local authority could establish while this Agreement is in force.
20. Jurisdiction and the applicable Law: This agreement is governed by the corresponding Spanish Law. The Parties agree to submit any dispute or matter that might arise due to this agreement to the Transport Arbitration Boards, Courts and Tribunals, unless they are related to consumer affairs, which shall be governed by the jurisdiction established in the corresponding law. In accordance with the regulation on the settlement of online consumer-related disputes (Regulation EU Nº 524/2013) reference always has to be made to the EU platform to settle disputes online. This also applies, if there is no interest in taking part in this procedure.
21. Cancelation policy: All the cancellations must be made in writing by sending a message to the following email address bookings@okmobility.com stating the booking number in the subject matter. In Refundable Fees the refund shall be made if the cancellation is requested within at least 48 hours (or according to the price) before the agreement comes into force, except for in cases of force majeure (natural catastrophe, wars, terrorist attacks, the unexpected death or serious illness of the Lessee, their parents, brothers, sisters or children), which can be conclusively proven, whether it is online, email or by post. In Non-refundable Fees no amount paid shall be refunded except for in cases of force majeure.
22. Customer service and complaints: If you would like to make a suggestion about how we can improve our services, please send us an email to customerservice@okmobility.com. There are also official complaint forms available at all our facilities that you can ask our members of staff for.
23. Master agreement: These conditions are part of the master agreement, which are applicable for all the agreements signed between the same Lessee and OK MOBILITY.
24. Translation: The Lessee is entitled to be given a copy of these general conditions in Spanish and they shall also be translated into other languages, which shall be available at our facilities. If there is any discrepancies over the content, the version that is written in Spanish shall prevail.
25. PRIVACY POLICY. Personal data processing. In accordance with the GDPR 2016/679, please be informed that the personal data obtained herein shall be stored on files owned by OK MOBILITY. The personal data that is obtained shall be processed to comply with the terms and conditions of the agreement and everything associated with it. THIRD PARTY DATA. When data about third parties is provided, you must state that you have their consent to actually supply it and that you have informed them prior to this about the content of this privacy policy. MARKETING MESSAGES.-__ I specifically accept that the data contained in the Agreement might be passed on to keep me informed, either by email, or another form of media, about commercial and operational information and to carry out opinion polls about the products and services supplied by OK MOBILITY or by the companies that are part of the OKGroup or companies from the same sector, with which it collaborates, or that are related to the sectors of leisure, insurance, finance and automobiles. There is more information about our privacy policy on our website.
RIGHTS OF THE INTERESTED PARTY. The interested parties can exercise their rights to access, rectify, restrict, remove or object to the processing of their data by writing to the aforesaid address or the email of the firm: rgpd@okrentacar.es and enclose a copy of their DNI or valid identification document with it.

Cargo vehicle rental terms and conditions

Contenido:
0.- Introducción
1.- Objeto del contrato.
2.- Periodo de Alquiler
2.1.- Prórroga del contrato
3.- Conductor
4.- Mantenimiento del vehículo
5.- Identificación del vehículo
6.- Objetos encontrados
7.- Averías
8.- Precios y Tarifas
9.- Coberturas
9.1 Tipos de Cobertura
9.2 Exclusiones Generales de Cobertura
10.- ¿Qué hacer en caso de accidente?
11.- Uso no autorizado del vehículo
12. -Infracciones de tráfico
13.- Responsabilidad solidaria
14.- Política de combustible
15.- Territorio permitido
16.- Kilometraje
17.-Servicios adicionales y extras
18.- Pago
19.- Moneda
20.-Impuestos
21. Sumisión jurisdiccional y Ley aplicable
22.-Política de cancelación
23. Atención al cliente y reclamaciones:
24. Acuerdo marco
25. Traducción:
26. Política de privacidad.

0.- Introducción.- Las presentes CONDICIONES GENERALES DE CONTRATACIÓN DEL ARRENDAMIENTO DE VEHÍCULOS (en adelante, “Condiciones Generales”) regularán la relación contractual entre OK RENT A CAR, S.L. (en adelante, OK MOBILITY o “Arrendador”) y el cliente pagador (en adelante, “Arrendatario”), en virtud de las cuales el primero cede al segundo el uso de un vehículo (en adelante, “Vehículo”) por el plazo, precio y demás condiciones que se estipulen por las partes en el contrato de alquiler (en adelante, “Contrato”), el cual se realizará y firmará en las instalaciones del Arrendador. Si hubiese discrepancia entre el contenido de algún punto de las Condiciones Generales con los de las particulares firmadas entre las partes, prevalecerán estas últimas. Es responsabilidad del Arrendatario llevar copia de este contrato en todo momento en el Vehículo.
1. Objeto del contrato: Es el arrendamiento sin conductor del Vehículo descrito en las condiciones particulares del Contrato para el transporte privado de pasajeros y su equipaje, así como también transporte de mercancías, cumpliendo todas las Condiciones Generales establecidas en este documento.
2. Periodo de alquiler: Entrega, devolución y prórroga: El periodo mínimo de alquiler será de 1 día (24 horas) y el máximo se determinará en el Contrato. Los días de alquiler computarán por periodos de 24 horas. En caso de no cumplir el periodo anterior, facultará al Arrendador a cobrar el importe del alquiler desde la finalización del contrato hasta la devolución del Vehículo, según Tarifa General Vigente, establecida en Tabla de precios que se adjunta al Contrato, el kilometraje, los daños y una penalización por los perjuicios económicos ocasionados, sumándose dicha cantidad cada día, desde la fecha que debería haberse efectuado la devolución hasta que se realice o se recupere y prepare el Vehículo. Si abandonase el Vehículo, además de lo mencionado, se le cargaría un concepto de tasa de recuperación del vehículo más todos los gastos y costes derivados de su recuperación. Si se realizara la devolución del vehículo con anterioridad a la finalización del periodo no se devolverá o restituirá al Arrendatario importe alguno del precio suscrito en el Contrato, puesto que se considera una resolución unilateral del Contrato por parte del Arrendatario. Si el Arrendatario incumple cualquiera de los puntos establecidos en las Condiciones Generales o particulares fijadas en el Contrato el Arrendador se reserva el derecho a retirar el Vehículo al Arrendatario en cualquier momento, pudiendo el Arrendador solicitarle daños y perjuicios. Por motivos operacionales de revisión del Vehículo el Arrendador se reserva el derecho a sustituir el Vehículo en cualquier momento por otro de similares características informando previamente al Arrendatario. La entrega y devolución del vehículo se realizarán en las instalaciones de OK MOBILITY donde se firmó el Contrato, en los plazos y términos estipulados en las condiciones particulares del Contrato. OK MOBILITY ofrece que la devolución del vehículo por parte del Arrendatario se pueda realizar en otras instalaciones de la empresa, diferentes a donde se firmó el Contrato (One Way fee), según las condiciones y restricciones del propio servicio, indicadas en nuestra web y las establecidas en el punto 15, en los mismos plazos y términos estipulados en las condiciones particulares del Contrato, debiendo abonar el Arrendatario el cargo de One Way.
2.1. Prórroga del Contrato: El Arrendatario deberá avisar expresamente y por escrito, personándose en la oficina de OK RENT A CAR donde realizó el Contrato en cualquier momento antes de la finalización del periodo de alquiler establecido en el Contrato, o en cualquier otra instalación de OK MOBILITY, según las condiciones del One Way fee, anteriormente citadas. El periodo mínimo de prolongación será al menos de 1 día (24 horas) pudiéndose ampliar según las condiciones particulares del Contrato y el Vehículo contratado. En ningún caso el precio al inicio del Contrato podrá servir para una prolongación del mismo. En el caso de que el Arrendatario quisiera conservar el Vehículo por tiempo superior al pactado inicialmente, éste se compromete a obtener previamente autorización expresa del Arrendador y a pagar de inmediato el importe del depósito adicional para dicha prolongación, siendo el precio aplicable al período de prolongación del alquiler el señalado en la Tarifa General Vigente, establecida en el sitio web o instalaciones OK MOBILITY u otros medios que éste considere. El Arrendador se reserva el derecho de denegar la solicitud de prórrogas por motivos operacionales. El uso del Vehículo una vez finalizado el periodo de arrendamiento o su prórroga se entenderá como uso no permitido a los efectos del punto 11 del presente contrato, procediéndose a presentar denuncia por apropiación indebida. La entrega o devolución del Vehículo fuera del horario comercial de oficina (07:00 a 22:00) conlleva un sobrecargo obligatorio.
3. Conductor(es): El arrendatario y los conductores adicionales deben tener mínimo 20 años y dos años desde la expedición del carnet. Debe presentarse obligatoriamente DNI europeo o Pasaporte, ambos documentos en vigor durante todo el periodo de alquiler, en formato físico, legibles y en buen estado y aceptados por la legislación española. Se admitirán permisos de conducir en formato electrónico o digital (en las aplicaciones oficiales), pero no se aceptará foto de este.
4. Mantenimiento del Vehículo: El Arrendatario recibe el Vehículo y sus accesorios en perfectas condiciones debiendo conservarlo en buen estado, no permitiéndose realizar ninguna modificación ni exterior ni interior, si hubiese algún tipo de modificación, su restitución al estado original más los posibles daños y perjuicios serán cargados al Arrendatario. Las reparaciones en taller o cambio de repuestos sólo podrán efectuarse previa autorización expresa y por escrito del Arrendador. Ningún gasto de reparación será reembolsado salvo consentimiento previo y aceptación por el Arrendador del presupuesto y del taller que realice la reparación. En caso de que no exista tal consentimiento expreso y por escrito será responsabilidad exclusiva del Arrendatario el pago de dichos gastos, tanto de taller como de repuestos.
5. Identificación del Vehículo: El Arrendatario debe conservar los adhesivos, porta matrículas identificativas y rotulaciones de OK MOBILITY en el Vehículo arrendado con el fin de poder ser identificados. La eliminación de estos elementos conllevará un sobrecargo por restitución más el pago de la posible sanción administrativa impuesta por este concepto. Según determinadas Ordenanzas municipales, también deberá colocar en lugar visible, en todo momento, el documento que se le entregue para mostrar que el Vehículo está alquilado, si incumpliese dicha obligación deberá asumir dicha sanción y abonar los gastos de gestión establecidos en el punto 12
6. Objetos encontrados: El Arrendatario deberá vaciar el Vehículo de sus efectos personales. El Arrendador no se hace responsable de ningún objeto encontrado en el Vehículo. Sin perjuicio de ello, todo objeto hallado en el Vehículo podrá ser remitido al Arrendatario previa petición expresa y por escrito a OK MOBILITY, Gran Vía Asima 36ª Palma 07009, Illes Balears, España o a customerservice@okmobility.com. En este supuesto el Arrendador cobrará un cargo por la gestión de envío de los objetos además de los costes propios a su remisión, que serán asumidos íntegramente por el Arrendatario.
7. Averías: En caso de avería o accidente fuera del periodo de alquiler pactado. Finalizada la relación contractual entre el Arrendatario y el Arrendador (en adelante, las Partes), el Arrendatario será responsable del 100% del pago de las reparaciones y gastos ocasionados al Vehículo.
8. Precios y tarifas: Los precios del Contrato se ajustarán a la Tarifa General Vigente que se encuentra expuesta a disposición de todo el público en las instalaciones, sitios webs de OK MOBILITY u otros medios que el Arrendador considere, cuyo contenido manifiesta expresamente conocer el Arrendatario previamente a este Contrato, en particular las referidas al tipo de vehículo y clase de contrato que se suscribe entre las Partes. Todos los precios se indicarán y valorarán en Euros (€). El precio del combustible se detallará en el momento de la firma del Contrato entre las partes, debido a la fluctuación del precio del combustible nos es imposible informarle en estas Condiciones generales del valor del mismo.
9. Coberturas: El Arrendador le ofrece diferentes coberturas con diversas tarifas especificando las siguientes: Todos los Grupos/Segmentos disponen de: Seguro Básico CDW: incluye seguro básico y responsabilidad civil, conllevando una franquicia de daños, cuyo valor depende de la categoría del vehículo contratado, diferenciando las categorías en seis Grupos/ Segmentos (especificándose éstos en las condiciones particulares del Contrato). En caso de no contratar la cobertura opcional (OK PREMIUM COVER VAN) realizaremos un bloqueo de una cantidad de 900 €, según el Grupo/Segmento de Vehículo, a la tarjeta de crédito del Arrendatario en concepto de preautorización para cubrir la franquicia y cualquier posible daño. Si el Arrendatario devuelve el Vehículo en las mismas condiciones en las que lo recogió, se procederá a la devolución de la cantidad bloqueada. En caso de producir un nuevo daño, se le cobrará un cargo administrativo de daños, independiente del importe establecido en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados”. Todos los Grupos/Segmentos disponen de Responsabilidad civil de suscripción obligatoria y voluntaria hasta 50.000.000€, accidentes individuales y defensa jurídica.
9.1 Coberturas: Ruedas y Lunas (CGT): Mediante la contratación de esta modalidad el Arrendatario podrá disfrutar de la tranquilidad de cubrir las posibles averías en lunas y ruedas, siendo éstas por su uso las más sensibles a imprevistos. No contemplado el uso inadecuado de los mismos. Se detalla en Anexo adjunto el coste por este servicio. Asistencia en carretera PREMIUM (CAR): Sólo en territorio nacional: esta cobertura cubre el servicio telefónico 24 horas, llamando al siguiente número de teléfono: +34 971 928 603, el cambio o sustitución del Vehículo objeto del percance, la asistencia en carretera mediante grúa, acudiendo al lugar del percance en el menor tiempo posible (no se aplicará si dicho percance fuese consecuencia de negligencia por parte del Arrendatario o accidente o paralización del Vehículo por causa de delitos o infracciones realizadas con el mismo, especificados en los puntos 11 y 12). Para asistencia en carretera fuera de las fronteras nacionales será necesario contratar el cruce transfronterizo (INT) especificado en el punto 15. Si no se contrata la anterior cobertura citada, se considerará incumplimiento del Contrato, pudiendo el Arrendador cobrar al Arrendatario por los daños y perjuicios generados. Se detalla en Anexo adjunto el coste por este servicio. OK PREMIUM COVER VAN: esta modalidad de cobertura abarca “Ruedas y lunas” y eliminación de franquicia, los contenidos en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados”, además de la supresión del cargo administrativo de gestión de daños, diferenciando entre los diferentes Grupos/Segmentos. Se detalla en Anexo adjunto el coste por este servicio. Conductor Joven, de 20 a 25 años de edad, incluidos Segundo conductor: Un extra opcional para que una segunda persona pueda conducir el vehículo. Se detalla en Anexo adjunto el coste por este servicio. Tercer conductor: Un extra opcional para que una tercera persona pueda conducir el vehículo. Se detalla en Anexo adjunto el coste por este servicio.
9.2 Exclusiones Generales de las coberturas y sus correspondientes sobrecargos: Todas las coberturas detalladas no incluyen los siguientes servicios relacionados con daños en el Vehículo, en relación con: Elementos estructurales; bajos y exterior exterior; tampoco incluyen los daños que se puedan producir en el interior de la zona de carga. Así como los accesorios (llaves, cadenas…). Esta lista es a meros efectos informativos, debido a su extensión nos remitimos a la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados”, donde se especifican detalladamente todos los posibles daños, robos y/o pérdidas y servicios relacionados junto a sus respectivos precios. Dicha tabla se encuentra expuesta a disposición de todo el público en las instalaciones, sitios webs de OK MOBILITY o cualquier otro medio que el Arrendador considere, cuyo contenido manifiesta expresamente conocer el Arrendatario previamente a la firma de este Contrato. Todos los precios se indicarán en Euros (€) y serán por los que se cobren los posibles daños, robos, pérdidas y servicios relacionados en la factura emitida a nombre del Arrendatario. Ninguna de las modalidades de las coberturas cubrirá los daños producidos en el Vehículo asegurado como consecuencia de: guerras. catástrofes naturales y fenómenos naturales (granizos, ventiscas u otros), terrorismo, tumulto, o motín; actuaciones de los Cuerpos y Fuerzas de seguridad del Estado, negligencia por parte del Arrendatario, abandono, accidente o paralización del Vehículo por causa de delitos o infracciones realizadas con el mismo y cualquier otra actividad establecida en los puntos 11 y 12. Estos daños y los servicios relacionados serán por cuenta del Arrendatario. La cobertura en ningún caso cubre los efectos personales dejados, guardados o transportados en el vehículo. DEPOSITO/FIANZA: Independientemente de las coberturas contratadas, se va a realizar un bloqueo en concepto de depósito en su tarjeta, como garantía del cumplimiento de sus obligaciones con OK RENT A CAR, así como garantía de cualquier eventual responsabilidad surgida durante el periodo de alquiler que deba ser asumida por el Arrendatario. Este importe será de 150,00 €. Dicho depósito se efectuará a través de bloqueo en su tarjeta que, en caso de no existir ninguna incidencia relacionada con el alquiler y/o con el vehículo disfrutado, el importe preautorizado o bloqueado quedará liberado en el plazo máximo de 30 días tras la finalización del contrato. El importe del depósito queda establecido en función de la categoría / segmento del vehículo reservado con OK MOBILITY,
10. En caso de accidente, acto delictivo o vandálico (ver punto 11) cometido contra el Vehículo el Arrendatario está obligado a: a. Denunciar lo ocurrido a la policía inmediatamente. b. Cumplimentar un parte amistoso de accidente según el modelo oficial que se encuentra en el Vehículo indicando como mínimo el número de matrícula, el nombre y la dirección de la parte contraria además del nombre de la aseguradora y, cuando sea posible, el número de póliza del seguro. c. De forma concisa y precisa, describir el accidente y, en su caso, anotar el nombre de los testigos. d. No prejuzgar ni reconocer responsabilidad alguna del accidente. e. No abandonar el Vehículo sin tomar las medidas adecuadas para protegerlo contra daños ulteriores dejándolo cerrado y sin molestar al tráfico. f. Informar inmediatamente del siniestro a OK MOBILITY, llamando al teléfono de emergencias: +34 971 928 603. En caso de accidente o acto delictivo el Arrendador no estará obligado a ofrecer al Arrendatario otro vehículo de alquiler. En esta situación se considerará que el Contrato ha finalizado entre las dos partes, Arrendador y Arrendatario, debiendo abonar el Arrendatario todos los gastos derivados del Contrato al Arrendador. La no entrega, o la entrega incompleta o ilegible de la declaración amistosa de accidente o la declaración de lo ocurrido implicará que el arrendador perciba en concepto de gestión de tramitación del siniestro. El Arrendador podrá ofrecerle un nuevo vehículo, bajo las condiciones actuales y vigentes en el momento indicado, con el fin de sustituir el vehículo objeto del accidente, acto delictivo o vandálico Son ejemplos de actos delictivos o vandálicos cometidos contra el Vehículo: Robo o hurto del Vehículo. Robo o hurto de partes exteriores o interiores del Vehículo tales como ruedas, neumáticos o asientos. Robo con fuerza causando daños en los cristales o la carrocería del Vehículo. Vandalismo contra el Vehículo. La anterior lista es redactada a meros efectos ejemplificativos, no limitativos.
11. Uso no autorizado del Vehículo: Será obligación del Arrendatario usar el Vehículo con la debida diligencia y cuidado, con arreglo a las características del mismo, respetando la normativa de circulación vigente de vehículos a motor y evitando, en cualquier caso, cualquier situación que pudiese provocar daños en el Vehículo o a terceros. En este tipo de vehículos, la carga la masa máxima autorizada del conjunto no podrá exceder de 4.250 kg. Asimismo, en cualquier caso, que se incumpla lo establecido en este punto se entenderá que se ha realizado un uso no autorizado. Es obligación del Arrendatario no permitir la conducción del vehículo a ninguna persona distinta a las autorizadas de conformidad con este Contrato debiendo abonar el cargo por el uso no autorizado del vehículo, siendo responsable directo el Arrendatario de cualquier daño o perjuicio producido en el vehículo o a terceros en tal caso. El Arrendatario responderá plenamente de los daños causados en cualquier parte del vehículo por uso no autorizado del mismo. En caso de uso no autorizado del vehículo, el Arrendatario está obligado a pagar todo gasto que se derive por dichos daños, el importe especificado será satisfecho con cargo a la tarjeta de crédito del Arrendatario, mostrando el Arrendatario su expresa conformidad a todos los efectos. La firma del Arrendatario en el Contrato se considerará como la aceptación de las condiciones generales y particulares especificadas contractualmente. El uso no autorizado incluye, y no se limita a, los casos siguientes citados a modo de ejemplo: • Participación en competiciones. • Carreras ilegales. • Conducción sin permiso o licencia de circulación, o sin la autorización del Arrendador. • Cesión del vehículo a un tercero. • Empujar o remolcar cualquier otro vehículo. • Circulación en sitios que no son aptos para trasporte público como por ejemplo playas, circuitos de automóviles, etc.• Circulación en vías que podrían conllevar daños en bajos/cárter del vehículo. • Actuación negligente ante el encendido de chivatos o señales de advertencia del cuadro del vehículo que el arrendatario manifiesta conocer con la firma de este contrato. • El transporte de mobiliario, salvo vehículos diseñados para este efecto. •El transporte de animales en el vehículo.• El transporte de personas o bienes que directa o indirectamente implique un pago al Arrendatario (ejemplo, utilizar el Vehículo como “Taxi” ilegal)• El subarriendo del vehículo.• El transporte de un número de personas o cantidad de equipaje superior al autorizado para el vehículo.• Dejar objetos a la vista en el vehículo.• Conducción del vehículo en un estado de fatiga, enfermedad o bajo la influencia del alcohol, medicamentos o drogas.• Conducción temeraria.• Conducción contraria a las normas de tráfico.• Conducción del vehículo alquilado por una persona no autorizada en el contrato ya sea como Arrendatario/s o conductor/es adicional/es.• Conducción del vehículo fuera del territorio permitido, establecido en el punto 15 de estas condiciones. • Uso del vehículo después de haber terminado el periodo de alquiler. • SE PROHIBE FUMAR EN EL VEHÍCULO. OK Mobility no será responsable de ningún daño o desperfecto respecto de los bienes u objetos transportados. Exonerando al arrendador de cualquier daño o desperfecto como resultado de la conducción del vehículo o en caso de siniestro o accidente durante su periodo de alquiler.
12. Infracciones de tráfico: El Arrendatario será responsable de los pagos de las multas durante el período de alquiler. El Arrendatario deberá informar al Arrendador sobre cualquier multa impuesta sobre el Vehículo o el conductor durante el período de alquiler. El Arrendador cobrará siempre en concepto de notificación y gestión de notificación de multas por sanción interpuesta al Arrendatario. El pago de las multas no está incluido en ninguna de las coberturas de los que se puedan contratar. En caso de que las autoridades retengan el Vehículo por un acto u omisión por parte del Arrendatario, sea cual fuera la causa, éste será responsable e indemnizará al Arrendador de todos los gastos y lucro cesante incurridos por tal motivo.
13. Responsabilidad solidaria: El Arrendatarios y/o conductores adicionales responderán solidariamente de todas las obligaciones asumidas por el Arrendatario en el Contrato y de toda la legislación aplicable al mismo.
14. Política de combustible: Lleno/Lleno: A la entrega del vehículo el Arrendador se obliga a entregar lleno el depósito del Vehículo, por su parte el Arrendatario se obligará también a devolverlo lleno. Si se incumpliese la obligación de llenado por parte del Arrendador, el Arrendatario podrá exigir en el momento de la entrega el Vehículo con el depósito lleno, si no lo reclamase en ese momento se entenderá que está conforme. Si por el contrario fuese el Arrendatario quien incumpliese a la devolución del vehículo se le cobrará un gasto por gestión de repostaje más los litros faltantes hasta alcanzar el 100% del depósito.
15.Territorio permitido: El vehículo sólo podrá ser conducido por el territorio nacional, Unión Europea, Andorra y Gibraltar, exceptuando Bulgaria, Rumania, Albania y Reino Unido. En caso de cruce transfronterizo, el Arrendatario deberá contratar el Suplemento INTERNACIONAL (INT) con el fin que el propio arrendatario, los pasajeros, en su caso, y el propio vehículo estén cubiertos (siempre y cuando se haga un uso normal y no contrario a las normas de tráfico y circulación). En cualquier caso, el Arrendatario deberá conocer los requisitos y permisos para circular fuera del territorio nacional, y asumir su contratación. El Vehículo no podrá ser embarcado o transportado en ningún medio de transporte, salvo previa autorización fehaciente y por escrito del Arrendador. Se informa que algunos de nuestros vehículos cuentan con geolocalizadores y si se detectase que han sobrepasado el territorio permitido, se considerará un incumplimiento del Contrato, pudiendo el Arrendador cobrar al Arrendatario por daños y perjuicios ocasionados, rescindiéndose de forma inmediata el presente contrato por incumplimiento contractual del Arrendatario y tomar las medidas legales oportunas. Se detalla en Anexo adjunto el coste por este servicio.
16. Kilometraje: El resto de los territorios permitidos: 300 Km por día dentro del periodo de alquiler, con un máximo de 3.000 km. Sólo Si se sobrepasase o utilizase el Vehículo habiendo finalizado el Contrato se cobrará un cargo por kilometraje excedido. En Islas Baleares: ilimitado por periodo de alquiler.
17. Servicios adicionales y extras: Speedy Check In: es el servicio de entrega rápida del Vehículo y se abonará un precio único por cada servicio. Se detalla en Anexo adjunto el coste por este servicio. 18.1. Extras: El Arrendador le ofrece cadenas de nieve bajo el coste establecido en la tabla de extras. Gps: El Arrendador le ofrece el extra de un GPS bajo el coste establecido en la tabla de extras.
18. Pago: Todo servicio será pagado por adelantado mediante tarjeta de crédito (VISA o MASTERCARD), débito o efectivo en nuestras instalaciones, por seguridad deberá preautorizar mediante tarjeta de crédito una fianza valorada respecto a las condiciones establecidas en el punto 9 y 9.2. El pago de las reservas vía nuestro sitio web, sólo se podrá realizar mediante las tarjetas de crédito o débito arriba indicadas. El método de captura de dicha fianza y de la franquicia sólo será realizado mediante la tarjeta de crédito que se facilite al Arrendador por parte del Arrendatario o el conductor adicional que figure y firme el Contrato. La devolución de la franquicia y Fianza o Preautorización puede oscilar entre 14 y 31 días dependiendo de la entidad bancaria utilizada y debido a la operatividad de la entidad del Arrendatario. OK MOBILITY sólo acepta tarjetas de crédito VISA y MASTERCARD, no incluyendo ningún sobrecargo sobre las mismas.
19.Moneda: Las tarifas establecidas por el Arrendador se valoran en Euros (€), convirtiéndose en cualquier otra moneda mediante el conversor: https://www.google.com/finance /converter, desvinculándose de cualquier error de conversión. Pudiéndose efectuar el pago en todas nuestras instalaciones en la moneda que contrató, solo con las tarjetas de crédito establecidas en el punto anterior.
20. Impuestos: Todos los precios detallados en las tarifas incluyen el Impuesto de Valor añadido vigente. El Arrendador se exime del pago de cualquier otra tasa o impuesto que cualquier autoridad estatal, autonómica o local pueda establecer en el transcurso de este Contrato.
21. Sumisión jurisdiccional y Ley aplicable: El presente contrato se rige por toda la Legislación Nacional que le afecte. Las Partes se someten expresamente a las Juntas Arbitrales de Transporte, Juzgados y Tribunales, para cuantas incidencias y cuestiones se deriven del presente contrato, salvo las que versen sobre materias de Consumo, que regirá el fuero establecido en su propia normativa. De acuerdo con el reglamento sobre resolución de conflictos en línea de materia de consumo (Reglamento UE nº 524/2013) siempre se debe hacer referencia a la plataforma de la UE para la resolución de conflictos en línea. También se aplica, si no hay voluntad de participar en dicho procedimiento
22. Política de cancelación: Todas las cancelaciones deberán realizarse por escrito a la siguiente dirección de correo bookings@okmobility.com indicando en el asunto el número de reserva. En Tarifas Reembolsables se procederá al reembolso si la petición de cancelación se ha realizado con al menos 48 horas (O según tarifa) de antelación a la fecha de inicio de contrato, excepto por motivos de fuerza mayor (catástrofe natural, guerras, atentados, muerte o enfermedad grave sobrevenida del Arrendatario, sus padres, hermanos o hijos) fehacientemente acreditada ya sea vía web, correo electrónico o correo ordinario. En Tarifas No Reembolsables no se procederá al reembolso de cantidad alguna excepto por motivos de fuerza mayor.
23. Atención al cliente y reclamaciones: Si desea realizar alguna sugerencia sobre la mejora de nuestros servicios nos ponemos a su disposición en el correo electrónico customerservice@okmobility.com y también todas nuestras instalaciones disponen de hojas oficiales de reclamación que le serán entregadas amablemente cuando las solicite a nuestros empleados.
24. Acuerdo marco: Las presentes condiciones tienen el carácter de contrato marco, siendo de aplicación a cuantos contratos de alquiler celebre el mismo arrendatario con OK MOBILITY.
25. Traducción: El Arrendatario tiene derecho a recibir un ejemplar en lengua oficial de las presentes condiciones generales y así se hará constar en las versiones de la misma redactadas en otros idiomas, informándole en nuestras instalaciones de cuales idiomas disponemos en ese momento. En caso de discrepancias la versión dirimente será la redactada en español.
26. POLÍTICA DE PRIVACIDAD. Tratamiento de datos personales. Según el RGDP 2016/679, se informa de que los datos personales aquí recogidos serán incorporados a ficheros de la titularidad de OK MOBILITY. Los datos personales que se recogen serán tratados para la tramitación del contrato y todo lo relacionado con el mismo. DATOS DE TERCEROS. En el caso de proporcionar datos de carácter personal titularidad de terceros, Usted manifiesta que cuenta con el consentimiento de los afectados para ello, habiéndoles informado previamente del contenido de la presente política de privacidad. COMUNICACIONES COMERCIALES.-__ Acepto expresamente que los datos contenidos en el Contrato puedan ser cedidos para mantenerme informado, bien mediante correo electrónico, bien por cualquier otro medio, de información operativa y comercial y la realización de estudios de opinión acerca de productos y servicios ofrecidos por OK MOBILITY o por las sociedades que integran OKGroup o entidades del mismo sector, con las que ésta colabora, relacionados con los sectores de ocio, seguros ,financiero y automóvil, pudiendo consultar con más detalle nuestra política de privacidad en nuestra web. DERECHOS DEL INTERESADO. Los afectados podrán ejercer sus derechos de acceso, rectificación, limitación, supresión y oposición mediante escrito acompañado de una copia de su DNI y dirigido al domicilio ya indicado o al e-mail: rgpd@okrentacar.es.

Campers rental terms and conditions

Contenido:
0.-Introducción
1.- Objeto del contrato.
2.-Periodo de Alquiler
2.1- Periodo de alquiler.
2.2- Entrega.
2.3- Devolución.
2.4- Prórroga del contrato
3.- Conductor
4.- Mantenimiento del vehículo
5.- Identificación del vehículo
6.- Objetos encontrados
7.- Precios y Tarifas
8.1.- Coberturas
8.2 Asistencia en carretera
8.3 Exclusiones Generales de Cobertura
8.4 Depósito/ Fianza
9.- En caso de accidente.
9.2.-Accidente fuera de periodo de contratación.
10.- Uso no autorizado del vehículo
11. -Infracciones
12.- Responsabilidad solidaria
13.- Política de combustible
14.- Territorio permitido
15.- Kilometraje
16.-Equipamiento del vehículo
17.- Extras
18.- Política de gas
19.-Pago
20.Moneda
21.-Sumisión jurisdiccional y Ley aplicable
22.-Política de cancelación
23. Atención al cliente y reclamaciones:
24. Acuerdo marco
25. Traducción:
26. Política de privacidad.

