GENERAL TERMS AND CONDITIONS FOR VEHICLES IN FLEXIBLE RENTAL MODE

These GENERAL TERMS AND CONDITIONS OF CONTRACT FOR THE RENTAL OF VEHICLES IN FLEXIBLE RENTAL MODE (hereinafter, "General Terms and Conditions of Flexible Rental") govern the contractual relationship between OTHMAN KTIRI CARS ITALIA S.R.L. (hereinafter, "OK MOBILITY or "Lessor"), with registered office in Via Luigi Bandini, SNC, 00043, Ciampino, with CIF 15640631006 and the contract holder (hereinafter, "Customer"), who may be a consumer, an entrepreneur or a professional according to the definitions established by the regulations in force, by virtue of which the former grants the latter the temporary use of a vehicle (hereinafter, "Vehicle") for the duration, price and other conditions established by the Parties in the rental agreement (hereinafter, "Contract").

Flexible renting to the vehicle with OK MOBILITY is governed by (i) these General Terms and Conditions of Flexible Renting (hereinafter "General Terms and Conditions of Flexible Renting"); (ii) the General Rental Conditions of OTHMAN KTIRI CARS ITALIA S.R.L. ("General Rental Conditions") in the version valid at the time of confirmation of the flexible Rental. Both Terms and Conditions are available in different languages at the offices of OK MOBILITY (hereinafter referred to as the "Store") and can be viewed at GENERAL TERMS AND CONDITIONS FOR VEHICLES IN FLEXIBLE RENTAL MODE - OK Mobility

In the event of any contradiction between the "General Terms and Conditions of Flexible Renting" and the "General Terms and Conditions of Rental", the "General Terms and Conditions of Flexible Rental" shall prevail over the "General Terms and Conditions of Rental".

1. Subject matter of the contract

The Flexible Renting contract has as its object the rental of a vehicle belonging to the category indicated in the Flexible Renting confirmation, in accordance with the General Conditions contained in this document.

OK MOBILITY presents a range of vehicles available for flexible Renting in order to promote the submission of a binding Offer by the Customer.

To conclude the Flexible Renting contract via the OK MOBILITY website, the Customer must fill in the required information and send a binding Flexible Renting offer by clicking on the "Send" button. The contract is formalized and comes into force, once the Customer has confirmed the correct receipt of his request, at the time of collection of the vehicle.

1.2. The Client has no right of withdrawal, it is not possible for the Client to revoke his declaration of willingness to enter into the flexible Renting contract.

In case of early withdrawal, the Customer will be penalized with a monthly fee.

In one-time payment cases that include a discount on the amount payable, and in the event of early termination, the amount deducted from the final price as a one-time payment discount will be added to the total amount to determine the one-month penalty.

2. Duration of the contract

The duration of the Flexible Rental will be the one agreed with the Customer in the Flexible Rental Agreement, starting from the date of delivery and/or supply of the vehicle by OK MOBILITY to the Customer.

The duration of the Contract will be extended from month to month, automatically, upon payment of the established fee. Flexible Renting will not be renewed if one of the Parties terminates the contract in accordance with the conditions set out in these "General Terms and Conditions of Flexible Renting".

The Client may communicate his/her intention to interrupt the Flexible Rental before the start of a new month by giving notice at least thirty (30) days before the expiry date of the current month. To do this, you need to send an email to rentingflex@okmobility.com. If the Client communicates his/her intention to terminate the Flexible Rental without giving thirty (30) days' notice, the Flexible Rental will be interrupted at the end of the following month, which must be paid by the Client.

The return of the vehicle to a Store by the Customer without prior notice and without respecting the period of thirty (30) days before the due date of the current monthly payment will be considered a unilateral termination of the existing contract and will take effect from the end of the next monthly billing period and will be borne by the Customer.

OK MOBILITY may notify the Customer of its intention to terminate the Flexible Renting with at least thirty (30) days' notice of the expiry date of the monthly billing period in which the notice of termination is received.

3. Preparation, delivery and return of the vehicle

3.1. Preparation and delivery period: The binding offer submitted by the Customer is subject to the confirmation of the flexible Renting by OK MOBILITY. The vehicle will be delivered on the date, time and to the OK MOBILITY Store indicated in the Flexible Renting Confirmation. A vehicle belonging to the category indicated in the Flexible Rental Confirmation will be delivered, without any guarantee of receiving a specific vehicle model. The category indicated will be the same for the entire duration of the Flexible Rental Contract and cannot be changed for the entire duration of the same.

