Rental terms and conditions
All bookings made through the OK Mobility website can be forwarded to an email. If you booked through an intermediary, please contact them to request a booking confirmation
With the exception of the LITE rate, all reservations made through the OK Mobility website can be modified up to 48 hours prior to vehicle pick-up. Smart and Lite rate reservations are non-refundable.
In case you have booked through an intermediary, you must contact them to request the modification.
If you have booked through our website or by phone, you can request the modification of your reservation by calling +34 871 055 312.
To cancel a booking made through the website or app, log in to OK Club or sign up. Go to your “Pending bookings” and find your booking. You can now cancel the booking and if it is a refundable rate, you will automatically receive the corresponding refund. You can cancel through the website or the app. You can access the OK Club or register by clicking on the following linkhttps://okmobility.com/en/club If you booked at the counter or in our Customer Service Center, please call (+34) 871 055 312. If you made the booking through an intermediary, please ask them for advice on modifying or cancelling it.
If you have booked through our official okmobility.com website, over the counter or at our Customer Service Centre, have collected your vehicle and need to extend your contract, you can contact us by calling 871 055 312. Please note that contract extensions may be subject to availability and additional costs.
If you have booked with an intermediary, you must return the vehicle at the scheduled date and time and make a new booking.
If you need to extend your current rental, please contact Customer Service on (+34) 871 055 312. Please note that we can only extend contracts for bookings made through our website www.okmobility.com.
To request an invoice under a company name, you must register with the Club OK and do so from the "My Invoices" section.
The amount of the deposit varies according to the category of the vehicle, see general conditions.
The return of the Excess and/or Deposit or Preauthorisation may vary between 14 and 31 days depending on the bank used and due to the operational capacity of the lessee's bank.
If you need to add an extra to your rental, please fill in the form.