0.- Introducción.- Las presentes CONDICIONES GENERALES DE CONTRATACIÓN DEL ARRENDAMIENTO DE VEHÍCULOS (en adelante, “Condiciones Generales”) regularán la relación contractual entre las partes: contratantes: OK RENT A CAR, S.L. (en adelante, OK MOBILITY o “Arrendador”) y el cliente pagador (en adelante, “Arrendatario”), en virtud de las cuales el primero cede al segundo el uso de un vehículo (en adelante, “Vehículo”) por el plazo, precio y demás condiciones que se estipulen por las partes en el contrato de alquiler (en adelante, “Contrato”), el cual se realizará y firmará en las instalaciones del Arrendador. Si hubiese discrepancia entre el contenido de algún punto de las Condiciones Generales con los de las particulares firmadas entre las partes, prevalecerán estas últimas. Es responsabilidad del Arrendatario llevar copia de este contrato en todo momento en el Vehículo.
La firma del Arrendatario en el Contrato se considerará como la aceptación de las condiciones generales y particulares especificadas contractualmente.
1. Objeto del contrato: Es el arrendamiento sin conductor del Vehículo camperizado con el equipamiento descrito en las condiciones particulares del Contrato y, en su caso, de los accesorios extras u opcionales reservados por el cliente para el transporte privado de pasajeros, mascotas y su equipaje, así como la pernocta, acampada y comida, en su caso, cumpliendo todas las Condiciones Generales establecidas en este documento.
2. Periodo de alquiler: Entrega, devolución y prórroga.
2.1Periodo de alquiler: Los días de alquiler se establecen por periodos de 1 día (24 horas), siendo el periodo mínimo de alquiler de 1 días (24 horas) y el máximo se determinará en el Contrato.
2.2. Entrega: La entrega del vehículo se realizará en las instalaciones de OK MOBILITY donde se firma el Contrato, en los plazos y términos estipulados en las condiciones particulares del Contrato.
2.3. Devolución: La devolución del vehículo debe realizarse en las oficinas de OK MOBILITY donde se entregó el vehículo, en la fecha y hora indicadas en las condiciones particulares. Asimismo, será posible realizar la devolución en otras instalaciones de la empresa, diferentes a donde se firmó el Contrato (One Way fee), según las condiciones y restricciones del propio servicio, indicadas en nuestra web y las establecidas en el punto 14, en los mismos plazos y términos estipulados en las condiciones particulares del Contrato, debiendo abonar el Arrendatario el cargo de One Way cuyo importe puede ver en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” establecida en el Anexo estas CCGG.
En caso de no cumplir con la devolución del vehículo de la forma establecida con anterioridad se facultará al Arrendador a cobrar el importe del alquiler desde la finalización del contrato hasta la devolución del Vehículo, según Tarifa General Vigente, establecida en “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” de precios que se adjunta al Contrato, además se cobrará también el kilometraje, , una penalización por los perjuicios económicos ocasionados, sumándose dicha cantidad cada día, desde la fecha que debería haberse efectuado la devolución hasta que se realice o se recupere y prepare el Vehículo, y adicionalmente se cobrarán los daños del vehículo, en caso de que los hubiera, de conformidad con la tabla de precios establecidos en el Anexo a estas condiciones generales
Si abandonase el Vehículo, además de lo mencionado, se le cargaría un concepto de tasa de recuperación del vehículo, establecida en “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” de precios que se adjunta,más todos los gastos y costes derivados de su recuperación.
Si se realizara la devolución del vehículo con anterioridad a la finalización del periodo contractual establecido no se devolverá o restituirá al Arrendatario importe alguno del precio suscrito en el Contrato, puesto que se considera una resolución unilateral del Contrato por parte del Arrendatario.
Si el Arrendatario incumple cualquiera de los puntos establecidos en las Condiciones Generales o particulares fijadas en el Contrato el Arrendador se reserva el derecho a retirar el Vehículo al Arrendatario en cualquier momento, pudiendo el Arrendador solicitarle daños y perjuicios. Por motivos operacionales de revisión del Vehículo el Arrendador se reserva el derecho a sustituir el Vehículo en cualquier momento por otro de similares características informando previamente al Arrendatario. La entrega y devolución del vehículo se realizarán en las instalaciones de OK MOBILITY donde se firmó el Contrato, en los plazos y términos estipulados en las condiciones particulares del Contrato.
La entrega o devolución del Vehículo fuera del horario comercial de oficina (07:00 a 22:00) conlleva un sobrecargo obligatorio que puede consultar en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados “establecidos en el Anexo a estas condiciones generales.
2.4. Prórroga del Contrato: El Arrendatario deberá avisar expresamente y por escrito, personándose en la oficina de OK MOBILITY donde realizó el Contrato en cualquier momento antes de la finalización del periodo de alquiler establecido en el Contrato, o en cualquier otra instalación de OK MOBILITY, según las condiciones del One Way fee, anteriormente citadas y deberá abonar de inmediato el importe del depósito adicional para dicha prolongación, siendo el precio aplicable al período de prórroga del alquiler el señalado en ese momento en la Tarifa General Vigente, establecida en el sitio web o instalaciones OK MOBILITY. El periodo mínimo de prórroga será al menos de 1 día (24 horas) pudiéndose ampliar según las condiciones particulares del Contrato y el Vehículo contratado.. .
El Arrendador se reserva el derecho de denegar la solicitud de prórrogas por motivos operacionales. El uso del Vehículo una vez finalizado el periodo de arrendamiento o su prórroga se entenderá como uso no permitido, al encontrarse el contrato resuelto, a los efectos del punto 10 del presente contrato, procediéndose a presentar denuncia.
3. Conductor(es): El arrendatario y los conductores adicionales deben tener mínimo 18 años. Debe presentarse obligatoriamente DNI europeo o Pasaporte y carné de conducir válido conforme a la legislación aplicable, ambos documentos en vigor durante todo el periodo de alquiler, en formato físico, legibles y en buen estado y aceptados por la legislación española. Se admitirán permisos de conducir en formato electrónico o digital (en las aplicaciones oficiales), pero no se aceptará foto de este.
4. Mantenimiento del Vehículo: El Arrendatario recibe el Vehículo y su equipamiento y accesorios en perfectas condiciones debiendo conservarlo y devolverlo en buen estado, no permitiéndose realizar ninguna modificación ni exterior ni interior, si hubiese algún tipo de modificación, su restitución al estado original más los posibles daños y perjuicios serán cargados al Arrendatario. Las reparaciones en taller o cambio de repuestos sólo podrán efectuarse previa autorización expresa y por escrito del Arrendador. Ningún gasto de reparación será reembolsado salvo consentimiento previo y aceptación por el Arrendador del presupuesto y del taller que realice la reparación. En caso de que no exista tal consentimiento expreso y por escrito será responsabilidad exclusiva del Arrendatario el pago de dichos gastos, tanto de taller como de repuestos.
5. Identificación del Vehículo: El Arrendatario debe conservar los adhesivos, porta matrículas identificativas y rotulaciones de OK MOBILITY en el Vehículo arrendado con el fin de poder ser identificados. La eliminación de estos elementos conllevará un sobrecargo por restitución según lo establecido en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” establecida en el Anexo estas CCGG, más el pago de la posible sanción administrativa impuesta por este concepto. Según determinadas Ordenanzas municipales, también deberá colocar en lugar visible, en todo momento, el documento que se le entregue para mostrar que el Vehículo está alquilado, si incumpliese dicha obligación deberá asumir dicha sanción y abonar los gastos de gestión establecidos en el punto 12.
6. Objetos encontrados: El Arrendatario deberá vaciar el Vehículo de sus efectos personales. El Arrendador no se hace responsable de ningún objeto encontrado en el Vehículo. Sin perjuicio de ello, todo objeto hallado en el Vehículo podrá ser remitido al Arrendatario previa petición expresa y por escrito a OK MOBILITY, Gran Vía Asima 36ª Palma 07009, Illes Balears, España o a customerservice@okmobility.com. En este supuesto el Arrendador cobrará un cargo por la gestión de envío de los objetos además de los costes propios a su remisiónindicados en la Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” establecida en el Anexo estas CCGG, que serán asumidos íntegramente por el Arrendatario.
7. Precios y tarifas: El precio es el establecido en las condiciones particulares del contrato que se ajustan a la Tarifa General Vigente que se encuentra expuesta a disposición de todo el público en las instalaciones y sitios webs de OK MOBILITY, cuyo contenido manifiesta expresamente conocer el Arrendatario previamente a este Contrato, en particular las referidas al tipo de vehículo y clase de contrato que se suscribe entre las Partes. Todos los precios se indicarán y valorarán en Euros (€). El precio del combustible se detallará en el momento de la firma del Contrato entre las partes, debido a la fluctuación del precio del combustible nos es imposible informarle en estas Condiciones generales del valor del mismo.
8.1. Coberturas: El Arrendador le ofrece diferentes coberturas con diversas tarifas especificando las siguientes: Todos los Grupos/Segmentos disponen de: Seguro Básico CDW: incluye seguro básico y responsabilidad civil, conllevando una franquicia de daños, cuyo valor depende de la categoría del vehículo contratado, diferenciando las categorías en siete Grupos/ Segmentos (especificándose éstos en las condiciones particulares del Contrato). En caso de no contratar la cobertura opcional (OK PREMIUM COVER VAN) realizaremos un bloqueo de una cantidad de 1500 € para conductores mayores de 25 años, y 2500€ en el caso de que el conductor sea menor de 25 años, según el Grupo/Segmento de Vehículo, a la tarjeta de crédito del Arrendatario en concepto de preautorización para cubrir la franquicia y cualquier posible daño. En el caso de contratar la cobertura opcional OK PREMIUM COVER VAN, se reducirá el importe de franquicia a 500€. Únicamente podrán contratar esta cobertura los conductores mayores de 25 años. Si el Arrendatario devuelve el Vehículo en las mismas condiciones en las que lo recogió, se procederá a la devolución de la cantidad bloqueada. En caso de producirse un daño durante el periodo de arrendamiento, se le cobrará un cargo administrativo de gestión de daños, independiente del importe establecido en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados”. Todos estos costes se pueden consultar en que puede consultar en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” establecida en el Anexo estas CCGG. Todos los Grupos/Segmentos disponen de Responsabilidad civil de suscripción obligatoria y voluntaria hasta 50.000.000€, accidentes individuales y defensa jurídica. En caso de robo, hurto o incendio del vehículo, se denunciará a la autoridad competente inmediatamente, remitiendo copia de la denuncia al arrendador, junto con las llaves del vehículo, en un plazo máximo de 24 horas de producirse los hechos.
8.2. Asistencia en carretera: la cobertura de asistencia en carretera está incluida en el precio alquiler dentro del territorio nacional. No se aplicará si dicho percance fuese consecuencia de negligencia por parte del Arrendatario o accidente o paralización del Vehículo por causa de delitos o infracciones realizadas con el mismo, especificados en los puntos 10 y 11). Para asistencia en carretera fuera de las fronteras nacionales será necesario contratar el cruce transfronterizo (INT) especificado en el punto 14. Si no se contrata la anterior cobertura citada y se traspasan las fronteras nacionales, se considerará incumplimiento del Contrato, facultando al Arrendador cobrar al Arrendatario por los daños y perjuicios generados. Se detalla en el Anexo adjunto a las CCGG el coste por este servicio.
OK PREMIUM COVER VAN: esta modalidad de cobertura abarca reducción de franquicia y cubre los cargos por daños contenidos en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados”, además de la supresión del cargo administrativo de gestión de daños, diferenciando entre los diferentes Grupos/Segmentos. Se detalla en Anexo adjunto el coste por este servicio Segundo conductor: Un extra opcional para que una segunda persona pueda conducir el vehículo. Se detalla en Anexo adjunto el coste por este servicio. Tercer conductor: Un extra opcional para que una tercera persona pueda conducir el vehículo. Se detalla en Anexo adjunto el coste por este servicio.
8.3 Exclusiones Generales de las coberturas: Todas las coberturas detalladas no incluyen los siguientes daños en el Vehículo: Elementos estructurales; bajos y exterior, así como los accesorios (llaves, cadenas, sillas…). Tampoco incluyen los daños que se puedan producir en el interior del vehículo, muebles, instalaciones, bomba agua, frigorífico, conducir por carreteras mal pavimentadas, repostaje con combustible incorrecto… Esta lista es a meros efectos informativos, debido a su extensión nos remitimos a la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados”, donde se especifican detalladamente todos los posibles daños, robos y/o pérdidas y servicios relacionados junto a sus respectivos precios.
Dicha tabla se encuentra expuesta a disposición de todo el público en las instalaciones y sitios webs de OK MOBILITY, cuyo contenido manifiesta expresamente conocer el Arrendatario previamente a la firma de este Contrato. Todos los precios se indicarán en Euros (€) y serán por los que se cobren los posibles daños, robos, pérdidas y servicios relacionados en la factura emitida a nombre del Arrendatario.
Ninguna de las modalidades de las coberturas cubrirá los daños producidos en el Vehículo asegurado como consecuencia de: guerras, catástrofes naturales y fenómenos naturales (granizos, ventiscas u otros), terrorismo, tumulto, o motín; actuaciones de los Cuerpos y Fuerzas de seguridad del Estado, negligencia por parte del Arrendatario, abandono, accidente o paralización del Vehículo por causa de delitos o infracciones realizadas con el mismo y cualquier otra actividad establecida en los puntos 10 y 11. Estos daños y los servicios relacionados serán por cuenta del Arrendatario. La cobertura en ningún caso cubre los efectos personales dejados, guardados o transportados en el vehículo.
8.4 DEPOSITO/FIANZA: Independientemente de las coberturas contratadas, se va a realizar un bloqueo en concepto de depósito en su tarjeta, como garantía del cumplimiento de sus obligaciones con OK MOBILITY, así como garantía de cualquier eventual responsabilidad surgida durante el periodo de alquiler que deba ser asumida por el Arrendatario. Este importe será de 500,00 €. Dicho depósito se efectuará a través de bloqueo en su tarjeta que, en caso de no existir ninguna incidencia relacionada con el alquiler y/o con el vehículo disfrutado, el importe preautorizado o bloqueado quedará liberado en el plazo máximo de 30 días tras la finalización del contrato.
9. En caso de accidente, acto delictivo o vandálico (ver punto 10) cometido contra el Vehículo el Arrendatario está obligado a: a. Denunciar lo ocurrido a la policía inmediatamente. b. Cumplimentar un parte amistoso de accidente según el modelo oficial que se encuentra en el Vehículo indicando como mínimo el número de matrícula, el nombre y la dirección de la parte contraria además del nombre de la aseguradora y, cuando sea posible, el número de póliza del seguro. c. De forma concisa y precisa, describir el accidente y, en su caso, anotar el nombre de los testigos. d. No prejuzgar ni reconocer responsabilidad alguna del accidente. e. No abandonar el Vehículo sin tomar las medidas adecuadas para protegerlo contra daños ulteriores dejándolo cerrado y sin molestar al tráfico. f. Informar inmediatamente del siniestro a OK MOBILITY, llamando al teléfono de emergencias: +34 971 928 603. En caso de accidente o acto delictivo el Arrendador no estará obligado a ofrecer al Arrendatario otro vehículo de alquiler. Esta situación se considerará una causa de resolución anticipada del contrato suscrito entre Arrendador y Arrendatario, debiendo abonar el Arrendatario todos los gastos derivados del Contrato al Arrendador por la tramitación de accidentes, según se contempla según lo dispuesto en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados. La no entrega, o la entrega incompleta o ilegible de la declaración amistosa de accidente o la declaración de lo ocurrido implicará que el arrendador perciba el importe correspondiente al cargo en concepto de gestión de tramitación del siniestro según lo dispuesto en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados. El Arrendador podrá ofrecerle un nuevo vehículo, bajo las condiciones actuales y vigentes en el momento indicado, con el fin de sustituir el vehículo objeto del accidente, acto delictivo o vandálico Son ejemplos de actos delictivos o vandálicos cometidos contra el Vehículo: Robo o hurto del Vehículo. Robo o hurto de partes exteriores o interiores del Vehículo tales como ruedas, neumáticos o asientos. Robo con fuerza causando daños en los cristales o la carrocería del Vehículo. Vandalismo contra el Vehículo. La anterior lista es redactada a meros efectos ejemplificativos, no limitativos.
9.2. En caso de avería o accidente fuera del periodo de alquiler pactado. Finalizada la relación contractual entre el Arrendatario y el Arrendador (en adelante, las Partes), el Arrendatario será responsable del 100% del pago de las reparaciones y gastos ocasionados al Vehículo.
10. Uso no autorizado del Vehículo: Será obligación del Arrendatario usar el Vehículo con la debida diligencia y cuidado, con arreglo a las características del mismo, respetando la normativa de circulación vigente de vehículos a motor y evitando, en cualquier caso, cualquier situación que pudiese provocar daños en el Vehículo o a terceros, en cualquier caso, que se incumpla lo establecido en este punto se entenderá que se ha realizado un uso no autorizado. Es obligación del Arrendatario no permitir la conducción del vehículo a ninguna persona distinta a las autorizadas de conformidad con este Contrato, siendo responsable directo el Arrendatario de cualquier daño o perjuicio producido en el vehículo o a terceros en tal caso. En consecuencia, el Arrendatario responderá plenamente de los daños causados en cualquier parte del vehículo por uso no autorizado del mismo y además estará obligado a pagar todo gasto que se derive por dichos daños, el importe especificado será satisfecho con cargo a la tarjeta de crédito del Arrendatario, mostrando el Arrendatario su expresa conformidad a todos los efectos.
No está autorizado el uso del vehículo cuando haya finalizado el contrato por lo que el arrendatario se hará responsable de todos los gastos, sanciones y reparaciones que se realicen al vehículo.
El uso no autorizado incluye, y no se limita a, los casos siguientes citados a modo de ejemplo: • Participación en competiciones. • Carreras ilegales. • Conducción sin permiso o licencia de circulación, o sin la autorización del Arrendador. • Cesión del vehículo a un tercero. • Empujar o remolcar cualquier otro vehículo. • Circulación en sitios que no son aptos para trasporte público como por ejemplo playas, circuitos de automóviles, etc.• Circulación en vías que podrían conllevar daños en bajos/cárter del vehículo. • Actuación negligente ante el encendido de chivatos o señales de advertencia del cuadro del vehículo que el arrendatario manifiesta conocer con la firma de este contrato. • El transporte de mobiliario, salvo los que se puedan esperar de un alquiler de ocio. •La presencia de animales en el vehículo.• El transporte de personas o bienes que directa o indirectamente implique un pago al Arrendatario (ejemplo, utilizar el Vehículo como “Taxi” ilegal)• El subarriendo del vehículo.• El transporte de un número de personas o cantidad de equipaje superior al autorizado para el vehículo.• Dejar objetos a la vista en el vehículo.• Conducción del vehículo en un estado de fatiga, enfermedad o bajo la influencia del alcohol, medicamentos o drogas.• Conducción temeraria.• Conducción contraria a las normas de tráfico.• Conducción del vehículo alquilado por una persona no autorizada en el contrato ya sea como Arrendatario/s o conductor/es adicional/es.• Conducción del vehículo fuera del territorio permitido, establecido en el punto 15 de estas condiciones. • Uso del vehículo después de haber terminado el periodo de alquiler. • SE PROHIBE FUMAR EN EL VEHÍCULO Y ENCENDER VELAS EN SU INTERIOR. OK Mobility no será responsable de ningún daño o desperfecto respecto de los bienes u objetos transportados. Exonerando al arrendador de cualquier daño o desperfecto como resultado de la conducción del vehículo o en caso de siniestro o accidente durante su periodo de alquiler.
11. Infracciones: El Arrendatario será responsable de los pagos de las multas impuestas durante el período de vigencia de su contrato de alquiler. El Arrendatario deberá informar al Arrendador sobre cualquier multa impuesta sobre el Vehículo o el conductor durante el período de alquiler.
El arrendatario deberá respetar la normativa de cada municipio/ciudad relacionada con el camping libre. Si se acampa libremente (fuera de una zona autorizada), el Arrendatario asumirá su responsabilidad y la sanción recaerá sobre éste, excluyendo de cualquier responsabilidad al arrendador. El arrendatario deberá vaciar los tanques de aguas grises y negras en lugares habilitados para ello, el arrendador no se hará responsable de las multas por realizarlo en lugares distintos a los marcados por la normativa. El Arrendador cobrará siempre en concepto de notificación y gestión de notificación de multas por sanción interpuesta al Arrendatario el coste especificado en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” situada en el Anexo a las CCGG del contrato. El pago de las multas no está incluido en ninguna de las coberturas de los que se puedan contratar. En caso de que las autoridades retengan el Vehículo por un acto u omisión por parte del Arrendatario, sea cual fuera la causa, éste será responsable de las infracciones de la normativa que se hayan podido producir, e indemnizará al Arrendador de todos los gastos que se deriven y lucro cesante incurridos por tal motivo.
12. Responsabilidad solidaria: El Arrendatarios y/o conductores adicionales responderán solidariamente de todas las obligaciones asumidas por el Arrendatario en el Contrato y de toda la legislación aplicable al mismo.
13. Política de combustible: Lleno/Lleno: A la entrega del vehículo el Arrendador se obliga a entregar lleno el depósito del Vehículo, por su parte el Arrendatario se obligará también a devolverlo lleno. El Arrendatario podrá verificar el cumplimiento de esta obligación por parte del Arrendador en el momento de entrega del vehículo y, en caso de no cumplirse, reclamarlo en ese momento; en caso de que no se reclame en el momento de la entrega, se entenderá que el Arrendatario está conforme no pudiendo reclamar con posterioridad. Si por el contrario fuese el Arrendatario quien incumpliese a la devolución del vehículo se le cobrará un gasto por gestión de repostaje más los litros faltantes hasta alcanzar el 100% del depósito.
14.Territorio permitido: El vehículo sólo podrá ser conducido por el territorio nacional, Unión Europea, Andorra y Gibraltar, exceptuando Bulgaria, Rumania, Albania y Reino Unido. En caso de cruce transfronterizo, el Arrendatario deberá contratar el Suplemento INTERNACIONAL (INT) con el fin que el propio arrendatario, los pasajeros, en su caso, y el propio vehículo estén cubiertos (siempre y cuando se haga un uso normal y no contrario a las normas de tráfico y circulación). En cualquier caso, el Arrendatario deberá conocer los requisitos y permisos para circular fuera del territorio nacional, y asumir su contratación. El Vehículo no podrá ser embarcado o transportado en ningún medio de transporte, salvo previa autorización fehaciente y por escrito del Arrendador. Se informa que algunos de nuestros vehículos cuentan con geolocalizadores y si se detectase que han sobrepasado el territorio permitido, se considerará un incumplimiento del Contrato, pudiendo el Arrendador cobrar al Arrendatario por daños y perjuicios ocasionados, rescindiéndose de forma inmediata el presente contrato por incumplimiento contractual del Arrendatario y tomar las medidas legales oportunas. Se detalla en Anexo adjunto el coste por este servicio.
15. Kilometraje: En los territorios permitidos: 400 Km por día dentro del periodo de alquiler. Si se sobrepasase o utilizase el Vehículo habiendo finalizado el Contrato se cobrará un cargo por kilometraje excedido. En Islas Baleares y canarias: ilimitado por periodo de alquiler.
16. Equipamiento del vehículo:
1.Todos los vehículos están provistos de un kit de limpieza, y en caso de no devolver el equipo del vehículo y/o los extras de alquiler en las mismas condiciones en que fueron entregados, se cobrará una tarifa al arrendatario según el valor de los artículos, de conformidad con lo especificado “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” situada en el Anexo a las CCGG del contrato.
2. Se cobrará al Arrendatario una penalización adicional de (ver tabla y anexos) por gastos de limpieza si el vehículo no se devuelve limpio por dentro (ausencia de basura, arena, barro o cualquier otro tipo de residuo), con el depósito de aguas residuales vacío, el retrete químico vacío, los utensilios de cocina limpios y la nevera apagada sin comida en su interior. En caso contrario se cobrará un suplemento. Se detalla en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” en el anexo adjunto el coste por este servicio
17. Extras: El Arrendador le ofrece servicios/elementos extras bajo el coste establecido en la tabla de extras anexa al presente documento. El Arrendatario se hará cargo de los costes en caso de rotura, incendio o robo de los componentes o extras que haya alquilado al Arrendador y que no vengan contemplados dentro del equipamiento básico de la autocaravana. Entre los elementos extras se pueden encontrar los siguientes: portabicis, sillas, mesas, ajuar, menaje, frigorífico, wc portátil… La anterior lista es redactada a meros efectos ejemplificativos, no limitativos. Debido a los elementos que hay que chequear y revisar en el vehículo, que puede tardarse hasta 1,5 horas, se recomienda al cliente que llegue con la antelación suficiente, para que se pueda realizar dicho chequeo. De lo contrario se le puede imputar al Cliente las faltas, daños, carencias, … que se comprueben.
Se permiten mascotas si se indica su presencia durante la reserva del vehículo. En este caso se aplica una tasa de servicio especificada en la “Tabla de Precios de Daños, Robos y/o Pérdidas y Servicios Relacionados” situada en el Anexo a las CCGG del contrato. El arrendatario será responsable de la seguridad de la mascota durante el viaje. Ok mobility no será responsable de ninguna sanción relacionada con el transporte de la mascota dentro del vehículo. El arrendatario será responsable de todos los daños (interiores y exteriores) causados por la mascota.

18. Política de gas
1) Modelos con hornillos portátiles: los clientes que hayan prepagado por el gas recibirán 2 cartuchos de gas desechables llenos (220g). Se puede comprar más cartuchos de gas durante el período de alquiler a cargo del Arrendatario. 2) Modelos con cocina/ hornillo incorporado: la Empresa de Alquiler entregará el vehículo en el momento del check-in con una bombona (con un nivel de gas variable). 3) Existen diferentes conexiones y botellas de gas en diferentes países y puede ser necesario un adaptador para rellenarlas. Las botellas de gas suministradas no deben ser cambiadas por otras extranjeras, de lo contrario se aplicará una tarifa.
19. Pago: Todo servicio será pagado por adelantado mediante tarjeta de crédito (VISA o MASTERCARD, exclusivamente, no incluyendo sobrecargo sobre las mismas), débito o efectivo en nuestras instalaciones, por seguridad deberá preautorizar mediante tarjeta de crédito una fianza valorada respecto a las condiciones establecidas en el punto 8 y 8.2. El pago de las reservas vía nuestro sitio web, sólo se podrá realizar mediante las tarjetas de crédito o débito arriba indicadas. El método de captura de dicha fianza y de la franquicia sólo será realizado mediante la tarjeta de crédito que se facilite al Arrendador por parte del Arrendatario o el conductor adicional que figure y firme el Contrato. La devolución de la franquicia y Fianza o Preautorización puede oscilar entre 14 y 31 días dependiendo de la entidad bancaria utilizada y debido a la operatividad de la entidad del Arrendatario.
20.Moneda: Las tarifas establecidas por el Arrendador se valoran en Euros (€), convirtiéndose en cualquier otra moneda mediante el conversor: https://www.google.com/finance /converter, desvinculándose de cualquier error de conversión. Pudiéndose efectuar el pago en todas nuestras instalaciones en la moneda que contrató, solo con las tarjetas de crédito establecidas en el punto anterior.
21. Impuestos: Todos los precios detallados en las tarifas incluyen el Impuesto de Valor añadido vigente. El Arrendador se exime del pago de cualquier otra tasa o impuesto que cualquier autoridad estatal, autonómica o local pueda establecer en el transcurso de este Contrato.
22. Sumisión jurisdiccional y Ley aplicable: El presente contrato se rige por toda la Legislación Nacional que le afecte. Las Partes se someten expresamente a las Juntas Arbitrales de Transporte, Juzgados y Tribunales, para cuantas incidencias y cuestiones se deriven del presente contrato, salvo las que versen sobre materias de Consumo, que regirá el fuero establecido en su propia normativa. De acuerdo con el reglamento sobre resolución de conflictos en línea de materia de consumo (Reglamento UE nº 524/2013) siempre se debe hacer referencia a la plataforma de la UE para la resolución de conflictos en línea. También se aplica, si no hay voluntad de participar en dicho procedimiento
23. Política de cancelación: Todas las cancelaciones deberán realizarse por escrito a la siguiente dirección de correo bookings@okmobility.com indicando en el asunto el número de reserva. En Tarifas Reembolsables se procederá al reembolso si la petición de cancelación se ha realizado con al menos 48 horas (O según tarifa) de antelación a la fecha de inicio de contrato, por motivos de fuerza mayor (catástrofe natural, guerras, atentados, muerte o enfermedad grave sobrevenida del Arrendatario, sus padres, hermanos o hijos) fehacientemente acreditada ya sea vía web, correo electrónico o correo ordinario, se admitirá el reembolso con posterioridad a las 48 horas establecidas. En Tarifas No Reembolsables no se procederá al reembolso de cantidad alguna excepto por motivos de fuerza mayor anteriormente señalados, fehacientemente acreditados ya sea vía web, correo electrónico o correo ordinario.
24. Atención al cliente y reclamaciones: Si desea realizar alguna sugerencia sobre la mejora de nuestros servicios nos ponemos a su disposición en el correo electrónico customerservice@okmobility.com y también todas nuestras instalaciones disponen de hojas oficiales de reclamación que le serán entregadas amablemente cuando las solicite a nuestros empleados.
25. Acuerdo marco: Las presentes condiciones tienen el carácter de contrato marco, siendo de aplicación a cuantos contratos de alquiler celebre el mismo arrendatario con OK MOBILITY.
26. Traducción: El Arrendatario tiene derecho a recibir un ejemplar en lengua oficial de las presentes condiciones generales y así se hará constar en las versiones de la misma redactadas en otros idiomas, informándole en nuestras instalaciones de cuales idiomas disponemos en ese momento. En caso de discrepancias la versión dirimente será la redactada en español.
27. POLÍTICA DE PRIVACIDAD. Tratamiento de datos personales. Según el RGDP 2016/679, se informa de que los datos personales aquí recogidos serán incorporados a ficheros de la titularidad de OK MOBILITY. Los datos personales que se recogen serán tratados para la tramitación del contrato y todo lo relacionado con el mismo. DATOS DE TERCEROS. En el caso de proporcionar datos de carácter personal titularidad de terceros, Usted manifiesta que cuenta con el consentimiento de los afectados para ello, habiéndoles informado previamente del contenido de la presente política de privacidad. COMUNICACIONES COMERCIALES.-__ Acepto expresamente que los datos contenidos en el Contrato puedan ser cedidos para mantenerme informado, bien mediante correo electrónico, bien por cualquier otro medio, de información operativa y comercial y la realización de estudios de opinión acerca de productos y servicios ofrecidos por OK MOBILITY o por las sociedades que integran OKGroup o entidades del mismo sector, con las que ésta colabora, relacionados con los sectores de ocio, seguros ,financiero y automóvil, pudiendo consultar con más detalle nuestra política de privacidad en nuestra web. DERECHOS DEL INTERESADO. Los afectados podrán ejercer sus derechos de acceso, rectificación, limitación, supresión y oposición mediante escrito acompañado de una copia de su DNI y dirigido al domicilio ya indicado o al e-mail: rgpd@okrentacar.es.


Name of the extra Price Min. Price Max. Price
Services After hours 60,00 € Per Service 60,00 € 60,00 €
Extras Silla niño 7,00 € Per day 10,00 € 100,00 €
Cadenas nieve 14,00 € Per day 14,00 € 70,00 €
Botiquin 12,00 € Per Service
Wc portátil 40,00 € Per Service
Chemical tabs 24,00 € Per Service
Camping kit 34,00 € Per Service
Kitchen kit 20,00 € Per Service
Bedding package 44,00 € por persona y contrato
Bikerack 5,00 € Per day 20,00 € 50,00 €
BOMBONAS 10,00 € Per Service
Coverages OK Premium Cover Van 23,00 € Per day 45,00 € 345,00 €
Conductor joven - Grupo 4 75,00 € Per day 75,00 € 2.250,00 €
Segundo conductor 8,00 € Per day 8,00 € 112,00 €
Tercer conductor 1,00 € Per day 3,00 € 30,00 €
Internacional 10,00 € Per day 15,00 € 150,00 €
Charges Cargo devolución tardía 45,00 € Per Service
Cargo por abandono de vehículo 250,00 € Per Service
One Way entre islas 300,00 € Per Service
Cargo por fuera de horas 60,00 € Per Service 60,00 € 60,00 €
Cargo administrativo de daños 60,00 € Per Service
Cargo por eliminar identificación 50,00 € Per Service
Cargo por envío de objeto encontrado 20,00 € Per Service
Cargo de gestión de Parte de Accidente 60,00 € Per Service
Cargo por uso no autorizado del vehículo 60,00 € Per Service
Cargo por gestión de multas 50,00 € Per Service
Cargo por manipulación extintor 50,00 €
Cargo por kilometraje excedido 0,40 € Per extra mileage
One Way internacional prohibido 3.000,00 € Per Service
Llaves perdidas o rotas 350,00 € Per Service
Limpieza especial profunda 50,00 € hora
limpieza 100,00 € Per Service
Servicio grua 1.000,00 € Per Service
One Way prohibido 450,00 € Per Service
Conductor no autorizado 60,00 € Per Service
Devolución tardía 45,00 € Per Service
Devolución entre islas 200,00 € Per Service
Devolución entre islas 60,00 € Per Service
Penalización por no vaciar tanques 165,00 € Per Service
Penalización por fumar 300,00 € Per Service
Kit camping perdido o roto 100,00 € Per Service
kit menaje perdido o roto 100,00 € Per Service
kit ajuar perdido o roto 100,00 € Per Service
Portabicicletas perdido o roto 350,00 € Per Service
Bombonas butano perdidas 50,00 € Per Service
Kit limpieza perdido o roto 25,00 € Per Service
Rotura toldo 300,00 € Per Service
Rotura frigorífico 300,00 € Per Service
Rotura instalaciones agua/butano/eléctrica 1.000,00 € Per Service
Rotura mobiliario 500,00 € Per Service
Wc portátil perdido o roto 150,00 € Per Service
Fuel Gestión de repostaje 25,00 € Per Service

