After completing your Subscription booking:
1. If you would like to change the vehicle type (car, van, motorbike, etc.) or category (SUV, Urban, Compact, etc.), you will need to make a new booking.
After the Subscription contract has been signed:
1. If you would like to change the vehicle type (car, van, motorbike, etc.) or category (SUV, Urban, Compact, etc.), you will need to make a new booking.
2. If you would like to change the vehicle model within the same category that you subscribed to, you will need to inform us, change the vehicle at the beginning of the invoicing period, and pay a fee of €100.
***All changes are subject to vehicle availability and the needs of OK MOBILITY. Requests for changes must be sent to suscripción@okmobility.com.
Active Subscriptions cannot be extended, but you can make a new booking via our website, app, or Leads Center, so you can continue to enjoy your Subscription with us.
You can cancel your Subscription booking by paying the amount of your first monthly instalment.
Once the contract begins, you can request early cancelation by writing to us at suscripcion@okmobility.com. If you do not send your request at least fifteen (15) days before the next invoicing period, you will need to pay a fee corresponding to the amount of the following monthly instalment.
If you booked your Subscription with the “One-off” payment method, benefiting from the additional discount, and would like to cancel early, the total payment amount
shall be pro-rated to calculate the monthly instalment fee.
***Early cancelation does not entitle customers to refunds or deductions of any amount from monthly instalments already paid.
