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Frequently Asked Questions Rent a car

The release of the pre-authorised amount is made at the time of contract closure, usually on the same day the vehicle is returned. Depending on the settlement period of your credit card or the conditions of your bank, the release of the excess and/or deposit may take up to 30 days to be reflected. Remember that, as it is a pre-authorisation, you will not see it reflected as a refund but as an extension of the credit associated with the card. If after this period you have any doubts about this concept, please contact our Call Centre.

I want to know when my excess or deposit will be unblocked

Fuel policy: At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. b) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement. If, on the contrary, the Renter should breach this point at the Check-In, he/she shall be charged for the refueling management costs plus the remaining litres until the tank is 100% full.

The circulation on some roads may have its own conditions or costs. As the contract holder, you must check in advance the obligation to pay the required fee or toll for the use of these infrastructures.
If during your rental you commit an infraction that has not been paid at the time, due to the formalities with the sanctioning body and the trips that our external agency has to make, OK Mobility could pass this cost on to the contract holder, as indicated in clause 13 of our general conditions.
 

You can request information on extra charges made after the rental ends.

I want information on extra charges

You can request information about damages after the rental ends.

I want information about damages

To request an invoice under a company name, you must register with the Club OK and do so from the "My Invoices" section.

Go to invoice request form
Lost property

If you have had an accident during the rental and want to send us the accident report and other information such as your insurance details, use the form.

I want to attach an accident report and my insurance details

The online fines management platform is used to pay for a fine corresponding to a traffic infraction committed in Spain, from any device with an Internet connection and provided it is a rental vehicle. 

Ok Fines allows payment by credit card from anywhere in the world.

It is a service offered by Gestorías Asociadas Gesthispania, S.L. and is reserved for the exclusive use of OK Mobility clients.

It is easy to access and use Ok Fines. 

No registration required. You must follow the link provided in the email and SMS communication about the fine available for payment, and enter the code provided therein.

Indeed! The online payment process of this platform is supported by a payment gateway that protects all transactions through Anti-Fraud Monitoring Systems, Secure Authentication Systems (SAS) and Secure Communication Protocols.

Likewise, Gesthispania, the supplier, has the ISO/IEC 27001:2013 information security certification.

https://okfines.com/home

No, this platform treats the information that is provided in order to be able to execute the orders entrusted, in this case, the payment of fines, and in relation to them make the appropriate communications, accounting and billing of these. You can expand this information in the Privacy Policy of Gesthispania.

The main advantage is that it is a platform that allows you to pay traffic fines imposed by any body in Spain, as if you were paying them directly. The safety in the payment of your fines is guaranteed, Gesthispania, the supplier, has the ISO/IEC 27001:2013 information security certification.

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