The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”) shall regulate the contractual relationship between KTIRI RENT A CAR PORTUGAL S.A. (hereinafter, “Rental Company”) and the paying customer (hereinafter, “Renter”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”) for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signed between the parties, the latter will prevail. It is the responsibility of the Renter to keep a copy of this agreement at all times in the Vehicle and at sight. 1. Object of the Agreement: It is the rental without driver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document. 2. Rental period, Check-Out, Check-In and extension: The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement. In the event that the aforementioned period is not fulfilled, the Lessor will be authorised to collect the rental amount from conclusion of the contract until the Vehicle is returned, according to the Valid General Rate established in the Price Table attached to the contract, the mileage, damage and a penalty for economic damage cause, and this amount will be added each day, from the date the Check-In had been made on, until return or recovery and preparation of the Vehicle. If the Lessee abandons the Vehicle, in addition to the foregoing, they will be charged a Vehicle recovery fee, plus all of the expenses and costs arising from its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lessee breaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Rental Company reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Renter. The Check-Out and the Check-In shall be performed in the facilities of OK RENT A CAR where the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. OK Rent a Car allows the Vehicle Check-In to be carried out by the Lessee in company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 16, in the same periods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost for One Way between the islands. If the Lessee does not perform the Check-In or abandons the Vehicle, the Lessee will be charged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor's facilities for the period between Check-In, as established in the Contract, until the effective recovery and preparation of the 2.1. Extension of the Agreement: The Renter must give express written notice, attending the OK RENT A CAR Store where the Agreement was signed at any time before the end of the rental period established in the Agreement. The minimum extension period shall be at least 1 day (24 hours) and can be extended according to the specific conditions of the Agreement. In no case can the price at the start of the Agreement serve as its extension. If the Renter wanted to keep the Vehicle for a time greater than that initially agreed, he/she undertakes to previously obtain express authorisation from the Rental Company and immediately pay the amount of the additional deposit for said extension. The price applicable to the extension period of the rental shall be that indicated in the Current General Rate, established in the website or facilities of OK RENT A CAR or other means that the Rental Company considers. The Rental Company reserves the right to refuse the request for extensions for operational reasons. Use of the Vehicle, once the lease period is concluded or it is extended will be understood as unauthorised use for the purposes of point 12 of this contract, and it will be reported as misappropriation. The delivery or return of the Vehicle outside of the Store’s trading hours (7:00 to 22:00) carries a compulsory extra charge. If the return or Check-In is carried out in an Store located in an airport, the Vehicle’s key should be placed in the postbox that will be indicated to you at the Checkout or delivery of the Vehicle. 3. Driver(s): The Lessee and the additional drivers must be at least 19 years of age and must have had their driver's licence for a minimum of one year and are required to present a European national identification document or passport, both valid, legible and in good condition. Point 9.1 sets forth the covers for Young Drivers (from 19 to 25 years of age, both included) and additional drivers (second driver and third driver). 4. Vehicle maintenance: The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorisation from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payment of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee. 5. Vehicle Identification: The Lessee must keep the identifying stickers and registration holders of OK RENT A CAR on the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration, plus payment of the possible administrative penalty imposed as a result thereof. According to certain municipal Ordinances, the document furnished to the Lessee which shows that the Vehicle is leased must also be placed in a visible spot at all times and, if this obligation is not fulfilled, said penalty must be assumed and the management expenses established in point 13 must be paid. 6. Objects found: The Renter must remove all his/her personal effects from the vehicle. The Rental Company assumes no liability whatsoever for any objects found in the Vehicle. Notwithstanding the foregoing, all objects found in the vehicle can be sent to the Renter at his/her express request and by writing to OK RENT A CAR, Rua General Humberto Delgado, n.º 2, 2685-340 Prior Velho, Lisboa. In this case, the Rental Company shall charge a minimum of €20 for sending the objects in addition to the actual shipping costs, which will be fully paid by the Renter. 7. In case of breakdown or accident outside the agreed rental period: Once the contractual relationship has ended between the Renter and the Rental Company (hereinafter, the Parties), the Renter shall be responsible for 100% of the payment of the repairs and costs caused to the Vehicle. 8. Prices and rates: The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of OK RENT A CAR or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in Euros (€). The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof. 9. Coverage: The Rental Company offers you different coverages with various rates, specifying the following: All Groups/Segments have: Basic CDW insurance: it includes basic insurance and civil liability, involving a damages excess, the value of which depends on the category of the vehicle hired. The categories are differentiated in four Groups/ Segments (specifying them in the specific conditions of the Agreement). In the event that the additional optional cover OK PREMIUM COVER is not contracted, we will block an amount which will vary between €900 and €4000, according to the Vehicle Group/Segment, on the Lessee's credit card for pre-authorisation to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same condition in which it was collected, the amount blocked will be returned. In case of producing new damage, an administration fee of damages will be charged, regardless of the amount established in the "Table of Prices of Damage, Theft and / or Losses and Related Services".9.1. Coverage. Wheel and windscreen (CGT): By taking out this category, the Renter can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, which are the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. The cost for this service is detailed in the attached Annex. PREMIUM (CAR) Roadside assistance: This cover covers 24 hour telephone service, calling the following number: 707013149, the change or replacement of the Vehicle object of the incident, roadside tow truck assistance, arriving at the location of the incident in the shortest time possible (*this cover will not be applied if the aforementioned incident was due to negligence on the part of the Lessee or accident or stoppage of the Vehicle due to crimes or violations committed by the Lessee, specified in points 11 and 12). (Only in national territory. To receive assistance at the national border crossing, it will be necessary to contract the cross-border crossing (INT) specified in point 16. If this coverage is not contracted, it will be considered a breach of the contract and the Rental Company may charge the Lesser of the damage caused. The cost for this service is detailed in the attached Annex. OK PREMIUM Cover: this coverage category includes Wheel and windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between the different Groups/Segments established in the Annex. Second driver: An optional extra so that a second person can drive the vehicle. The cost for this service is detailed in the attached Annex. Third driver: An optional extra so that a third person can drive the vehicle. The cost for this service is detailed in the attached Annex. 9.2 General exclusions of the coverage and their corresponding surcharges: All of the covers detailed do not include the following services related to damage to the Vehicle, in relation to: Structural elements; undercarriage; interior and exterior equipment. This list is merely for information purposes, due to its length we must refer to the “Table of Prices of Damages and/or Losses and Related Services”, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This table is available to the general public in the facilities, websites of OK RENT A CAR or other means that the Rental Company considers. The Renter expressly states that he/she is aware of its content prior to this Agreement. All prices shall be indicated in euros (€) and shall be used to charge the possible damages, losses and related services in the invoice issued in the name of the Renter. None of the coverage categories shall cover the damages caused in the insured Vehicle as a result of: wars, natural catastrophes and natural phenomena (hailstones, snowstorms or other), terrorism, disturbances or uprisings; acts of the State Security Bodies and Forces, negligence by the Renter, abandonment, accident or immobilisation of the vehicle due to offences or infringements performed therewith and any other activity established in points 11 and 12. These damages and related services shall be at the expense of the Renter. The coverage shall in no case cover personal effects left, stored, or transported in the vehicle. SECURITY DEPOSIT/BAIL: Regardless of insurance coverage chosen, an amount will be blocked on your credit card to ensure compliance with your contractual obligations towards OK RENT A CAR, as well as a guarantee for any possible responsibility aroused during the rental period, the tenant shall be liable for. Such a deposit will be created by means of a blockage on your credit card. Once the rental period expired without incidence, the amount blocked or preauthorized will be released within a maximum period of 30 days. The amount of the deposit or bail will be determined according to the type/category of the vehicle rented from OK RENT A CAR, according to the chart per GROUP 1/ GROUP 2/ GROUP 3/ GROUP 4. 10. In the case of accident, criminal act or act of vandalism (see point 11) committed against the Vehicle, the Renter is obliged to: a. Immediately report what has happened to the police. b. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and, where possible, insurance policy number. c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. d. Do not prejudge or acknowledge any responsibility for the accident. e. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. f. Immediately inform OK RENT A CAR of the accident by calling the emergency telephone number: 707013149. In case of accident or crime, the Rental Company shall not be obliged to offer the Renter another rental vehicle. The Rental Company shall receive €60 for handling the processing of the accident report(s). The Rental Company can offer you a new vehicle under the current conditions valid at the indicated time, with the aim of replacing the vehicle object of the accident, criminal act, or act of vandalism. In this situation, it shall be considered that the Agreement has concluded between the two parties, Rental Company and Renter, and the Renter must pay all the costs arising from the Agreement to the Rental Company. 11. The following are examples of criminal acts or acts of vandalism against the vehicle: Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tyres, or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever. 12. Unauthorised use of the Vehicle: The Renter shall be responsible for using the Vehicle with due care, in accordance with its characteristics, respecting valid traffic regulations for motor vehicles in force and, at all times, avoiding all situations that may cause damage to the Vehicle or to third parties. Any case that breaches the stipulations of this paragraph shall also be understood as Unauthorised use. It is the obligation of the Renter not to allow the driving of the vehicle to any person other than those authorized in accordance with this Contract, and they must pay a charge for unauthorized use of the vehicle for this reason and the Renter is directly responsible for any damage or injury caused to the vehicle or to third parties in such case. The Renter shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the Renter shall be obliged to pay all costs arising due to said damages. This sum specified shall be paid by charging it to the Renter’s credit card, charged to the deposit amount or in cash, with the Renter stating his express consent for all intents and purposes. The Renter’s signature on the Rental agreement shall be considered acceptance of the general and specific conditions stated in this agreement. Unauthorised use includes, but is not restricted to, the following cases given by way of example: • Participation in competitions. •Illegal races • Driving without a driving license or without the authorisation of the Rental Company. • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, such as beaches, racing tracks, etc. • Driving on routes which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that the Renter declares to be aware of when signing this agreement. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the Renter (e.g., using the vehicle as illegal “taxi”). • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts. • Transport of luggage on top of the vehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol, medicine, or drugs. • Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the agreement either as Renter(s) or additional driver(s). •Driving of the vehicle outside the allowed territory, established in point 16 of these conditions. • Use of the vehicle once the rental period has ended. • Not carrying a baby and/or booster seat if you are travelling with children under the age of 12 or any person with a height lower than 135 cm • IT IS FORBIDDEN TO SMOKE INSIDE THE VEHICLE. 13. Traffic infringements: The Renter shall be liable for payment of the fines of the law during the rental period. The Renter must inform the Rental Company of any fines against the Vehicle or the driver during the rental period. The Rental Company shall always charge a fee to the renter for the notification and handling of fine notifications. Payment of the fines is not included in any of the coverages that can be taken out. Should the authorities detain the Vehicle due to any act or omission by the Renter, for any cause whatsoever, he/she shall be liable and compensate the Rental Company for all expenses and loss of profit incurred for said reason. 14. Joint and several liability. All renters and/or authorised drivers shall be jointly and severally responsible for all the Renter’s obligations arising from this agreement and the laws applicable thereto 15. Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. a) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged handling costs of €29 plus the remaining litres until the tank is 100% full. 16. Authorised territory: The vehicle may only be driven in the national territory and the European Union, except for Bulgaria, Romania, Albania and the United Kingdom. In the event of cross-border crossing, the Lesser must contract (INT) Cross-border crossing supplement in order that passengers and vehicle are covered (as long as normal use is made and not contrary to traffic and circulation rules). The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation has been sought, in writing, from the Lessor. Some of our vehicles are fitted with geolocators and if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract and the Lessor may charge the Lessee for estimated damages and excess mileage, and this contract shall be terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken. The cost for this service is detailed in the attached Annex. 17. Mileage: The mileage is unlimited for rents with pick up and drop off in Portugal. All other authorised territories: 300 km per day within the lease period, up to a maximum 3,000 km. Only if this is exceeded or the Vehicle is used once the Contract has been concluded, an additional charge for exceeded mileage will be charged.18. Toll Service: 18.1 The Renter can acquire the Toll Service (Via Verde) in OK RENT A CAR, which guarantees the timely payment of the toll rates corresponding to the use of Portuguese road infrastructures (highways and bridges), including those that only have an electronic payment system. The Toll Service (Via Verde) has a cost that is defined in the Table of extras attached to the contract. 18.2 In case of not adhering to the aforementioned ViaVerde service, the Renter will be responsible for the consequences resulting from its non-compliance, particularly for the commission of infractions punishable by a fine in the terms of the law. 18.3 If you do not adhere to the Via Verde service and if you do not do so voluntarily until the moment of delivery of the vehicle, the client is obliged to make the payment of the corresponding tolls during the term of the Contract to OK RENT A CAR, with an additional cost for administrative costs defined in the Table of extras attached to the contract.18.4 By adhering to the Toll Service (Via Verde), the client authorizes OK RENT A CAR to proceed with the payment to the Toll Collection Entities of the toll rates corresponding to the use of the vehicle during the term of the Rental Contract and the charge your credit card. The aforementioned charges can be made up to 30 days after the end of the Contract, in the cases in which the toll rates are available to OK RENT A CAR within said period. 18.5 If the client who has joined the Toll Service subsequently rejects or prevents, by any means, OK RENT A CAR from receiving payment of the toll rates or other associated costs, it is authorized from now on, under the terms of the law, to identify the driver of the vehicle before the competent entities for the purposes of the respective collection and infringement process, for which the Renter will be responsible for the amounts incurred by OK RENT A CAR or other entities 19. Additional services and extras: Speedy Check In: this is the fast delivery service of the Vehicle and each service has a separate cost. The cost for this service is detailed in the attached Annex. 19.1. Extras: The Lessor offers child and baby seats under the cost established in the Annex. GPS: The lessor offers GPS under the cost established in the Annex. 20. Payment: All services must be paid for in advance by credit card (VISA or MASTERCARD), debit card or in cash on our premises. If the Lessee wishes to pay in cash, for security, they must pre-authorise a security deposit of 100% with respect to the deductibles and conditions established in point 9 and 9.2. Payment of reservations on our website may only be made using credit or debit card above-mentioned. The method of obtaining said security deposit and the deductible will only be through the credit card provided by the Lessee to the Lessor or the additional driver appearing on, and who has signed, the Contract. Return of the deductible and Security Deposit or Pre-authorisation may take between 14 and 31 days depending on the bank used and the operating conditions of the Lessee's bank. OK RENT A CAR only accepts VISA and MASTERCARD credit cards and does not apply any surcharge. 21. Currency: The rates established by the Rental Company are valued in Euros (€) and can be converted in any other currency using the following converter: https://www.google.com/finance /converter, not being liable for any conversion error. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. 22. Taxes: All prices detailed in the rates include the corresponding VAT. The Rental Company is exempt from the payment of any other taxes that any state, regional or local authority may establish in the course of this Agreement. 23. Jurisdiction and Applicable law: This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the Transport Arbitration Boards, Courts and Tribunals of Mallorca for any incidents and matters which arise from this contract, except for those regarding consumer goods which will be governed by the jurisdiction established in their own regulations. 23.1. In accordance with the regulation on online dispute resolution for consumer matters (EU Regulation No. 524/2013), reference should always be made to the EU platform for online dispute resolution. It also applies, if there is no will to participate in said procedure 24. Cancellation policy: All cancellations must be made in writing to the following e-mail address: bookings@okmobility.com, indicating the booking number in the subject. In Refundable Rates, a refund will be made at least with 48 hours (Depending on the rate) prior to the start day of the booking, except for reasons of force majeure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the Lessee, his/her parents, siblings or children), reliably accredited via web, email or ordinary mail. In Non-Refundable Rates, no refund will be made except for reason of force majeure. 25. Customer service and claims: If you want to make any suggestions about improvement of our services, you can use the email: customerservice@okmobility.com and additionally, all our facilities have official complaint sheets which will be given to you when requested to our employees. 26. Framework agreement: The present conditions have the consideration of framework agreement, being applicable to all rental agreements signed between the Renter and OK RENT A CAR. 27. TRANSLATION: The Renter has the right to receive a copy in official language of the present General Conditions and this shall be stated in its versions written in other languages, informing you in our facilities of all the languages we have available at that time. In the event of any discrepancies, the prevailing version shall be the Spanish version. 28. PRIVACY POLICY. III. PROCESSING OF PERSONAL DETAILS. INFORMATION ON DATA FILING SYSTEMS AND PROCESSING. In accordance with 2016/679 (GDPR), you are informed that the personal data here gathered will be included in filing systems of which the controller is KTIRI RENT A CAR PORTUGAL S.A The personal details collected in relation to a query or request shall be handled to process it, and, where applicable, contact you in relation to this. THIRD-PARTY DETAILS. - If personal details owned by third parties are provided, you state that you have the consent of the affected parties for this and have previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONS. I expressly agree that the data contained in the Contract may be transferred to keep me informed either by email or by any other means as to operational and commercial information and the execution of opinion studies as to products and services offered by KTIRI RENT A CAR PORTUGAL S.A. or by the companies that comprise the OKGroup, or entities in the same sector with which it collaborates, in connection with the leisure, insurance, financial and automotive sectors. Further details as to our privacy policy may be consulted on our website. RIGHTS OF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, restriction, erasure and objection by writing, enclosing a copy of their identity document, to the aforementioned postal address or the email address: rgpd@okrentacar.es. The Renter’s signature on the Agreement shall be considered as acceptance of the General and Specific Conditions specified in the agreement.


Name of the extra Price Min. Price Max. Price
Services Speedy Check in 18,00 € Per Service 18,00 € 18,00 €
Via Verde Service 1,85 € Per day 1,85 € 18,45 €
Extras Child seat 7,00 € Per day 10,00 € 100,00 €
GPS 7,00 € Per day 10,00 € 100,00 €
Coverages OK Premium Cover - Group 1 20,00 € Per day 40,00 € 300,00 €
OK Premium Cover - Group 1 Premium 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 Premium 28,00 € Per day 55,00 € 420,00 €
OK Premium Cover - Group 3 32,00 € Per day 65,00 € 480,00 €
OK Premium Cover - Group 3 Premium 40,00 € Per day 80,00 € 600,00 €
OK Premium Cover - Group 4 Premium 50,00 € Per day 100,00 € 750,00 €
Road Assistance 9,00 € Per Service Alquileres 1 a 7 días
Road Assistance 15,00 € Per Service Alquileres 8 a 30 días
Road Assistance Group 4 50,00 € Per Service Alquileres 1 a 7 días
Road Assistance Group 4 100,00 € Per Service Alquileres 8 a 30 días
Wheel and windscreen (CGT) 10,00 € Per day 15,00 € 150,00 €
Young driver 10,00 € Per day 24,00 € 300,00 €
Young driver - Group 4 75,00 € Per day 75,00 € 2250,00 €
Second driver 7,00 € Per day 18,00 € 70,00 €
Third driver 1,00 € Per day 3,00 € 30,00 €
International (INT) 10,00 € Per day 15,00 € 150,00 €
Charges Late return fee 45,00 € Per Service
Charge for abandoning the vehicle 250,00 € Per Service
One Way between islands 300,00 € Per Service
Charge for After Hours 50,00 € Per Service 50,00 € 100,00 €
Administrative charge for damages 60,00 € Per Service
Charge for deleting identification 50,00 € Per Service
Charge for shipment of found object 20,00 € Per Service
Accident Report Management Fee 60,00 € Per Service
Charge for unauthorized use of the vehicle 60,00 € Per Service
Fines management fee 50,00 € Per Service
Charge for exceeded mileage 0,40 € Per extra mileage
Administrative charge for Via Verde 40,00 € Per Service
Fuel Refueling Management 19,00 € Per Service

Franchise and deposit amounts per group:

Group 1: Excess of 1100 € (MSMS, MSAS, MMMS, MMAS, MLMS, MLAS, ESMS, ESAS) and Premium Segment (MSMP, MSAP, MMMP, MMAP, MLMP, MLAP, ESMP, ESAP); Excess of 1100 € (EMMS, EMAS, ELMS, ELAS) and Premium Segment (EMMP, EMAP, ELMP, ELAP).
Security Deposit: 250 €

Group 2: Excess of 1400 € (CSMS, CSAS, CMMS, CMAS, CLMS, CLAS, WSMS, WSAS, WMMS, WMAS, WLMS, WLAS, PLMS, PSAS, PMMS, PMAS, PLMS, PLAS, SSMS, SSAS, SMMS, SMAS, SMAK, TSMS, TSAS, KMMS, KLMS, KSMS, KSAS, KMAS, KLAS) and Premium Segment (CSMP, CSAP, CMMP, CMAP, CLMP, CLAP, WSMP, WSAP, WMMP, WMAP, WLMP, WLAP, PSMP, PSAP, PMMP, PMAP, PLMP, PLAP, SSMP, SSAP, KSMP, KSAP, KMMP, KMAP, KLMP, KLAP); Excess of 1400 € (SLMS, SLAS, FSMS, FSAS, FMMS, FMAS, FLMS, FLAS) and Premium Segment (TSMP, TSAP, FSMP, FSAP, FMMP, FLMP).
Security Deposit: 250 €

Group 3: Excess of 2000 € (TMMS, TMAS, TLMS, TLAS, VSMS, VSAS, VMMS, VMAS, VLMS, VLAS) and Premium Segment (SSAX, SMAX, SMMP, SMAP, TMMP, TMAP, VSMP, VSAP, VMMP, VMAP, VLMP, VLAP); Excess of 2000 € (TLMP, ZLMS, ZMMS, ZSMS) and Premium Segment (SLMP, SLAP); Excess of 3000 € (LSMS, LSAS, LMMS, LMAS, LLMS, LLAS) and Premium Segment (FLMP, FMAP, FLAP, LSMP, LSAP, LMMP, LMAP, LLMP).
Security Deposit: 250 €

Group 4: Excess of 4000 € (SLAL, SLAX, SLHX, PLEX, XLAX, TLAX). In this segment hiring the coverage OPC, the excess will be reduced 25 % up to 1000 €.
Security Deposit: 4000 €

The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”) shall regulate the contractual relationship between OTHMAN KTIRI CARS ITALIA S.R.L.. (hereinafter, “Rental Company”) and the paying customer (hereinafter, “Renter”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”) for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signed between the parties, the latter will prevail. It is the responsibility of the Renter to keep a copy of this agreement at all times in the Vehicle and at sight. 1. Object of the Agreement: It is the rental without driver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document. 2. Rental period, Check-Out, Check-In and extension: The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement.In the event that the aforementioned period is not fulfilled, the Lessor will be authorised to collect the rental amount from conclusion of the contract until the Vehicle is returned, according to the Valid General Rate established in the Price Table attached to the contract, the mileage, damage and a penalty for economic damage cause, and this amount will be added each day, from the date the Check-In had been made on, until return or recovery and preparation of the Vehicle. If the Lessee abandons the Vehicle, in addition to the foregoing, they will be charged a Vehicle recovery fee, plus all of the expenses and costs arising from its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lessee breaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Rental Company reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Renter. The Check-Out and the Check-In shall be performed in the facilities of OK RENT A CAR where the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. OK Rent a Car allows the Vehicle Check-In to be carried out by the Lessee in company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 16, in the same periods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost for One Way between the islands. If the Lessee does not perform the Check-In or abandons the Vehicle, the Lessee will be charged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor's facilities for the period between Check-In, as established in the Contract, until the effective recovery and preparation of the 2.1. Extension of the Agreement: The Renter must give express written notice, attending the OK RENT A CAR Store where the Agreement was signed at any time before the end of the rental period established in the Agreement. The minimum extension period shall be at least 1 day (24 hours) and can be extended according to the specific conditions of the Agreement. In no case can the price at the start of the Agreement serve as its extension. If the Renter wanted to keep the Vehicle for a time greater than that initially agreed, he/she undertakes to previously obtain express authorisation from the Rental Company and immediately pay the amount of the additional deposit for said extension. The price applicable to the extension period of the rental shall be that indicated in the Current General Rate, established in the website or facilities of OK RENT A CAR or other means that the Rental Company considers. The Rental Company reserves the right to refuse the request for extensions for operational reasons. Use of the Vehicle, once the lease period is concluded or it is extended will be understood as unauthorised use for the purposes of point 12 of this contract, and it will be reported as misappropriation. The delivery or return of the Vehicle outside of the Store’s trading hours (7:00 to 22:00) carries a compulsory extra charge. If the return or Check-In is carried out in an Store located in an airport, the Vehicle’s key should be placed in the postbox that will be indicated to you at the Checkout or delivery of the Vehicle. 3. Driver(s): The Lessee and the additional drivers must be at least 19 years of age and must have had their driver's licence for a minimum of one year and are required to present a European national identification document or passport, both valid, legible and in good condition. Point 9.1 sets forth the covers for Young Drivers (from 19 to 25 years of age, both included) and additional drivers (second driver and third driver).4. Vehicle maintenance: The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorisation from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payment of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee. 5. Vehicle Identification: The Lessee must keep the identifying stickers and registration holders of OK RENT A CAR on the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration, plus payment of the possible administrative penalty imposed as a result thereof. According to certain municipal Ordinances, the document furnished to the Lessee which shows that the Vehicle is leased must also be placed in a visible spot at all times and, if this obligation is not fulfilled, said penalty must be assumed and the management expenses established in point 13 must be paid. 6. Objects found: The Renter must remove all his/her personal effects from the vehicle. The Rental Company assumes no liability whatsoever for any objects found in the Vehicle. Notwithstanding the foregoing, all objects found in the vehicle can be sent to the Renter at his/her express request and by writing to OK RENT A CAR, via Bandini SNC, 00043 Ciampino (RM) - Italia. In this case, the Rental Company shall charge a minimum of €20 for sending the objects in addition to the actual shipping costs, which will be fully paid by the Renter. 7. In case of breakdown or accident outside the agreed rental period: Once the contractual relationship has ended between the Renter and the Rental Company (hereinafter, the Parties), the Renter shall be responsible for 100% of the payment of the repairs and costs caused to the Vehicle. 8. Prices and rates: The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of OK RENT A CAR or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in Euros (€). The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof. 9. Coverage: The Rental Company offers you different coverages with various rates, specifying the following: All Groups/Segments have: Basic CDW insurance: it includes basic insurance and civil liability, involving a damages excess, the value of which depends on the category of the vehicle hired. The categories are differentiated in four Groups/ Segments (specifying them in the specific conditions of the Agreement). In the event that the additional optional cover OK PREMIUM COVER is not contracted, we will block an amount which will vary between €900 and €4000, according to the Vehicle Group/Segment, on the Lessee's credit card for pre-authorisation to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same condition in which it was collected, the amount blocked will be returned. In case of producing new damage, an administration fee of damages will be charged, regardless of the amount established in the "Table of Prices of Damage, Theft and / or Losses and Related Services".9.1. Coverage. Wheel and windscreen (CGT): By taking out this category, the Renter can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, which are the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. The cost for this service is detailed in the attached Annex. PREMIUM (CAR) Roadside assistance: This cover covers 24 hour telephone service, calling the following number: 39.06.36.15.86.04, the change or replacement of the Vehicle object of the incident, roadside tow truck assistance, arriving at the location of the incident in the shortest time possible (*this cover will not be applied if the aforementioned incident was due to negligence on the part of the Lessee or accident or stoppage of the Vehicle due to crimes or violations committed by the Lessee, specified in points 11 and 12). (Only in national territory. To receive assistance at the national border crossing, it will be necessary to contract the cross-border crossing (INT) specified in point 16. If this coverage is not contracted, it will be considered a breach of the contract and the Rental Company may charge the Lesser of the damage caused. The cost for this service is detailed in the attached Annex. OK PREMIUM Cover: this coverage category includes Wheel and windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between the different Groups/Segments established in the Annex. Young Driver, from 19 to 25 years of age. The cost for this service is detailed in the attached Annex. Second driver: An optional extra so that a second person can drive the vehicle. The cost for this service is detailed in the attached Annex. Third driver: An optional extra so that a third person can drive the vehicle. The cost for this service is detailed in the attached Annex.9.2 General exclusions of the coverage and their corresponding surcharges: All of the covers detailed do not include the following services related to damage to the Vehicle, in relation to: Structural elements; undercarriage; interior and exterior equipment. This list is merely for information purposes, due to its length we must refer to the “Table of Prices of Damages and/or Losses and Related Services”, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This table is available to the general public in the facilities, websites of OK RENT A CAR or other means that the Rental Company considers. The Renter expressly states that he/she is aware of its content prior to this Agreement. All prices shall be indicated in euros (€) and shall be used to charge the possible damages, losses and related services in the invoice issued in the name of the Renter. None of the coverage categories shall cover the damages caused in the insured Vehicle as a result of: wars, natural catastrophes and natural phenomena (hailstones, snowstorms or other), terrorism, disturbances or uprisings; acts of the State Security Bodies and Forces, negligence by the Renter, abandonment, accident or immobilisation of the vehicle due to offences or infringements performed therewith and any other activity established in points 11 and 12. These damages and related services shall be at the expense of the Renter. The coverage shall in no case cover personal effects left, stored, or transported in the vehicle. SECURITY DEPOSIT/BAIL: Regardless of insurance coverage chosen, an amount will be blocked on your credit card to ensure compliance with your contractual obligations towards OK RENT A CAR, as well as a guarantee for any possible responsibility aroused during the rental period, the tenant shall be liable for. Such a deposit will be created by means of a blockage on your credit card. Once the rental period expired without incidence, the amount blocked or preauthorized will be released within a maximum period of 30 days. The amount of the deposit or bail will be determined according to the type/category of the vehicle rented from OK RENT A CAR, according to the chart per GROUP 1/ GROUP 2/ GROUP 3/ GROUP 4. 10. In the case of accident,criminal act or act of vandalism (see point 11) committed against the Vehicle, the Renter is obliged to: a. Immediately report what has happened to the police. b. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and, where possible, insurance policy number. c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. d. Do not prejudge or acknowledge any responsibility for the accident. e. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. f. Immediately inform OK RENT A CAR of the accident by calling the emergency telephone number: 39.06.36.15.86.04. In case of accident or crime, the Rental Company shall not be obliged to offer the Renter another rental vehicle. The Rental Company shall receive €60 for handling the processing of the accident report(s). The Rental Company can offer you a new vehicle under the current conditions valid at the indicated time, with the aim of replacing the vehicle object of the accident, criminal act, or act of vandalism. In this situation, it shall be considered that the Agreement has concluded between the two parties, Rental Company and Renter, and the Renter must pay all the costs arising from the Agreement to the Rental Company. 11. The following are examples of criminal acts or acts of vandalism against the vehicle: Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tyres, or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.12. Unauthorised use of the Vehicle: The Renter shall be responsible for using the Vehicle with due care, in accordance with its characteristics, respecting valid traffic regulations for motor vehicles in force and, at all times, avoiding all situations that may cause damage to the Vehicle or to third parties. Any case that breaches the stipulations of this paragraph shall also be understood as Unauthorised use.It is the obligation of the Renter not to allow the driving of the vehicle to any person other than those authorized in accordance with this Contract, and they must pay a charge for unauthorized use of the vehicle for this reason and the Renter is directly responsible for any damage or injury caused to the vehicle or to third parties in such case. The Renter shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the Renter shall be obliged to pay all costs arising due to said damages. This sum specified shall be paid by charging it to the Renter’s credit card, charged to the deposit amount or in cash, with the Renter stating his express consent for all intents and purposes. The Renter’s signature on the Rental agreement shall be considered acceptance of the general and specific conditions stated in this agreement. Unauthorised use includes, but is not restricted to, the following cases given by way of example: • Participation in competitions. •Illegal races • Driving without a driving license or without the authorisation of the Rental Company. • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, such as beaches, racing tracks, etc. • Driving on routes which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that the Renter declares to be aware of when signing this agreement. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the Renter (e.g., using the vehicle as illegal “taxi”). • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts. • Transport of luggage on top of the vehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol, medicine, or drugs. • Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the agreement either as Renter(s) or additional driver(s). •Driving of the vehicle outside the allowed territory, established in point 16 of these conditions. • Use of the vehicle once the rental period has ended. • Not carrying a baby and/or booster seat if you are travelling with children under the age of 12 or any person with a height lower than 135 cm • IT IS FORBIDDEN TO SMOKE INSIDE THE VEHICLE. 13. Traffic infringements: The Renter shall be liable for payment of the fines of the law during the rental period. The Renter must inform the Rental Company of any fines against the Vehicle or the driver during the rental period. The Rental Company shall always charge a fee to the renter for the notification and handling of fine notifications. Payment of the fines is not included in any of the coverages that can be taken out. Should the authorities detain the Vehicle due to any act or omission by the Renter, for any cause whatsoever, he/she shall be liable and compensate the Rental Company for all expenses and loss of profit incurred for said reason. 14. Joint and several liability. All renters and/or authorised drivers shall be jointly and severally responsible for all the Renter’s obligations arising from this agreement and the laws applicable thereto 15. Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. a) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged handling costs of €29 plus the remaining litres until the tank is 100% full. 16. Authorised territory: The vehicle may only be driven in the national territory and the European Union, except for Bulgaria, Romania, Albania and the United Kingdom. In the event of cross-border crossing, the Lesser must contract (INT) Cross-border crossing supplement in order that passengers and vehicle are covered (as long as normal use is made and not contrary to traffic and circulation rules). The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation has been sought, in writing, from the Lessor. Some of our vehicles are fitted with geolocators and if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract and the Lessor may charge the Lessee for estimated damages and excess mileage, and this contract shall be terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken. The cost for this service is detailed in the attached Annex. 17. Mileage: 300 km per day within the lease period, up to a maximum 3,000 km. Only if this is exceeded or the Vehicle is used once the Contract has been concluded, an additional charge for exceeded mileage will be charged. 18. Additional services and extras: Speedy Check In: this is the fast delivery service of the Vehicle and each service has a separate cost. The cost for this service is detailed in the attached Annex. 18.1. Extras: The Lessor offers child and baby seats under the cost established in the Annex. GPS: The lessor offers GPS under the cost established in the Annex. 19. Payment: All services must be paid for in advance by credit card (VISA or MASTERCARD), debit card or in cash on our premises. If the Lessee wishes to pay in cash, for security, they must pre-authorise a security deposit of 100% with respect to the deductibles and conditions established in point 9 and 9.2. Payment of reservations on our website may only be made using credit or debit card above-mentioned. The method of obtaining said security deposit and the deductible will only be through the credit card provided by the Lessee to the Lessor or the additional driver appearing on, and who has signed, the Contract. Return of the deductible and Security Deposit or Pre-authorisation may take between 14 and 31 days depending on the bank used and the operating conditions of the Lessee's bank. OK RENT A CAR only accepts VISA and MASTERCARD credit cards and does not apply any surcharge. 20. Currency: The rates established by the Rental Company are valued in Euros (€) and can be converted in any other currency using the following converter: https://www.google.com/finance /converter, not being liable for any conversion error. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. 21. Taxes: All prices detailed in the rates include the corresponding VAT. The Rental Company is exempt from the payment of any other taxes that any state, regional or local authority may establish in the course of this Agreement. 22. Jurisdiction and Applicable law: This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the Transport Arbitration Boards, Courts and Tribunals of Mallorca for any incidents and matters which arise from this contract, except for those regarding consumer goods which will be governed by the jurisdiction established in their own regulations. 22.1. In accordance with the regulation on online dispute resolution for consumer matters (EU Regulation No. 524/2013), reference should always be made to the EU platform for online dispute resolution. It also applies, if there is no will to participate in said procedure 23. Cancellation policy: All cancellations must be made in writing to the following e-mail address: bookings@okmobility.com, indicating the booking number in the subject. In Refundable Rates, a refund will be made at least with 48 hours (Depending on the rate) prior to the start day of the booking, except for reasons of force majeure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the Lessee, his/her parents, siblings or children), reliably accredited via web, email or ordinary mail. In Non-Refundable Rates, no refund will be made except for reason of force majeure. 24. Customer service and claims: If you want to make any suggestions about improvement of our services, you can use the email: customerservice@okmobility.com and additionally, all our facilities have official complaint sheets which will be given to you when requested to our employees. 25. Framework agreement: The present conditions have the consideration of framework agreement, being applicable to all rental agreements signed between the Renter and OK RENT A CAR. 26. TRANSLATION:The Renter has the right to receive a copy in official language of the present General Conditions and this shall be stated in its versions written in other languages, informing you in our facilities of all the languages we have available at that time. In the event of any discrepancies, the prevailing version shall be the Spanish version. 27. PRIVACY POLICY. III. PROCESSING OF PERSONAL DETAILS. INFORMATION ON DATA FILING SYSTEMS AND PROCESSING. In accordance with 2016/679 (GDPR), you are informed that the personal data here gathered will be included in filing systems of which the controller OTHMAN KTIRI CARS ITALIA S.R.L The personal details collected in relation to a query or request shall be handled to process it, and, where applicable, contact you in relation to this. THIRD-PARTY DETAILS. - If personal details owned by third parties are provided, you state that you have the consent of the affected parties for this and have previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONS. I expressly agree that the data contained in the Contract may be transferred to keep me informed either by email or by any other means as to operational and commercial information and the execution of opinion studies as to products and services offered by OTHMAN KTIRI CARS ITALIA S.R.L or by the companies that comprise the OKGroup, or entities in the same sector with which it collaborates, in connection with the leisure, insurance, financial and automotive sectors. Further details as to our privacy policy may be consulted on our website. RIGHTS OF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, restriction, erasure and objection by writing, enclosing a copy of their identity document, to the aforementioned postal address or the email address: rgpd@okrentacar.es.The Renter’s signature on the Agreement shall be considered as acceptance of the General and Specific Conditions specified in the agreement.


