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Rent a car
Frequently Asked Questions:Rent a car

The digital prescription will be sent to you by email or directly to a pharmacy in Spain or Germany, if requested. You will also receive a treatment sheet and a clinical report

Once the consultation is over, if you require treatment, you will receive a digital prescription, which can be sent directly to a pharmacy in Spain or Germany, if required. You will also receive a treatment sheet and a full clinical report

You will need a mobile device or tablet, on which you will receive a link to a virtual room where a doctor will be waiting

The service is available in Spanish and English

Customers who have purchased our OK Super Premium Cover can contact our Call Center to request the service. After confirming your details,  an operator will contact you and put you in touch with a doctor, who will perform a consultation according to your symptoms.

Immediate medical attention, so you can avoid travelling and waiting for hours or even days, which is what you can expect from conventional processes for medical house calls or treatment at a healthcare center. 

Services available:

  • Medical consultation
  • Second medical opinion
  • Interpretation of results, clinical analyses, scans and other tests
  • Electronic prescription service
  • Medical advice
  • Monitoring of customers admitted to hospital

A new option that includes total vehicle cover, roadside assistance and a telemedicine service

Yes

OK Super Premium Cover provides comprehensive cover for your vehicle, along with roadside assistance and a telemedicine service

Yes, depending on your device and cover

Sí, en función del terminal y la cobertura

Yes, if the doctor believes it is necessary

OK Mallorca Airport

OK Barcelona Airport

OK Ibiza Airport

OK Málaga Airport

OK Alicante Airport

OK Menorca Airport

OK München Airport

OK Madrid Airport

OK Seville Airport

OK Gran Canaria Airport

OK Milan - Malpensa Airport

OK Valencia Airport

OK Frankfurt Airport

OK Roma-Fiumicino Airport

OK Santiago Airport

OK Tenerife Sur Airport

OK Barcelona - Sants Station

OK Tenerife Norte Airport

OK Milan - Bergamo Airport

OK Bilbao Airport

OK Oviedo Airport

OK Barcelona Paseo de Gracia

OK Lisboa Airport

OK Hamburg Airport

OK Madrid - Atocha Station

OK Lyon Airport

OK Oporto Airport

OK Granada Airport

OK Valencia Station

OK Seville - Santa Justa Station

OK Zagreb Airport

OK Nice Airport

OK Lisboa Restauradores

OK Murcia Airport

OK Roma Termini Station

OK Zaragoza Station

OK Faro Airport

OK Istanbul Airport

OK Santander Airport

OK Catania Airport

OK Pisa Airport

OK Milano Centrale Station

OK Athens Airport

OK Alicante - Station

OK La Coruña Airport

OK Formentera Port

OK Thessaloniki Airport

OK Madrid - Chamartin Station

OK Dubrovnik Airport

OK Bordeaux Airport

OK Olbia Airport

OK Split Airport

OK Oporto Boavista

OK Zadar Airport

OK Mallorca - Poligono levante

OK Barcelona - Mas Blau

OK Zaragoza Cargo

OK Malaga-Maria Zambrano

OK Mallorca - Manacor

OK Mallorca - Asima

Customers who have taken out our Ok Super Premium Cover can contact our Telemedicine Service 24 hours a day, 365 days a year, on the following numbers: 

Spain +34 971 126 880
Italy +39 0653262388
Portugal +35 1215551037
France +33 185852359
Germany +49 8944397126
Greece +30 2812220046
Croatia +38 517707269
Turkey +908503901920

By calling our Customer Service line:

Spain +34 971 126 880
Italy +39 0653262388
Portugal +35 1215551037
France +33 185852359
Germany +49 8944397126
Greece +30 2812220046
Croatia +38 517707269
Turkey +908503901920

The customer may receive a consultation by phone or video call, depending on their connectivity.

Approximately 15-30 minutes

Yes, this service is for all passengers in the vehicle that has been rented with our OK Super Premium Cover

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