Question 1

What is the OK Club?

Accepted Answer

The OK Club is a further step in our relationship with you and our commitment to make you our top priority. To this end, we have created a Club in which you will be rewarded for your loyalty.

In the Club you will be able to accumulate points with each rental, that can be exchanged for gifts and special services designed for you. You will also have access to exclusive promotions and preferential treatment.

Question 2

Is the OK Club registration free of charge?

Accepted Answer

Yes. This service is completely complimentary.

Question 3

What are the advantages of being an OK Club member?

Accepted Answer

Accumulate days in your Mobility Wallet and use them whenever you want.
Manage and download your invoices immediately
Streamline your next booking
Priority access to offers
Earn points with your bookings and redeem them for PRIZES
Receive exclusive discounts

Question 4

How can I join the OK Club?

Accepted Answer

You can register once you are making your booking or through the following link: https://okmobility.com/en/club

Question 5

How can I earn points to obtain OK Club gifts or benefits?

Accepted Answer

In a simple way, with every rental made on okmobility.com you will see your points balance increase. Each euro spent will represent one point on the balance.

Question 6

If I have booked in the past, before I joined the club, can I get those points back?

Accepted Answer

Points for bookings made through the OK Mobility website in the last 90 days will be awarded automatically.
We also offer you the opportunity to recover the points from those bookings that you have not made through the OK Mobility website and enjoyed in the last 90 days. To do so, go to the 'Recover Points' section in your private area.

Question 7

How can I redeem my OK Club points?

Accepted Answer

In the Club's private area there is a 'Gift catalogue' section where you can exchange your points balance for exclusive gifts and services. Gifts such as discounts and free extras will appear in the 'My gifts' section where you can redeem them. If you opt for a physical gift, we will ask you for your details so that we can send it to you by post.

Question 8

How can I find out how many OK Club points I have?

Accepted Answer

You can see your total points at the top of your OK Club private area. We will also send you a monthly summary of your accumulated points, which you will only receive if you agree to receive communications from us.

Question 9

Can I redeem mobility days on websites other than okmobility.com?

Accepted Answer

No! Your Mobility Wallet mobility days are only valid for bookings on our direct channel: the official OK Mobility website.

Question 10

What is the Mobility Wallet?

Accepted Answer

The Mobility Wallet is a digital wallet where you can accumulate vehicle hire days and redeem them whenever and wherever you want.

- Flexible vouchers for different types of vehicles: small, compact, SUV or motorcycle.
- Guarantee your vehicle when you need it.
- Guarantee the price of your next rental.
- Inclusive: Premium Cover, Roadside Assistance, Excess Elimination. To take advantage of this perk, you must be an OK Club member. Sign up here https://okmobility.com/en/club

Please note that if you take subscribe to our service, you receive free days in your Mobility Wallet. For more information about our Subscription, see: https://okmobility.com/en/help/subscription

Question 11

When can I start using my Mobility Wallet mobility days?

Accepted Answer

Each voucher may only be used on bookings with a pick up date starting seven days after purchasing the voucher.

Question 12

Can I cancel a reservation made with my Mobility Wallet days?

Accepted Answer

You can cancel it from your OK Club Customer Area as long as you chose rates which include free cancellation option (Premium or Standard).
Once you have cancelled, the mobility days you consumed will be automatically returned to you.

Question 13

Can I gift my mobility days from my Mobility Wallet?

Accepted Answer

Of course! It's as simple as:

1. Access your OK Club Client Area.
2. Select 'Mobility Wallet'.
3. Fill in the fields associated with the 'GIFT MOBILITY DAYS' feature.
4. Confirm the gift.
5. Both you and the person you chose will receive a confirmation message about the gift. All done!

Question 14

What types of vehicles are included in the mobility vouchers?

Accepted Answer

You can choose from four vehicle categories: Small, Motorcycle, SUV and Compact.