Name of the extra Price Min. Price Max. Price
Services Speedy Check in 18,00 € Per Service 18,00 € 18,00 €
Extras Child seat 7,00 € Per day 10,00 € 100,00 €
GPS 7,00 € Per day 10,00 € 100,00 €
Coverages OK Premium Cover - Group 1 20,00 € Per day 40,00 € 300,00 €
OK Premium Cover - Group 1 Premium 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 Premium 28,00 € Per day 55,00 € 420,00 €
OK Premium Cover - Group 3 32,00 € Per day 65,00 € 480,00 €
OK Premium Cover - Group 3 Premium 40,00 € Per day 80,00 € 600,00 €
OK Premium Cover - Group 4 Premium 50,00 € Per day 100,00 € 750,00 €
Road Assistance 9,00 € Per Service Alquileres 1 a 7 días
Road Assistance 15,00 € Per Service Alquileres 8 a 30 días
Road Assistance Group 4 50,00 € Per Service Alquileres 1 a 7 días
Road Assistance Group 4 100,00 € Per Service Alquileres 8 a 30 días
Wheel and windscreen (CGT) 10,00 € Per day 15,00 € 150,00 €
Young driver 10,00 € Per day 24,00 € 300,00 €
Young driver - Group 4 75,00 € Per day 75,00 € 2250,00 €
Second driver 7,00 € Per day 18,00 € 70,00 €
Third driver 1,00 € Per day 3,00 € 30,00 €
International (INT) 10,00 € Per day 15,00 € 150,00 €
Charges Late return fee 45,00 € Per Service
Charge for abandoning the vehicle 250,00 € Per Service
One Way between islands 300,00 € Per Service
Charge for After Hours 50,00 € Per Service 50,00 € 100,00 €
Administrative charge for damages 60,00 € Per Service
Charge for deleting identification 50,00 € Per Service
Charge for shipment of found object 20,00 € Per Service
Accident Report Management Fee 60,00 € Per Service
Charge for unauthorized use of the vehicle 60,00 € Per Service
Fines management fee 50,00 € Per Service
Charge for exceeded mileage 0,40 € Per extra mileage
Fuel Refueling Management 29,00 € Per Service

Franchise and deposit amounts per group:

Group 1: Excess of 1100 € (MSMS, MSAS, MMMS, MMAS, MLMS, MLAS, ESMS, ESAS) and Premium Segment (MSMP, MSAP, MMMP, MMAP, MLMP, MLAP, ESMP, ESAP); Excess of 1100 € (EMMS, EMAS, ELMS, ELAS) and Premium Segment (EMMP, EMAP, ELMP, ELAP).
Security Deposit: 100 €

Group 2: Excess of 1400 € (CSMS, CSAS, CMMS, CMAS, CLMS, CLAS, WSMS, WSAS, WMMS, WMAS, WLMS, WLAS, PLMS, PSAS, PMMS, PMAS, PLMS, PLAS, SSMS, SSAS, SMMS, SMAS, SMAK, TSMS, TSAS, KMMS, KLMS, KSMS, KSAS, KMAS, KLAS) and Premium Segment (CSMP, CSAP, CMMP, CMAP, CLMP, CLAP, WSMP, WSAP, WMMP, WMAP, WLMP, WLAP, PSMP, PSAP, PMMP, PMAP, PLMP, PLAP, SSMP, SSAP, KSMP, KSAP, KMMP, KMAP, KLMP, KLAP); Excess of 1400 € (SLMS, SLAS, FSMS, FSAS, FMMS, FMAS, FLMS, FLAS) and Premium Segment (TSMP, TSAP, FSMP, FSAP, FMMP, FLMP).
Security Deposit: 150 €

Group 3: Excess of 2000 € (TMMS, TMAS, TLMS, TLAS, VSMS, VSAS, VMMS, VMAS, VLMS, VLAS) and Premium Segment (SSAX, SMAX, SMMP, SMAP, TMMP, TMAP, VSMP, VSAP, VMMP, VMAP, VLMP, VLAP); Excess of 2000 € (TLMP, ZLMS, ZMMS, ZSMS) and Premium Segment (SLMP, SLAP); Excess of 3000 € (LSMS, LSAS, LMMS, LMAS, LLMS, LLAS) and Premium Segment (FLMP, FMAP, FLAP, LSMP, LSAP, LMMP, LMAP, LLMP).
Security Deposit: 200 €

Group 4: Excess of 4000 € (SLAL, SLAX, SLHX, PLEX, XLAX, TLAX). In this segment hiring the coverage OPC, the excess will be reduced 25 % up to 1000 €.
Security Deposit: 4000 €

ALLGEMEINE GESCHÄFTSBEDINGUNGEN FÜR DIE VERMIETUNG VON FAHRZEUGEN
1. Allgemeines, Vertragsinhalt
1.1. Die vorliegenden ALLGEMEINEN GESCHÄFTSBEDINGUNGEN FÜR DIE VERMIETUNG VON FAHRZEUGEN (nachfolgend: „Allgemeine Vermietungsbedingungen“) regeln die Vertragsbeziehung zwischen der Othman Ktiri Cars Deutschland GmbH, c/o Dr. Kleeberg & Partner GmbH, Augustenstraße 10, 80333 München, (nachfolgend „Vermieter“) und dessen Kunden, die Verbraucher i.S.d. § 13 BGB oder Unternehmer i.S.d. § 14 BGB sind, (nachfolgend: „Mieter“) (nachfolgend Vermieter und Mieter gemeinsam auch: „Parteien“) und die diesen bei Reservierung sowie Abschluss des Mietvertrages über ein zu mietendes Fahrzeug zugestimmt haben.
1.2. Gemäß diesen Allgemeinen Vermietungsbedingungen (nachfolgend: „AVB“) überlässt der Vermieter dem Mieter ein ausgewähltes Fahrzeug (nachfolgend: „Fahrzeug“) zur Nutzung für den privaten Transport von Personen und ihrem Gepäck während eines von den Parteien im Mietvertrag festgelegten Zeitraumes (nachfolgend: „Mietdauer“) unter Berücksichtigung der Bedingungen des Mietvertrages über das Fahrzeug (nachfolgend: „Mietvertrag“) sowie ergänzend der diesem Dokument zu entnehmenden AVB (nachfolgend: „Vermietung“). Im Gegenzug für die Vermietung des Fahrzeugs muss der Mieter eine entsprechende Gebühr an den Vermieter bezahlen (nachfolgend: „Mietpreis“).
1.3. Sofern Abweichungen zwischen den Regelungen dieser Allgemeinen AVB und den spezifischen Regelungen des Mietvertrages bestehen, sind letztere vorrangig. Der Mieter ist verpflichtet, eine Kopie des Mietvertrages ständig im Fahrzeug mitzuführen.
1.4. Anderslautende Allgemeine Geschäftsbedingungen Dritter bilden keine Rechtsgrundlage. Abweichenden Allgemeine Geschäftsbedingungen von Mietern werden hiermit widersprochen. Solche werden seitens des Vermieters nur anerkannt, wenn diese ausdrücklich schriftlich vereinbart wurden.
2. Reservierung, Vertragsabschluss, Stornierungen
2.1. Reservierung
2.1.1. Der Vermieter stellt dem Mieter die Möglichkeit zur Verfügung, Mietfahrzeuge vorab für eine vom Mieter im Rahmen der Buchung gewählte Mietdauer an einer für die Übergabe gewählten Mietwagenstation des Vermieters verbindlich für den Abschluss eines Mietvertrages (vgl. Ziff. 2.2.) zu reservieren. Dies kann entweder direkt beim Vermieter über dessen Webseite unter https://okrentacar.es/de/ oder in einer Mietwagenstation des Vermieters oder alternativ indirekt über einen Dritten wie ein Reisebüro, Onlinereiseportal oder -reisesuchmaschine, etc. erfolgen. Reservierungen sind nur für die gewählten Gruppen/Segmente von Fahrzeugen entsprechend deren Kategorie, nicht jedoch für ein spezielles Fahrzeug- bzw. einen Fahrzeugtyp verbindlich.
2.1.2. Übernimmt der Mieter das reservierte Mietfahrzeug nicht bis spätestens 60 Minuten nach der reservierten Übergabezeit entfällt die Reservierungsbindung.
2.1.3. Im Falle einer Reservierung eines Mietfahrzeugs erhält der Mieter einen Reservierungsbeleg (Voucher) den er beim Vertragsabschluss in der für die Übergabe gewählte Mietwagenstation des Vermieters vorzulegen hat.
2.2. Vertragsabschluss. Der Abschluss des Mietvertrages über ein Fahrzeug erfolgt in den Geschäftsräumen der Mietwagenstation, an welcher das Fahrzeug übernommen wird durch Unterzeichnung eines entsprechenden Mietvertrages durch den Mieter, Vermieter sowie weitere Fahrer (vgl. Ziff. 3).
2.3. Stornierungen und Umbuchungen
2.3.1. Dem Mieter steht nach § 312g Abs. 2 Nr. 9 BGB kein Widerrufsrecht hinsichtlich des Mietvertrages zu. Dies gilt entsprechend für die Reservierung, d.h. eine Stornierung der Buchung durch Widerruf seiner Willenserklärung ist nicht möglich.
2.3.2. Abweichend von Ziff. 2.3.1. hat der Mieter, sofern er sich während der Reservierung nach Ziff. 2.1.1. auf der Webseite des Vermieters unter https://okrentacar.es/de/ für einen stornierbaren Mietwagentarif entscheidet und worauf der Mieter bei Reservierung ausdrücklich hingewiesen wird, die Möglichkeit, bis zu 48 Stunden vor Beginn der Mietdauer (oder entsprechend der Regelungen seines bei der Reservierung gewählten Mietwagentarifs) in Textform die Reservierung des Fahrzeugs zu stornieren. Hierfür muss der Mieter eine E-Mail an customerservice@okmobility.com unter Angabe der Reservierungsnummer im Betreff schicken. Bei stornierbaren Mietwagentarifen erfolgt eine Rückerstattung von bereits durch den Mieter geleisteten Zahlungen (vgl. Ziff. 4.) in Höhe von 100%, wenn der Stornierungsantrag rechtzeitig entsprechend S. 1 gestellt wurde. Bei nicht stornierbaren Mietwagentarifen erfolgt eine Rückerstattung nach rechtzeitigem Stornierungsantrag nach S. 1 nur im Falle höherer Gewalt (beispielsweise Naturkatastrophen, Krieg, Attentate, Tod), soweit die geleisteten Zahlungen des Mieters den Mietpreis nach Ziff. 4. des gewählten Fahrzeugs (inkl. Zusatzleistungen, Extras) für drei Miettage nicht überschreitet. Sofern keine Stornierung der Reservierung erfolgt und der Mieter das Fahrzeug zur vereinbarten Übergabezeit bzw. bis zu 60 Minuten danach nicht abholt, erfolgt keine Rückerstattung bereits geleisteter Zahlungen, es sei denn der Mieter hat dies nicht zu vertreten. Dem Mieter wird der Nachweis gestattet, dass dem Vermieter hierdurch ein niedrigerer Schaden oder gar kein Schaden entstanden ist. Darüber hinaus kann der Vermieter über seine Vertriebsmittler und Partner weitere Möglichkeiten hinsichtlich der Stornierung von Mietwagentarifen anbieten.
2.3.3. Nach Abschluss des Mietvertrages besteht grundsätzlich kein Recht des Mieters, hierbei gewählte Optionen (wie z.B. Mietwagenklasse, Tarif etc.) nachträglich zu ändern oder umzubuchen. Hiervon ausgenommen sind Änderungen von Vor- oder Nachnamen des Mieters, sofern diese nicht zu einem Wechsel der Vertragspartei führen, sowie die Zubuchung von Zusatzleistungen oder Extras entsprechend dieser AVB oder sofern in diesen AVB ausdrücklich etwas Abweichendes bestimmt ist.
3. Fahrer
3.1. Das zur Verfügung gestellte Fahrzeug darf neben dem Mieter nur von dem im Mietvertrag als Fahrer angegebenen Personen geführt werden (nachfolgend: „Fahrer“). Hinsichtlich der Zusatzkosten für etwaige zusätzliche Fahrer (zweiter und/oder dritter Fahrer) sowie junge Fahrer (Fahrer, die zwischen 19 und 25 Jahre alt sind) (nachfolgend: „Junge Fahrer“) wird auf Ziff. 12.2.3. verwiesen.
3.2. Der Mieter und der Fahrer müssen mindestens 19 Jahre alt sein und dürfen maximal 75 Jahre alt sein. Weiterhin erforderlich ist, dass der Mieter und der Fahrer seit mindestens einem Jahr ohne Unterbrechung im Besitz eines in Deutschland gültigen europäischen Führerscheins sind, davon ausgenommen sind kurzzeitige Fahrverbote von bis zu einem Monat, die in Summe einen Zeitraum von drei Monaten nicht überschreiten, und gegebenenfalls alle darin enthaltenen Bedingungen und Auflagen erfüllt. Der Verlust des Führerscheins, ein Fahrverbot, die Sicherstellung oder Beschlagnahme des Führerscheins oder ähnliches während der Mietdauer ist dem Vermieter unverzüglich anzuzeigen und das Führen des Fahrzeugs strikt zu unterlassen. Der Führerschein des jeweiligen Mieters und Fahrers ist neben einem für die Mietdauer gültigen europäischen Personalausweis oder Reisepass bei Abschluss des Mietvertrages dem Vermieter vorzulegen.
3.3. Das Fahrzeug darf von dem Mieter und den Fahrern ausschließlich in fahrtüchtigem Zustand geführt werden, das heißt, das Fahren unter Alkoholeinfluss (0,00 ‰), Drogen, Medikamenten, sowie aufgrund von Müdigkeit oder Krankheit oder sonstigen Faktoren, welche die Fahrtüchtigkeit beeinflussen können, ist strikt zu unterlassen.
3.4. Der Mieter muss dafür Sorge tragen, dass die Pflichten dieser AVB von allen Fahrern zu jeder Zeit eingehalten werden. Weiterhin besteht die Pflicht des Mieters vor jedem Fahrtantritt zu überprüfen, ob der jeweilige Fahrer fahrtauglich ist, sowie weiterhin einen gültigen Führerschein besitzt. Der Mieter haftet für das Handeln aller Fahrer, wie für eigenes Verschulden.
4. Preise, Kaution, Zahlungsbedingungen
4.1. Der Mietpreis setzt sich zusammen aus einem Basismietpreis für die Überlassung des Fahrzeugs während der Mietdauer sowie Zusatzleistungen oder Extras entsprechend dieser AVB. Maßgeblich für den Basismietpreis ist, sofern im Mietvertrag nichts Abweichendes bestimmt ist, die zum Zeitpunkt des Abschlusses des Mietvertrages gültige Allgemeinen Gebührenordnung des Vermieters, welche in den Mietwagenstationen des Vermieters ausliegt sowie auf der Website des Vermieters unter https://okrentacar.es/de/ abrufbar ist oder in sonstigen, vom Vermieter für angemessen erachteten öffentlich zugänglichen Medien veröffentlicht wird, über die der Mieter bei Abschluss des Mietvertrages informiert wird. In dieser sind alle Mietwagentarife des Basismietpreises enthalten. Der Mieter ist verpflichtet, sich vor Abschluss dieses Mietvertrages über den Inhalt dieser allgemeinen Gebührenordnung zu informieren. Alle Preise werden in EUR angegeben und berechnet.
4.2. Mit dem Mietpreis sind grundsätzlich alle im Rahmen der jeweiligen Vermietung erbrachten Leistungen abgegolten, sofern sich aus dem Mietvertrag oder diesen AVB nichts anderes ergibt. Dies gilt nicht, sofern sich im Nachhinein herausstellt, dass ein Schaden oder Mangel nach Ziff. 13. vorliegt. Während der Mietdauer ist der Mieter selbst für die Kosten der Betriebsflüssigkeiten (z.B. Kraftstoffe, AdBlue, Scheibenwischwasser, Motoröl), der Kosten für Maut, sowie Kosten der Reinigung und Pflege des Fahrzeugs verantwortlich. Diese sind nicht vom Mietpreis erfasst und vom Mieter selbst zu tragen. Der Mieter trägt die Verantwortung alle erforderlichen Betriebsflüssigkeiten nach der Betriebsanleitung des Fahrzeugs nachzufüllen und dies entsprechend zu kontrollieren.
4.3. Der Mietpreis sowie alle vorab gewählten Zusatzleistungen und Extras entsprechend diesen AVB sind zum Beginn der Mietdauer fällig und müssen im Voraus bei Abschluss des Mietvertrages mit Kreditkarte (VISA oder MASTERCARD), Debitkarte oder bar in der betreffenden Mietwagenstation bezahlt werden. Über die Webseite des Vermieters erfolgte Reservierungen können nur mit den in der Reservierung angegebenen Kredit- oder Debitkarte bezahlt werden, eine Barzahlung ist ausgeschlossen. Im Falle einer Zahlung mit Kredit- oder Debitkarte autorisiert der Mieter den Vermieter die angegebene Zahlungsart zu belasten. Zahlungsbeträge werden dabei auf folgendes Konto des Vermieters eingezogen: ES39-0049-1853-1921-1047-8461. Die vom Vermieter festgelegten Preise werden in Euro (EUR) angegeben und im Falle einer Barzahlung mit Hilfe des Währungsrechners https://www.google.com/finance/converter auf Wunsch des Mieters in jedwede andere Währung umgerechnet, sodass jede Art von Umrechnungsfehler nicht in der Verantwortung des Vermieters liegt.
4.4. Zusätzlich ist der Mieter verpflichtet, zu Beginn der Mietdauer eine Kaution zu leisten. Hierfür wird nach Vorabautorisierung des Mieters gegenüber dem Vermieter der entsprechende Betrag der Kaution auf einer vom Mieter zu benennenden Kreditkarte des Mieters oder eines den Mietvertrag ebenfalls unterzeichnenden Fahrers für die Mietdauer sowie bis zu 30 Tage danach blockiert. Diese Kaution dient der Sicherstellung sämtlicher Ansprüche des Vermieters gegenüber dem Mieter aufgrund der Vermietung des Fahrzeugs. Der Betrag der Kaution wird nur dann entsprechend Ziff. 4.3. von der Kreditkarte des Mieters abgebucht, sollte der Mieter seine Pflichten gegenüber dem Vermieter nicht erfüllen. Andernfalls wird der geblockte Betrag innerhalb einer Frist von maximal 30 Tagen nach Beendigung des Mietvertrages wieder freigegeben. Die Höhe der Kaution wird entsprechend der Fahrzeugkategorie des reservierten Fahrzeugs berechnet und untereilt sich in 4 unterschiedliche Gruppen/Segmente entsprechend der Fahrzeugkategorie, welche im Mietvertrag vermerkt ist. (GRUPPEN 1 bis 4)
4.5. Eventuell angefallene Bußgelder wegen Verkehrsverstößen entsprechend Ziff. 15. werden dem Mieter sofort nach Erhalt des Verstoßes in Rechnung gestellt. Etwaig anfallende Bußgelder wegen Verkehrsverstößen nach Ziff. 15., die der Mieter oder Fahrer begangen haben, können auch noch nach Ablauf der Mietdauer in Rechnung gestellt werden.
4.6. Die Rechnungen werden ausschließlich in elektronischer Form an eine vom Mieter bei Abschluss des Mietvertrages angegebenene E-Mail-Adresse versandt.
4.7. Bei Zahlungsverzug behält sich der Vermieter vor, pauschale Mahngebühren als Verzugsschaden in Höhe von EUR 5,00 zu erheben. Dem Mieter wird dabei der Nachweis gestattet, dass ein niedrigerer Schaden als die Pauschale oder gar kein Schaden entstanden ist.
5. Zusätzliche Serviceleistungen und Extras Der Mieter kann bei Abschluss des Mietvertrages zusätzlich nachfolgende Serviceleistungen und Extras buchen:
5.1. Speedy Check-In: Der Mieter wird bei Übergabe des Fahrzeugs vorrangig berücksichtigt. Die Kosten für diesen Service sind im beigefügten Anhang aufgeführt.
5.2. Kindersitze: Der Vermieter bietet Baby- und Kindersitze zu den in der Tabelle der Extras festgelegten Kosten an. 18.4. GPS: Der Vermieter bietet Ihnen ein GPS/Navigations System zu den in der Tabelle der Extras festgelegte Kosten an.
6. Kilometerregelung
In dem Basismietpreis nach Ziff. 4.1. ist die kilometermäßig unbegrenzte Nutzung des Fahrzeugs in Deutschland enthalten. In den zulässigen Gebieten nach Ziff. 10. kann das Fahrzeug 300 km pro Miettag bis zu einer Höchstgrenze von 3.000 km genutzt werden. Nach Überschreitung der vorgenannten Höchstgrenze fällt eine zusätzliche Gebühr die in der Tabelle der Extras aufgeführt ist.
7. Tankregelung
Der Vermieter prüft bei Übergabe des Fahrzeugs zu Beginn der Mietdauer den tatsächlichen Füllstand des Tanks und notiert diesen sowie den aktuellen Kraftstoffpreis auf dem Mietvertrag. Der Mieter kann dann hinsichtlich der Tankregelung zwischen den nachfolgenden Alternativen wählen:
7.1. Voll/Voll: Der Mieter erhält das Fahrzeug mit vollem Tank und gibt es mit vollem Tank zurück. Falls der Mieter das Fahrzeug nicht mit vollem Tank ausgehändigt erhält, kann er bei der Übergabe des Fahrzeugs (Check- Out) verlangen, dass der Vermieter ihm das Fahrzeug mit vollem Tank übergibt. Falls der Mieter bei Übergabe den Tankstand nicht reklamieren sollte, gilt das Fahrzeug als vertragsgemäß mit vollem Tank übergeben. Gibt der Mieter das Fahrzeug bei der Rückgabe (Check-In) nicht vollgetankt zurück, wird ihm eine Verwaltungs- und Servicegebühr für die Befüllung des Tanks zzgl. des Preises des Kraftstoffes für die Vollfüllung des Tanks entsprechend des vereinbarten Kraftstoffpreises berechnet. Die Kosten für diesen Service sind im beigefügten Anhang aufgeführt.
7.2. Voll/Erstattung: Der Mieter erhält das Fahrzeug entsprechend Ziff. 15.1. mit vollem Tank. Für die Rückgabe (Check-In) kauft der Mieter bereits bei Übergabe (Check-Out) des Fahrzeugs einen vollen Tank entsprechend des im Mietvertrag vereinbarten Kraftstoffpreises, sodass der Mieter berechtigt ist, das Fahrzeug mit leerem Tank zurückzugeben. Gibt der Mieter das Fahrzeug zurück, ohne dass der Tank ganz leer ist, erstattet der Vermieter dem Mieter die Differenz des Tankinhalts bei Check-In und des vollen Tankinhalts bei Check-Out gemäß der Tankanzeige in Achtel entsprechend des vereinbarten Kraftstoffpreises, abzgl. einer Verwaltungspauschale die in der Tabelle der Extras aufgeführt ist. Dem Mieter wird der Nachweis gestattet, dass dem Vermieter hierdurch ein niedrigerer Schaden als die Verwaltungspauschale oder gar kein Schaden entstanden ist.
8. Übergabe (Check-Out) und Rückgabe (Check-In) des Fahrzeugs
8.1. Übergabe
8.1.1. Die Übergabe des Fahrzeugs (nachfolgend auch: „Check-Out“) findet in der Regel an der bei der Reservierung ausgewählten Mietwagenstation des Vermieters bei Abschluss des Mietvertrages am ersten Tag der Mietdauer statt. Der Mieter kann im Regelfall gemäß Satz 1 das Fahrzeug ab dem ersten Tag der Mietdauer zu den üblichen Geschäftszeiten der Mietwagenstation des Vermieters (7:00 bis 22:00 Uhr) abholen.
8.1.2. Bei der Übergabe des Fahrzeugs erhält der Mieter auch die entsprechenden Fahrzeugdokumente, insbesondere die Zulassungsbescheinigung Teil I („Fahrzeugschein“).
8.1.3. Der Gefahrübergang an den Mieter erfolgt mit der Übergabe des Fahrzeugs und damit verbundener Protokollierung des Fahrzeugzustands durch einen Mitarbeiter des Vermieters auf dem Mietvertrag unter dem Punkt „Fahrzeugzustand” (nachfolgend: „Fahrzeugprotokoll”). Dies gilt auch im Falle eines Delivery nach Ziff. 5.2. Im Rahmen des Fahrzeugprotokolls wird das Fahrzeug durch einen sachkundigen Mitarbeiter des Vermieters besichtigt und eventuelle Schäden festgehalten.
8.2. Rückgabe
8.2.1. Die Rückgabe des Fahrzeugs (nachfolgend auch: „Check-In“) muss bis zum letzten Tag der Mietdauer erfolgt sein. Klargestellt wird, dass eine vorzeitige Rückgabe vor Ende der Mietdauer zu keiner Kostenerstattung betreffend den Mietpreis sowie die Preise für etwaige Zusatzleistungen/Extras durch den Vermieter führt. Die Rückgabe findet grundsätzlich am letzten Tag der Mietdauer an der im Mietvertrag festgelegten Rückgabe- Mietwagenstation des Vermieters zu deren üblichen Geschäftszeiten (7:00 bis 22:00 Uhr) bis spätestens zu der im Mietvertrag vereinbarten Rückgabeuhrzeit statt. Der Vermieter gesteht dem Mieter ein Überschreiten der vertraglich festgelegten Rückgabeuhrzeit um zusätzliche 60 Minuten zu.
8.2.2. Der Vermieter bietet dem Mieter die Option, dass das Fahrzeug an einer anderen Mietwagenstation des Vermieters abgeben werden kann, als in jener, welche im Mietvertrag vereinbart wurde (sog. One Way Fee). Hierfür kann sich der Mieter auch noch nach Abschluss des Mietvertrages während der Mietdauer entscheiden. In diesem Fall hat der Mieter den Vermieter umgehend via E-Mail an customerservice@okmobility.com unter Angabe seiner Mietvertragsnummer hierüber sowie über die gewünschte Rückgabestation zu informieren. Die One Way Fee orientiert sich an der Übergabe- sowie Rückgabestation sowie deren Entfernung und ergibt sich aus der Preistabelle „One Way Fee“ des Vermieters, welche in den Mietwagenstationen des Vermieters ausliegt sowie auf der Website des Vermieters unter https://okrentacar.es/de/ abrufbar ist oder in sonstigen, vom Vermieter für angemessen erachteten öffentlich zugänglichen Medien veröffentlicht wird, über die der Mieter bei Abschluss des Mietvertrages informiert wird. Die One Way Fee bei Rückgabe des Fahrzeugs zu entrichten. Im Übrigen gilt Ziff. 8.2.1. Sofern der Mieter abweichend von S. 2 und 3 den Vermieter vorab nicht darüber informiert hat, dass er das Fahrzeug an einer anderen Rückgabestation zurückgeben möchte, fällt zusätzlich zur One Way Fee eine pauschale Strafgebühr an (National & Intenational), die ebenfalls bei Rückgabe des Fahrzeugs zu entrichten ist. Die Geltendmachung weiteren Schadensersatzes insbesondere für Mängel oder Schäden am Fahrzeug bleibt ausdrücklich vorbehalten. Dem Mieter wird dabei der Nachweis gestattet, dass ein niedrigerer Schaden als die Strafgebühr oder gar kein Schaden entstanden ist.
8.2.3. Im Falle der Nichteinhaltung der vorgenannten Frist für die Rückgabe des Fahrzeugs, ist der Vermieter berechtigt, gegenüber dem Mieter eine pauschale Weiternutzungsgebühr als Verzugsschaden geltend zu machen. Diese setzt sich zusammen aus einem pauschalen Weiternutzungsmietpreis für die Tage der Weiternutzung des Fahrzeugs ab dem im Mietvertrag vorgesehenen Rückgabedatum bis zur tatsächlichen Rückgabe des Fahrzeugs an den Mieter, der sich gemäß dem Allgemeinen Tarif aus der allgemeinen Gebührenordnung des Vermieters (vgl. Ziff. 4.1.) berechnet, einer pauschalen Strafzahlung pro weitergenutztem Tag sowie einer pauschalen Kilometergebühr die in der Tabelle der Extras aufgeführt ist, für Kilometer außerhalb der Mietzeit zusammen. Kilometer außerhalb der Mietzeit werden dabei, gleichgültig, ob der Mieter rein tatsächlich nach Ende der Mietzeit mit dem Fahrzeug gefahren ist, pauschalisiert anhand der Tageshöchstkilometerzahl nach Ziff. 6, wie folgt berechnet: [(Kilometerstand Check-In – Kilometerstand Check-Out) – 300 * Anzahl der gesamten Nutzungstage des Fahrzeugs (bis maximal 3.000)] * EUR 0,40. Erfolgt binnen zwei Wochen nach dem im Mietvertrag vereinbarten Rückgabetermin keine Rückgabe des Fahrzeugs oder lässt der Mieter dieses an einem nicht für die Rückgabe bestimmten Ort nach dem vereinbarten Rückgabetermin zurück, wird der Vermieter das Fahrzeug orten, um dessen Standort zu bestimmen und dieses wiederzulangen. Hierfür wird eine zusätzliche Gebühr zzgl. aller weiterer tatsächlicher Kosten für die Wiedererlangung des Fahrzeugs fällig. Die Geltendmachung weiteren Schadensersatzes insbesondere für Mängel oder Schäden am Fahrzeug bleibt ausdrücklich vorbehalten. Der Vermieter behält sich ebenfalls ein etwaiges strafrechtliches Vorgehen gegen den Mieter aufgrund der unberechtigten Weiternutzung nach Vertragsende vor. Die vorgenannte Weiternutzungsgebühr wird nicht erhoben, soweit der Mieter nachweist, dass er die verspätete Rückgabe des Fahrzeugs nicht zu vertreten hat. Dem Mieter wird dabei der Nachweis gestattet, dass ein niedrigerer Schaden als die Weiternutzungsgebühr oder gar kein Schaden entstanden ist.
8.2.4. Für die Rückgabe des Fahrzeugs außerhalb der Geschäftszeiten der Mietwagenstationen des Vermieters (22:00 bis 7:00 Uhr) fällt ein „out of hours“ Zuschlag an. Wenn die Rückgabe außerhalb der Geschäftszeiten des Vermieters an einer Mietwagenstation des Vermieters am Flughafen erfolgt, muss der Mieter den Fahrzeugschlüssel in den Briefkasten der Mietwagenstation legen, der ihm bei der Fahrzeugübergabe angezeigt wird.
8.2.5. Bei der Rückgabe des Fahrzeugs wird ein Rückgabeprotokoll entsprechend Ziff. 8.1.3. im Rahmen des Rückgabevertrages aufgenommen. Das Fahrzeug muss bei der Rückgabe und Begutachtung im Rahmen des Rückgabeprotokolls in einem einwandfreien, unfallfreien, mangel- und schadensfreien, vollständigen, der vertragsgemäßen Fahrleistung und Nutzung nach Ziff. 9. entsprechenden verkehrs- und betriebssicheren Zustand sein. Dazu gehört auch der gleiche Sauberkeitszustand des Fahrzeugs, wie bei der Abholung, sowie eine Betankung entsprechend der Tankregelung nach Ziff. 7. Außerdem müssen alle Schlüssel, alle überlassenen Dokumente (Serviceheft und Zulassungsbescheinigung Teil I („Fahrzeugschein“)) vorhanden sein.
8.2.6. Entspricht das Fahrzeug nicht den in Ziff. 9. benannten Anforderungen, so ist der Mieter zum Ausgleich des entstandenen Schadens nach Reparatur/Instandsetzung durch den Vermieter verpflichtet. Der Vermieter wird dem Mieter die Kosten der Schadensregulierung nach deren Durchführung entsprechend in Rechnung stellen. Eine Ausgleichspflicht besteht dabei insbesondere für Abnutzungsspuren, die über einen normalen Gebrauch hinausgehen. Der Abonnent haftet dann nicht, wenn der Schaden von der vorhandenen Kfz-Versicherung nach Ziff. 12. abgedeckt sind, ausgenommen davon ist die Zahlung der Selbstbeteiligung.
8.2.7. Das Recht zur Geltendmachung von bei der Rückgabe nicht zu erkennenden Schäden oder Mängeln („verdeckten Mängel“) durch den Vermieter bleibt davon unberührt.
8.3. Verlorene oder liegen gelassene Gegenstände Der Mieter hat nach Rückgabe des Fahrzeugs entsprechend Ziff. 8.2. alle seine persönlichen Gegenstände aus dem Fahrzeug zu entfernen. Der Vermieter haftet außer in den Fällen von Ziff. 16. grundsätzlich nicht für im Fahrzeug vergessene oder liegengelassene persönliche Gegenstände des Mieters (nachfolgend: „vergessene Gegenstände“). Unbeschadet dessen versucht der Vermieter alle im Fahrzeug vergessenen Gegenstände, die von diesem nach Rückgabe des Fahrzeugs aufgefunden werden, dem Mieter zukommen zu lassen. Der Mieter hat hierzu den Vermieter in Textform an customerservice@okmobility.com über vergessene Gegenstände sowie die entsprechende Adresse, an welche etwaige aufgefundene vergessene Gegenstände versandt werden können, zu informieren. Für die Bearbeitung einer entsprechenden Anfrage fällt eine pauschale Bearbeitungsgebühr in Höhe von EUR 20 zzgl. der Versandkosten für die vergessenen Gegenstände an, welche vollständig vom Mieter zu tragen sind.
9. Wartung/Pflege des Fahrzeugs, Vertragsgemäße Nutzung
9.1. Der Mieter verpflichtet sich, das Fahrzeug während der Mietdauer mit bestmöglicher Sorgfalt und Umsicht gemäß den Merkmalen des Fahrzeugs unter Berücksichtigung der deutschen Straßenverkehrsordnung zu nutzen, Situationen, die Schäden am Fahrzeug oder an Dritten hervorrufen können, sind dabei stets zu vermeiden (nachfolgend: „vertragsgemäßen Nutzung“). Die vertragsgemäße Nutzung meint insbesondere,
9.1.1. das Führen bzw. die Nutzung des Fahrzeugs nur durch autorisierte Fahrer entsprechend Ziff. 3.,
9.1.2. das Führen des Fahrzeugs entsprechend den Bestimmungen dieser AVB sowie des Mietvertrages,
9.1.3. die Behandlung des Fahrzeugs entsprechend der Betriebsanleitung und den maßgeblichen Vorschriften und technischen Regeln (z.B. keine Nutzung des Fahrzeugs mit zu niedrigem Kühlwasser- oder Motorölstand),
9.1.4. das Halten des Fahrzeugs in einem verkehrs- und betriebssicheren Zustand,
9.1.5. die Verwendung des Fahrzeugs nur zum vertragsgemäßen Gebrauch, sowie
9.1.6. das ordnungsgemäße Verschließen des Fahrzeugs.
9.2. Das Fahrzeug darf im Rahmen der vertragsgemäßen Nutzung nicht verwendet werden: Für Fahrzeugtests oder Fahrsicherheitstrainings, zur gewerblichen Personen- oder Güterbeförderung, zu motorsportlichen Zwecken sowie den dazugehörigen Übungsfahrten, zur Teilnahme an Wettbewerben oder illegalen Wettrennen, zur ent- oder unentgeltlichen Vermietung einschließlich Carsharing, zu journalistischen Zwecken (Veröffentlichen von Testberichten und Erfahrungsberichten gegenüber der Presse oder Veröffentlichungen im Internet, z.B. Social-Media), zur Begehung von Straftaten (auch wenn diese nur nach dem Recht des Tatorts mit Strafe bedroht sind), zur Beförderung von leicht entzündlichen, giftigen oder sonst gefährlichen Stoffen, für das Schieben oder Abschleppen eines anderes Fahrzeugs, an Orten, die nicht für den öffentlichen Verkehr zugelassen sind, wie z. B. Strände, Rennstrecken, etc.
9.3. Die vertragsgemäße Nutzung verbietet darüber hinaus,
9.3.1. das Rauchen im Fahrzeug (bei Zuwiderhandlungen wird dem Mieter eine Reinigungspauschale von mindestens EUR 200,00 berechnet),
9.3.2. jegliche technischen oder optischen Veränderungen weder am Äußeren noch im Inneren des Fahrzeugs (z.B. das Anbringen von Aufkleber, Umbauten oder Fahrzeug-Tuning) ohne die vorherige Zustimmung des Vermieters. Sollte nach Rückgabe des Fahrzeugs dennoch eine Veränderung entsprechend dem Vorgenannten festgestellt werden können, werden dem Mieter die Kosten für die Wiederherstellung des Originalzustands in Rechnung gestellt. Die Geltendmachung eines weitergehenden Schadensersatzes bleibt ausdrücklich vorbehalten. Sowie
9.3.3. das Führen bzw. die Nutzung des Fahrzeugs außerhalb des zulässigen Gebiets entsprechend Ziff. 10. Das Risiko, dass die Kfz-Versicherung entsprechend Ziff. 12. den Ersatz von etwaigen Schäden am Fahrzeug außerhalb Deutschlands nicht umfasst, trägt dabei der Mieter vollumfänglich.
9.4. Bei Glatteis, Schneeglätte, Schneematsch, Eis- oder Reifglätte darf das Fahrzeug nur mit für diese Witterung geeigneten Reifen gefahren werden. Sollten über Winterreifen hinaus zusätzliche Sicherungsmaßnahmen wie Schneeketten oder ähnliches erforderlich sein, wird der Mieter diese entsprechend bereitstellen und nutzen.
9.5. Im Falle eines Verstoßes gegen die vorstehende Verpflichtung aus Ziff. 9.1.1 hat der Mieter eine pauschale Zusatzgebühr für jeden weiteren nicht autorisierten Fahrer zu zahlen.
9.6. Der Mieter haftet entsprechend den gesetzlichen Regelung in vollem Umfang für Schäden, die an den inneren und äußeren Teilen des Fahrzeugs durch die entsprechend dieser Ziff. 9. nicht vertragsgemäße Nutzung des Fahrzeugs verursacht werden.
10. Zulässiges Gebiet, Fahrten in das EU-Ausland (Grenzübertritt)
10.1. Das Fahrzeug darf neben Deutschland nur in den Ländern der Europäischen Union mit Ausnahme von Bulgarien und Rumänien (nachfolgend: „EU-Ausland“) gefahren werden. Dies sind derzeit: Belgien, Dänemark, Deutschland, Estland, Finnland, Frankreich, Griechenland, Irland, Italien, Kroatien, Lettland, Litauen, Luxemburg, Malta, Niederlande, Österreich, Polen, Portugal, Rumänien, Schweden, Slowakei, Slowenien, Spanien, Tschechien, Ungarn, Zypern. Das Führen des Fahrzeugs in anderen Ländern ist strengstens untersagt.
10.2. In Falle eines beabsichtigten Grenzübertritts in das EU-Ausland ist der Mieter verpflichtet, den Vermieter vorab hierüber zu informieren. Er ist bei einer Fahrt in das EU-Ausland verpflichtet, alle hierfür erforderlichen Fahrzeugdokumente und Sicherheitszubehör mitzuführen.
10.3. Für einen Grenzübertritt in das EU-Ausland fällt zudem der INTERNATIONAL (INT) Aufschlag an, welche eine Zusatzversicherung darstellt, nach welcher die Passagiere sowie das Fahrzeug auch im Falle eines Grenzübertritts versichert sind (soweit das Fahrzeug auch im EU-Ausland vertragsgemäß genutzt wird entsprechend Ziff. 9.). Die Kosten für diesen Service sind im beigefügten Anhang aufgeführt.
10.4. Das Fahrzeug darf bei einer Fahrt in das EU-Ausland weder verschifft noch auf irgendeinem Transportmittel befördert werden, außer wenn dies zuvor ausdrücklich und in Textform vom Vermieter genehmigt wurde.
10.5. Einige der Fahrzeuge des Vermieters verfügen über ein Ortungssystem. Das Überschreiten des zulässigen Gebiets stellt dabei einen Verstoß gegen die vertragsgemäße Nutzung nach Ziff. 4.3. c) dar.
11. Fahrzeug-Identifizierung
Der Mieter ist verpflichtet, die Aufkleber und Kennzeichenhalter von OK RENT A CAR am Fahrzeug zu belassen, damit dieses als Mietfahrzeug des Vermieters identifiziert werden kann. Bei Entfernung der vorgenannten Aufkleber oder Kennzeichenhalter wird eine pauschale Gebühr für die Wiederanbringung derselben pro Aufkleber/Kennzeichenhalter zuzüglich eines aufgrund deren Entfernung dem Vermieter hierfür möglicherweise auferlegten verwaltungsrechtlichen Bußgelds berechnet.
12. Versicherungsarten
12.1. Haftplicht- und Vollkaskoversicherung
12.1.1. Der Basismietpreis aller Fahrzeuge (vgl. Ziff. 4.1.) umfasst die sog. CDW-Grundversicherung, welche die nach den Vorgaben des Pflichtversicherungsgesetzes obligatorische Haftpflichtversicherung mit einer Deckungssumme von bis zu EUR 50.000.000,00 pro Einzelfall sowie eine Rechtsschutzversicherung und eine Vollkasko-Versicherung mit Selbstbeteiligung entsprechend der Fahrzeugkategorie des Fahrzeugs umfasst. Für die Vollkasko-Versicherung gelten grundsätzlich die Allgemeinen Bedingungen für die Kfz-Versicherung (AKB) des Versicherers, die dem Mieter auf Wunsch zur Verfügung gestellt werden, sofern nachfolgend keine abweichenden Regelungen getroffen werden.
12.1.2. Die Vollkasko-Versicherung sowie deren Selbstbeteiligung ist in vier Gruppen/Segmente entsprechend den Fahrzeugkategorien unterteilt und im Mietvertrag des Fahrzeugs hinterlegt: Die Fahrzeuggruppen so wie die Beträge der Selbstbeteiligung sind im beigefügten Anhang aufgeführt.
12.1.3. Sofern die optionale Zusatzversicherung OK PREMIUM COVER (Ziff. 12.2.3.) vom Mieter nicht abgeschlossen wird, wird nach Vorabautorisierung des Mieters gegenüber dem Vermieter der entsprechende Betrag der Selbstbeteiligung zwischen EUR 900,00 und 4.000,00, je nach Gruppe/Segment des Fahrzeugs, auf der Kreditkarte des Mieters für die Mietdauer blockiert. Diese Versicherungskaution dient der Sicherstellung sämtlicher Ansprüche des Vermieters gegenüber dem Mieter aufgrund von Schäden oder Mängel des Fahrzeugs. Der Betrag der Versicherungskaution wird nur dann entsprechend Ziff. 4.4. von der Kreditkarte des Mieters abgebucht, sollte der Mieter seine Pflichten gegenüber dem Vermieter nicht erfüllen. Andernfalls wird der geblockte Betrag wieder entsprechend freigegeben. Ziff. 4.4. gilt im Übrigen entsprechend.
12.1.4. Bei einem Schadensfall ist der Mieter berechtigt, die Vollkaskoversicherung (z.B. bei eigenverschuldetem Unfallschaden, Vandalismus, Parkrempler), die Vollkaskoversicherung (z.B. bei Steinschlag oder Glasbruch) und die Haftpflichtversicherung (z.B. Beschädigung eines Fremdfahrzeugs) in Anspruch zu nehmen. Sollte die Schadenshöhe bei einem Versicherungsfall den Selbstbeteiligungsbetrag unterschreiten, trägt der Mieter allerdings die unmittelbar anfallenden Reparaturkosten. Hinsichtlich der Abwicklung eines Schadensfalls wird auf Ziff. 13. verwiesen.
12.2. Zusatzversicherungen Alle nachfolgenden Zusatzversicherungen können gegen einen zusätzlichen Aufpreis auf die unter Ziff. 12.1. genannte Haftpflicht- und Vollkaskoversicherung (nachfolgend: „Aufpreis“) bei Abschluss des Mietvertrages zusätzlich auf Wunsch vom Mieter gebucht werden.
12.2.1. Räder und Scheinwerfer (CGT): Durch Abschluss dieser Zusatzversicherung werden mögliche Schäden an Scheinwerfern und Rädern, die besonders unvorhersehbar und welche generell anfällig für Schäden sind, abgedeckt. Eine Übernahme von Schäden durch nicht vertragsgemäße Nutzung des Fahrzeugs entsprechend Ziff. 9. ist ausgeschlossen. Die Kosten für diesen Service sind im beigefügten Anhang aufgeführt.
12.2.2. Pannendienst PREMIUM (CAR): Diese Zusatzversicherung umfasst im Falle einer Panne des Fahrzeugs im Inland einen Telefonservice rund um die Uhr unter der Telefonnummer +49 (0)8912231546, den Austausch bzw. Ersatz des von einer Panne betroffenen Fahrzeugs, die Pannenhilfe auf der Straße mit einem Abschleppdienst, welcher so schnell wie möglich am Pannenort erscheint. Diese Zusatzversicherung kommt nicht zur Anwendung, wenn die Panne auf Fahrlässigkeit des Mieters, einem Unfall oder einer Stilllegung des Fahrzeugs infolge von mit dem Fahrzeug ausgeführten Straftaten oder Ordnungswidrigkeiten zurückzuführen ist. Die Kosten für diesen Service sind im beigefügten Anhang aufgeführt.
12.2.3. OK PREMIUM COVER: Diese Zusatzversicherung umfasst neben den Zusatzversicherungen Räder und Scheinwerfer nach Ziff. 12.2.1, einen Wegfall der Selbstbeteiligung sowie der Abwicklungsgebühr im Falle eines Schadens nach Ziff. 12.1. Der Aufpreis für diese Zusatzversicherung richtet sich der Gruppe/Segment entsprechend der Kategorie des Fahrzeugs, welche im Mietvertrag hinterlegt ist. Die Kosten für diesen Service sind im beigefügten Anhang aufgeführt.
12.3. Allgemeine Ausschlüsse bei den Versicherungen, Versicherungsausfall
12.3.1. Die unter Ziff. 12.1. und 12.2. genannten (Zusatz-)Versicherungen erfassen dabei nicht nachfolgende Schäden am Fahrzeug: Konstruktionselemente, Unterboden, Ausstattung innen und außen. Diese Auflistung dient nur Informationszwecken, der konkrete Umfang der abgedeckten sowie ausgeschlossenen Schäden ergibt sich aus der „Tabelle der Preise für Schäden, Diebstahl und/oder Verlust des Fahrzeugs und damit verbundene Dienstleistungen", in welcher detailliert alle möglichen Schäden, Diebstahl und/oder Verlust des Fahrzeugs und damit verbundene Dienstleistungen neben den jeweiligen Preisen aufgeführt sind und welche in den Mietwagenstationen des Vermieters ausliegt sowie auf der Website des Vermieters unter https://okrentacar.es/de/ abrufbar ist oder in sonstigen, vom Vermieter für angemessen erachteten öffentlich zugänglichen Medien veröffentlicht wird, über die der Mieter bei Abschluss des Mietvertrages informiert wird. Alle Preise werden dort in Euro (EUR) angegeben und beziehen sich auf mögliche Schäden, Verluste und Dienstleistungen, welche entsprechend auch dem Mieter in Rechnung gestellt werden.
12.3.2. Darüber hinaus erfassen die unter Ziff. 12.1. und 12.2. genannten (Zusatz-)Versicherungen keine Schäden am Fahrzeug, die sich auf die folgenden Sachverhalte/Elementarereignisse zurückführen lassen: Krieg, Naturkatastrophen und -ereignisse (z.B. Hagelschlag, Schneetreiben), Terrorismus, Aufruhr oder Meuterei, Einsätze der Sicherheitsbehörden und -kräfte des Staates, Unfall oder Sicherstellung des Fahrzeuges aufgrund von Straftaten oder Verstößen, in denen das Fahrzeug involviert ist. In diesen Fällen haftet der Mieter nach den gesetzlichen Vorschriften. Zudem ist der Verlust oder Diebstahl von persönlichen Gegenständen, die im Fahrzeug zurückgelassen, aufbewahrt oder transportiert werden, ebenfalls nicht vom Versicherungsumfang gedeckt.
12.3.3. Bei Versicherungsausfall, das heißt Schäden und Mängeln am Fahrzeug, die der Mieter oder Fahrer vorsätzlich herbeiführt, besteht kein Versicherungsschutz. Bei grob fahrlässig herbeigeführten Mängeln und Schäden wird die Versicherungsleistung in einem der Schwere des Verschuldens entsprechenden Verhältnis gekürzt. Ergänzend gelten die AKB des Versicherers.
13. Schäden oder Mängel am Fahrzeug während der Mietdauer
13.1. Mängel oder Schäden am Fahrzeug hat der Mieter dem Vermieter unverzüglich in Textform anzuzeigen. Bei Schäden oder Mängeln, die durch Unfälle mit Dritten, kriminelle Handlungen oder Vandalismus Dritter (vgl. Ziff. 14.) am Fahrzeug entstehen, ist der Mieter zu nachfolgenden schadensmindernden und beweissichernden Handlungen verpflichtet:
13.1.1. Der Polizei den Vorfall umgehend zu melden;
13.1.2. das offizielle Unfallberichtsformular, das sich im Fahrzeug befindet, auszufüllen. Dabei ist zumindest das Kfz-Kennzeichen, der Name und die Adresse des Dritten sowie deren Versicherungsgesellschaft und, wenn möglich, die Nummer der Versicherungspolice anzugeben;
13.1.3. kurz den Unfallhergang zu beschreiben und ggf. den Namen von Zeugen anzugeben;
13.1.4. nicht vorab ein Schuldanerkenntnis vom Mieter oder den Fahrern abzugeben;
13.1.5. keinerlei Angaben zur Sache gegenüber Versicherern anderer Unfallbeteiligten zu machen ohne dies vorher mit dem Vermieter abzuklären.
13.1.6. das Fahrzeug nicht zu verlassen, ohne geeignete Maßnahmen zur Sicherung des Fahrzeugs vor weiteren Schäden zu ergreifen. Das Fahrzeug sollte dementsprechend nur verschlossen zurückgelassen werden und andere Verkehrsteilnehmer nicht beeinträchtigten; sowie
13.1.7. den Vermieter unverzüglich telefonisch unter der Telefonnummer +49 (0)8912231546 über den Vorfall zu informieren.
13.1.8. Des Weiteren muss der Mieter auch im Nachgang umfassend zur Aufklärung des Schadensereignisses beitragen, dies betrifft insbesondere die Beantwortung von Rückfragen zum Schadenshergang. Wenn der Mieter einen dieser Punkte vorsätzlich oder fahrlässig verletzt und daraus kein Versicherungsschutz entsteht, gilt Ziff. 12.3.3. entsprechend.
13.3. Sollte das Fahrzeug aus Gründen, die der Vermieter nicht zu vertreten hat, vorübergehend oder dauerhaft nicht nutzbar sein, hat der Mieter keinerlei Ansprüche gegen den Vermieter auf Nutzungsentschädigung und/oder Ersatz von Mietwagenkosten, sofern diese nicht von der Kfz-Versicherung übernommen werden. Dies betrifft insbesondere die vorsätzliche Zerstörung des Fahrzeugs durch den Mieter. Der Vermieter kann den Mieter dennoch nach freiem Ermessen ein neues Mietfahrzeug unter den bisherigen Konditionen des Mietvertrages anbieten, um das beschädigte Fahrzeug auszutauschen.
13.4. Jegliche versicherungstechnischen Abwicklungen erfolgen über den Vermieter.
13.5. Bei Bedarf kann der Vermieter einen spezialisierten Anwalt zur Schadensregulierung beauftragen. Die Kosten für die Rechtsverfolgung werden dem Mieter gemäß seinem Verschulden nur in Rechnung gestellt, soweit ein Versicherungsausfall oder eine Leistungskürzung nach Ziff. 12.3.3. vorliegt.
13.6. Für die Bearbeitung Für die Bearbeitung eines Schadensfalls durch den Vermieter wird dem Mieter zusätzlich pro Einzelfall eine Pauschale unabhängig von der konkreten Höhe des Schadens in Rechnung gestellt. Dem Mieter wird der Nachweis gestattet, dass ein niedrigerer Schaden als die Pauschale oder gar kein Schaden entstanden ist.
13.7. Sofern entsprechende Reparatur/Instandsetzung des Fahrzeugs aufgrund von Mängeln oder Schäden erforderlich ist erfolgt eine Koordination durch den Vermieter. Reparaturen in einer Werkstatt oder der Austausch von Ersatzteilen dürfen nur nach vorheriger, ausdrücklicher und Genehmigung des Vermieters zumindest in Textform vorgenommen werden. Hierbei muss dem Vermieter auch ein Kostenvoranschlag der ausführenden Werkstatt vorgelegt werden. Reparaturkosten werden nicht zurückerstattet, sofern nicht die vorherige Zustimmung des Vermieters zum Kostenvoranschlag und zu der die Reparatur ausführenden Werkstatt vorliegt. Andernfalls ist allein der Mieter zur Zahlung dieser Kosten für Werkstatt und Ersatzteile verpflichtet.
13.7. Alle während der Mietdauer anfallenden Kosten aufgrund von notwendigen Inspektions-, Wartungs- und Verschleißarbeiten gemäß den Serviceintervallen des Herstellers („Scheckheft“) werden ebenfalls vom Vermieter übernommen und sind mit dem Mietpreis abgegolten. Der Mieter erklärt sich ausdrücklich damit einverstanden, dass auch während der Mietdauer derartige Inspektions-, Wartungs- oder Verschleißarbeiten, sofern nötig, durchgeführt werden können. In diesem Zusammenhang ist der Mieter auch verpflichtet, dem Vermieter alle Anzeigen für notwendige Wartungs- und Verschleißarbeiten (z.B. Kontrollleuchte Service oder Ölwechsel) unverzüglich mitzuteilen.
14. Beispiele für kriminelle Handlungen oder Vandalismus
14.1. Entwendung des Fahrzeugs oder Entwendung bzw. Beschädigung von Außen- bzw. Innenteilen des Fahrzeugs, wie Rädern, Reifen oder Autositze durch Diebstahl oder Raub.
14.2. Vandalismus am Fahrzeug und damit einhergehend beispielweise Beschädigung der Scheiben oder der Karosserie des Fahrzeuges.
14.3. Die vorstehende Auflistung ist beispielhaft, aber nicht vollständig.
15. Verkehrsverstöße
15.1. Der Mieter haftet bei Verkehrsverstößen (im In- und Ausland) während der Mietdauer im vollem Umfang für alle Inanspruchnahmen und Kosten (insb. Verwarnungs- und Bußgeldern, Fahrtenbuchauflagen nach § 31 a StVZO, Sicherstellung des Fahrzeugs), davon umfasst sind auch Vergehen von anderen Fahrern.
15.2. Dem Mieter werden alle im Rahmen eines Verkehrsverstoßes etwaige dem Vermieter zugesandte Unterlagen der zuständigen Behörden weitergeleitet, dies betrifft insbesondere einen etwaigen Anhörungsbogen zum Verkehrsverstoß. Der Mieter ist verpflichtet, dafür Sorge zu tragen, dass eine entsprechende Rückmeldung in diesen Fällen an die zuständige Behörde fristgerecht erfolgt.
15.3. Für die Bearbeitung der Verkehrsverstöße durch den Vermieter wird dem Mieter zusätzlich pro Einzelfall eine Pauschale in Rechnung gestellt. Dem Mieter wird der Nachweis gestattet, dass ein niedrigerer Schaden als die Pauschale oder gar kein Schaden entstanden ist.
16. Haftung
Der Vermieter haftet nicht für sich, seine Vertreter oder Erfüllungsgehilfen, es sei denn, dass er
16.1. vorsätzlich oder fahrlässig Leben, Körper oder Gesundheit einer anderen Person verletzt hat,
16.2. vorsätzlich oder fahrlässig wesentliche Vertragspflichten (Kardinalspflichten) verletzt hat. Wesentliche Vertragspflichten sind solche, deren Erfüllung zur Erreichung des Ziels des jeweiligen Vertrages notwendig sind und die daneben wesentlichen Rechtspositionen aus dem jeweiligen Vertrag, wie insbesondere Ziff. 9., schützen. Bei der Verletzung wesentlicher Vertragspflichten haftet der Vermieter nur auf den vertragstypisch, vorhersehbaren Schaden, wenn dieser leicht fahrlässig verursacht wurde, es sei denn, es handelt sich um eine Verletzung des Lebens, des Körpers oder der Gesundheit,
16.3. vorsätzlich oder grob fahrlässig nicht wesentliche Vertragspflichten verletzt hat. Außerdem haftet der Vermieter, soweit zwingende gesetzliche Haftungsregelungen bestehen.
17. Mietdauer und Verlängerung, Kündigung des Mietvertrages
17.1. Mietdauer und Verlängerung
17.1.1. Die Mietdauer wird im Mietvertrag definiert und beginnt am Übergabetermin. Die Mindest-Mietdauer beträgt einen Tag, wobei die Berechnung der Tage der Mietdauer nach 24-Stunden-Zeiträumen erfolgt (nachfolgend: „Miettag“). Diese darf nicht unterschritten werden. Die Mietdauer endet ohne gesonderte Kündigung vorbehaltlich Ziff. 17.1.2. automatisch am letzten Tag der vertraglichen vereinbarten Mietdauer. Setzt der Mieter den Gebrauch des Fahrzeugs nach Ablauf der vereinbarten Mietdauer fort, so gilt das Mietverhältnis nicht automatisch als verlängert. § 545 BGB findet keine Anwendung.
17.1.2. Wenn der Mieter die im Mietvertrag vereinbarte Mietdauer verlängern möchte, muss der Mieter persönlich in der Mietwagenstation des Vermieters, in der Mietvertrag ausgefertigt wurde, oder in jeder anderen Mietwagenstation des Vermieters unter den Bedingungen von Ziff. 8.2.2. dieser AVB vor Ablauf der vertraglich vereinbarten Mietdauer erscheinen und eine entsprechende Verlängerung der Mietdauer schriftlich beantragen. Die Mietdauer muss um mindestens einen Miettag verlängert werden. Der Vermieter behält sich das Recht vor, den Antrag auf Verlängerung der Mietdauer aufgrund operativer Gründe, insbesondere aufgrund bereits erfolgter Weitervermietung des Fahrzeugs, abzulehnen. Verlängerungen der Mietdauer sind gesondert zu vergüten und nicht im ursprünglichen Mietpreis enthalten (nachfolgend: „Verlängerungsmietpreis“). Die Berechnung des Verlängerungsmietpreises richtet sich nach den Bestimmungen zur Berechnung des bisherigen Mietpreises. Dieser ist neben einer ergänzend anfallenden Kaution für die verlängerte Mietdauer, welche sich ebenfalls nach den bisherigen Bestimmungen zur Berechnung der Kaution richtet, sofort bei Verlängerung der Mietdauer zu entrichten.
17.2. Kündigung
17.2.1. Die ordentliche Kündigung ist während der Mietdauer ausgeschlossen.
17.2.2. Das Recht zur außerordentlichen fristlosen Kündigung aus wichtigem Grund bleibt hiervon unberührt. Ein zur außerordentlichen Kündigung berechtigender Grund für den Vermieter liegt insbesondere vor, wenn
a) der Mieter oder der Fahrer das Fahrzeug entgegen der vorgeschriebenen vertragsgemäßen Nutzung entsprechend Ziff. 9. verwendet,
b) der Mieter oder Fahrer das Fahrzeug einem unbefugtem Dritten überlässt (siehe Ziff. 3.1.),
c) sich die Vermögensverhältnisse des Mieters wesentlich verschlechtern,
d) gegen den Mieter Zwangsvollstreckungsmaßnahmen eingeleitet wurden,
e) die Fortsetzung des Mietvertrages unzumutbar ist, z.B. wegen zu hoher Schadensquote des Mieters,
f) dem Mieter sein Führerschein durch Verwaltungsakt entzogen wird und
g) der Mieter wiederholt, d.h. mehr als zwei Mal, das Fahrzeug entgegen Ziff. 3.3. in fahruntüchtigem Zustand geführt hat.
17.2.3. Die Kündigung sowie die Beendigung der Mietdauer hat insbesondere zur Folge, dass
a) der Mieter das Besitzrecht am überlassenen Fahrzeug verliert und
b) der Mieter zur Herausgabe des Fahrzeugs im Rahmen der in Ziff. 8.2. vorgegebenen Voraussetzungen verpflichtet wird. Ein Zurückbehaltungsrecht am Fahrzeug steht dem Mieter nicht zu.
17.2.4. Nach erfolglosem Ablauf einer angemessenen Herausgabefrist betreffend die Gegenstände und Unterlagen nach Ziff. 17.2.3. b) ist der Vermieter berechtigt,
a) dass Fahrzeug in Besitz zu nehmen,
b) dem Mieter die Kosten für die Lokalisierung und Sicherstellung des Fahrzeugs und der Ersatzbeschaffung der Fahrzeugschlüssel und Fahrzeugdokumente, sowie die Kosten weiterer hierdurch entstandener Schäden ersetzt zu verlangen. Der Vermieter ist dazu nicht berechtigt, wenn der Mieter die verspätete Herausgabe nicht zu vertreten hat. Das Handeln der Fahrer wird dem Mieter dabei wie eigenes Verschulden zugerechnet.
17.2.5. Im Falle der außerordentlichen Kündigung bleibt die Geltendmachung von weiteren Schadensersatzansprüchen seitens des Vermieters ausdrücklich vorbehalten.
17.2.6. Jede Kündigung muss in Textform erfolgen.
18. Steuern
Alle Preise beinhalten, sofern nicht ausdrücklich anders zwischen Vermieter und Mieter vereinbart, die jeweils derzeit gültige Umsatzsteuer.
19. Gerichtsstand und anwendbares Recht, Verbraucherstreitbeilegung
19.1. Gerichtsstand ist, soweit gesetzlich zulässig, insbesondere sofern der Mieter Kaufmann ist, München.
19.2. Die Geschäftsbeziehungen zwischen dem Vermieter und dem Mieter unterliegen dem Recht der Bundesrepublik Deutschland unter Ausschluss des UN-Kaufrechts.
19.3. Die EU-Kommission stellt eine Plattform für die außergerichtliche Online-Streitbeilegung (OS-Plattform) bereit, die unter https://ec.europa.eu/consumers/odr aufrufbar ist. Wir sind darüber hinaus weder bereit noch verpflichtet, an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.
20. Übersetzung
Der Mieter kann die vorliegenden AVB auf Wunsch auch in anderen Sprachen erhalten. Versionen dieser AVB in anderen Sprachen werden als Übersetzung gekennzeichnet. Der Mieter wird in den Mietwagenstationen auf Rückfrage darüber informiert, in welchen Sprachen die AVB erhältlich sind. Im Falle von Unterschieden ist allein die deutsche Version maßgeblich.
21. Schlussbestimmungen
Sollten gegenwärtige oder zukünftige Bestimmungen der AVB ganz oder teilweise nicht rechtswirksam sein oder ihre Rechtswirksamkeit oder Durchführbarkeit später verlieren, so wird hierdurch die Gültigkeit der übrigen Bestimmungen dieser AVB nicht berührt.