In the event that the Client does not show up to pick up the vehicle (no-show) within six (6) hours from the pick-up time indicated in the Flexible Renting confirmation, the Contract will be terminated and OK MOBILITY will retain the amount corresponding to the first instalment paid by the Client at the time of booking the Flexible Renting via the website. In the case of a one-off payment that provides for a discount on the amount to be paid, in the event of early termination, in addition to the penalty of one month's payment, the amount deducted from the final price will be added as a discount for the one-off payment.

3.2. Possession of the vehicle: From the moment of delivery and until the return of the vehicle to OK MOBILITY, the Customer assumes all responsibilities related to the possession and use of the vehicle, which must be kept with due diligence. The Customer assumes all liability arising from his behavior, intentional, imprudent or negligent, in relation to the care and use of the vehicle. It is forbidden to transfer the use of the vehicle to third parties.

It is the Customer's responsibility to carry a copy of the contract and the mandatory documentation with them in the vehicle at all times.

The Customer will be responsible for damages and all expenses incurred as a result of the use and possession of the vehicle. Should third parties make claims against OK MOBILITY for such damages or expenses, the Customer shall assume its own responsibility, indemnifying and holding OK MOBILITY harmless from such claims.

3.3. Replacement, mileage information and return of the vehicle: In order to offer its customers a high-quality fleet of vehicles, OK MOBILITY reserves the right, during the duration of the flexible rental, to replace the vehicle delivered to the customer if the vehicle has already been in the OK MOBILITY fleet for a certain period of time, for maintenance reasons or if it has already reached a certain mileage. In these cases, it may be necessary for the Customer to change vehicles and another vehicle belonging to the category indicated in the Flexible Renting confirmation will be delivered to him, depending on availability. The Customer will be informed sufficiently in advance and is required to return the vehicle at the time and date indicated in the communication of the need for replacement, as well as to comply with any other aspects that may be required to proceed with the replacement of the vehicle. The replacement of the vehicle at the request of OK MOBILITY will not be considered an unauthorized return of the vehicle and will not be considered as a termination of the contractual relationship.

3.4. Information on the kilometres driven (mileage): For safety reasons and to ensure the contractually agreed number of kilometres, the Customer is obliged to inform OK MOBILITY of the current mileage of the vehicle in each monthly period, at the prior request of OK MOBILITY. The Customer undertakes to submit specific mileage information to OK MOBILITY on request (usually once per monthly billing period). If the Customer exceeds the contractually agreed mileage for a monthly billing period, the Customer will be charged for the additional kilometers driven according to the agreed rate. Kilometers not consumed in one month can be accumulated to the kilometers of the next month.

3.5. Return of the vehicle: At the end of the Flexible Rental, the Customer undertakes to return the vehicle to OK MOBILITY at the place, date and time agreed with OK MOBILITY. In the event of returning the vehicle to a Store other than the one agreed, OK MOBILITY reserves the right to charge a fee for any additional costs that may arise from such handling.

If the vehicle is not returned at the end of the Flexible Rental within a maximum period of forty-eight (48) hours, the relevant complaint for misappropriation of the vehicle will be filed immediately against the Customer. OK MOBILITY reserves the right to take any legal and logistical action necessary to recover the vehicle, the costs of which will always be borne by the Customer.

If the vehicle has not been returned at the end of the Flexible Rental, in the event of a breakdown or accident, any additional coverage stipulated will cease to have effect and the Customer will be solely and directly responsible for the payment of damages, repairs and expenses, as well as for the repair of any damage to third parties, without exclusion or limitation.

4. Modifications, changes and/or cancellations by the Client

4.1. Changes: if the Client needs changes to their Flexible Renting, they must request them by sending an e-mail to rentingflex@okmobility.com. Changes are subject to the availability of the vehicles in the category or service to be changed. Category changes are not permitted.

The change of model within the category of vehicles in Flexible Renting involves the application of a fee of one hundred (100.00) euros, and this change can only be made at the beginning of the billing periods. Any changes will always be subject to the availability of the vehicles and the needs of OK MOBILITY.

In the event of a change in vehicle model, the increase or decrease in price will apply from the actual change of vehicle.

4.2. Cancellations: Early cancellation or return of the vehicle before the end of the current monthly period does not entitle the Customer to a refund or deduction of any amount from the monthly payment already made. In addition, if the cancellation is not made at least thirty (30) days before the start of the next monthly billing period, the Customer will have to pay the next month's fee.

