Service Conditions: cancellation, return, and refund

Object and Scope of the Contract

• The purchase conditions apply to the products and services of OK MOBILITY ESPAÑA, SLU. and are intended for an audience over 18 years old.
• The website www.okmobility.com is the website of the company OK MOBILITY ESPAÑA, SLU, with CIF B57334609 and registered office at: AVDA GRAN VÍA ASIMA, 36-A, 07009 Palma de Mallorca, Spain
• Carefully read these terms and conditions to be informed about the rights and obligations of the users regarding the products and services offered by OK MOBILITY: The validity of the terms and conditions will be binding on the user when deciding to use this service.
• These terms and conditions apply when contracting and/or acquiring services and/or products from our website, and we reserve the right to modify them at any time without the need to inform the reason.

Payment and payment methods

• Payment will be made by bank transfer.
• Payment by credit card is allowed when reserving a product.
• Payments by financing are allowed and are subject at all times to the explicit approval of OK MOBILITY and its business partners.

Booking

• Users have the option to book, in accordance with Article 1,454 of the Civil Code, the vehicle they are interested in.
• The booking will be valid for seven (7) calendar days from the day of making the booking (the “Booking Period”) by paying €100 (the “Booking”), which will be deducted from the final price of the vehicle if the user finalises the purchase with OK Mobility.
• During the Booking Period indicated in the previous paragraph, the vehicle will be blocked, and therefore, it will not be transferred to any third party other than the user who makes the Booking.
• Also, the booking amount will not be refunded in case of customer withdrawal.
• The booking can be made through the following channels:
  
  • Through the booking module of the chosen vehicle on the website.
  • By bank transfer
  • In person at OK MOBILITY’s offices

Vehicle Acquisition

• The acquisition of the vehicle will be formalised by both parties signing a sales contract for the vehicle chosen by the customer, whose details will appear in the personalised documentation provided by OK MOBILITY.
• The purchase price will depend on the amount indicated on the website and ultimately on the final commercial offer sent by OK MOBILITY. This price may change based on the chosen model and other expenses or procedures.
• Vehicle payments must be made simultaneously with the formalisation of the sales contract once the terms and conditions stated here are accepted.
• The change of ownership will not take place until the payment of the vehicle amount of the stipulated booking amount is received.
• The price, description, or equipment of the vehicle may be subject to possible variations. Consult with our advisors to confirm any information on commercial and contractual conditions.
• Prices valid for sales to individuals and companies (excluding mobility sector companies). If you are a professional mobility sector company, contact us at: www.logicauto.es

Vehicle Delivery

• The vehicle will be delivered to the customer within a maximum period of 14 working days from the formalisation of the Sales Contract and receipt of payment by OK MOBILITY, and this period may be extended as long as both parties agree to another delivery period.
• This period may be extended if there are delays due to technical issues during the vehicle reconditioning process.
• With regards to delivery, OK MOBILITY offers customers two options:

1. Home delivery: There is the option of delivery to the customer's home, and the cost will depend on transport arrangements based on the customer's location.


2. Delivery at OK MOBILITY's facilities. In this case, delivery will be entirely free.

Usage Rights

• The data displayed on the website cannot be used by third parties for commercial purposes, creating a database, or for industrial exploitation.
• Measures aimed at interrupting or hindering the operation of www.okmobility.com are prohibited.
• Data extraction and compilation from the website, as well as integration or linking with our service, are prohibited without express consent from us.
• The user grants OK MOBILITY the unlimited right to reuse the data sent to OK MOBILITY, both online and offline.
• The user grants OK MOBILITY all data about the vehicle and the photos taken and related to the vehicle valuation, free of charge.
• The presentation and operation of products and services may vary depending on the type of access, for example, through the internet or mobile applications.
• The data provided on the product and service page may vary and will only be binding upon formalisation of the contract.

Warranty

• In the event of a defective product, OK MOBILITY will proceed with the necessary intervention as appropriate to the case and the service or product (repair, replacement, price reduction, or contract resolution), and all these procedures will be free for the consumer and user.
• Notification of non-conformity and warranty claims must be made as soon as possible, with a maximum period of 15 days from the service delivery.
• OK MOBILITY will not be responsible for unauthorised repairs or changes.
• The seller will be liable for non-conformities that manifest within a period of two (2) years from delivery, unless the parties agree to a shorter warranty period, which cannot be less than one (1) year from delivery, in accordance with Article 123 of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defence of Consumers and Users.

Security

• OK MOBILITY informs users that the website uses generally accepted information security techniques in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorised access to data
• The user accepts data acquisition through these techniques for the corresponding authentication of access controls.