Question 15

Where can I enjoy my Mobility Wallet day

Accepted Answer

Vouchers cannot be used at the following destinations: Miami, Malta, Belgrade, Tivat, Podgorica, Tirana, Bucharest, Zante (Zakynthos), Heraklion, Chania, Rhodes, Marrakech, Larnaca and Paphos.

Question 16

Are the mobility days in my Mobility Wallet refundable?

Accepted Answer

Once you have purchased the voucher, you have one year to use the mobility days that you have bought. Once that period has passed, you will no longer be able to use the mobility days and they will not be refundable.

Question 17

Do Mobility Wallet days expire?

Accepted Answer

Yes, Mobility Wallet days expire 1 year after the purchase date.

Question 18

Information on rental terms and conditions

Accepted Answer

Rental terms and conditions

Question 19

What is the minimum age and how old do I have to be to rent a vehicle?

Accepted Answer

For rentals in Spain, Italy, Portugal, France and Germany: Each driver must be at least 18 years of age and hold a valid driving licence for the duration of the rental period. A minimum of one year's driving licence is not required. Cargo vans are excluded, for which a minimum of 20 years of age and 2 years of driving licence are compulsory. In addition, you they present a valid European ID card or passport. There is a Young Driver supplement applicable to those aged between 18 and 25, both included, of € 10 per day with a minimum of €2 4 and a maximum of € 300.

For rentals in Greece and Malta: Each driver must be at least 21 years of age and have held for at least one year, a valid driving licence for the entire rental period. In addition, you they present a valid European ID card or passport. There is a Young Driver supplement applicable to those aged between 21 and 25, both included, of €10 per day with a minimum of € 24 and a maximum of € 300.

Please note that we have different types of vehicles available. In section 3. Generally and avoiding some small exceptions, the age is 18 years without minimum time holding a driving licence.

COCHE
COUNTRY	MINIMUM AGE	LICENSE	MAXIMUM AGE	EXTRA YOUNG DRIVER
GERMANY	18	no minimum		18 - 25 both included
CROATIA	18	no minimum		18 - 25 both included
SPAIN	18	no minimum		18 - 25 both included
FRANCE	18	no minimum		18 - 25 both included
GREECE	21	1 year minimum		21 - 25 both included
ITALY	18	no minimum		18 - 25 both included
MALTA	21	1 year minimum	71	21 - 25 both included
MONTENEGRO	19	1 year minimum		19 - 25 both included
PORTUGAL	18	no minimum		18 - 25 both included
SERBIA	19	1 year minimum		19 - 25 both included
MOTOS
SPAIN	18	A1 y A2 - no minimum *B - 3 years minimum		18 - 25 both included
ITALY	18			18 - 25 both included
PORTUGAL	18			18 - 25 both included
CROATIA	18			18 - 25 both included

Question 20

What documents do I need to rent a vehicle?

Accepted Answer

We need: Driving licence, valid ID card or passport recognised by Spanish law and a credit card in the name of the main driver.

The documents required to rent a vehicle with us are:

Valid National Identity Card or Passport
Driving licence and, if necessary, an international driving licence (depending on where you come from).
Credit and/or debit card (the latter subject to conditions) in the name of the main driver.

Attached you will find the requirements set out in our CCGG in section 3. Drivers:
“3. Driver(s): The lessee and additional drivers must be at least 18 years of age and must present a European identity card or passport and driving licence, both documents must be valid for the entire rental period, in physical format, legible and in good condition and accepted by Spanish law. Current driving licences of EU and EEA (Iceland, Liechtenstein and Norway) citizens are accepted by law and valid for driving in Spain. Licences issued in third countries will be accepted if they comply with the requirements of Article 21 of the General Regulations for Drivers; provided that the licence is in force, the holder is of the age required in Spain to obtain an equivalent Spanish licence and that no more than six months have elapsed since the holder acquired normal residence in Spain. In all other cases, it is necessary to present an international permit together with a valid driving licence issued by the country of origin. For further information, we recommend consulting the website of the Spanish Dirección General de Tráfico (DGT): DGT - Driving licences valid for driving in Spain or contact directly the consulate in Spain of the country of issue of your licence. It is the customer's responsibility to check whether their driving licence is valid for driving in Spanish territory. Driving licences will be accepted in electronic or digital format, in the official applications, but not in photographic format or as a copy.