5. Updates

The contract with the Customer is subject to these "General Terms and Conditions of Flexible Rental" and the General Terms and Conditions of Rental of OK Mobility in the version valid at the time of confirmation of the Flexible Rental. OK MOBILITY reserves the right to update these "General Terms and Conditions of Flexible Renting" from time to time during the duration of the Flexible Rental, insofar as they do not result in an undesirable disadvantage for the Customer. OK MOBILITY will inform the Customer of any changes that may affect him sufficiently in advance, informing him of his right to refuse such changes, giving him a reasonable period of time to exercise his right of withdrawal in the event that he does not accept the changes and informing him of the place where he must send his non-acceptance and the consequences that will arise if he does not reject such changes. Changes are deemed to have been accepted if the Customer does not reject them within thirty (30) days. The aforementioned communications between OK MOBILITY and the Customer must be made by suitable means of communication, leaving a written record of the same.

6. Driver(s)

Only the person(s) identified and accepted by OK MOBILITY in the Flexible Rental Contract and/or any of its annexes are authorized to drive the Vehicle. Failure to comply with this condition will result in the initiation of legal action by OK MOBILITY and the request for any damages from the Customer. The Customer and authorized drivers must be at least 18 years old (older age may be required for some categories of vehicles). They must present a document certifying their domicile, a European identity card or passport and a driving licence in a physical, legible, valid and valid format, in good condition and accepted by Italian legislation (photocopies will not be accepted).

7. Vehicle Condition, Maintenance, and Repairs:

7.1. Upon receipt of the vehicle and after checking it, the Client declares that he has received the vehicle in perfect condition for its correct functioning. The vehicle is delivered clean, with the bodywork, upholstery, tires, headlights and accessories in optimal condition. The customer is provided with all the necessary documentation to drive the vehicle. The Customer will be responsible for the return of any damaged or lost element of the vehicle, having to pay all the corresponding amounts paid by OK MOBILITY that derive directly from the use of the vehicle by the Customer in accordance with current legislation.

7.2. It is expressly forbidden for the Client to modify the technical characteristics of the vehicle, the equipment or the external and/or internal appearance; in the event of modification without authorization, the Client shall bear all the costs of reconditioning the vehicle in its original state and shall pay an amount as compensation for the detention of the vehicle, which shall be determined on the basis of the calculation of the daily price of the Flexible Renting, taking as a reference the last amount of flexible Renting paid, for the days of downtime.

7.3. OK MOBILITY takes care of the normal mechanical wear and tear of the vehicle. The costs of maintenance and repair of breakdowns suffered by the vehicle during the flexible Renting period, if due to normal wear and tear, are borne by OK MOBILITY. OK MOBILITY, if necessary, will replace the Customer's vehicle if, as a result of the breakdown, it needs to be stopped for repairs, depending on availability. The replacement vehicle will be delivered to the nearest point of sale indicated by OK MOBILITY. If the breakdown of the vehicle was caused by negligence, infringements or improper use of the vehicle by the Customer, OK MOBILITY reserves the right not to replace the vehicle and to immediately terminate the Flexible Renting contract for breach of contract by the Customer and to take appropriate legal action.

7.4. It is the Client's responsibility to notify OK MOBILITY of the illumination of any warning light on the dashboard or inside the vehicle; otherwise, the Client will be responsible for any damage that may result from such omission.

7.5. Repairs in the workshop or replacement of spare parts may only be carried out with the prior written consent of OK MOBILITY. Repair costs will not be reimbursed unless prior written authorization from OK MOBILITY to the quote and the workshop carrying out the repair. In the absence of such prior authorization, express and written, the Customer will be solely responsible for the payment of these costs, both of the workshop and of the spare parts.

7.6. Damage to the vehicle, as well as wear and tear of parts, will be subject to review and assessment by specialized personnel. OK MOBILITY reserves the right to carry out an appraisal to verify the condition of the vehicle in the event of any accidents and the use that has been made of it.

7.7. In the event that OK MOBILITY requests the Customer to go to a Store to replace the vehicle, the Customer is obliged to do so without delay. In the event of non-compliance, OK MOBILITY reserves the right to terminate the flexible Rental contract and to take the necessary measures to regain possession of the vehicle in question.

8. Vehicle identification

The Customer expressly accepts that the rented vehicle is identified with the logo and advertising of OK MOBILITY and undertakes to keep the relevant stickers and license plate holders on the vehicle for the entire duration of the flexible Rental. Removing these items will result in a return charge and payment, if applicable, of any administrative penalty provided. According to some municipal regulations, the contract sent by email must be displayed in a visible place to prove that the vehicle has been rented. In the event of non-compliance with this obligation, the customer will have to bear the costs in the event of a penalty and pay the related management costs.