Name of the extra Price Min. Price Max. Price
Services Speedy Check in 18,00 € Per Service 18,00 € 18,00 €
Extras Child seat 7,00 € Per day 10,00 € 100,00 €
GPS 7,00 € Per day 10,00 € 100,00 €
Coverages OK Premium Cover - Group 1 20,00 € Per day 40,00 € 300,00 €
OK Premium Cover - Group 1 Premium 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 Premium 28,00 € Per day 55,00 € 420,00 €
OK Premium Cover - Group 3 32,00 € Per day 65,00 € 480,00 €
OK Premium Cover - Group 3 Premium 40,00 € Per day 80,00 € 600,00 €
OK Premium Cover - Group 4 Premium 50,00 € Per day 100,00 € 750,00 €
Road Assistance 9,00 € Per Service Alquileres 1 a 7 días
Road Assistance 15,00 € Per Service Alquileres 8 a 30 días
Road Assistance Group 4 50,00 € Per Service Alquileres 1 a 7 días
Road Assistance Group 4 100,00 € Per Service Alquileres 8 a 30 días
Wheel and windscreen (CGT) 10,00 € Per day 15,00 € 150,00 €
Young driver 10,00 € Per day 24,00 € 300,00 €
Young driver - Group 4 75,00 € Per day 75,00 € 2250,00 €
Second driver 7,00 € Per day 18,00 € 70,00 €
Third driver 1,00 € Per day 3,00 € 30,00 €
International (INT) 10,00 € Per day 15,00 € 150,00 €
Charges Late return fee 45,00 € Per Service
Charge for abandoning the vehicle 250,00 € Per Service
Einweg nicht autorisierter National 50,00 € Per Service
Einweg nicht autorisiert International 100,00 € Per Service
Charge for After Hours 50,00 € Per Service 50,00 € 100,00 €
Administrative charge for damages 60,00 € Per Service
Charge for deleting identification 50,00 € Per Service
Charge for shipment of found object 20,00 € Per Service
Accident Report Management Fee 60,00 € Per Service
Charge for unauthorized use of the vehicle 60,00 € Per Service
Fines management fee 50,00 € Per Service
Charge for exceeded mileage 0,40 € Per extra mileage
Fuel Refueling Management 29,00 € Per Service

Franchise and deposit amounts per group:

Group 1: Excess of 900 € (MSMS, MSAS, MMMS, MMAS, MLMS, MLAS, ESMS, ESAS) and Premium Segment (MSMP, MSAP, MMMP, MMAP, MLMP, MLAP, ESMP, ESAP); Excess of 1050 € (EMMS, EMAS, ELMS, ELAS) and Premium Segment (EMMP, EMAP, ELMP, ELAP).
Security Deposit: 100 €

Group 2: Excess of 1200 € (CSMS, CSAS, CMMS, CMAS, CLMS, CLAS, WSMS, WSAS, WMMS, WMAS, WLMS, WLAS, PLMS, PSAS, PMMS, PMAS, PLMS, PLAS, SSMS, SSAS, SMMS, SMAS, SMAK, TSMS, TSAS, KMMS, KLMS, KSMS, KSAS, KMAS, KLAS) and Premium Segment (CSMP, CSAP, CMMP, CMAP, CLMP, CLAP, WSMP, WSAP, WMMP, WMAP, WLMP, WLAP, PSMP, PSAP, PMMP, PMAP, PLMP, PLAP, SSMP, SSAP, KSMP, KSAP, KMMP, KMAP, KLMP, KLAP); Excess of 1500 € (SLMS, SLAS, FSMS, FSAS, FMMS, FMAS, FLMS, FLAS) and Premium Segment (TSMP, TSAP, FSMP, FSAP, FMMP, FLMP).
Security Deposit: 150 €

Group 3: Excess of 1800 € (TMMS, TMAS, TLMS, TLAS, VSMS, VSAS, VMMS, VMAS, VLMS, VLAS) and Premium Segment (SSAX, SMAX, SMMP, SMAP, TMMP, TMAP, VSMP, VSAP, VMMP, VMAP, VLMP, VLAP); Excess of 2000 € (TLMP, ZLMS, ZMMS, ZSMS) and Premium Segment (SLMP, SLAP); Excess of 2500 € (LSMS, LSAS, LMMS, LMAS, LLMS, LLAS) and Premium Segment (FMAP, FLMP, FLAP, LSMP, LSAP, LMMP, LMAP, LLMP).
Security Deposit: 200 €

Group 4: Excess of 4000 € (SLAL, SLAX, SLHX, PLAX, PLEX, XLAX, TLAX). In this segment hiring the coverage OPC, the excess will be reduced 25 % up to 1000 €.
Security Deposit: 3000 €