Question 21

Lost property

Accepted Answer

This document will be sent to our customer service department.

Question 22

Is there a km limit on my rental?

Accepted Answer

Cars: 300km/day, 3000km/contract (except Stores with unlimited km).
Motorbikes: Unlimited mileage (in all Stores, there is no exception, and regardless of the length of the booking).
Cargo and Camper: 400km/day, 4000km/contract (in all Stores, there is no exception, regardless of the length of the booking).

Question 23

Information on our Stores

Accepted Answer

Some of our Stores that are located outside the airport terminal have a free shuttle service to and from the airport. Check here for information on how to find the meeting point.

Question 24

Where to return your vehicle?

Accepted Answer

Some of our Stores that are located outside the airport terminal have a free shuttle service to and from the airport. Check here for information on how to find the meeting point.

Question 25

Information about the Shuttle

Accepted Answer

Some of our Stores that are located outside the airport terminal have a free shuttle service to and from the airport during business hours. Check here for information on how to find the meeting point:

Question 26

I want to request an invoice

Accepted Answer

To request an invoice under a company name, you must register with the Club OK and do so from the 'My Invoices' section.

Question 27

How to request the invoice?

Accepted Answer

To request the invoice click here

Question 28

Which payment methods can I use to book a car?

Accepted Answer

Pay for your car bookings with Visa, American Express, Bitcoin or Amazon Pay. There is also the option of Scalapay if you would like to split the cost of your rental into three interest-free payments.

Question 29

Do I have to present a credit card?

Accepted Answer

All services will be paid by credit or debit card at our offices. If you wish to make a reservation through our website, payment can only be made by credit card. Withholding of the excess shall only be possible by credit card. The repayment of the excess can take between 14 and 31 days depending on the bank. OK Mobility only accepts VISA and MASTERCARD credit cards. AMERICAN EXPRESS accepted only in Spain (except Canary Islands) and Germany.

Question 30

I don't have a credit card, can I rent a car?

Accepted Answer

If you only have a debit card, you should choose one of our covers (OK Premium Cover or OK Premium International) as it is only possible to block the excess on a credit card.

As mentioned above, only OPC and/or CAR coverage is available and can be purchased together and/or separately. If the customer wishes to complement their international coverage, they may do so by contracting the INT - international supplement. This supplement may be paid for the entire rental and/or for the days requested by the customer within the booking. It should be noted that, should any occur outside the contracted period of INT, the customer will be responsible for the costs.

Question 31

What is the Mobility Wallet?

Accepted Answer

The Mobility Wallet is a digital wallet where you can accumulate vehicle hire days and redeem them whenever and wherever you want.

- Flexible vouchers for different types of vehicles: small, compact, SUV or motorcycle.
- Guarantee your vehicle when you need it.
- Guarantee the price of your next rental.
- Inclusive: Premium Cover, Roadside Assistance, Excess Elimination. To take advantage of this perk, you must be an OK Club member. Sign up here https://okmobility.com/en/club

Please note that if you take subscribe to our service, you receive free days in your Mobility Wallet. For more information about our Subscription, see: https://okmobility.com/en/help/subscription

Question 32

What excess and deposit should I leave for my rental?

Accepted Answer

The amount of the deposit varies according to the category of the vehicle, see general conditions.

Question 33

How long will the excess and/or deposit be retained?

Accepted Answer

The return of the Excess and/or Deposit or Preauthorisation may vary between 14 and 31 days depending on the bank used and due to the operational capacity of the lessee's bank.

Question 34

I want to know when my excess or deposit will be unblocked

Accepted Answer

The release of the pre-authorised amount is made at the time of contract closure, usually on the same day the vehicle is returned. Depending on the settlement period of your credit card or the conditions of your bank, the release of the excess and/or deposit may take up to 30 days to be reflected. Remember that, as it is a pre-authorisation, you will not see it reflected as a refund but as an extension of the credit associated with the card. If after this period you have any doubts about this concept, please contact our Call Centre.