9. Finding Objects

At the end of the rental period, the Renter must remove his/her personal belongings from the vehicle. OK MOBILITY cannot be held responsible for items reported as forgotten or lost.

10. Price and storage

All prices will be indicated and valued in euros (€).

10.1. Monthly fee: the Flexible Renting rate consists of a fixed monthly fee that is established on the basis of the selected Vehicle category, to which any additional contracted services are added. The payment of the first month's rent will be made at the time of booking the flexible Renting by the Client through the website.

Fees and other payments due must be paid by the means of payment presented in the Store. Once the payment has been made, the Customer will be able to obtain their invoice from the "Invoices" section of the OK Club.

The amount of the fee may be updated or modified during the term of the Flexible Renting Agreement, upon notice to the Client via e-mail or by any other means deemed appropriate. In such a case, the Customer will have a period of thirty (30) days to object to such update. If, after this period, the Client has not exercised his right to object, it will be understood that the variation has been fully accepted by the Client.

In the event that the Client wishes to object to the update of the notified price, he must notify it within the aforementioned period and to the address provided for this purpose at the time of notification. In such a case, the Customer will have the option to withdraw from the contract without any penalty, provided that updating the price is the sole reason for the objection. To communicate his/her opposition and exercise the right of withdrawal, the Client must send an e-mail message to the address specified in the notification, clearly indicating the reasons for his/her opposition and the desire to withdraw from the Flexible Rental Agreement.

10.2. Security deposit: the Customer must pay to the Store, at the time of collection of the vehicle, the amount established for the vehicle in question (see the Appendix attached to these GTCS) as a security deposit, to be paid by credit card provided by the Customer at the time of collection of the vehicle and the formalization of the contract. In the event of a change of vehicle, regardless of the cause, the amount of the security deposit will be adjusted accordingly if necessary.

The amount of this deposit will be returned to the Customer at the end of the Flexible Rental within thirty (30) days, provided that the vehicle has actually been returned and all outstanding fees, amounts, extras and charges have been paid. OK MOBILITY has the right to use the deposit to settle any outstanding payments. The payment of the deposit does not exempt in any case from the payment of the monthly fee or other amounts. The application of the advance payment to any outstanding payments does not exclude OK MOBILITY's right to claim any other additional amount corresponding to it, including the related compensation for damages.

10.3. In the event of breach of contract by the Client (due to non-payment of a fee or breach of the obligations set out in the "General Terms and Conditions of Flexible Renting", the "General Terms and Conditions of Rental" or the Contract), OK MOBILITY may terminate the Flexible Rental with immediate effect, and will communicate this to the Client by the usual means of communication. The Customer, for his part, must return the Vehicle within forty-eight (48) hours and pay the remaining debt. Otherwise, OK MOBILITY will file the relevant report for misappropriation of the vehicle.

10.4. The Client undertakes to pay OK MOBILITY the total price set for the flexible Renting contract.

11. Covers:

The flexible Rental Contract includes that the Vehicle is covered by compulsory civil liability insurance (RC Auto) in accordance with the law. The additional coverage will be those specified in the contract formalized by the Client.

11.1. General exclusions of coverage and related supplements: All damage to the vehicle, as well as the wear and tear of its parts, are subject to inspection and evaluation by specialized personnel. Damages not included in the coverage stipulated or due to the Customer's negligence are borne by the Customer.

All detailed coverage does not include the following benefits relating to damage to the Vehicle, in relation to: structural elements, underbody, interior and exterior equipment. This list is for information and not exhaustive only, and all information is available in the table attached to the contract, where the damages and their respective prices are specified. The table is available to the public at the headquarters of OK MOBILITY, the website of OK MOBILITY or any other means that OK MOBILITY deems accessible prior to the submission of the Binding Offer.

None of the types of coverage covers damage to the Vehicle as a result of: wars, catastrophes and natural phenomena (hail, storms or other), terrorism, riots or riots; actions of the State security forces and bodies, negligence on the part of the Customer, abandonment, accident or detention of the Vehicle due to crimes or infractions committed with the same, and any other activity established in clauses 12 and 13. Under no circumstances does the coverage cover personal belongings left, kept or transported in the vehicle.

11.2. Breakdowns or accidents once the Flexible Renting has ended: once the contractual relationship between the Customer and OK MOBILITY has ended, an assessment of any damages and failures caused during the period in which the contractual relationship was in force will be carried out, and the Customer will be responsible for the full payment of any repairs and expenses caused,notifying the Customer within thirty (30) days of returning the vehicle.

