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Frequently Asked Questions Subscription

The OK Mobility subscription is the perfect alternative to buying a vehicle. It allows you to enjoy the vehicle that best suits your needs for the period you choose, with no down payment and all costs included (insurance, taxes, MOT, maintenance). Moreover, you can contract it 100 % online.

All you have to do is select the vehicle category that best suits your needs, the pick-up date, the duration of the subscription and the office where you want to collect your vehicle. Pay the first instalment and start enjoying your subscription! 

In addition, when you sign up for your subscription we will give you free rental days with OK Mobility through our Mobility Wallet. You will have a balance of rental days depending on the duration of your subscription, which you can manage in your private area.

Once you have paid the first instalment, you will receive an email confirming your subscription. Should you not have a previous user to access OK Mobility’s private area, you will receive a second email providing you with the details to access and manage both your subscription and your Mobility Wallet.

Of course, you can contact us on 910 300 416. Our customer service hours are 08:00 to 20:00 Monday to Saturday and 8:00 to 16:00 on Sundays. 

The Subscription has a 12-month duration.

  • Mobility Wallet gift voucher
  • Inmediate Delivery
  • Fixed rate, no surprises
  • Premium Cover
  • Vehicle maintenance, taxes and service
  • Preferential service when picking your vehicle up
  • 24 hours road assistance
  • 1.250 kilometers per month for car subscriptions, 800 kilometers per month in case of motorbikes suscriptions.

 

Duration of the subscriptionMobility Wallet No. Days
3 months5
6 months7
9 months10
12 months15
24 months30

The Mobility Wallet is a virtual wallet where you can accumulate rental days with OK Mobility. Once you have completed your subscription's booking process, you will receive your free rental days gift in your Mobility Wallet, within the private area. You will be able to use these rental days at any OK Mobility destination, with all inclusive ((Premium Cover, Roadside Assistance, No Excess). These rental days will be available on your account for the duration of your subscription and their use does not affect your subscription. You can have your subscription active and decide to use these mobility days on your travels.

In order to drive outside the territory, you must go to the office to fill in the form. Unless it is specifically authorised the rented vehicle can only be driven in Spain. If the renter receives express authorization from the car rental supplier, he may drive the vehicle throughout the European Union, as well as in national territory. In the case of crossing borders, the car rental supplier reserves the right to charge the renter an international supplement (INT), to cover any additional expenses that may arise from driving the vehicle outside the national territory

The vehicle may not be loaded or transported on any means of transport without OK Mobility’s prior authorisation. If you need to do so, please contact us on 910 300 416 or email suscripcion@okmobility.com.

We inform you that some of our vehicles are equipped with geolocators and, should we detect that they have exceeded the permitted territory, it may be considered a breach of the contract with the possible associated costs that this entails.

We will always try to deliver the reference model or the most similar to the model chosen depending on the office availability

You must be at least 18 years old and have a valid ID card and driving licence for the entire subscription period.

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