Question 35

What are the toll collection systems in Portugal like?

Accepted Answer

In Portugal there are two toll collection systems: The traditional system with barriers and payment at the toll booth and the gantry system with electronic toll collection (Multi Lane Free Flow - MLFF). In both cases, Via Verde allows you to travel freely, without stopping to pay.

Question 36

What is the OK Mobility Via Verde identification device used for?

Accepted Answer

Contracting the Via Verde electronic service with identifier allows access and automatic payment of Via Verde toll services on Portuguese motorways.

Question 37

What is the cost of getting the device?

Accepted Answer

The cost of the service is € 1.50 plus VAT per day.

Question 38

I want information about my tolls or traffic fines

Accepted Answer

The circulation on some roads may have its own conditions or costs. As the contract holder, you must check in advance the obligation to pay the required fee or toll for the use of these infrastructures.
If during your rental you commit an infraction that has not been paid at the time, due to the formalities with the sanctioning body and the trips that our external agency has to make, OK Mobility could pass this cost on to the contract holder, as indicated in clause 13 of our general conditions.

Question 39

How can I pay the fines received?

Accepted Answer

The online fines management platform is used to pay for a fine corresponding to a traffic infraction committed in Spain, from any device with an Internet connection and provided it is a rental vehicle.

Ok Fines allows payment by credit card from anywhere in the world.

It is a service offered by Gestorías Asociadas Gesthispania, S.L. and is reserved for the exclusive use of OK Mobility clients.

Question 40

How can I access my fine management area?

Accepted Answer

It is easy to access and use Ok Fines.

No registration required. You must follow the link provided in the email and SMS communication about the fine available for payment, and enter the code provided therein.

Question 41

Is OK Fines a secure site?

Accepted Answer

Indeed! The online payment process of this platform is supported by a payment gateway that protects all transactions through Anti-Fraud Monitoring Systems, Secure Authentication Systems (SAS) and Secure Communication Protocols.

Likewise, Gesthispania, the supplier, has the ISO/IEC 27001:2013 information security certification.

https://okfines.com/home

Question 42

Does the OK Fines store my personal data and my payment details?

Accepted Answer

No, this platform treats the information that is provided in order to be able to execute the orders entrusted, in this case, the payment of fines, and in relation to them make the appropriate communications, accounting and billing of these. You can expand this information in the Privacy Policy of Gesthispania.

Question 43

What is the advantage of making the payment through Ok Fines?

Accepted Answer

The main advantage is that it is a platform that allows you to pay traffic fines imposed by any body in Spain, as if you were paying them directly. The safety in the payment of your fines is guaranteed, Gesthispania, the supplier, has the ISO/IEC 27001:2013 information security certification.

Question 44

How do I pay any traffic fines that I have received during the trip?

Accepted Answer

The Renter will be responsible for the payments of the fines during the rental period. The Renter must inform the Lessor of any fine imposed on the Vehicle or the driver during the rental period. The Lessor will always charge for notification and management of notification of fines for sanctions filed against the Renter. The payment of fines is not included in any of the coverages that can be contracted. In the event that the authorities retain the Vehicle due to an act or omission on the part of the Renter, whatever the cause, the Renter will be responsible and will indemnify the Lessor for all expenses and lost profits incurred for such reason.

Question 45

When are tolls collected automatically by the electronic identifier?

Accepted Answer

OK Mobility will automatically debit the vehicle reservation holder's credit card account for the accrued costs of using the electronic toll lanes. The surcharge can be made immediately upon return of the vehicle or within thirty days after the return of the vehicle.

Question 46

Information on our Stores

Accepted Answer

Some of our Stores that are located outside the airport terminal have a free shuttle service to and from the airport. Check here for information on how to find the meeting point.