11.3. In the event of loss of keys and/or documents/accessories, the costs relating to their replacement will be charged to the Client according to the rates in force.

12. Accidents, thefts, vandalism

12.1. In the event of accidents, theft, unlawful act or vandalism (see point 12.2) committed against the vehicle, the Customer is obliged to:

A. Report the incident to law enforcement immediately.

B. Fill out an accident report according to the official form found in the Vehicle, indicating at least the license plate number, the name and address of the other party, as well as the name of the insurer and, where possible, the insurance policy number.

C. Describe the incident concisely and accurately and, if appropriate, record the names of any witnesses.

D. Do not pass judgment or acknowledge responsibility for the accident.

E. Do not abandon the vehicle without taking adequate measures to protect it from further damage, leaving it locked and without obstructing traffic.

F. Immediately inform OK MOBILITY of the accident by calling the emergency number +39 0636158604 XXX In the event of failure by the Customer to inform OK MOBILITY of the accident within a maximum period of twenty-four (24) hours, the Customer shall assume all costs associated with and resulting from the repair and shall pay an amount by way of compensation for the breakdown of the vehicle, which will be established on the basis of the calculation of the daily price of flexible renting, taking as a reference the last amount of flexible renting paid for the days the vehicle is down.

12.2. Examples of unlawful acts or vandalism committed against the Vehicle are: theft or robbery of the Vehicle. Theft or robbery of external or internal components of the Vehicle such as wheels, tires or seats. Aggravated theft that causes damage to the windows or bodywork of the vehicle. Vandalism against the Vehicle. The above list is for informational purposes only and is not exhaustive.

In the event of theft, the Customer must file a report with the competent authorities and send a copy to OK MOBILITY within twenty-four (24) hours of the occurrence of the event. Likewise, he must hand over the vehicle key. The Customer can contact OK MOBILITY at the telephone number: +39 0636158604 (Customer Service Phone) or at the e-mail address rentingflex@okmobility.com.

13. Unauthorized use of the vehicle:

13.1. Only the Client and the duly identified and designated persons as indicated in the Flexible Renting Agreement (hereinafter referred to as "Authorized Drivers") are authorized to drive the vehicle provided that they are in possession of a valid driving license and in compliance with the provisions of clause 6. The Customer and the Authorized Drivers are jointly and severally liable for the obligations arising from this contract and applicable laws.

13.2. The Client undertakes to drive the vehicle in compliance with the rules of the Highway Code and other regulations in force, as well as the specifications of use of the type of vehicle, always acting with due diligence and attention, as well as avoiding, in any case, any situation that may cause damage to the vehicle or third parties.

13.3. The Customer must use the vehicle exclusively for his own mobility and may not use it for the transport of passengers or goods for commercial or industrial purposes, unless expressly authorized by OK MOBILITY.

Subletting the vehicle is expressly prohibited.

13.4. The Renter assumes full and unlimited personal responsibility and undertakes not to use or have the vehicle used in the following cases:

-Pushing or towing any vehicle or other object, whether rolling or not.

-Participate in competitions, official or not.

-Corse illegali.

-Passenger transport for a fee.

-Driving without a valid and legitimate driver's license.

-Drive without the express written permission of OK MOBILITY, where applicable.

-Transfer of the vehicle to third parties.

-Driving on roads that may damage the vehicle's underbody/crankcase.

-Negligent behaviour regarding the illumination of warning lights or warning signs on the dashboard of the vehicle of which the Customer declares to be aware at the time of signing this contract.

-The transport of furniture, except for the use of vehicles designed for this purpose.

-Leave objects in sight in the vehicle.

-Perform endurance tests of automotive materials, accessories, or products.

-Driving the vehicle while tired, ill, or under the influence of alcohol, medication, or drugs.

-Dangerous driving.

-Transportation of goods in violation of the law or regulatory provisions in force or for illegal purposes, or in weight, quantity and/or volume greater than that authorized in the Technical Inspection Form of the vehicle, or even classified as special or dangerous.

-Transportation of passengers in excess of the number authorized and indicated in the Technical Vehicle Inspection Certificate.

-The transport of persons or goods that directly or indirectly involves a payment to the Lessor (for example, the use of the Vehicle as an illegal "Taxi").

-Not to use or permit the rented vehicle to be used as a means or instrument for the commission of crimes, actions that are punishable, prohibited or simply sanctioned by law, assistance to criminals or the protection, transport and protection of objects originating from crimes.

-Do not make any changes to the structure and do not mount luggage racks or luggage/goods on the roof.