The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”)shall regulate the contractual relationship between MONZA SA commercial company which offers car rental services under the brand “OK MOBILITY” (Car Rental Division) as official franchisee in the territory of Greece (hereinafter, “Rental Company” or “Lessor”) and the paying customer (hereinafter, “Renter” or “Lessee”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”) for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signed between the parties, the latter will prevail. It is the responsibility of the Renter to keep a copy of this agreement at all times in the Vehicle and at sight. 1. Object of the Agreement:It is the rental without driver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document. 2. Rental period, Check-Out, Check-In and extension: The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement.In the event that the aforementioned period is not fulfilled, the Lessor will be authorised to collect the rental amount from conclusion of the contract until the Vehicle is returned, according to the Valid General Rate established in the Price Table attached to the contract, the mileage, damage and a penalty for economic damagecause, and this amount will be added each day, from the date the Check-In had been made on, until return or recovery and preparation of the Vehicle. If the Lessee abandons the Vehicle, in additionto the foregoing, they will be charged aVehicle recovery fee, plus all of the expenses and costs arising from its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contractby the Lessee. If the Lessee breaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Rental Company reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Renter. The Check-Out and the Check-In shall be performed in the facilities of the Rental Company where the Agreement was signed, in the periods and terms stipulated in the specific conditions of theAgreement. The Rental Company allows the Vehicle Check-In to be carried out by the Lessee in company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 16, in the same periods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost for One Way between the islands. If the Lessee does not perform the Check-In or abandons the Vehicle, the Lessee will be charged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor's facilities for the periodbetween Check-In, as established in the Contract, until the effective recovery and preparation of the vehicle 2.1. Extension of the Agreement:The Renter must give express written notice, attending the Rental Company’s Store where the Agreement was signed at any timebefore the end of the rental period established in the Agreement. The minimum extension period shall be at least 1 day (24 hours) and can be extended according to the specific conditions of the Agreement. In no case can the price at the start of the Agreement serve as its extension. Should the Renter want to keep the Vehicle for a time greater than that initially agreed, he/she undertakes to previously obtain express authorisation from the Rental Company and immediately pay the amount of the additional deposit for said extension. The price applicable to the extension period of therental shall be that indicated in the Current General Rate, established in the website or facilities of the Rental Company orother means that the Rental Company considers. The Rental Company reserves the right to refuse the request for extensions foroperational reasons. Use of the Vehicle, once the lease period is concluded or it is extended will be understood as unauthorised use for the purposes of point 12 of this contract, and it will be reported as misappropriation. The delivery or return of the Vehicle outside of the Store’s trading hours (8:00 to 22:00) carries a compulsory extra charge.If the return or Check-In is carried out in an Store located in an airport, the Vehicle’s key should be placed in the postbox that will be indicated to the Lesseeat the CheckOut or delivery of the Vehicle. 3. Driver(s):The Lessee and the additional drivers must be at least 19 years of age and must have had their driver's licence for a minimumof one year and are required to present a European national identification document or passport, both valid, legible and in good condition. Point 9.1 sets forth the covers for Young Drivers (from19 to 25 years of age, both included) and additional drivers (second driver and third driver).4. Vehicle maintenance:The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorisation from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payment of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee. 5. Vehicle Identification:The Lessee must keep the identifying stickers and registration holders of RENTAL COMPANY on the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration plus payment of the possible administrative penalty imposed as a result thereof. Any documents or notices which are affixed in the Vehicle in a visible spot by the Rental Company must not be removed for any reason, if this obligation is not fulfilled, a penalty may be incurred by the Lessee and the management expenses established in point 13 must be paid. 6. Objects found:The Renter must remove all his/her personal effects from the Vehicle. The Rental Company assumes no liability whatsoever for any objects found in the Vehicle. Notwithstanding the foregoing, all objects found in the vehicle can be sent to the Renter at his/her express request and by writing to RENTAL COMPANY, Gran Vía Asima,36,A,-07009,Palma, Balearic Islands, Spain. In this case, the Rental Company shall charge a minimum of €20 for sending the objects in addition to the actual shipping costs, which will be fully paid by the Renter. 7. In case of breakdown or accident outside the agreed rental period:Once the contractual relationship has ended between the Renter and the Rental Company (hereinafter, the Parties), the Renter shall be responsible for 100% of the payment of the repairs and costs caused to the Vehicle. 8. Prices and rates:The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of RENTAL COMPANY or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in Euros (€). The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof. 9. Coverage:The Rental Company offers you different coverages with various rates, specifying the following:All Groups/Segments have: Basic insurance: it includes basic insurance and civil liability, involving a damages excess, the value of which depends on the category of the vehicle hired. The categories are differentiated in three Groups/ Segments (specifying them in the specific conditions of the Agreement).In the event that the additional optional cover OK PREMIUM COVER is not contracted, we will block an amount which will vary between €900 and €4000, according to the Vehicle Group/Segment, on the Lessee's credit card for pre-authorisation to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same condition in which it was collected, the amount blocked will be returned. In case of producing new damage, the administration fee of damages will be charged, regardless of the amount established in the "Table of Prices of Damage, Theft and / or Losses and Related Services".9.1. Coverage. Wheel and windscreen (CGT):By taking out this category, the Renter can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, which are the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. The cost for this service is detailed in the attached Annex. PREMIUM (CAR) Roadside assistance: This cover covers 24 hour telephone service, calling the following number: +30 6 937 337 200Heraklion station, +30 6 943 470 525Rhodes station, +30 6 932 619 529 Chania Station, the change or replacement of the Vehicle object of the incident, roadside tow truck assistance, arriving at the location of the incident in the shortest time possible (*this cover will not be applied if the aforementionedincident was due to negligence on the part of the Lessee or accident or stoppage of the Vehicle due to crimes or violations committed by the Lessee, specified in points 11 and 12). (Only in national territory. To receive assistance at the national border crossing, it will be necessary to contract the cross-border crossing(INT) specified in point 16. If this coverage is not contracted, it will be considered a breach of the contract and the Rental Company may charge the Lesser of the damage caused.The cost for this service is detailed in the attached Annex. OK PREMIUM Cover: this coverage category includes Wheel and windscreen, PREMIUM (CAR),Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages,differentiating between the different Groups/Segments established in the Annex.Young Driver, from 19 to 25 years of age. The cost for this service is detailed in the attached Annex. -Second driver:An optional extra so that a second person can drive the vehicle. The cost for this service is detailed in the attached Annex. Third driver:An optional extra so that a third person can drive the vehicle. The cost for this service is detailed in the attached Annex.9.2 General exclusions of the coverage and their corresponding surcharges: All ofthe covers detailed do not include the following services related to damage to the Vehicle, in relation to: Structural elements; undercarriage; interior and exterior equipment. This list is merely for information purposes, due to its length we must refer to the “Table of Prices of Damages and/or Losses and Related Services”, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This table is available to the general public in the facilities, websites of RENTAL COMPANY or other means that the Rental Company considers. The Renter expressly states that he/she is aware of its content prior to this Agreement. All prices shall be indicated in euros (€) and shall be used to charge the possible damages, losses and related services in the invoice issued in the name of the Renter. None of the coverage categories shallcover the damages caused in the insured Vehicle as a result of: wars, natural catastrophes and natural phenomena (hailstones, snowstorms or other), terrorism, disturbances or uprisings; acts of the State Security Bodies and Forces, negligence by the Renter, abandonment, accident orimmobilisation of the vehicle due to offences or infringements performed therewith and any other activity established in points 11 and 12. These damages and related services shall be at the expense of the Renter. The coverage shall in no case cover personal effects left, stored or transported in the vehicle. SECURITY DEPOSIT/BAIL:Regardless of insurance coverage chosen, an amount will be blocked on your credit card to ensure compliance with your contractual obligations towards RENTAL COMPANY, as well as a guarantee forany possible responsibility aroused during the rental period, the tenant shall be liable for. Such a deposit will be created by means of a blockage on your credit card. Once the rental period expired without incidence, the amount blocked or preauthorized will be released within a maximum period of 30 days. The amount of the deposit or bail will be determined according to the type/category of the vehicle rented from RENTAL COMPANY , according to the chart per GROUP 1/GROUP 2/ GROUP 3/ GROUP 4.10. In the case of accident,criminal act or act of vandalism (see point 11) committed against the Vehicle, the Renter is obliged to: a. Immediately report what has happened to the police. b. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and, where possible, insurance policy number. c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. d. Do not prejudge or acknowledge any responsibility for the accident. e. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. f. Immediately inform RENTAL COMPANY of the accident by calling the emergency telephone number: +30 6 937 337 200Heraklion station, +30 6 943 470 525Rhodes station, +30 6 932 619 529 Chania Station. In case of accident or crime, the Rental Company shall not be obliged to offer the Renter another rental vehicle. The Rental Company shall receive €60 for handling the processing of the accident report(s). The Rental Company can offer you a new vehicle under the current conditions valid at the indicated time, with the aim of replacing the vehicle object of the accident, criminal act or act of vandalism. In this situation, it shall be considered that the Agreement has concluded between the two parties, Rental Company and Renter, and the Renter must pay all the costs arising from the Agreement to the Rental Company. 11. The following are examples of criminal acts or acts of vandalism against the vehicle:Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tyres or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.12. Unauthorised use of the Vehicle:The Renter shall be responsible for using the Vehicle with due care, in accordance with its characteristics, respecting valid traffic regulations for motor vehicles in force and, at all times, avoiding all situations that may cause damage to the Vehicle or to third parties. Any case that breaches the stipulations of this paragraph shall also be understood as Unauthorised use.It is the obligation of the Renter not to allow the driving of the vehicle to any person other than those authorized in accordance with this Contract and mustpay acharge for unauthorized use of the vehicle for this reasonand the Renter is directly responsible for any damage or injury caused to the vehicle or to third parties in such case. The Renter shall be fully liable for the damages caused to theinterior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the Renter shall be obliged to pay all costs arising due to said damages. This sum specified shall be paid by charging it to the Renter’s credit card, charged to the deposit amount or in cash, with the Renter stating his express consent for all intents and purposes. The Renter’s signature on the Rental agreement shall be considered acceptance of the general and specific conditions stated in this agreement. Unauthorised use includes, but is not restricted to, the following cases givenby way of example: • Participation in competitions. •Illegal races • Driving without a driving license or without the authorisation of the Rental Company. • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, such as beaches, racing tracks, etc. • Driving on routes which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that the Renter declares to be awareof when signing this agreement. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the Renter (e.g. using the vehicle as illegal “taxi”). • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts. • Transport of luggage on top of the vehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol, medicine or drugs. • Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the agreement either as Renter(s) or additional driver(s). •Driving of the vehicle outside the allowed territory, established in point 16 of these conditions. • Use of the vehicle once the rental period has ended. • Not carrying a baby and/or booster seat if you are travelling with children under the age of 12 or any person with a height lower than 135 cm • IT IS FORBIDDEN TO SMOKE INSIDE THE VEHICLE. 13. Traffic infringements:The Renter shall be liable for payment of the fines of the law during the rental period. The Renter must inform the Rental Company of any fines against the Vehicle or the driver during the rental period. The Rental Company shall always charge a fee to the renter for the notification and handling of fine notifications. Payment of the fines is not included in any of the coverages that can be taken out. Should the authorities detain the Vehicle due to any act or omission by the Renter, for any cause whatsoever, he/she shall beliable and compensate the Rental Company for all expenses and loss of profit incurred for said reason. 14. Joint and several liability.All renters and/or authorised drivers shall be jointly and severally responsible for all the Renter’s obligations arising from this agreement and the laws applicable thereto 15. Fuel policy:At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall beapplied: a) Full/Refund –The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs.a) Full/Full –At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood thathe/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged handling costs of €29 plus the remaining litres until the tank is 100% full. 16. Authorised territory:The vehicle may only be driven in the national territory of Malta and the European Union, except for Bulgaria, Romania, Albania and the United Kingdom. In theevent of cross-border crossing, the Lessee must contract (INT) Cross-border crossing supplement in order that passengers and vehicle are covered (as long as normal use is made and not contrary to traffic and circulation rules). The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation has been sought, in writing, from the Lessor. Some of our Vehicles are fitted with geolocators and if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract and the Lessor may charge the Lessee for estimated damages and excess mileage, and this contract shallbe terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken.The cost for this service is detailed in the attached Annex. 17. Mileage:On the GreekIslands: unlimited per lease period. All other authorised territories: 300 km per day within the lease period, up to a maximum 3,000 km. Only if this is exceeded or the Vehicle is used once the Contract has been concluded, an additional charge for exceeded mileage will be charged. 18. Additional services and extras:Speedy Check In: this is the fast delivery service of the Vehicle and each service has a separate cost. The cost for this service is detailed in the attached Annex. 18.1. Extras:The Lessor offers child and baby seatsunder the cost established in the Annex. GPS:The lessor offers GPS under the cost established in the Annex. 19. Payment:All services must be paid for in advance by credit card (VISA or MASTERCARD), debit card or in cash in our premises. If the Lessee wishes to pay in cash, for security, they must pre-authorise a security deposit of 100% with respect to the deductibles and conditions established in point 9 and 9.2. Payment of reservations on our website may only be made using credit or debit card above-mentioned. The method of obtaining said security deposit and the deductible will only be through the credit card provided by the Lessee to the Lessor or the additional driver appearing on, and who has signed, the Contract. Return of the deductible and Security Deposit or Pre-authorisation may take between 14 and 31 days depending on the bank used and the operating conditions of the Lessee's bank. RENTAL COMPANY only accepts VISA and MASTERCARD credit cards and does not apply any surcharge. 20. Currency:The rates established by the Rental Company are valued in Euros (€) and can be converted in any other currency using thefollowing converter: https://www.google.com/finance /converter, not being liable for any conversion error. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. 21. Taxes:All prices detailed in the rates include the corresponding VAT. The Rental Company is exempt from the payment of any other taxes that any state, regional or local authority may establish in the course of this Agreement. 22. Jurisdiction and Applicable law:This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the Courts of Greecefor any incidents and matters which arise from this contract, except for those regarding consumer goods which willbe governed by the jurisdiction established in their own regulations. 23. Cancellation policy:All cancellations must be made in writing to the following e-mail address: bookings@okmobility.com, indicating the booking number in the subject. In Refundable Rates, a refund will be made at least with 48 hours (Depending on the rate) prior to the start day of the booking, except for reasons of force majeure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the Lessee, his/her parents, siblings or children), reliably accredited via web, email or ordinary mail. In Non-Refundable Rates, no refund will be made except for reason of force majeure.24. Customer service and claims:If you want to make any suggestions about improvement of our services, you can use the email: customerservice@okmobility.comand additionally, all our facilities have official complaint sheets which will be given to you when requested to our employees. 25. Framework agreement:The present conditions have the consideration of framework agreement, being applicable to all rental agreements signed between the Renter and the Rental Company. 26. TRANSLATION:The Renter has the right to receive a copy in official language of the present General Conditions and this shall be stated inits versions written in other languages, informing you in our facilities of all the languages we have available at that time. In the event of any discrepancies, the prevailing version shall be the English version. 27. PRIVACY POLICY. III. PROCESSING OF PERSONAL DETAILS.INFORMATION ON DATA FILING SYSTEMS AND PROCESSING. In accordance with Regulation 2016/679 (the General Data Protection Regulation -GDPR), you are informed that the personal data here gathered will be included in filing systems of which the data controller is MONZA SA. The personal details collected in relation to a query or request shall be handled to process it, and, where applicable, contact you in relation to this. THIRD-PARTY DETAILS.-If personal details owned by third parties are provided, you state that you have the consent of the affected parties for thisand have previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONS. I expressly agree that the data contained in the Contract may be transferred to keep me informed either by email or by any other means as to operational and commercial information and the execution of opinion studies as to products and services offered by MONZA SA, or entities in the same sector with which it collaborates, in connection with the leisure, insurance, financial and automotive sectors. Further details as to our privacy policy may be consulted onour website. RIGHTS OF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, restriction, erasure and objection by writing, enclosing a copy of their identity document, to the aforementioned postal address or the email address: rgpd@okgroup.es.The Renter’s signature on the Agreement shall be considered as acceptance of the General and partic Conditions specified in the agreement.


Name of the extra Price Min. Price Max. Price
Services Speedy Check in 18,00 € Per Service 18,00 € 18,00 €
Extras Child seat 7,00 € Per day 10,00 € 100,00 €
GPS 7,00 € Per day 10,00 € 100,00 €
Coverages OK Premium Cover - Group 1 20,00 € Per day 40,00 € 300,00 €
OK Premium Cover - Group 1 Premium 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 23,00 € Per day 45,00 € 345,00 €
OK Premium Cover - Group 2 Premium 28,00 € Per day 55,00 € 420,00 €
OK Premium Cover - Group 3 32,00 € Per day 65,00 € 480,00 €
OK Premium Cover - Group 3 Premium 40,00 € Per day 80,00 € 600,00 €
OK Premium Cover - Group 4 Premium 50,00 € Per day 100,00 € 750,00 €
Road Assistance 9,00 € Per Service Alquileres 1 a 7 días
Road Assistance 15,00 € Per Service Alquileres 8 a 30 días
Road Assistance Group 4 50,00 € Per Service Alquileres 1 a 7 días
Road Assistance Group 4 100,00 € Per Service Alquileres 8 a 30 días
Wheel and windscreen (CGT) 10,00 € Per day 15,00 € 150,00 €
Young driver 10,00 € Per day 24,00 € 300,00 €
Young driver - Group 4 75,00 € Per day 75,00 € 2250,00 €
Second driver 7,00 € Per day 18,00 € 70,00 €
Third driver 1,00 € Per day 3,00 € 30,00 €
International (INT) 10,00 € Per day 15,00 € 150,00 €
Charges Late return fee 45,00 € Per Service
Charge for abandoning the vehicle 250,00 € Per Service
One Way between islands 300,00 € Per Service
Charge for After Hours 50,00 € Per Service 50,00 € 100,00 €
Administrative charge for damages 60,00 € Per Service
Charge for deleting identification 50,00 € Per Service
Charge for shipment of found object 20,00 € Per Service
Accident Report Management Fee 60,00 € Per Service
Charge for unauthorized use of the vehicle 60,00 € Per Service
Fines management fee 50,00 € Per Service
Charge for exceeded mileage 0,40 € Per extra mileage
Fuel Refueling Management 29,00 € Per Service

v

Franchise and deposit amounts per group:

Group 1: Excess of 900 € (MSMS, MSAS, MMMS, MMAS, MLMS, MLAS, ESMS, ESAS) and Premium Segment (MSMP, MSAP, MMMP, MMAP, MLMP, MLAP, ESMP, ESAP); Excess of 1050 € (EMMS, EMAS, ELMS, ELAS) and Premium Segment (EMMP, EMAP, ELMP, ELAP).
Security Deposit: 100 €

Group 2: Excess of 1200 € (CSMS, CSAS, CMMS, CMAS, CLMS, CLAS, WSMS, WSAS, WMMS, WMAS, WLMS, WLAS, PLMS, PSAS, PMMS, PMAS, PLMS, PLAS, SSMS, SSAS, SMMS, SMAS, SMAK, TSMS, TSAS, KMMS, KLMS, KSMS, KSAS, KMAS, KLAS) and Premium Segment (CSMP, CSAP, CMMP, CMAP, CLMP, CLAP, WSMP, WSAP, WMMP, WMAP, WLMP, WLAP, PSMP, PSAP, PMMP, PMAP, PLMP, PLAP, SSMP, SSAP, KSMP, KSAP, KMMP, KMAP, KLMP, KLAP); Excess of 1500 € (SLMS, SLAS, FSMS, FSAS, FMMS, FMAS, FLMS, FLAS) and Premium Segment (TSMP, TSAP, FSMP, FSAP, FMMP, FLMP).
Security Deposit: 150 €

Group 3: Excess of 1800 € (TMMS, TMAS, TLMS, TLAS, VSMS, VSAS, VMMS, VMAS, VLMS, VLAS) and Premium Segment (SSAX, SMAX, SMMP, SMAP, TMMP, TMAP, VSMP, VSAP, VMMP, VMAP, VLMP, VLAP); Excess of 2000 € (TLMP, ZLMS, ZMMS, ZSMS) and Premium Segment (SLMP, SLAP); Excess of 2500 € (LSMS, LSAS, LMMS, LMAS, LLMS, LLAS) and Premium Segment (FMAP, FLMP, FLAP, LSMP, LSAP, LMMP, LMAP, LLMP).
Security Deposit: 200 €

Group 4: Excess of 4000 € (SLAL, SLAX, SLHX, PLEX, XLAX, TLAX). In this segment hiring the coverage OPC, the excess will be reduced 25 % up to 1000 €.
Security Deposit: 4000 €

