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Urban

Frequently Asked Questions:Urban

24h roadside assistance, damage to bodywork*, windows, and wheels, civil liability insurance (covers compulsory driver liability against any personal or material damages that may be inflicted upon third parties).

*Feel free to contact us for more details.

1. Scan the QR code or go to Google Play or the App Store to sign up and start your booking.

2. Validate your documentation (driving permit and ID).

3. Select the location and pickup time.

4. The vehicle is assigned and the location provided.

5. Begin your journey and then return the vehicle.

1- Premium Cover (coverage for bodywork*, wheels, and windows)

2- 24h roadside assistance 

3- Civil liability insurance

4 - Full-to-full fuel policy

5 - Autonomous pickup and return, with no counters or queues

Of course! You can view the opening hours and phone numbers in the “Customer Service (i)” section at the end of this page (in dark blue).

First of all, if there has been an accident, we hope everything is okay.

If the vehicle can no longer drive properly, call our Roadside Assistance service (open 24 hours a day).

In the event of an accident, remember to make a report of the incident, provide it at the Store, and call the Roadside Assistance service.

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