-Do not tamper with or unscrew the odometer and inform OK MOBILITY of any damage to it. Mileage will be measured by the odometer or road maps if the odometer is damaged.

-Do not drive on roads that are not suitable for road use or that are not paved and are not on the state road map.

-Use of the vehicle at the end of the rental period.

- SMOKING IS PROHIBITED IN THE VEHICLE. All our vehicles are strictly non-smoking. If you do not comply with this rule, and if additional cleaning is required to eliminate tobacco odors, an extra fee will be applied to your invoice to cover the cost of restoring the vehicle to its original non-smoking condition.

-Any other misuse of the vehicle by the Customer.

13.5. Unless expressly authorised, the rented vehicle may only be driven within the national territory. In the case of cross-border crossings, it will be necessary to go to the Store in advance, which must expressly authorize it and pay the price corresponding to this extra.

13.6. The Client undertakes to keep the vehicle locked when not in use and to keep the contractual documents and attachments inside the vehicle.

13.7. The Customer undertakes to stop and immobilize the vehicle when it detects any abnormality in its operation or when a warning light comes on, and must contact the number +39 0636158604 (Customer Service Phone), or by e-mail at rentingflex@okmobility.com.

13.8. The Client may not assign, sell, sublet, mortgage, pledge or dispose of the vehicle or its components in any way.

13.9. Any breach of the foregoing shall be deemed to be unauthorised use. The Customer will be fully responsible to the satisfaction of OK MOBILITY and without any limit for damage caused to the vehicle, loss of profit and even total loss of the vehicle. In the event of a legal recourse, the Client is obliged to pay all costs arising from such proceedings, lawyers, attorneys and costs, even if their intervention is not procedurally mandatory.

14. Road traffic offences and penalties

The Client is responsible for the payment of fines and penalties that have occurred during the period of validity of the Flexible Rental Agreement and must inform OK MOBILITY of any infraction and/or penalty imposed on the vehicle or driver during this period. OK MOBILITY, within the limits permitted by current legislation, will charge up to a maximum amount of 25 euros the management costs incurred for the processing of requests that the investigating authorities or other third parties address to OK MOBILITY in relation to administrative offenses, possible crimes or other illegal acts committed during the rental period, for each individual case. The payment of fines and their management are not included in any of the coverages that can be stipulated, unless otherwise indicated. In the event that OK MOBILITY has paid the amount relating to an infringement or other type of sanction committed during the term of the Flexible Renting Agreement, the Customer will be responsible for this amount, which will be debited from the same means of payment presented by the Customer at the time of formalization of the contract.

In the event that the authorities retain the vehicle due to an act or omission on the part of the Customer, whatever the cause, the latter will be responsible and must compensate OK MOBILITY for all expenses and loss of income that may be incurred for this reason. Likewise, the means of payment presented at the time of formalization of the rental contract will be charged a cost for the detention of the vehicle equal to €250, to cover the payment of taxes and/or towing costs that will allow OK MOBILITY to regain possession of the vehicle. Without prejudice to the claim of other amounts if the amount of such fees and/or cranes is higher than the said fee. If the amount is less, it will be refunded.

15. Joint and several liability

All Customers and Authorized Drivers shall be jointly and severally liable for all obligations assumed by the Customer in the Contract and for all legislation applicable to the Contract.

16. Fuel Policy

Full/full: Upon delivery of the vehicle, OK MOBILITY undertakes to deliver the vehicle with a full tank and the Customer is also obliged to return the vehicle with a full tank. If OK MOBILITY does not comply with the obligation to fill the vehicle with a full tank, the customer can request that the vehicle be returned with a full tank at the time of delivery; if he does not ask at that moment, it is understood that he agrees. If, on the other hand, it is the Customer who does not return the vehicle with a full tank, he will be charged a refueling management fee plus the missing liters for refueling according to the current rate, until 100% of the tank is reached.

17. Permitted territory

The vehicle can only be driven on national territory. In the event of a cross-border crossing, the Customer must inform the Store.

Below is a list of the countries and territories authorised to circulate our vehicles:

Germany, Andorra, Austria, Belgium, Spain, France, Gibraltar, Greece, Spain, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Sweden and Switzerland.

The vehicle may not be loaded or transported on any means of transport without the prior written consent of OK MOBILITY. In case you need to contact customer service at the telephone number: +39 0636158604 (Customer Service Phone) or at the e-mail address rentingflex@okmobility.com.

It is forbidden to cross borders outside the European continent, including travel to Ceuta and Melilla.

