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Urban
Frequently Asked Questions:Urban

1. Scan the QR code or go to Google Play or the App Store to sign up and start your booking.

2. Validate your documentation (driving permit and ID).

3. Select the location and pickup time.

4. The vehicle is assigned and the location provided.

5. Begin your journey and then return the vehicle.

1- Premium Cover (coverage for bodywork*, wheels, and windows)

2- 24h roadside assistance 

3- Civil liability insurance

4 - Full-to-full fuel policy

5 - Autonomous pickup and return, with no counters or queues

Of course! You can view the opening hours and phone numbers in the “Customer Service (i)” section at the end of this page (in dark blue).

1) Take as a reference the McDonald's and locate the external stairs that give access to the Parking Floor 2.

2) Once you have located the stairs, go down them and enter the car park (P2). Once you have entered the car parking area, turn right.

3)Continue straight on to the end of the car park. Walk for a few minutes and you will see the OK Mobility Urban vehicles parked.

4) Identify the number plate of the car you have reserved and.... voilà! Unlock it from the OK Urban APP and start your adventure.

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