All bookings made through the OK Mobility website can be forwarded to an email. If you booked through an intermediary, please contact them to request a booking confirmation
With the exception of the LITE rate, all reservations made through the OK Mobility website can be modified up to 48 hours prior to vehicle pick-up. Smart and Lite rate reservations are non-refundable.
In case you have booked through an intermediary, you must contact them to request the modification.
If you have booked through our website or by phone, you can request the modification of your reservation by calling +34 971 92 84 75.
To cancel a booking made through the website or app, log in to OK Club or sign up. Go to your “Pending bookings” and find your booking. You can now cancel the booking and if it is a refundable rate, you will automatically receive the corresponding refund. You can cancel through the website or the app. You can access the OK Club or register by clicking on the following linkhttps://okmobility.com/en/club If you booked at the counter or in our Customer Service Center, please call 971 126 880. If you made the booking through an intermediary, please ask them for advice on modifying or cancelling it.