In addition, it is forbidden to drive in the following countries, as well as in any other countries not mentioned above:

Albania, Belarus, Bosnia and Herzegovina, Kosovo, North Macedonia, Moldova, Ukraine, Russia, Turkey, United Kingdom.

Territorial restrictions may vary depending on the country in which the vehicle is rented.

Please note that some of our vehicles are equipped with geolocation devices and that the geolocation function can be activated to control driving within the "Permitted Territory". If it is found that the permitted territory has been exceeded through fault or negligence, this will be considered a breach of the Contract, resulting in immediate termination of this contract for breach of contract by the Lessee. The Renter will be subject to a penalty of €950 under the heading "Crossing into territory not permitted" and the Lessor may also claim compensation from the Renter for damages and losses suffered, in excess of this amount if the damage is greater. The geolocation function can also be activated to locate the vehicle in case it is necessary to regain possession of it.

18. Mileage allowed

The maximum mileage allowed per month depends on the category of the vehicle chosen and will be indicated in the Customer's contract. OK MOBILITY can require the customer to pay a fee of €0.10 for each additional kilometer exceeded.

18.1. The Customer undertakes to act in good faith and not to make any changes to the mileage control system of the car.

18.2. OK MOBILITY reserves the right to carry out all necessary mileage checks or revisions during the rental period of the Vehicle, in order to ensure proper use of the Vehicle.

19. Additional or extra services

The Customer can consult all additional services subject to voluntary contracting and the related amount in the annex entitled "Table of extras and deductibles". The contracted services and extras must be paid for by the Client.

20. Termination and Default:

The Customer undertakes to comply with each of the obligations assumed by virtue of these clauses and agrees that failure to comply with any of them will give rise to the declaration of termination of the Flexible Rental by OK MOBILITY, without the need for any notice and/or communication, with the consequent liability of the Customer for each of the obligations assumed and the obligation to proceed with the immediate return of the vehicle subject to the rental contract.

Similarly, the Flexible Vehicle Rental Agreement can be terminated for the following reasons:

a)By sending either Party the notice referred to in clause 2.

b)For just cause in accordance with the legislation in force, and the defaulting party may claim the corresponding compensation for damages and losses caused.

c)OK MOBILITY reserves the right to terminate the contract in the following cases:

-For non-payment of one (1) monthly fee. In this case, OK MOBILITY will request the return of the vehicle to the Customer and will implement the appropriate and necessary actions and/or measures for the correct recovery of the vehicle, including the filing of a complaint for embezzlement in the event that the Customer does not return the vehicle, as well as the request for compensation from the Customer for damages that are deemed to have produced inconvenience.

-When the means of payment provided by the Customer are invalid or the credit or guarantees provided are insufficient.

-For violation of applicable laws and regulations by the Customer.

-In the event that the Customer does not have a valid driver's license; or you enter or attempt to enter a country or region where the specific vehicle cannot be moved.

-In the event that the Customer neglects his duties of care towards the vehicle, putting its value at risk.

-If there are sufficient indications to understand that there is a risk of loss, abandonment, theft or damage to the rental Vehicle.

-For serious breach by the Customer of any of the obligations contained in these "General Terms and Conditions of Flexible Renting", or in the "General Terms and Conditions of Rental" or in the contract and, after being invited by OK MOBILITY to terminate, he does not immediately remedy it.

-For damage caused to the vehicle as a result of negligent actions or behaviour on the part of the Customer.

-If the Customer gives the vehicle to a third party who is not authorised to drive it.

-In the event of negligent use of the Vehicle by the Customer or in violation of the contractually agreed use or permitted uses.

-If the Customer does not deliver the vehicle according to OK MOBILITY's instructions.

-In the event of a cross-border crossing without going to the Store and without the express authorization of OK MOBILITY.

Consequences of termination: In the above cases, OK MOBILITY has the right to withdraw the Vehicle from the Customer and to invoice and charge the latter for repair costs and/or any other amount resulting from damage caused to the Vehicle, OK MOBILITY or third parties. The claim for compensation for all damage caused to the vehicle can include not only consequential damage, but also loss of profit due to the unavailability of the vehicle. Such damages may include, but are not limited to, the value of the Vehicle, as well as any fines, tolls, penalties or penalties that fall on the rented Vehicle as a result of requests made by Public Administrations for the purpose of identifying the offender or clarifying other circumstances in relation to possible infractions or offenses. It may also include expenses incurred for towing, repatriation, appraisals, and legal fees.