Question 47

I want to request to return the vehicle later

Accepted Answer

If you have booked through our official okmobility.com website, over the counter or at our Customer Service Centre, have collected your vehicle and need to extend your contract, you can contact us by calling 0034 971 126 880. Please note that contract extensions may be subject to availability and additional costs.

If you have booked with an intermediary, you must return the vehicle at the scheduled date and time and make a new booking.

Question 48

I want to request the extension of my rental contract

Accepted Answer

If you need to extend your current rental, please contact Customer Service on +34 971 126 880. Please note that we can only extend contracts for bookings made through our website www.okmobility.com.

Question 49

I want to request to return the vehicle at another Store

Accepted Answer

If you need to return the vehicle to a Store other than the collection Store, please contact Customer Service on 902 360 636 or 971 126 880.

Question 50

What are the conditions for renting a camper?

Accepted Answer

Be at least 18 years old and must present a European DNI or Passport and driving license, both documents in force during the entire rental period, in physical format, legible and in good condition and accepted by Spanish legislation.

Question 51

What equipment does it have inside?

Accepted Answer

Automatic climate control in the cabin
Bluetooth digital radio with hands-free and steering wheel controls
USB charging port
Cruise Control
Sliding door on the right side (includes electric step)
Double bed 184.5

x 130 cm on storage trunk in the rear. Mattress 4 pieces with fixing to the trunk + mattress cover)

Air conditioning

Supplementary heating 4kW
Water heater up to 90L

Butane installation

Butane installation in the kitchen

Camper equipment

Combi cooker 2 burners with 1 sink
Hot and cold water mixer tap in the sink
75L built-in refrigerator
WC Thetford c223
Shower tray in thermoformed abs with two drains
Two tanks of 90L each: one for clean water and one for dirty water
Water pump
20mm Kaiflex elastomeric foam interior insulation

Rear doors with 270º opening
Electric handbrake
ESP 9 security system
Crosswind assistant
CAN-bus system
Bathroom cabin on the left side
Second slatted base bed with mattress

Second removable bed installed on top of the trunk bed with slatted base, mattress and mattress cover

Control panel functions CBE PC180
Control unit for:

1st and 2nd battery levels
Level dirty and clean water tanks
Connection sockets 12V/220V
Water pump converter connection
Outside light

External fittings

500mm straight electric step on side door
Inlet with external key cap for filling clean water
Polar white 3700 mm awning with ceiling support

Led spotlight outdoor area lighting

LED spotlight installed in the upper part (under awning) on the right side lighting the outdoor area.

Question 52

How many sleeping places does it have?

Accepted Answer

4

Question 53

¿What documentation do I need to pick up the vehicle?

Accepted Answer

The Renter and the additional drivers must be at least 18 years old and must present a European DNI or Passport and driving license, both documents in force during the entire rental period, in physical format, legible and in good condition and accepted by Spanish legislation.

Question 54

In which countries is it available?

Accepted Answer

Spain

Question 55

Does it have GPS?

Accepted Answer

Not available

Question 56

Can I take the van to a Festival?

Accepted Answer

According to municipal ordinance

Question 57

Is there a mileage limit to certain areas?

Accepted Answer

400km/day, 4000km/rental contract

Question 58

Is insurance compulsory for this vehicle?

Accepted Answer

The vehicle has insurance, it is compulsory.

Question 59

Is it possible to rent for more than 30 days?

Accepted Answer

No, the maximum is 30 days

Question 60

What is the delivery schedule?

Accepted Answer

The delivery schedule will be the same according to the office chosen to deliver the vehicle. You can consult the schedule by clicking here

Question 61

How much does it cost to include more drivers?

Accepted Answer

Add a second driver to your vehicle booking for 7€/day (maximum 70€/total rental duration)

Question 62

Can I install child seats or do they have an adapter to travel with children?

Accepted Answer

It is possible to install child seats with a non-Isofix anchorage system.

Question 63

Is there a minimum number of days to rent it?

Accepted Answer

1 day, 24 hours

Question 64

Do we have Wi-Fi in this vehicle?

Accepted Answer

No

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