The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”) shall regulate the contractual relationship between PRICEWISE CAR RENTALS LTD commercial company which offers car rental services under the brand “OK MOBILITY” (Car Rental Division) as official franchisee in the territory of Malta (hereinafter, “Rental Company” or “Lessor”) and the paying customer (hereinafter, “Renter” or “Lessee”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”) for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signed between the parties, the latter will prevail. It is the responsibility of the Renter to keep a copy of this agreement at all times in the Vehicle and at sight. 1. Object of the Agreement: It is the rental without driver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document. 2. Rental period, Check-Out, Check-In and extension: The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement. In the event that the aforementioned period is not fulfilled, the Lessor will be authorised to collect the rental amount from conclusion of the contract until the Vehicle is returned, according to the Valid General Rate established in the Price Table attached to the contract, the mileage, damage and a penalty for economic damage caused which will amount to €45 due to delay, and this amount will be added each day, from the date the Check-In had been made on, until return or recovery and preparation of the Vehicle. If the Lessee abandons the Vehicle, in addition to the foregoing, they will be charged €250 for the Vehicle recovery fee, plus all of the expenses and costs arising from its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lessee breaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Rental Company reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Renter. The Check-Out and the Check-In shall be performed in the facilities of the Rental Company where the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. The Rental Company allows the Vehicle Check-In to be carried out by the Lessee in company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 16, in the same periods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost: €300 for installations located in different islands where the Vehicle was rented. If the Lessee does not perform the Check-In or abandons the Vehicle, the Lessee will be charged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor's facilities for the period between Check-In, as established in the Contract, until the effective recovery and preparation of the vehicle 2.1. Extension of the Agreement: The Renter must give express written notice, attending the Rental Company’s office where the Agreement was signed at any time before the end of the rental period established in the Agreement. The minimum extension period shall be at least 1 day (24 hours) and can be extended according to the specific conditions of the Agreement. In no case can the price at the start of the Agreement serve as its extension. Should the Renter want to keep the Vehicle for a time greater than that initially agreed, he/she undertakes to previously obtain express authorisation from the Rental Company and immediately pay the amount of the additional deposit for said extension. The price applicable to the extension period of the rental shall be that indicated in the Current General Rate, established in the website or facilities of the Rental Company or other means that the Rental Company considers. The Rental Company reserves the right to refuse the request for extensions for operational reasons. Use of the Vehicle, once the lease period is concluded or it is extended will be understood as unauthorised use for the purposes of point 12 of this contract, and it will be reported as misappropriation. The delivery or return of the Vehicle outside of the office’s trading hours (8:00 to 20:00) carries a compulsory extra charge of €50 per service. If the return or Check-In is carried out in an office located in an airport, the Vehicle’s key should be placed in the postbox number 21 that will be indicated to the Lessee at the CheckOut or delivery of the Vehicle. 3. Driver(s): The Lessee and the additional drivers must be at least 21 years of age and must have had their driver's licence for a minimum of one year and a maximum of 75 years of age and are required to present a European national identification document or passport, both valid, legible and in good condition. Point 9.1 sets forth the covers for Young Drivers (from 21 to 25 years of age, both included) and additional drivers (second driver and third driver). 4. Vehicle maintenance: The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorisation from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payment of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee. 5. Vehicle Identification: The Lessee must keep the identifying stickers and registration holders of RENTAL COMPANY on the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration of €50, for each one, plus payment of the possible administrative penalty imposed as a result thereof. Any documents or notices which are affixed in the Vehicle in a visible spot by the Rental Company must not be removed for any reason, if this obligation is not fulfilled, a penalty may be incurred by the Lessee and the management expenses established in point 13 must be paid. 6. Objects found: The Renter must remove all his/her personal effects from the Vehicle. The Rental Company assumes no liability whatsoever for any objects found in the Vehicle. Notwithstanding the foregoing, all objects found in the vehicle can be sent to the Renter at his/her express request and by writing to RENTAL COMPANY, Gran Vía Asima,36,A,- 07009,Palma, Balearic Islands, Spain. In this case, the Rental Company shall charge a minimum of €20 for sending the objects in addition to the actual shipping costs, which will be fully paid by the Renter. 7. In case of breakdown or accident outside the agreed rental period: Once the contractual relationship has ended between the Renter and the Rental Company (hereinafter, the Parties), the Renter shall be responsible for 100% of the payment of the repairs and costs caused to the Vehicle. 8. Prices and rates: The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of RENTAL COMPANY or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in Euros (€). The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof. 9. Coverage: The Rental Company offers you different coverages with various rates, specifying the following: All Groups/Segments have: Basic ¡ insurance: it includes basic insurance and civil liability, involving a damages excess, the value of which depends on the category of the vehicle hired. The categories are differentiated in three Groups/ Segments (specifying them in the specific conditions of the Agreement): Group/Segment 1: excess of €900 (MSMS, MSAS, MMMS, MMAS, MLMS, MLAS, ESMS, ESAS) and Premium Segment (MSMP, MSAP, MMMP, MMAP, MLMP, MLAP, ESMP, ESAP); excess of €1050 (EMMS, EMAS, ELMS, ELAS) and Premium Segment (EMMP, EMAP, ELMP, ELAP) Group/Segment 2: excess of €1200 (CSMS, CSAS, CMMS, CMAS, CLMS, CLAS, WSMS, WSAS, WMMS, WMAS, WLMS, WLAS, PLMS, PSAS, PMMS, PMAS, PLMS, PLAS, SSMS, SSAS, SMMS, SMAS, TSMS, TSAS, KMMS, KLMS, KSMS, KSAS, KMAS, KLAS ) and Premium Segment (CSMP, CSAP, CMMP, CMAP, CLMP, CLAP, WSMP, WSAP, WMMP, WMAP, WLMP, WLAP, PSMP, PSAP, PMMP, PMAP, PLMP, PLAP, SSMP, SSAP, KSMP, KSAP, KMMP, KMAP, KLMP, KLAP) ; excess of €1500 (SLMS, SLAS, FSMS, FSAS, FMMS, FMAS, FLMS, FLAS) and Premium Segment (TSMP, TSAP, FSMP, FSAP, FMMP, FLMP) Group/Segment 3: excess of €1.800 (TMMS, TMAS, TLMS, TLAS, VSMS, VSAS, VMMS, VMAS, VLMS, VLAS) and Premium Segment (SMMP, SMAP, TMMP, TMAP, VSMP, VSAP, VMMP, VMAP, VLMP, VLAP) ; excess of €2.000 (TLMP, ZLMS, ZMMS, ZSMS) and Premium Segment (SLMP, SLAP), excess of €2.500 (LSMS, LSAS, LMMS, LMAS, LLMS, LLAS) and Premium Segment (FMAP, FLAP, LSMP, LSAP, LMMP, LMAP, LLMP). In the event that the additional optional cover OK PREMIUM COVER is not contracted, we will block an amount which will vary between €900 and €2,500, according to the Vehicle Group/Segment, on the Lessee's credit card for pre-authorisation to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same condition in which it was collected, the amount blocked will be returned. In case of producing new damage, the administration fee of damages will be 60 euros, regardless of the amount established in the "Table of Prices of Damage, Theft and / or Losses and Related Services".9.1. Coverage. Wheel and windscreen (CGT): By taking out this category, the Renter can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, which are the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. This coverage has a minimum cost of €15; once this minimum has been exceeded €10 per day will be charged until reaching a maximum of €150, without going over this amount. PREMIUM (CAR) Roadside assistance: This cover covers 24 hour telephone service, calling the following number: +356 99992813, the change or replacement of the Vehicle object of the incident, roadside tow truck assistance, arriving at the location of the incident in the shortest time possible (*this cover will not be applied if the aforementioned incident was due to negligence on the part of the Lessee or accident or stoppage of the Vehicle due to crimes or violations committed by the Lessee, specified in points 11 and 12). This cover has a minimum cost of €15; once this minimum has been exceeded €3 per day will be charged until reaching a maximum of €45. (Only in national territory. To receive assistance at the national border crossing, it will be necessary to contract the cross-border crossing (INT) specified in point 16. If this coverage is not contracted, it will be considered a breach of the contract and the Rental Company may charge the Lesser of the damage caused. OK PREMIUM Cover: this coverage category includes Wheel and windscreen, PREMIUM (CAR) Road assistance, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, Groups/Segments: Group/Segment 1: This coverage has a minimum cost of €45; once this minimum has been exceeded €21 per day will be charged until reaching a maximum of €300, without going over this amount . Premium Groups/Segments 1: This coverage has a minimum cost of €50; once this minimum has been exceeded €25 per day will be charged until reaching a maximum of €375, without going over this amount. Group/Segment 2: This coverage has a minimum cost of €55; once this minimum has been exceeded €25 per day will be charged until reaching a maximum of €350, without going over this amount. Premium Groups/Segments 2: This coverage has a minimum cost of €55; once this minimum has been exceeded €30 per day will be charged until reaching a maximum of €450, without going over this amount. Group/Segment 3: This coverage has a minimum cost of €85; once this minimum has been exceeded €35 per day will be charged until reaching a maximum of €490, without going over this amount. Premium Groups/Segments 3: This coverage has a minimum cost of €85; once this minimum has been exceeded €40 per day will be charged until reaching a maximum of €600, without going over this amount. - Young Driver, from 21 to 25 years of age: Group 1,2 and 3: This coverage has a minimum cost of €24; once this minimum has been exceeded €10 per day will be charged until reaching a maximum of €300, without going over this amount. Group 4: This coverage has a minimum cost of €75; once this minimum has been exceeded €75 per day will be charged until reaching a maximum of €2250, without going over this amount. - Second driver: This coverage has a minimum cost of €18; once this minimum has been exceeded €7 per day will be charged until reaching a maximum of €70, without going over this amount. - Third driver: This coverage has a minimum cost of 3€ and a daily cost €1; until reaching a maximum of €30, without going over this amount. 9.2 General exclusions of the coverage and their corresponding surcharges: All of the covers detailed do not include the following services related to damage to the Vehicle, in relation to: Structural elements; undercarriage; interior and exterior equipment. This list is merely for information purposes, due to its length we must refer to the “Table of Prices of Damages and/or Losses and Related Services”, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This table is available to the general public in the facilities, websites of RENTAL COMPANY or other means that the Rental Company considers. The Renter expressly states that he/she is aware of its content prior to this Agreement. All prices shall be indicated in euros (€) and shall be used to charge the possible damages, losses and related services in the invoice issued in the name of the Renter. None of the coverage categories shall cover the damages caused in the insured Vehicle as a result of: wars, natural catastrophes and natural phenomena (hailstones, snowstorms or other), terrorism, disturbances or uprisings; acts of the State Security Bodies and Forces, negligence by the Renter, abandonment, accident or immobilisation of the vehicle due to offences or infringements performed therewith and any other activity established in points 11 and 12. These damages and related services shall be at the expense of the Renter. The coverage shall in no case cover personal effects left, stored or transported in the vehicle. SECURITY DEPOSIT/BAIL: Regardless of insurance coverage chosen, an amount will be blocked on your credit card to ensure compliance with your contractual obligations towards RENTAL COMPANY, as well as a guarantee for any possible responsibility aroused during the rental period, the tenant shall be liable for. Such a deposit will be created by means of a blockage on your credit card. Once the rental period expired without incidence, the amount blocked or preauthorized will be released within a maximum period of 30 days. The amount of the deposit or bail will be determined according to the type/category of the vehicle rented from RENTAL COMPANY, according to the chart below: GROUP 1: 100€; GROUP 2: 150€; GROUP 3: 200€. 10. In the case of accident, criminal act or act of vandalism (see point 11) committed against the Vehicle, the Renter is obliged to: a. Immediately report what has happened to the police. b. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and, where possible, insurance policy number. c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. d. Do not prejudge or acknowledge any responsibility for the accident. e. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. f. Immediately inform RENTAL COMPANY of the accident by calling the emergency telephone number: +35 6 99209209 Malta Station. In case of accident or crime, the Rental Company shall not be obliged to offer the Renter another rental vehicle. The Rental Company shall receive €60 for handling the processing of the accident report(s). The Rental Company can offer you a new vehicle under the current conditions valid at the indicated time, with the aim of replacing the vehicle object of the accident, criminal act or act of vandalism. In this situation, it shall be considered that the Agreement has concluded between the two parties, Rental Company and Renter, and the Renter must pay all the costs arising from the Agreement to the Rental Company. 11. The following are examples of criminal acts or acts of vandalism against the vehicle: Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tyres or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.12. Unauthorised use of the Vehicle: The Renter shall be responsible for using the Vehicle with due care, in accordance with its characteristics, respecting valid traffic regulations for motor vehicles in force and, at all times, avoiding all situations that may cause damage to the Vehicle or to third parties. Any case that breaches the stipulations of this paragraph shall also be understood as Unauthorised use. It is the obligation of the Renter not to allow the driving of the vehicle to any person other than those authorized in accordance with this Contract and must pay € 60 for this reason and the Renter is directly responsible for any damage or injury caused to the vehicle or to third parties in such case. The Renter shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the Renter shall be obliged to pay all costs arising due to said damages. This sum specified shall be paid by charging it to the Renter’s credit card, charged to the deposit amount or in cash, with the Renter stating his express consent for all intents and purposes. The Renter’s signature on the Rental agreement shall be considered acceptance of the general and specific conditions stated in this agreement. Unauthorised use includes, but is not restricted to, the following cases given by way of example: • Participation in competitions. •Illegal races • Driving without a driving license or without the authorisation of the Rental Company. • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, such as beaches, racing tracks, etc. • Driving on routes which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that the Renter declares to be aware of when signing this agreement. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the Renter (e.g. using the vehicle as illegal “taxi”). • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts. • Transport of luggage on top of the vehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol, medicine or drugs. • Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the agreement either as Renter(s) or additional driver(s). •Driving of the vehicle outside the allowed territory, established in point 16 of these conditions. • Use of the vehicle once the rental period has ended. • Not carrying a baby and/or booster seat if you are travelling with children under the age of 12 or any person with a height lower than 135 cm • IT IS FORBIDDEN TO SMOKE INSIDE THE VEHICLE. 13. Traffic infringements: The Renter shall be liable for payment of the fines of the law during the rental period. The Renter must inform the Rental Company of any fines against the Vehicle or the driver during the rental period. The Rental Company shall always charge €50 to the renter for the notification and handling of fine notifications. Payment of the fines is not included in any of the coverages that can be taken out. Should the authorities detain the Vehicle due to any act or omission by the Renter, for any cause whatsoever, he/she shall be liable and compensate the Rental Company for all expenses and loss of profit incurred for said reason. The administration fee for CVA bills have a cost of 20 €. 14. Joint and several liability. All renters and/or authorised drivers shall be jointly and severally responsible for all the Renter’s obligations arising from this agreement and the laws applicable thereto 15. Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the management costs established at €29. a) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged handling costs of €29 plus the remaining litres until the tank is 100% full. 16. Authorised territory: The vehicle may only be driven in the national territory of Malta and Gozo. The cross boarding from Malta to Gozo is permitted with a cost of 40 €. In the event of cross-border crossing, the Lessee must contract (INT) Cross-border crossing supplement in order that passengers and vehicle are covered (as long as normal use is made and not contrary to traffic and circulation rules). This coverage has a minimum cost of €15; once this minimum has been exceeded €10 per day will be charged until reaching a maximum of €150, without going over this amount. The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation has been sought, in writing, from the Lessor. Some of our Vehicles are fitted with geolocators and if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract and the Lessor may charge the Lessee for estimated damages and excess mileage, and this contract shall be terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken. 17. Mileage: On the Maltese Islands: unlimited per lease period. 18. Additional services and extras: Speedy Check In: this is the fast delivery service of the Vehicle and each service costs €18. 18.1. Extras: The Lessor offers child and baby seats, has a minimum cost of €10, once this minimum has been exceeded €7 per day will be charged until reaching a maximum of €100, without going over this amount. GPS: has a minimum cost of €10, once this minimum has been exceeded €7 per day will be charged until reaching a maximum of €100, without going over this amount. 19. Payment: All services must be paid for in advance by credit card (VISA or MASTERCARD), debit card or in cash in our premises. If the Lessee wishes to pay in cash, for security, they must pre-authorise a security deposit of 100% with respect to the deductibles and conditions established in point 9 and 9.2. Payment of reservations on our website may only be made using credit or debit card above-mentioned. The method of obtaining said security deposit and the deductible will only be through the credit card provided by the Lessee to the Lessor or the additional driver appearing on, and who has signed, the Contract. Return of the deductible and Security Deposit or Pre-authorisation takes 30 days to be released. RENTAL COMPANY only accepts VISA and MASTERCARD credit cards and does not apply any surcharge. 20. Currency: The rates established by the Rental Company are valued in Euros (€) and can be converted in any other currency using the following converter: https://www.google.com/finance /converter, not being liable for any conversion error. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. 21. Taxes: All prices detailed in the rates include the corresponding VAT. The Rental Company is exempt from the payment of any other taxes that any state, regional or local authority may establish in the course of this Agreement. 22. Jurisdiction and Applicable law: This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the Courts of Malta for any incidents and matters which arise from this contract, except for those regarding consumer goods which will be governed by the jurisdiction established in their own regulations. 23. Cancellation policy: All cancellations must be made in writing to the following e-mail address: bookings@okmobility.com , indicating the booking number in the subject. In Refundable Rates, a refund will be made at least with 48 hours(Depending on the rate) prior to the start day of the booking, except for reasons of force majeure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the Lessee, his/her parents, siblings or children), reliably accredited via web, email or ordinary mail. In Non-Refundable Rates, no refund will be made except for reason of force majeure. 24. Customer service and claims: If you want to make any suggestions about improvement of our services, you can use the email: customerservice@okmobility.com and additionally, all our facilities have official complaint sheets which will be given to you when requested to our employees. 25. Framework agreement: The present conditions have the consideration of framework agreement, being applicable to all rental agreements signed between the Renter and the Rental Company. 26. TRANSLATION: The Renter has the right to receive a copy in official language of the present General Conditions and this shall be stated in its versions written in other languages, informing you in our facilities of all the languages we have available at that time. In the event of any discrepancies, the prevailing version shall be the English version. 27. PRIVACY POLICY. III. PROCESSING OF PERSONAL DETAILS. INFORMATION ON DATA FILING SYSTEMS AND PROCESSING. In accordance with Regulation 2016/679 (the General Data Protection Regulation - GDPR), you are informed that the personal data here gathered will be included in filing systems of which the data controller is PRICEWISE CAR RENTALS LTD. The personal details collected in relation to a query or request shall be handled to process it, and, where applicable, contact you in relation to this. THIRD-PARTY DETAILS.- If personal details owned by third parties are provided, you state that you have the consent of the affected parties for this and have previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONS. I expressly agree that the data contained in the Contract may be transferred to keep me informed either by email or by any other means as to operational and commercial information and the execution of opinion studies as to products and services offered by PRICEWISE CAR RENTALS LTD, or entities in the same sector with which it collaborates, in connection with the leisure, insurance, financial and automotive sectors. Further details as to our privacy policy may be consulted on our website. RIGHTS OF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, restriction, erasure and objection by writing, enclosing a copy of their identity document, to the aforementioned postal address or the email address: rgpd@okgroup.es. The Renter’s signature on the Agreement shall be considered as acceptance of the General and partic Conditions specified in the agreement.
The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”)shall regulate the contractual relationship between OK GLOBAL MOBILITY D.O.O. (hereinafter, “Rental Company”or “OkMobility”) and the paying customer (hereinafter, “Renter”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”)for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any pointin the General Conditions and those signed between the parties, the latter will prevail. It is the responsibility of the Renter to keep a copyof this agreement at all times in the Vehicle and at sight. 1. Object of the Agreement:It is the rental withoutdriver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document. 2. Rental period, Check-Out, Check-In and extension:The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement.In the event that the aforementioned period is not fulfilled, the Lessor will be authorised to collect the rental amount from conclusion of the contract until the Vehicle is returned, according to the Valid General Rate established in the Price Table attached to the contract, the mileage, damage and a penalty for economic damage cause, and this amount will be added each day, from the date the Check-In had been made on, until return or recovery and preparation of the Vehicle. If the Lessee abandons the Vehicle, in addition to the foregoing, they will be charged a Vehicle recovery fee, plus all of the expenses and costs arising from its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund ofthe price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lessee breaches any of thepoints established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Rental Company reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Renter. The Check-Out and the Check-In shall be performed in the facilities of OK Mobilitwhere the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. OK Mobilityallows the Vehicle Check-In to be carried out by the Lessee in company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 16, in the same periods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost for One Way between offices.If the Lessee does not perform the Check-In or abandons the Vehicle, the Lessee will be charged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor's facilities for the period between Check-In, as established in the Contract, until the effective recovery and preparation of theVehicle.2.1. Extension of the Agreement:The Renter must give express written notice, attending the OK Mobilityoffice where the Agreement was signed at any time before the end of the rental period established in the Agreement. The minimum extension period shall be at least 1 day (24 hours) and can be extended according to the specific conditions of the Agreement. In no case can the price at the start of the Agreement serve as its extension. If the Renter wanted to keep the Vehicle for a time greater than that initially agreed, he/she undertakes to previously obtain express authorisation from the Rental Company and immediately pay the amount of the additional deposit for said extension. The price applicable to the extension period of the rental shall be that indicated in the Current General Rate, established in the website or facilities of OK Mobilityor other means that the Rental Company considers. The Rental Company reserves the right to refuse the request for extensions for operational reasons. Use of the Vehicle, once the lease period is concluded orit is extended will be understood as unauthorised use for the purposes of point 12 of this contract, and it willbe reported as misappropriation. The delivery or return of the Vehicle outside of the office’s trading hours carries a compulsory extra charge. If the return or Check-In is carried out in an office located in an airport, the Vehicle’s key should be placedin the postbox that will be indicated to you at the Checkout or delivery of the Vehicle. 3. Driver(s):The Lessee and the additional drivers must be at least 19 years of age and must have had their driver's licence for a minimum of one year and are required to present a European national identification document or passport, both valid, in physical format,legible and in good condition. Driving licenses in electronic or digital format will not be accepted. Point 9.1 sets forth the covers for Young Drivers (from 19 to 25 years of age, both included) and additional drivers (second driver and third driver).4.Vehicle maintenance:The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will becharged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorisation from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payment of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee. 5. Vehicle Identification:The Lessee must keep the identifying stickers and registration holders of OK Mobilityon the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration, plus payment of the possible administrative penalty imposed as a result thereof. According to certain municipal Ordinances, the document furnished to the Lessee which shows that the Vehicle is leased must also be placed in a visible spot at all times and, if this obligation is not fulfilled, said penalty must be assumed and the management expenses established in point 13 must be paid. 6. Objects found:The Renter must remove all his/her personal effects from the vehicle. The Rental Company assumes no liability whatsoever for any objects found in the Vehicle. Notwithstanding the foregoing, all objects found in the vehicle can be sent to the Renter at his/her express request and by writing to the OK Mobilityoffice. In this case, the Rental Company shall charge a minimum of €20 for sending the objects in addition to the actual shipping costs, which will be fully paid by the Renter. 7. In case of breakdown or accident outside the agreed rental period:Once the contractual relationship has ended between the Renter and the Rental Company (hereinafter, the Parties), the Renter shall be responsible for 100% of the payment of the repairs and costs caused to the Vehicle. 8. Prices and rates:The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of OK Mobilityor by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in the local currency. The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof.9. Coverage:The Rental Company offers you different coverages with various rates, specifying the following: All Groups/Segments have: Basic CDW insurance: it includes basic insurance and civil liability, involvinga damages excess, the value of which depends on the category of the vehicle hired. The categories are differentiated in four Groups/ Segments (specifying them in the specific conditions of the Agreement). In the event that the additional optional cover OKPREMIUM COVER is not contracted, we will block an amount which will vary between €900 and €4000, according to the Vehicle Group/Segment, on the Lessee's credit card for pre-authorisation to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same condition in which it was collected, the amount blocked will be returned. In case of producing new damage, an administration fee of damages will be charged, regardless of the amount established in the "Table of Prices of Damage, Theft and / or Losses and Related Services".9.1. Coverage. Wheel and windscreen (CGT):By taking out this category, the Renter can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, which are the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. The cost for this service is detailed in the attached Annex. PREMIUM (CAR) Roadside assistance: This cover covers 24 hour telephone service, calling the following number:+385 1770 7268, the change or replacement of the Vehicle object of the incident, roadside tow truck assistance, arriving at the location of the incident in the shortest time possible (*this cover will not be applied if the aforementioned incident was due to negligence on the part of the Lessee or accident or stoppage of the Vehicle due to crimes or violations committed by the Lessee, specified in points 11 and 12). (Only in national territory). To receive assistance at the national border crossing, it will be necessary to contract the cross-border crossing (INT) specified in point 16. If this coverage is not contracted, it will be considered a breach of the contract and the Rental Company may charge the Lesser of the damage caused.The cost for this service is detailed in the attached Annex. OK PREMIUM Cover: this coverage category includes Wheel and windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between the different Groups/Segments established in the Annex. OK PREMIUM COVER ORIGIN: this coverage category includes Wheel and windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between the different Groups/Segments established in the Annex. Young Driver, from 19 to 25 years of age. The cost forthis service is detailed in the attached Annex. Second driver:An optional extra so that a second person can drive the vehicle. The cost for this service is detailed in the attached Annex. Third driver:An optional extra so that a third person can drive the vehicle. The cost for this service is detailed in the attached Annex.9.2 General exclusions of the coverage and their corresponding surcharges: All of the covers detailed do not include the following services related to damage to the Vehicle, in relation to: Structural elements; undercarriage; interior and exterior equipment. This list is merely for information purposes, due to its length we must refer to the “Table of Prices of Damages and/or Losses and Related Services”, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This table is available to the general public in the facilities, websites of OK Mobilityor other means that the Rental Company considers. The Renter expressly states that he/she is aware of itscontent prior to this Agreement. All prices shall be indicated in euros (€) and charged in Croatian Kuna (HRK), and shall be used to charge the possible damages, losses and related services in the invoice issued in the name of the Renter. None of the coverage categories shall cover the damages caused in the insured Vehicle as a result of: wars, natural catastrophes and natural phenomena (hailstones, snowstorms or other), terrorism, disturbances or uprisings; acts of the State Security Bodies and Forces, intent or negligence by the Renter, abandonment, accident orimmobilisation of the vehicle due to offences or infringements performed therewith and any other activity established in points 11 and 12. These damages and related services shall be at the expenseof the Renter. The coverage shall in no case cover personal effects left, stored, or transported in the vehicle. SECURITY DEPOSIT/BAIL:Regardless of insurance coverage chosen, an amount will be blocked on your credit card to ensure compliance with your contractual obligations towards OK Mobility, as well as a guarantee for any possible responsibility aroused during the rental period, the tenant shall be liable for. Such a deposit will be created by means of a blockage on your credit card. Once the rental period expired without incidence, the amount blocked or preauthorized will be released within a maximum period of 30 days. The amount of the deposit or bail will be determined according to the type/category of the vehicle rented from OK Mobility, according to the chart per GROUP 1/ GROUP 2/ GROUP 3/ GROUP 4.10. In the case of accident,criminal act or act of vandalism (see point 11) committed against the Vehicle, the Renter is obliged to: a. Immediately report what has happened to the police. b. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and, where possible, insurance policy number. c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. d. Do not prejudge or acknowledge any responsibility for the accident. e. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. f. Immediately inform OK Mobilityof the accident by calling the emergency telephone number: +38517707268. In case of accident or crime, the Rental Company shall not be obliged to offer the Renter another rental vehicle. The Rental Company shall receive €60 for handling the processing of the accident report(s). The Rental Company can offer you a new vehicle under the current conditions valid at the indicated time, with the aim of replacing the vehicle object of the accident, criminal act, or act of vandalism. In this situation, it shall be considered that the Agreement has concluded between the two parties, Rental Company and Renter, and the Renter must pay all the costs arising from the Agreement to the Rental Company. 11. The following are examples of criminal acts or acts of vandalism against the vehicle:Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tyres, or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.12. Unauthorised use of the Vehicle:The Renter shall be responsible for using the Vehicle with due care, in accordance with its characteristics, respecting valid traffic regulations for motor vehicles in force and, at all times, avoiding all situations that may cause damage to the Vehicleor to third parties. Any case that breaches the stipulations of this paragraph shall also be understood as Unauthorised use.It is the obligation of the Renter not to allow the driving of the vehicle to any person other than those authorized in accordancewith this Contract, and they must pay a charge for unauthorized use of the vehicle for this reason and the Renter is directly responsible for any damage or injury caused to the vehicle or to third parties in such case. The Renter shall be fully liable forthe damages caused to the interior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the Renter shall be obliged to pay all costs arising due to said damages. This sum specified shall be paid by charging it to the Renter’s credit card, charged to the deposit amount or in cash, with the Renter stating his express consent for all intents and purposes. The Renter’s signature on the Rental agreement shall be considered acceptance of the general and specific conditions stated in this agreement. Unauthoriseduse includes, but is not restricted to, the following cases given by way of example: • Participation in competitions. •Illegal races • Driving without a driving license or without the authorisation of the Rental Company. • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, such as beaches, racing tracks, etc. • Driving on routes which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that the Renter declares to be aware of when signing this agreement. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the Renter (e.g., using the vehicle as illegal “taxi”). • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts. • Transport of luggage on top of the vehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol, medicine, or drugs. • Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the agreement either as Renter(s) or additional driver(s). •Driving of the vehicle outside the allowed territory, established in point 16 ofthese conditions. • Use of the vehicle once the rental period has ended. • Not carrying a baby and/or booster seat if you are travelling with children under the age of 12 or any person with a height lower than 135 cm • IT IS FORBIDDEN TO SMOKE INSIDE THE VEHICLE. 13. Traffic infringements:The Renter shall be liable for payment of the fines of the law during the rental period. The Renter must inform the Rental Company of any fines against the Vehicle or the driver during the rental period. The Rental Company shall always charge a fee to the renter for the notification and handling of fine notifications. Payment of the fines is not included in any of the coverages that can be taken out. Should the authorities detain the Vehicle due to any act or omission by the Renter, for any cause whatsoever, he/she shall be liable and compensate the Rental Company for all expenses and loss of profit incurred for said reason. 14. Joint and several liability.All renters and/or authorised drivers shall be jointly and severally responsible for all the Renter’s obligations arising from this agreement and the laws applicable thereto 15. Fuel policy:At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund –The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remainingfuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. a) Full/Full –At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged handling costs of €29 plus the remaining litres until the tank is 100% full. 16. Authorised territory:The vehicle may only be driven in the national territory,the European Union,Bosnia Herzegovina, Andorra andGibraltar, except for Bulgaria, Romania, Albania and the United Kingdom. In the event of cross-border crossing, the Lesser must contract (INT) Cross-border crossing supplement in order that passengers and vehicle are covered (as long as normal use is madeand not contrary to traffic and circulation rules). The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation has been sought, in writing, from the Lessor. Some of our vehicles are fitted with geolocatorsand if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract and the Lessor may charge the Lessee for estimated damages and excess mileage, and thiscontract shall be terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken.The cost for this service is detailed in the attached Annex. 17. Mileage:Unlimited per lease period. Only if the Vehicle is used once the Contract has been concluded, an additional charge for exceeded mileage will be charged.18. Additional services and extras:Speedy Check In: this is the fast delivery service of the Vehicle and each service has a separate cost. The cost for this service is detailed in the attached Annex. 18.1. Extras:The Lessor offers child and baby seatsunder the cost established in the Annex. GPS:The lessor offers GPS under the cost established in the Annex. 19. Payment:All services must be paid for in advance by credit card (VISA or MASTERCARD) or debit card. If the Lessee wishes to pay in cash, for security, they must pre-authorise a security deposit of 100% with respect to the deductibles and conditions established in point 9 and 9.2. Payment of reservations on our websitemay only be made using credit or debit card above-mentioned. The method of obtaining said security deposit and the deductible will only be through the credit card provided by the Lessee to the Lessor or the additional driver appearing on, and who has signed, the Contract. Return of the deductible and Security Deposit or Pre-authorisation may take between 14 and 31 days depending on the bank used and the operating conditions of the Lessee's bank. OK Mobilityonly accepts VISA and MASTERCARD credit cards and does not apply any surcharge. 20. Currency:The rates established by the Rental Company are valued in Euros (€) and charged in Croatian Kuna (HRK) in accordance with the selling exchange rate published by the Croatian National Bank on the date of payment. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. 21. Taxes:All prices detailed in the rates include the corresponding VAT. The Rental Company is exempt from the payment of any other taxes that any state, regional or local authority may establish in the course of this Agreement. 22. Jurisdiction and Applicable law:This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the competent court in Zagreb,under Croatian laws for any incidents and matters which arise from this contract.22.1. In accordance with the regulation on online dispute resolution for consumer matters (EU Regulation No. 524/2013), before initiatingthe relevant court procedure reference should always be made to the EU platform for online dispute resolution. It also applies, if there is no will to participate in said procedure: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show23. Cancellation policy:All cancellations must be made in writing to the following e-mail address: bookings@okmobility.com, indicating the booking number in the subject. In Refundable Rates, a refund will be made at least with 48 hours (Depending on the rate) prior to the start day of the booking, except for reasons of force majeure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the Lessee, his/her parents, siblings or children), reliably accredited via web, email or ordinary mail. In Non-Refundable Rates, no refund will be made except for reason of force majeure.24. Customer service and claims:If you want to make any suggestions about improvement of our services, you can use the email: customerservice@okrentacar.esandadditionally, all our facilities have official complaint sheets which will be given to you when requested to our employees. 25. Framework agreement:The present conditions have the consideration of framework agreement, being applicable to all rental agreements signed between the Renter and OK Mobility. 26. TRANSLATION:The Renter has the right to receive a copy in official language of the present General Conditions and this shall be stated in its versions written in other languages, informing you in our facilities of all the languages we have available at that time 27. PRIVACY POLICY. III. PROCESSING OF PERSONAL DETAILS.INFORMATION ON DATA FILING SYSTEMS AND PROCESSING. In accordance with 2016/679 (GDPR), you are informed that the personal data here gathered will be included in filing systems of which the controller is OK GLOBAL MOBILITY D.O.O. The personal details collected in relation to a query or request shall be handled to process it, and, where applicable, contact you in relation to this. THIRD-PARTY DETAILS. -If personal details owned by third partiesare provided, you state that you have the consent of the affected parties for this and have previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONS. I expressly agree that the data contained in the Contract may be transferred to keep me informed either by email or by any other means as to operational and commercial information and the execution of opinion studies as to products and services offered by OK GLOBAL MOBILITY D.O.O. or by the companies that comprise the OKGroup,or entities in the same sector with which it collaborates, in connection with the leisure, insurance, financial and automotive sectors. Further details as to our privacy policy may be consulted on our website. RIGHTS OF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, restriction, erasure and objection by writing, enclosing a copy of their identity document, to the aforementioned postal address or the email address: rgpd@okrentacar.es.The Renter’s signature on the Agreement shall be considered as acceptance of the General and Specific Conditions specified in the agreement.