OK MOBILITY shall be entitled, in accordance with the provisions of clause 2.5 of these conditions, to initiate legal proceedings to demand the immediate return of the Vehicle if the Vehicle is not delivered on time or at the request of OK MOBILITY within a period not exceeding 48 hours. In this case, the protections and other additional contractual benefits will have no effect.

21. Payment

21.1. The Client undertakes to pay OK MOBILITY the total price set for the Flexible Renting contract, the services and extras associated with it, as well as the security deposit.

21.2. All services must be paid for by the means of payment chosen by the Client at the time of booking the Flexible Rental or, if applicable, by the credit card provided at the time of pick-up of the vehicleIn the case of credit cards, the following are accepted: VISA, MASTERCARD or AMEX. The Renter must present a credit card owned by the Renter at the time of pick-up of the vehicle.

21.3. In the event of breach of contract by the Client (due to non-payment of an instalment or breach of the obligations set out in the "General Terms and Conditions of Flexible Renting", the "General Terms and Conditions of Rental" or the Contract) OK MOBILITY may terminate the Flexible Rental with immediate effect, which will be communicated to the Client by the usual means of communication. The Customer, for his part, must return the Vehicle within 48 hours and pay the remaining debt. Otherwise, OK MOBILITY will file a complaint for misappropriation of the corresponding vehicle.

22. Currency

The rates set by OK MOBILITY are valued in euros (€) and are converted into any other currency via the converter: https://www.google.com/finance/converter, from which OK MOBILITY dissociates itself for any conversion error. Payment can be made in all our facilities in the currency contracted by the Customer, only with the credit cards established in the previous clause.

23. Taxes

All prices shown in the tariffs include the current Value Added Tax (VAT) or a similar tax to replace it.

24. Jurisdiction and applicable law

This contract is governed by Italian law. The Parties expressly submit to the Transport Arbitration Commissions, the courts and tribunals of the country, for any incident and matter arising out of this contract.

24.1. In accordance with the Regulation on Online Dispute Resolution for Consumer Disputes (EU Regulation No. 524/2013), reference must always be made to the EU platform for online dispute resolution. This also applies if there is no willingness to participate in this procedure.

25. Customer Service and Complaints

If you would like to make a suggestion to improve our services, we are at your disposal on okmobility.com/feedback. In addition, all our facilities are equipped with official complaint forms, which will be kindly provided to you upon request to our employees. We value your comments and are committed to continuously improving our offer based on the opinions of our customers.

26. Language

These "General Terms and Conditions of Flexible Renting" are written in Italian and can be translated into other languages. In the event of any discrepancies, ambiguities and/or contradictions between the Spanish version and the other languages, the Italian version shall prevail.

27. Personal data

27.1. Processing of personal data: pursuant to EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR") and other applicable regulations, the Customer is informed that the personal data collected at the time of contracting our products and services will be processed by OTHMAN KTIRI CARS ITALIA S.R.L., in its capacity as Data Controller (hereinafter, the "Data Controller").

27.2. Purposes and lawfulness of the processing: the personal data collected will be processed for the execution of the flexible Renting contract and all the services and products connected to it, as well as for the procedures prior to the formalization of the contract. The lawfulness of the various processing operations is based on the performance of the contract, the consent given by the Customer, compliance with legal obligations and the legitimate interest of OK MOBILITY.

The Customer is informed that some of the OK MOBILITY vehicles are equipped with a geolocator. Geolocation data will be processed for the recovery of the vehicle and for driving control within the "Permitted Territory" (clause 15), all based on the performance of the contract signed between the Lessor and the Customer.

27.3. Recipients: Data subjects will not be disclosed to third parties, unless required by law, with the Customer's consent, in order to fulfill our contractual obligations, as well as to meet our legitimate interests.

27.4. Data of third parties: in the event of the provision of personal data belonging to third parties, the Customer declares that it has the consent of the Interested Parties to do so, having previously informed them of the content of this data protection information and the Privacy Policy of the Data Controller.

27.5. Rights of the Data Subject: Data subjects may exercise the rights of access, rectification, limitation, suppression, opposition, portability and, where applicable, not to be subject to automated individual decision-making processes, by writing to the address indicated at the beginning of these General Terms and Conditions or to the following email address: rgpd@okmobility.com.

Data subjects may also lodge a complaint with a supervisory body in the Member State where they reside, where they have their place of work or where the alleged infringement was committed.

27.6. Additional information: Data subjects can consult additional and detailed information on the processing that OTHMAN KTIRI CARS ITALIA S.R.L. carries out on their personal data in the Privacy Policy, which can be found on our website.

03/03/2026