OK Help

Find an answer to your question

Frequently Asked Questions Your definitive guide

How can we help you?
Frequently Asked Questions Subscription

No. The subscription is automatically renewed every month, until the end of the contracted period.


After the first 3 months of your subscription, you can change the duration of your subscription. Should you want to change your subscription for a shorter duration, you would have to pay the difference in the fee that you benefited from by taking out a subscription for a longer duration. In other words, if you take out a 24-month subscription and, after 6 months, decide to reduce it to 12 months, you will have to pay the difference between the 24-month and 12-month subscription for those 6 months of subscription already taken.

You can cancel your subscription from your private area free of charge up to 48 hours before collection. If cancelled within 48 hours prior to collection, the 1st month's subscription will be charged, which means that the initial amount paid at the time of online booking will not be refunded.

The cancellation of the contract once it has started entails a 2 monthly payment penalty, except if you are in the penultimate month of the contract, when only the final monthly payment will be charged

Form submission completed
Your data has been sent successfully.

Thank you
Form submission failed
There is a problem sending the data.
Try again later