Ovim OPĆIM UVJETIMA UGOVORA O NAJMU VOZILA( dalje u tekstu: „Opći uvjeti“) uređuje se ugovorni odnos između OK GLOBAL MOBILITY D.O.O. (dalje u tekstu: „Najmodavac“) i korisnika (dalje u tekstu: „Najmoprimac“) na temelju kojeg prvi daje drugom na korištenje vozilo (dalje u tekstu: „Vozilo“) za vrijeme, cijenu i druge uvjete koje su ugovorne strane dogovorile ugovorom o najmu (dalje u tekstu: „Ugovor“), koji će se sklopiti i potpisati uposlovnimprostorijamaNajmodavca. Ako postoji nesklad između sadržaja bilo koje odredbe Općih uvjeta i onih uvjeta ugovorenih između ugovornih strana, potonje će imati prednost. Odgovornost Najmoprimca je da primjerak ovog ugovora uvijek čuva u Vozilu na vidljivommjestu. 1. Predmet ugovora o najmu:najam Vozila bez vozača opisanog u posebnim uvjetima Ugovora za privatni prijevoz putnika i njihove prtljage, koji ispunjava sve Opće uvjete definirane ovim dokumentom. 2. Razdoblje najma, Preuzimanje Vozila, Vraćanje Vozila i produljenje:Minimalno razdoblje najma je 1 dan ( 24 sata), a maksimalno trajanje najma se utvrđuje u skladu s Ugovorom. Dani najma računaju se po 24 sata uz poček od 60 minuta od datuma i vremena Preuzimanje Vozilanavedenog u Ugovoru. U slučajuprekoračenjanavedenogroka, Najmodavac će biti ovlašten naplatiti iznos najma od sklapanja ugovora do Vraćanja Vozila, prema Općoj važećoj stopi utvrđenoj u Cjeniku priloženom uz ugovor, kilometražu, štetu i naknadu za prouzročenu ekonomsku štetu, a taj će se iznos dodavati za svaki dan, od datuma Preuzimanja Vozila, do povrata, popravka ili Vraćanja Vozila. Ako Najmoprimac napusti Vozilo, osim navedenog, zaračunat će mu se i naknada za povrat Vozila, uvećano za sve troškovei naknade koji proizlaze iz njegovog povrata. Vraćanje Vozila prije isteka roka ne znači povrat ili refundiranje cijene navedene u Ugovoru, jer se navedeno smatra jednostranim raskidom ugovora od strane Najmoprimca. Ako Najmoprimac prekrši bilo koju od točaka utvrđenih Općim ili Posebnim uvjetima utvrđenim u Ugovoru, Najmodavac zadržava pravo oduzeti Vozilo od Najmoprimca u bilo kojem trenutkuteNajmodavac može tražiti naknadu štete. Radi operativnih razloga pregleda Vozila, Najmodavaczadržava pravo zamijeniti Vozilo u bilo kojem trenutku za drugo vozilo sličnih karakteristika o čemu će prethodno obavijesti Najmoprimca. Preuzimanje i Vraćanje Vozila obavljat će se u objektima OK Mobility-a u kojima je potpisan Ugovor, u rokovima i terminima navedenim u posebnim uvjetima Ugovora. OK Mobilitydopušta da Najmoprimac izvrši Vraćanje Vozila u objektima društva različitim od onih u kojima je potpisan Ugovor (jednosmjerna naknada, eng. One Way fee), u skladu s uvjetima i ograničenjima same usluge, kako je navedeno na našoj web stranici i onih navedenih u odredbi 16., u istim rokovima i terminima navedenim u posebnim uvjetima ugovora, a Najmoprimac mora snositi trošak za jednosmjernog vraćanjaizmeđu ureda. Ako Najmoprimac ne izvrši Vraćanje Vozila ili napusti Vozilo, Najmoprimcu će se naplatiti trošak naknade za povrat vozila zajedno sa svimizdacima i troškovimakoji proizlaze iz povrata, zajedno s danima najma koje duguje, prema Općoj važećoj stopi utvrđenoj na web stranici ili u objektima Najmodavca za razdoblje između Preuzimanja Vozila, kako je utvrđeno u Ugovoru, do efektivnog povrata i pripremeVozila. 2.1 Produljenje Ugovora: Najmoprimac mora dati izričit pisanizahtjev, u prostoriji OK Mobilityureda u kojoj je Ugovor potpisan, u bilo koje vrijeme prije isteka razdoblja najma utvrđenog u Ugovoru. Minimalno razdoblje produljenja je najmanje 1 dan (24 sata)i može se produžiti prema posebnim uvjetima Ugovora. Ni u kojem slučaju cijena ugovorena na početku Ugovora nije primjenjiva za njegovo produljenje. Ako Najmoprimac želizadržati Vozilo dulje od prvobitno dogovorenog, obvezuje seprethodno pribaviti izričitu suglasnost Najmodavca i odmah uplatiti iznos dodatnog pologa za navedeno produljenje. Cijena koja se primjenjuje na produljenje najma bit će ona koja je navedena u Trenutnovažećojopćoj stopi, utvrđenoj na web stranici ili prostorijamaOK Mobilityili na neki drugi način koji Najmodavac smatra da je prikladan.Najmodavac zadržava pravo odbiti zahtjev za produljenjem iz operativnih razloga. Korištenje Vozila nakon isteka ili produljenja roka najma smatrat će se neovlaštenom uporabom u smislu odredbe 12. ovog ugovora, te će se prijaviti kao neovlašteno prisvajanje. Isporuka ili povrat Vozila izvan radnog vremena ureda naplaćuje se dodatno. Ako se Vraćanje ili Preuzimanje Vozila obavlja u uredu koji se nalazi u zračnoj luci, ključ Vozila treba ostaviti u poštanskom sandučićukoji će vam biti naznačen pri Vraćanju ili dostavi Vozila. 3.Vozač(i): Najmoprimac i dodatni vozači moraju imati najmanje 19 godina i moraju imati vozačku dozvolu najmanje godinu dana te moraju predočitieuropskinacionalni identifikacijski dokument ili putovnicu, valjane, u fizičkom obliku, čitljive i u dobrom stanju. Vozačke dozvole u elektroničkom ili digitalnom formatu neće biti prihvaćene. U odredbi 9.1. su navedena pokrića za Mlade Vozače (od 19 do 25 godina starosti, oba uključena) i dodatne vozače (drugi vozač i treći vozač) 4. Održavanje Vozila: Najmoprimac prima vozilo u besprijekornom stanju i mora ga održavati u dobrom stanju i ne smije vršiti nikakve preinake na vanjštini ili unutrašnjosti. Ako se izvrši bilo kakva izmjena, njezina obnova te svaka eventualna šteta bit će naplaćeni Najmoprimcu. Popravci u servisnomcentru ili zamjena dijelova mogu se izvršiti samo nakon izričitog pisanog odobrenja Najmodavca. Troškovi popravka neće biti nadoknađeni bez prethodnog odobrenja i suglasnosti Najmodavca na predračun i servisni centar koji vrši popravak. U slučaju da takvaizričita pisana suglasnost nije dana, plaćanje navedenih troškova, kako za servisni centar tako i za zamjenske dijelove, bit će isključiva odgovornost Najmoprimca. 5. Identifikacija vozila:Najmoprimac mora zadržati identifikacijske naljepnice i nosače registracije OK Mobility-a na iznajmljenom Vozilu kako bi ga se moglo identificirati. Uklanjanje ovih elemenata podrazumijeva nadoplatu za njihovu obnovu, uz plaćanje eventualne prekršajne ili administrativne kazne izrečene zbog toga. Prema određenim lokalnim propisima, dokument koji se dostavlja Najmoprimcu koji pokazuje da je Vozilo iznajmljeno također mora biti stalno na vidljivom mjestu, a ako ta obveza nije ispunjena, mora se preuzeti navedena kazna i utvrditi troškovi obrade iz odredbe 13.,koji se moraju platiti. 6. Pronađeni predmeti: Najmoprimac mora ukloniti sve svoje osobne stvari iz vozila. Najmodavacne preuzima nikakvu odgovornost za bilo kakve predmete pronađene u vozilu. Bez obzira na gore navedeno, svi predmeti pronađeni u vozilu mogu se poslati Najmoprimcu na njegov izričiti zahtjev i pisanimputem u ured OK Mobility. U tom slučaju, Najmodavac će naplatiti minimalno 20€za slanje predmeta uz stvarne troškove dostave, koje će u cijelosti platiti Najmoprimac. 7. U slučaju kvara ili nezgode izvan ugovorenog razdoblja najma: Nakon što ugovorni odnos prestane između Najmoprimca i Najmodavca (u daljnjem tekstu: Ugovorne strane), Najmoprimac je odgovoran za 100% plaćanja popravaka i troškova prouzročenih naVozilu. 8. Cijene i stope: Ugovorne cijene bit će prilagođene Općoj važećoj stopi koja je vidljivaza javnost u objektima i na web stranicama OK Mobility-a ili na drugi način koji odredi Najmodavac, a o sadržaju za kojeg Najmoprimac izričito navodida je s njim upoznati prije sklapanja ovog Ugovora, posebno one koji se odnose na vrstu vozila i vrstu ugovora potpisanog između Ugovornih strana. Sve cijene bit će naznačene i procijenjene u domaćoj valuti. Cijena goriva bit će detaljno dogovorena nakon potpisivanja Ugovora između strana. Zbog promjenjivosti cijena goriva, u ovimOpćim uvjetima nemoguće je obavijestiti Najmoprimca o njihovoj cijeni.9. Pokriće. Najmodavacvamnudi različita pokrića sarazličitim cijenama, navodeći sljedeće: Sve Grupe/Sekcije imaju: Osnovnipaket pokrića (CDW): uključuje osnovno osiguranje i građansku odgovornost, uključujući učešće u šteti, čija vrijednost ovisi o kategoriji unajmljenog vozila. Kategorije su podijeljene u četiri Grupe/Sekcije (navedeneu posebnim uvjetima Ugovora). U slučaju da dodatno dobrovoljno pokriće OK PREMIUM COVER nijeugovoreno, blokirat ćemo iznos koji će iznositi između 900-4000 €, prema Grupi/Sekciji Vozila, na kreditnoj kartici Najmoprimca radi predautorizacije za pokriće franšize i eventualne štete. Ako Najmoprimac vrati Vozilo u istom stanju u kojem je preuzeto, blokirani iznos će biti vraćen. U slučaju nastanka nove štete naplatit će se administrativna naknada štete, bez obzira na iznos utvrđen u „Cjeniku za naplatu šteta, krađe i/ili gubitkete povezane usluge“. 9.1. Pokriće. Kotačii vjetrobransko staklo,(eng. CGT):Ugovaranjem ove kategorijepokrićaNajmoprimac može uživati u miru znajući da su eventualna oštećenja vjetrobranskih stakla i kotača, koja su zbog same prirode korištenja najosjetljivija i nepredvidljiva, pokrivena. Njihova zlouporaba nije pokrivena. Cijena ove usluge detaljno je navedena u prilogu. PREMIUM (AUTO) Pomoć na cesti: Ovo pokrićeomogućava 24-satnu telefonsku uslugu, pozivom na sljedeći broj: +385 1 770 7268,promjenu ili zamjenu Vozila koje je dio nezgode, pomoć sakamionom za vuču na cesti, dolazak na mjesto nezgode u najkraćem mogućem roku (*ovo pokriće se neće primjenjivati ako je do gore navedene nezgode došlo zbog nemara Najmoprimca ili nesreće ili zaustavljanja Vozila zbog zločina ili prekršaja koje je počinio Najmoprimac, navedenih u odredbama 11. i 12. ). (Samo na državnom teritoriju. Za dobivanje pomoći preko državnoggraničnog prijelaza, bit će potrebno ugovoriti (eng. INT) Dodatak za prekogranični prijelaz naveden u odredbi 16. Ako ovo pokriće nije ugovoreno, smatrat će se kršenjem ugovora, a Najmodavac može naplatiti od Najmoprimca nastalu štetu. Trošak ove usluge je detaljno navedenu Prilogu. OK PREMIUM pokriće: ova kategorija pokrića uključuje Kotače i vjetrobransko staklo, ukidanje odbitne franšize, onih sadržanih u „Cjeniku šteta, krađe i/ili gubitaka i povezanih usluga“, te ukidanjeadministrativne pristojbe zanaknaduštete, razlikovanje između različitih Grupa/Sekcija utvrđenih u Prilogu. OK PREMIUM POKRIĆE ORIGIN: ova kategorijapokrića uključuje Kotače i vjetrobransko staklo, ukidanje odbitne franšize, onih sadržanih u „Cjeniku šteta, krađe i/ili gubitaka i povezanih usluga“ te ukidanje administrativne pristojbe za naknadu štete, razlikovanjeizmeđu različitih Grupa/Sekcija utvrđenih u Aneksu. Mladi vozač, od 19 do 25 godina. Cijena ove usluge detaljno je navedena u prilogu. Drugi vozač: Dodatna naplata tako da druga osoba može voziti vozilo. Cijena ove usluge detaljno je navedena u prilogu. Treći vozač: Dodatna naplata kako bi treća osoba mogla upravljati vozilom. Cijena ove usluge detaljno je navedena u Prilogu. 9.2 Opća izuzeća od pokrića i njihove odgovarajuće nadoplate: Sva navedena pokrića ne uključuju sljedeće usluge povezane s oštećenjem Vozila,u vezi s: Strukturnim elementima; podvozjem; unutarnjom i vanjskom opremom. Ovaj popis je samo u informativne svrhe, zbog njegove dužine moramo se pozvati na „Cjenik šteta i/ili gubitaka i povezanih usluga“ gdje su sve moguće štete i/ili gubici te povezane usluge, zajedno s njihovim cijenama, detaljno navedene. Cjenik je dostupan široj javnosti u objektima, web stranicama OK Mobility-a ili na drugi način na koji Najmodavac smatra da je prikladan. Najmoprimac izričito izjavljuje da je upoznat s njegovimsadržajem prijesklapanjaovog Ugovora. Sve cijene će biti navedene u eurima (€)a plative u kunama (HRK)i koristit će se za naplatu mogućih šteta, gubitaka i povezanih usluga na računu izdanom na ime Najmoprimca. Nijedna od kategorija pokrića ne pokriva štete nastale na osiguranom Vozilu kao posljedica: ratova, prirodnih katastrofa i prirodnih pojava (tuča,snježne mećave ili drugo), terorizma, nemira ili pobune; radnje tijela i snaga državne sigurnosti, namjere ili nemara Najmoprimca, napuštanja, nesreće ili zaustavljanja vozila zbog počinjenih prekršaja ili prijestupa i bilo koje druge aktivnosti utvrđene odredbama 11. i 12. Ove štete i povezane usluge padaju na teret troškova Najmoprimca. Pokriće ni u kojem slučaju ne pokriva osobne stvari ostavljene, pohranjene ili prevezene u vozilu. POLOG/JAMČEVINA: Bez obzira na odabrano pokriće, iznos će biti blokiranna vašoj kreditnoj kartici kako bi se osigurala usklađenost s vašim ugovornim obvezama prema OK Mobility-u, kao i jamstvo za svaku moguću odgovornost nastalu tijekom razdoblja najma, za koju će Najmoprimac biti odgovoran. Takav polog će se izvršiti blokadom vaše kreditne kartice. Nakon što razdoblje najma istekne bez nezgode, blokirani ili predautorizirani iznos bit će oslobođen u roku od maksimalno 30 dana. Iznos pologa ili jamčevine bit će određen prema tipu/kategoriji vozila koje se iznajmljuje od OKMobility, u skladu sa tablicama za GRUPU 1/GRUPU 2/GRUPU 3/GRUPU 4.10. U slučaju prometne nesreće, kaznenog djela ili djela vandalizma (vidi odredbu 11) počinjene protiv Vozila, Najmoprimac je dužan: a. Odmah prijaviti policiji što se dogodilo. b. Ispuniti izvješće o nesreći koristeći službeni formular koji se nalazi u Vozilu, navodeći barem broj registracijske tablice, ime i adresu druge strane te naziv osiguravatelja i, ako je moguće, broj police osiguranja.c. Sažeto i precizno opisati nesreću i, ako je moguće, zabilježiti imena svjedoka.d. Ne pretpostavljatiniti ne priznavati bilo kakvu odgovornost za nesreću.e. Ne napuštati Vozilo bez poduzimanja odgovarajućih mjera zazaštitu od oštećenja, ali ostaviti Vozilo zaključano i na način da ne ometa promet.f. O nesreći odmah obavijestitiOK Mobilitypozivom na broj za hitne slučajeve: +385 1 770 7268. U slučaju nesreće ili kaznenog djela, Najmodavac nije dužan Najmoprimcu ponuditi drugo vozilo za najam. Najmodavac će naplatiti 60€ za obradu izvješća o nesreći.Najmodavac može ponuditi novo vozilo sukladno važećimuvjetima koji vrijede u naznačeno vrijeme, s ciljem zamjene vozila koje je bilo predmet nesreće, kaznenog djela ili djela vandalizma.U tom slučaju, smatra se da je Ugovor sklopljen između dvije strane, Najmodavca i Najmoprimca, a Najmoprimac je dužan platitiNajmodavcu sve troškove proizašle iz Ugovora o najmu.11. Slijede primjeri kaznenih djela ili djela vandalizma prema vozilu: Pljačka ili krađa Vozila. Pljačka ili krađa vanjskih ili unutarnjih dijelova Vozila kao što su kotači, gume ili sjedala. Provala koja uzrokuje oštećenje stakla ili karoserije Vozila.Vandalizam na Vozilu. Gornji popis dan je samo kao primjer i nije namjera da ni na koji način bude ograničavajući.12. Neovlaštena uporaba Vozila:Najmoprimac je odgovoran za pažljivo korištenje Vozila, u skladu s njegovim karakteristikama, te se obvezuje poštivati prometne propise za motorna vozilakoji su na snazii u svakom trenutku izbjegavati sve situacije koje mogu uzrokovati štetu Vozilu ili trećim osobama.Svaki slučaj koji krši odredbe ovog stavka također će se smatratikao Neovlaštena uporaba. Obveza Najmoprimca je ne dopustiti upravljanje vozilom bilo kojoj drugoj osobi osim ovlaštenim osobama u skladu s ovim Ugovorom te je dužan platiti naknadu za neovlaštenu uporabu Vozila iz tog razloga, a Najmoprimac je neposrednoodgovoran za bilo kakvu štetu ili ozljedu uzrokovanu vozilu ili trećim osobama u tom slučaju. Najmoprimac je u potpunosti odgovoran za štetu nastalu u unutrašnjosti i vanjskom dijelu vozila zbog neovlaštene uporabe. U slučaju neovlaštene uporabe vozila, Najmoprimac je dužan platiti sve troškove nastale zbog navedenih šteta.Navedeni iznos naplaćuje se s kreditne kartice Najmoprimca, na teret iznosa pologa ili u gotovini, uz izričit pristanak Najmoprimca za sve namjere i svrhe.Potpis Najmoprimca na Ugovoru o najmu smatra se prihvaćanjem općih i posebnih uvjeta navedenih u ovom ugovoru.Neovlaštena uporaba uključuje, ali nije ograničena na sljedeće slučajeve navedene kao primjer• Sudjelovanje u natjecanjima. •Nezakonite (ilegalne) utrke • Vožnja bez vozačkedozvole ili bez odobrenja Najmodavca. • Guranje ili vuča bilo kojeg drugog vozila.• Vožnja na mjestima koja nisu prikladna za gradsku vožnju,kao što su plaže, trkaće staze, itd.• Vožnja na rutama koje mogu uzrokovati oštećenja podvozja/koljenastog vratila vozila.• Nepažljivo korištenje u pogledu rada pilot svjetala ili signala upozorenja na instrument tabli vozila s kojima Najmoprimacizjavljuje da je upoznat prilikom potpisivanja ovog ugovora.• Prijevoz robe ili životinja u vozilu. • Prijevoz ljudi ili robe koji izravno ili neizravno uključuju plaćanja Najmoprimcu (npr. korištenje vozila kao ilegalnog „taksija”). • Podnajam vozila. • Prijevoz većeg broja osoba ili veće količine prtljage od dopuštene za vozilo na temelju broja sigurnosnih pojaseva.• Prijevoz prtljage na krovu vozila (Zabranjeno je postavljanje krovnog nosača na vozilo).• Ostavljanje stvari unutar vozila koje se izvana jasno vide. • Prljanje unutrašnjosti vozila. • Upravljanje vozilom kada ste umorni, bolesni ili pod utjecajem alkohola, lijekova ili droga. • Opasna vožnja. • Vožnja bez pridržavanja prometnih propisa. • Vožnja unajmljenog vozila od strane osobe koja nije ovlaštena u ugovoru kao Najmoprimac/Najmoprimci ili dodatni(i) vozač(i)•Upravljanje vozilom izvan dopuštenog područja utvrđenog u odredbi 16. ovih uvjeta.• Korištenje vozila nakon isteka razdoblja najma• Nenošenje sjedalice za bebui/ili pomoćnu sjedalicu ako putujete s djecom mlađom od 12 godina ili bilo kojom osobom nižom od 135 cm. • ZABRANJENO JE PUŠENJE U VOZILU. 13. Prometni prekršaji:Najmoprimac je odgovoran za plaćanje zakonskih kazni tijekom razdoblja najma.Najmoprimac mora obavijestiti Najmodavca o svim novčanim kaznama za Vozilo ili vozača tijekom razdoblja najma.Najmodavac će uvijek naplatiti naknadu Najmoprimcu za obavijest i postupanje po obavijestima o novčanim kaznama. Plaćanje kazni nije uključeno ni u jedno pokriće koje se može imati. Ako nadležna tijela zadrže Vozilo zbog radnje ili propusta Najmoprimca,iz bilo kojeg razloga, Najmoprimac će biti odgovoran i nadoknaditi Najmodavcu sve troškove i izgubljenu dobit nastalu iz navedenog razloga.14 Solidarna odgovornostSvi Najmoprimci/ili ovlaštene vozači solidarno su odgovorni za sve obveze Najmoprimca koje proizlaze iz ovog ugovora i zakona koji se na njega primjenjuju15. Stanje goriva:U trenutku stupanja na snagu rezervacije i ovisno o stopi koju odabere Najmoprimac, primjenjivat će se jedna od sljedećih opcija: a) Puno/Povrat–Najmoprimac će platiti 100% (sto posto) gorivaprilikom Preuzimanja vozila i Najmodavac će provjeriti razinu goriva u spremniku u trenutku Vraćanja vozila, refundirajući preostalo gorivo do punog spremnika, umanjeno za troškove dopunjavanjagoriva. b) Puno/Puno -Najmodavac je dužan predati Vozilo s punim spremnikom gorivau trenutku Preuzimanja vozila. Najmoprimac je dužan također vratiti Vozilo sa punim spremnikom goriva prilikom Vraćanja vozila. Ukoliko obveza točenja goriva od strane Najmodavca nije ispunjena, Najmoprimac može u trenutku Preuzimanja vozila zahtijevati da muse preda Vozilo s punim spremnikom. Ukoliko se navedeno ne zahtijeva u trenutku Preuzimanja vozila (Vozilo s punim spremnikom), smatra se da je suglasan s tako predanim Vozilom. Ako, usuprotnom, Najmoprimac prekrši ovu odredbu prilikom Vraćanja vozila, naplatit će mu/joj se troškovi rukovanja u iznosu 29€ uvećano za preostale litre u spremniku sve dok spremnik nije 100% (sto posto) pun. 16. Odobreno područje:Vozilo se smije voziti jedino na području državnog teritorija, Europske Unije, Bosnia Herzegovina,Andore i Gibraltara, izuzev Bugarske, Rumunjske, Albanije i UjedinjenogKraljevstva. U slučaju prekograničnog prijelaza, Najmoprimac mora ugovoriti(INT) Dodatak za prekogranični prijelazkako bi putnici i vozilo bili osigurani (sve dok se koristi uobičajenoi nije protivno prometnim pravilima i pravilimao kretanju u prometu). Vozilo se ne smije ukrcati niti prevoziti bilo kojim drugim prijevoznim sredstvom, osim ako se od Najmodavca ne zatraži autentično prethodno pismeno odobrenje. Neka od naših vozila opremljena su GPS-om i ako se otkrije da je vozilo izašlo izvan dopuštenog zemljopisnog područja, smatrat će se kršenjem Ugovora i Najmodavac može naplatiti Najmoprimcu procijenjenu štetu i višak kilometraže, a ovaj ugovor bit će odmah raskinut zbog povrede ugovora od strane Najmoprimca i poduzet će se odgovarajuće pravne mjere. Cijena ove usluge detaljno je navedena u Prilogu. 17. Kilometraža:Neograničeno tijekom trajanja najma. Samo ako se Vozilo koristi nakon istekaUgovora, naplaćuje se dodatna naknada za prekoračenu kilometražu.18. Dodatne usluge i dodaci:Ubrzano preuzimanje Vozila: ovo je usluga ubrzane dostave Vozila i svakausluga ima zaseban trošak.Trošak ove usluge detaljno je opisan u Prilogu. 18.1. Dodaci:Najmodavac nudi sjedalice za bebe i sjedalice za djecupo cijeni utvrđenoj u Prilogu. GPS:Najmodavac nudi GPS po cijeni utvrđenoj u Aneksu. 19. Plaćanje:Sve usluge potrebno je platiti unaprijed kreditnom karticom (VISA ili MASTERCARD) ili debitnom karticom. Ako Najmoprimac želiplatiti u gotovini, radi osiguranja, mora unaprijed autorizirati sigurnosni polog od 100% (sto posto) s obzirom na odbitke i uvjete utvrđene u odredbama 9. i 9.2. Plaćanje rezervacija na našoj web stranici može se izvršiti isključivo kreditnom ili debitnom karticom koje su gore navedene.Način dobivanja navedenog sigurnosnog pologa i odbitaka bit će samo putem kreditne kartice koju je Najmoprimac dao Najmodavcu ili dodatnom vozaču koji se pojavljuje i koji je potpisao Ugovor.Povrat odbitnog iznosa i sigurnosnog pologa ili predautorizacije može potrajati između 14 i 31 danaovisno o banci koja se koristi i uvjetima poslovanja banke Najmoprimca. OK Mobilityprihvaća samo VISA i MASTERCARD kreditne kartice i ne naplaćuje nikakvu nadoplatu 20. Valuta:Cijenekoje utvrđuje Najmodavac iskazuju se u eurima (€) a plative su u kunama (HRK) u skladu s prodajnim tečajem objavljenjem od strane Hrvatske Narodne Banke na dan plaćanja. Plaćanje se može izvršiti u svim našim prostorijama u valuti ugovora, isključivo kreditnim karticama utvrđenim u prethodnoj odredbi.21.Porezi:Sve cijenesunavedene u iznosima koji uključuju pripadajući PDV. Najmodavac je oslobođen plaćanja svih drugih poreza koje bilo koja državna, regionalna ili lokalna vlast može utvrditi tijekom ovog Ugovora. 22. Nadležnost i Mjerodavno pravo:Na ovaj ugovor se primjenjujeCijelonacionalnozakonodavstvo koje je relevantno za njega.Ugovorne strane izričito ugovaraju nadležnost sudau Zagrebuuz primjenuhrvatskog prava za sve slučajeve i pitanja koja proizlaze iz ovog ugovora. 22.1. U skladu s Uredbom o online rješavanju potrošačkih sporova(Uredba EU br. 524/2013), prije pokretanja odgovarajućeg sudskog postupka upućuje sena platformu EU-a za online rješavanje sporova. Također se primjenjuje ako nema volje za sudjelovanjem u navedenom postupku.https://ec.europa.eu/consumers/odr/main/?event=main.home2.show23. Politika otkazivanja:Svako otkazivanje mora biti učinjeno u pisanom obliku i dostavljeno na sljedeću e-mail adresu: bookings@okmobility.com, s naznakom broja rezervacije u predmetu email-a. U Povratnim stopama, povrat će se izvršiti najmanje 48 sati (ovisno o stopi) prije dana početka rezervacije, osim zbog razloga više sile (prirodna katastrofa, ratovi, teroristički napadi, smrt ili iznenadna teška bolest Najmoprimca, njegovih/njezinih roditelja, braće i sestara ili djece), pouzdano akreditiranih putem weba, e-pošte ili obične pošte. U slučaju Nepovratnihstopa,povrat neće biti izvršen, osim zbog više sile 24. Korisnička služba i zahtjevi:Ako želite podnijeti prijedloge kako bi mogli poboljšati naše usluge, svoje prijedloge možete poslati putem e-mailadrese: customerservice@okrentacar.es, a osim toga, svi naši objekti imaju službene obrasce koji će vam biti na raspolaganju kada ih zatražite od naših zaposlenika.25. Okvirni ugovor:Ovi uvjeti smatraju se okvirnimugovorom, koji se primjenjuje na sve ugovore o najmu potpisane između Najmoprimca i OK Mobility-a.26.PRIJEVOD:Najmoprimac ima pravo dobiti primjerak ovih Općih uvjeta na službenom jeziku i to će biti navedeno u njihovim verzijama napisanim na drugim jezicima, obavještavajući vas u našim prostorijama o svim jezicima koje imamo na raspolaganju u tom trenutku.27. POLITIKA ZAŠTITE OSOBNIH PODATAKA. III. POSTUPANJE SA OSOBNIM PODACIMA.INFORMACIJE O SUSTAVIMA PREUZIMANJA I OBRADE PODATAKA.U skladu s 2016/679 (GDPR), obavještavamo vas da će osobni podaci prikupljeni ovdje biti uključeni u sustave arhiviranja čiji je voditelj OK GLOBAL MOBILITY DOO. Osobni podaci prikupljeni u vezi s upitom ili zahtjevom bit će korišteni u obradi i, gdje je primjenjivo, za kontaktiranje vas u vezi s tim. Osobni podaci prikupljeni u vezi s upitom ili zahtjevom prikupljaju se kako bi se obradili i, gdje je to primjenjivo, radi vašeg kontaktiranja u vezi s tim. POJEDINOSTI ZA TREĆE OSOBE. -Ako se daju osobni podaci koji se odnose na treće osobe, izjavljujete da za to imate pristanak odnosnih osobai da ste ih prethodno obavijestili o sadržaju ove politike privatnosti.KOMERCIJALNE KOMUNIKACIJE.Izričito se slažem da se podaci sadržani u Ugovoru mogu prenijeti kako bih bio informiran putem e-pošte ili na bilo koji drugi način o operativnim i komercijalnim informacijama i provedbi istraživanja mišljenja o proizvodima i uslugama koje nudi OK GLOBALMOBILITY DOO ili od strane tvrtke koje čine OKGroup, ili subjekata u istom sektoru s kojimasurađujemo, u vezi sa razonodom, osiguranjem, financijskim i automobilskim sektorom.Dodatne pojedinosti o našoj politici privatnosti možete pronaći na našoj web stranici. PRAVA ZAINTERESIRANE OSOBE. Zainteresirane osobe mogu ostvariti svoja prava na pristup, ispravak, ograničenje, brisanje i prigovor pisanim putem, prilažući kopiju svog osobnog dokumenta, na gore navedenu poštansku adresu ili adresu e-pošte: rgpd@okrentacar.es.Potpis Najmoprimca na Ugovoru smatra se prihvaćanjem Općih i Posebnih uvjeta navedenih u ugovoru.
The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”) shall regulate the contractual relationship between OK MOBILITY ISLAS CANARIAS SLU. (hereinafter,“Rental Company”) and the paying customer (hereinafter, “Renter”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”) for the period, price and other conditions stipulated by the partiesin the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signedbetween the parties, the latter will prevail. It is the responsibility of the Renter to keep a copy of this agreement at all times in the Vehicle and at sight. 1. Object of the Agreement: It is the rental without driver of the Vehicledescribed in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document. 2. Rental period, Check-Out, Check-In and extension:The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date andtime of the Vehicle Check-In stated in the Agreement. In the event that the aforementioned period is not fulfilled, the Lessor will be authorised to collect the rental amount from conclusion of the contract until the Vehicle isreturned, according to the Valid General Rate established in the Price Table attached to the contract, the mileage, damage and a penalty for economic damage cause, and this amount will be added each day, from the date the Check-In had been made on, until return or recovery and preparation of the Vehicle. If the Lessee abandons the Vehicle, in addition to the foregoing, they will be charged a Vehicle recovery fee, plus all of the expenses and costs arisingfrom its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lesseebreaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operationalmotives of inspection of the Vehicle, the Rental Company reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Renter. The Check-Out and the Check-In shall beperformed in the facilities of OK Mobility where the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. OK Mobility allows the Vehicle Check-In to be carried out by the Lesseein company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 16, in the sameperiods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost for One Way between the islands. If the Lessee does not perform the Check-In or abandons the Vehicle, the Lessee will becharged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor'sfacilities for the period between Check-In, as established in the Contract, until the effective recovery and preparation of the 2.1. Extension of the Agreement: The Renter must give express written notice, attending the OK Mobilityoffice where the Agreement was signed at any time before the end of the rental period established in the Agreement. The minimum extension period shall be at least 1 day (24 hours) and can be extended according to the specificconditions of the Agreement. In no case can the price at the start of the Agreement serve as its extension. If the Renter wanted to keep the Vehicle for a time greater than that initially agreed, he/she undertakes to previously obtainexpress authorisation from the Rental Company and immediately pay the amount of the additional deposit for said extension. The price applicable to the extension period of the rental shall be that indicated in the Current GeneralRate, established in the website or facilities of OK Mobility or other means that the Rental Company considers. The Rental Company reserves the right to refuse the request for extensions for operational reasons. Use of the Vehicle,once the lease period is concluded or it is extended will be understood as unauthorised use for the purposes of point 12 of this contract, and it will be reported as misappropriation. The delivery or return of the Vehicle outside ofthe office’s trading hours (7:00 to 22:00) carries a compulsory extra charge. If the return or Check-In is carried out in an office located in an airport, the Vehicle’s key should be placed in the postbox that will be indicated to youat the Checkout or delivery of the Vehicle. 3. Driver(s): The Lessee and the additional drivers must be at least 18 years of age and are required to present a European national identification document or passport, both valid, inphysical format, legible and in good condition. Driving licenses in electronic or digital format will not be accepted. Point 9.1 sets forth the covers for Young Drivers (from 18 to 25 years of age, both included) and additional drivers(second driver and third driver). 4. Vehicle maintenance: The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If anymodification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorisation from the Lessor. No repairexpenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payment of said expenses,both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee. 5. Vehicle Identification: The Lessee must keep the identifying stickers and registration holders of OK Mobility on the Vehicle leasedin order that it may be identified. Removal of these elements will entail a surcharge for their restoration, plus payment of the possible administrative penalty imposed as a result thereof. According to certain municipal Ordinances,the document furnished to the Lessee which shows that the Vehicle is leased must also be placed in a visible spot at all times and, if this obligation is not fulfilled, said penalty must be assumed and the management expensesestablished in point 13 must be paid. 6. Objects found: The Renter must remove all his/her personal effects from the vehicle. The Rental Company assumes no liability whatsoever for any objects found in the Vehicle. Notwithstandingthe foregoing, all objects found in the vehicle can be sent to the Renter at his/her express request and by writing to OK Mobility, customerservice@okmobility.com. In this case, the Rental Company shall charge a minimum of€20 for sending the objects in addition to the actual shipping costs, which will be fully paid by the Renter. 7. In case of breakdown or accident outside the agreed rental period: Once the contractual relationship has ended betweenthe Renter and the Rental Company (hereinafter, the Parties), the Renter shall be responsible for 100% of the payment of the repairs and costs caused to the Vehicle. 8. Prices and rates: The Contract prices will be adapted to theGeneral Valid Rate displayed for the entire public in the facilities and on the websites of OK Mobility or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to thisContract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in Euros (€). The price of fuel will be detailed when the Contract is signed betweenthe parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof. 9. Coverage: The Rental Company offers you different coverages with various rates,specifying the following: All Groups/Segments have: Basic CDW insurance: it includes basic insurance and civil liability, involving a damages excess, the value of which depends on the category of the vehicle hired. The categoriesare differentiated in four Groups/ Segments (specifying them in the specific conditions of the Agreement). In the event that the additional optional cover OK PREMIUM COVER is not contracted, we will block an amount whichwill vary between €900 and €4000, according to the Vehicle Group/Segment, on the Lessee's credit card for pre-authorisation to cover the deductible and any possible damage. If the Lessee returns the Vehicle in the same conditionin which it was collected, the amount blocked will be returned. In case of producing new damage, an administration fee of damages will be charged, regardless of the amount established in the "Table of Prices of Damage, Theftand / or Losses and Related Services".9.1. Coverage. Wheel and windscreen (CGT): By taking out this category, the Renter can enjoy the peace-of-mind of knowing that any possible damages to windscreens and wheels, whichare the most sensitive and unforeseen due to the very nature of their use, are covered. Their misuse is not covered. The cost for this service is detailed in the attached Annex. PREMIUM (CAR) Roadside assistance: This covercovers 24 hour telephone service, calling the following number: +34 971 928 603, the change or replacement of the Vehicle object of the incident, roadside tow truck assistance, arriving at the location of the incident in the shortesttime possible (*this cover will not be applied if the aforementioned incident was due to negligence on the part of the Lessee or accident or stoppage of the Vehicle due to crimes or violations committed by the Lessee, specified inpoints 11 and 12). (Only in national territory. To receive assistance at the national border crossing, it will be necessary to contract the cross-border crossing (INT) specified in point 16. If this coverage is not contracted, it will beconsidered a breach of the contract and the Rental Company may charge the Lesser of the damage caused. The cost for this service is detailed in the attached Annex. OK PREMIUM Cover: this coverage category includes Wheeland windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and / or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between thedifferent Groups/Segments established in the Annex. OK PREMIUM COVER ORIGIN: this coverage category includes Wheel and windscreen, Removal of excess, those contained in the "Table of Prices of Damage, Theft and /or Losses and Related Services", in addition to the suppression of the administration fee of damages, differentiating between the different Groups/Segments established in the Annex. Young Driver, from 18 to 25 years of age. Thecost for this service is detailed in the attached Annex. Second driver: An optional extra so that a second person can drive the vehicle. The cost for this service is detailed in the attached Annex. Third driver: An optional extra sothat a third person can drive the vehicle. The cost for this service is detailed in the attached Annex. 9.2 General exclusions of the coverage and their corresponding surcharges: All of the covers detailed do not include the followingservices related to damage to the Vehicle, in relation to: Structural elements; undercarriage; interior and exterior equipment. This list is merely for information purposes, due to its length we must refer to the “Table of Prices ofDamages and/or Losses and Related Services”, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This table is available to the general public in the facilities,websites of OK Mobility or other means that the Rental Company considers. The Renter expressly states that he/she is aware of its content prior to this Agreement. All prices shall be indicated in euros (€) and shall be used tocharge the possible damages, losses and related services in the invoice issued in the name of the Renter. None of the coverage categories shall cover the damages caused in the insured Vehicle as a result of: wars, natural catastrophesand natural phenomena (hailstones, snowstorms or other), terrorism, disturbances or uprisings; acts of the State Security Bodies and Forces, negligence by the Renter, abandonment, accident or immobilisation of the vehicle dueto offences or infringements performed therewith and any other activity established in points 11 and 12. These damages and related services shall be at the expense of the Renter. The coverage shall in no case cover personal effectsleft, stored, or transported in the vehicle. SECURITY DEPOSIT/BAIL: Regardless of insurance coverage chosen, an amount will be blocked on your credit card to ensure compliance with your contractual obligations towards OKMobility, as well as a guarantee for any possible responsibility aroused during the rental period, the tenant shall be liable for. Such a deposit will be created by means of a blockage on your credit card. Once the rental periodexpired without incidence, the amount blocked or preauthorized will be released within a maximum period of 30 days. The amount of the deposit or bail will be determined according to the type/category of the vehicle rented fromOK Mobility, according to the chart per GROUP 1/ GROUP 2/ GROUP 3/ GROUP 4. 10. In the case of accident, criminal act or act of vandalism (see point 11) committed against the Vehicle, the Renter is obliged to: a. Immediatelyreport what has happened to the police. b. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insurer and,where possible, insurance policy number. c. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. d. Do not prejudge or acknowledge any responsibility for the accident. e.Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. f. Immediately inform OK Mobility of the accident by calling the emergencytelephone number: +34 971 928 603. In case of accident or crime, the Rental Company shall not be obliged to offer the Renter another rental vehicle. The Rental Company shall receive €60 for handling the processing of theaccident report(s). The Rental Company can offer you a new vehicle under the current conditions valid at the indicated time, with the aim of replacing the vehicle object of the accident, criminal act, or act of vandalism. In thissituation, it shall be considered that the Agreement has concluded between the two parties, Rental Company and Renter, and the Renter must pay all the costs arising from the Agreement to the Rental Company. 11. The followingare examples of criminal acts or acts of vandalism against the vehicle: Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tyres, or seats. Burglary causing damages to thewindows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.12. Unauthorised use of the Vehicle: The Renter shallbe responsible for using the Vehicle with due care, in accordance with its characteristics, respecting valid traffic regulations for motor vehicles in force and, at all times, avoiding all situations that may cause damage to the Vehicleor to third parties. Any case that breaches the stipulations of this paragraph shall also be understood as Unauthorised use. It is the obligation of the Renter not to allow the driving of the vehicle to any person other than thoseauthorized in accordance with this Contract, and they must pay a charge for unauthorized use of the vehicle for this reason and the Renter is directly responsible for any damage or injury caused to the vehicle or to third parties insuch case. The Renter shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorised use. In the event of unauthorised use of the vehicle, the Renter shall be obliged to pay all costsarising due to said damages. This sum specified shall be paid by charging it to the Renter’s credit card, charged to the deposit amount or in cash, with the Renter stating his express consent for all intents and purposes. The Renter’ssignature on the Rental agreement shall be considered acceptance of the general and specific conditions stated in this agreement. Unauthorised use includes, but is not restricted to, the following cases given by way of example: •Participation in competitions. •Illegal races • Driving without a driving license or without the authorisation of the Rental Company. • Pushing or towing any other vehicle. • Driving in places not suitable for public transport, suchas beaches, racing tracks, etc. • Driving on routes which may cause damages to the vehicle undercarriage/crankshaft. • Negligent use regarding the operation of the pilot lights or warning signals on the vehicle dashboard that theRenter declares to be aware of when signing this agreement. • The transport of goods or animals in the vehicle. • The transport of people or goods that directly or indirectly involves payment to the Renter (e.g., using the vehicleas illegal “taxi”). • The subletting of the vehicle. • The transport of a number of people or quantity of luggage greater than that authorised for the vehicle based on the number of safety belts. • Transport of luggage on top of thevehicle. (It is forbidden to place a roof rack on the vehicle). • Leaving objects in full view inside the vehicle. • Soiling the vehicle’s interior. • Driving the vehicle when tired, ill or under the influence of alcohol, medicine, or drugs.• Dangerous driving. • Driving without following traffic regulations. • Driving of the rented vehicle by a person who is not authorised in the agreement either as Renter(s) or additional driver(s). •Driving of the vehicle outside theallowed territory, established in point 16 of these conditions. • Use of the vehicle once the rental period has ended. • Not carrying a baby and/or booster seat if you are travelling with children under the age of 12 or any person witha height lower than 135 cm • IT IS FORBIDDEN TO SMOKE INSIDE THE VEHICLE. 13. Traffic infringements: The Renter shall be liable for payment of the fines of the law during the rental period. The Renter must informthe Rental Company of any fines against the Vehicle or the driver during the rental period. The Rental Company shall always charge a fee to the renter for the notification and handling of fine notifications. Payment of the fines isnot included in any of the coverages that can be taken out. Should the authorities detain the Vehicle due to any act or omission by the Renter, for any cause whatsoever, he/she shall be liable and compensate the Rental Companyfor all expenses and loss of profit incurred for said reason. 14. Joint and several liability. All renters and/or authorised drivers shall be jointly and severally responsible for all the Renter’s obligations arising from this agreementand the laws applicable thereto 15. Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% ofthe tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus therefueling management costs. a) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Companynot be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, theRenter should breach this point at the Check-In, he/she shall be charged handling costs of €29 plus the remaining litres until the tank is 100% full. 16. Authorised territory: The vehicle may only be driven in the national territory,the European Union, Andorra and Gibraltar, except for Bulgaria, Romania, Albania and the United Kingdom. In the event of cross-border crossing, the Lesser must contract (INT) Cross-border crossing supplement in order thatpassengers and vehicle are covered (as long as normal use is made and not contrary to traffic and circulation rules). The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation hasbeen sought, in writing, from the Lessor. Some of our vehicles are fitted with geolocators and if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract andthe Lessor may charge the Lessee for estimated damages and excess mileage, and this contract shall be terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken. Thecost for this service is detailed in the attached Annex. 17. Mileage: On the Balearic Islands and Canary Islands: unlimited per lease period. All other authorised territories: 300 km per day within the lease period, up to a maximum3,000 km. Only if this is exceeded or the Vehicle is used once the Contract has been concluded, an additional charge for exceeded mileage will be charged. 18. Additional services and extras: Speedy Check In: this is the fastdelivery service of the Vehicle and each service has a separate cost. The cost for this service is detailed in the attached Annex. 18.1. Extras: The Lessor offers child and baby seats under the cost established in the Annex. GPS: Thelessor offers GPS under the cost established in the Annex. 19. Payment: All services must be paid for in advance by credit card (VISA or MASTERCARD), debit card or in cash on our premises. If the Lessee wishes to pay incash, for security, they must pre-authorise a security deposit of 100% with respect to the deductibles and conditions established in point 9 and 9.2. Payment of reservations on our website may only be made using credit or debitcard above-mentioned. The method of obtaining said security deposit and the deductible will only be through the credit card provided by the Lessee to the Lessor or the additional driver appearing on, and who has signed, theContract. Return of the deductible and Security Deposit or Pre-authorisation may take between 14 and 31 days depending on the bank used and the operating conditions of the Lessee's bank. OK Mobility only accepts VISA andMASTERCARD credit cards and does not apply any surcharge. 20. Currency: The rates established by the Rental Company are valued in Euros (€) and can be converted in any other currency using the following converter:https://www.google.com/finance /converter, not being liable for any conversion error. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. 21.Taxes: All prices detailed in the rates include the corresponding IGIC. The Rental Company is exempt from the payment of any other taxes that any state, regional or local authority may establish in the course of this Agreement.22. Jurisdiction and Applicable law: This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the Transport Arbitration Boards, Courts and Tribunals of Mallorca for anyincidents and matters which arise from this contract, except for those regarding consumer goods which will be governed by the jurisdiction established in their own regulations. 22.1. In accordance with the regulation on onlinedispute resolution for consumer matters (EU Regulation No. 524/2013), reference should always be made to the EU platform for online dispute resolution. It also applies, if there is no will to participate in said procedure 23.Cancellation policy: All cancellations must be made in writing to the following e-mail address: reservas@okrentacar.es, indicating the booking number in the subject. In Refundable Rates, a refund will be made at least with 48hours (Depending on the rate) prior to the start day of the booking, except for reasons of force majeure (natural catastrophe, wars, terrorist attacks, death or sudden serious illness of the Lessee, his/her parents, siblings or children),reliably accredited via web, email or ordinary mail. In Non-Refundable Rates, no refund will be made except for reason of force majeure. 24. Customer service and claims: If you want to make any suggestions about improvementof our services, you can use the email: customerservice@okrentacar.es and additionally, all our facilities have official complaint sheets which will be given to you when requested to our employees. 25. Framework agreement: Thepresent conditions have the consideration of framework agreement, being applicable to all rental agreements signed between the Renter and OK RENT A CAR. 26. TRANSLATION: The Renter has the right to receive a copy inofficial language of the present General Conditions and this shall be stated in its versions written in other languages, informing you in our facilities of all the languages we have available at that time. In the event of any discrepancies,the prevailing version shall be the Spanish version. 27. PRIVACY POLICY. III. PROCESSING OF PERSONAL DETAILS. INFORMATION ON DATA FILING SYSTEMS AND PROCESSING. In accordance with 2016/679(GDPR), you are informed that the personal data here gathered will be included in filing systems of which the controller is OK MOBILITY ISLAS CANARIAS SLU The personal details collected in relation to a query or requestshall be handled to process it, and, where applicable, contact you in relation to this. THIRD-PARTY DETAILS. - If personal details owned by third parties are provided, you state that you have the consent of the affected partiesfor this and have previously informed them of the content of this privacy policy. COMMERCIAL COMMUNICATIONS. I expressly agree that the data contained in the Contract may be transferred to keep me informed either byemail or by any other means as to operational and commercial information and the execution of opinion studies as to products and services offered by OK MOBILITY ISLAS CANARIAS SLU. or by the companies that comprisethe OKGroup, or entities in the same sector with which it collaborates, in connection with the leisure, insurance, financial and automotive sectors. Further details as to our privacy policy may be consulted on our website. RIGHTSOF THE INTERESTED PARTY. Those affected may exercise their rights of access, rectification, restriction, erasure and objection by writing, enclosing a copy of their identity document, to the aforementioned postal address orthe email address: rgpd@okrentacar.es. The Renter’s signature on the Agreement shall be considered as acceptance of the General and Specific Conditions specified in the agreement.