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Frequently Asked Questions:Subscription

The OK Mobility subscription is the perfect alternative to purchasing a vehicle. It allows you to enjoy the vehicle that best suits your needs. All this with  Premium Coverage, taxes, MOT and maintenance included!

With the Next Level Subscription you will have at your disposal a vehicle from the fleet of the Mobility Group to which you subscribe.

You can arrange it 100 % online. Then choose the pickup date and the office where you want to pick up your vehicle. It's as simple as that... Pay the first instalment and start enjoying your Next Level Subscription.

When you pay your first instalment you will receive an email confirming your subscription and access to the Client Area. If this is your first time with OK Mobility, don't worry. We will then send you a second email with your Club OK login details.

Should you not have a previous user to access OK Mobility’s private area, you will receive a second email providing you with the details to access your Club OK and hence manage  your subscription.

Of course you can! The customer service telephone number for the Next Level Subscription is +34 871 055 313. Our customer service hours are 09:00 to 17:00 Monday to Friday.

The Next Level Subscription lasts for 3-6 months and you may cancel it whenever you wish. If you want to end this service, as a penalty, you must pay the amount corresponding to two months of whichever Mobility Group you have subscribed to.

  • Inmediate Delivery
  • Fixed rate, no surprises
  • Premium Cover
  • Vehicle maintenance, taxes and service
  • Preferential service when picking your vehicle up
  • 24 hours road assistance

In order to drive outside the territory, you must go to the office to fill in the form. Unless it is specifically authorised the rented vehicle can only be driven in Spain. If the renter receives express authorization from the car rental supplier, he may drive the vehicle throughout the European Union, as well as in national territory. In the case of crossing borders, the car rental supplier reserves the right to charge the renter an international supplement (INT), to cover any additional expenses that may arise from driving the vehicle outside the national territory

The vehicle may not be loaded or transported on any means of transport without OK Mobility’s prior authorisation. If you need to do so, please contact us on +34 871 055 314 or email suscripcion@okmobility.com.

We inform you that some of our vehicles are equipped with geolocators and, should we detect that they have exceeded the permitted territory, it may be considered a breach of the contract with the possible associated costs that this entails.

When you collect your subscription vehicle, you will receive one of the models included in the selected mobility segment. The allocation of the vehicle will depend on the availability of the Store at the time of pic

You must be at least 18 years old and have a valid ID card and driving licence for the entire Subscription period.

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