Return

The possibility of cancellation or vehicle change is considered within fifteen (15) calendar days following the purchase or 1000 kilometres (in addition to the vehicle's mileage on the delivery date), according to the following terms and conditions:

• OK MOBILITY will refund the corresponding amount of the final vehicle price paid at the time of purchase, once deducted, among others, any discounts and special conditions that the customer may have benefited from for the vehicle purchase.
• In the event that during the time between the Return Notification and the effective return, the vehicle has exceeded one thousand (1,000) kilometres of mileage, OK MOBILITY has the right to reject the return of the vehicle.
• The return of a vehicle will not be accepted if it is damaged or shows signs of having been damaged, even if it has been repaired before the return. OK MOBILITY reserves the right to conduct its own assessment through its team of professionals.
• Similarly, the return of the vehicle will not be accepted if the customer makes any modifications to it after its acquisition.
• Any additional elements contracted, such as, but not limited to, warranty extension, vehicle insurance, after-sales programs, or other attachments to the operation, are not part of the vehicle price, so their amount will not be refunded to the customer
• Upon accepting the return of the vehicle to a customer, if they decide to subsequently purchase another vehicle, the official price rate in effect on the date of the second purchase will apply, and they will not have access to this return policy. If the price of the second purchase exceeds the price of the first purchase, the customer must pay the difference.
• If the user picked up the vehicle at OK MOBILITY's facilities, they must return it to the same place on the agreed day and time.
• If the user contracted the home delivery service, they can choose to return it to OK MOBILITY's facilities or have OK MOBILITY pick up the vehicle in the vicinity of the delivery location on the agreed day and time, through a tow service. The cost of this service must be paid by the customer, and the price will depend on their location.
• If the customer had delivered their car as part of the payment and decides to return the vehicle and is entitled to it according to the above, OK MOBILITY will decide whether to pay the amount for which it was valued at the time of the transaction or, on the contrary, return the vehicle delivered as part of the payment to the user.
• Despite the non-waiver of the right of withdrawal provided for in Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defence of Consumers and Users, exclusion may occur voluntarily through an agreement or the modulation of its exercise, in accordance with the provisions of article 9.4 of Law 28/1998 of July 13, on the sale of goods on instalment payments.
  
  Withdrawal process:
  If the user wishes to exercise the right of withdrawal to request the return of the product, they must complete the following DOWNLOAD FORM and send it to the email address ventas@okmobility.com
• The Customer Service Team will contact the user as soon as possible to initiate the vehicle return process and schedule an appointment for its Certification.

Breaches

Contractual breach will be considered in the following cases:

• The Booking Period ends without the user formalising the purchase of the reserved vehicle with OK MOBILITY by paying the full price and formalising the Sales Contract. It will be understood that the user renounces the acquisition of the vehicle, and the amount paid as a Booking will not be refunded, except in the following cases:
• The acquisition does not occur due to financing rejection, in which case, OK MOBILITY will refund the money paid by the user as a booking, provided that the financing has been managed directly by OK MOBILITY on behalf of the customer.
• If the acquisition does not take place due to a fact directly attributable to OK MOBILITY, in which case, OK MOBILITY will refund the user twice the amount paid as a booking.

Limitations of liability

• Due to the special conditions of multipublishing on e-commerce platforms (our products appear simultaneously on various websites and portals), it cannot be fully guaranteed that the offered service is available.
• Access to www.okmobility.com may be occasionally interrupted or restricted due to maintenance tasks or the introduction of new services and features. OK MOBILITY will always seek to minimise the time and frequency of interruptions.
• OK MOBILITY will be unlimitedly liable for damages intentionally or severely negligently caused by OK MOBILITY or through its legal representatives, employees, or agents during the use of our website and services.
• The exclusions and limitations of liability of OK MOBILITY will also apply to its legal representatives, employees, or agents.
• OK MOBILITY uses a third-party database to show users the Equipment and Extras of the cars, so the details are subject to slight variations from the manufacturer and may not correspond or be accurate.
• OK MOBILITY will not reimburse or replace equipment or extras not included due to failures or inaccuracies in that database.

Data Protection

• The protection of personal data and user privacy on our website is an essential matter for OK MOBILITY. Therefore, we ensure our compliance with, and fulfilment of the legal requirements demanded by the current data protection regulations. For more information, check OK MOBILITY ESPAÑA, SLU's privacy policy.
• The personal information collected through our service will be reasonable for the provision of the service. This includes, for example, the user's email address and, eventually, the phone number. The user will enter this data through our online form.
• We use this information, as necessary, to provide our services to the user. Electronic communications for self-promotion purposes and unrelated to notifications linked to the service expressly requested by the user will be sent with the user's prior consent by clicking on the corresponding checkbox.
• It is possible to unsubscribe from receiving promotional communications at any time and without incurring additional charges beyond the basic fees. You can send us an email to the address ventas@okmobility.com.

Legal basis of the Rental Discount Voucher

• Promotion valid only for individual customers who purchase a vehicle from OK MOBILITY. The rental vouchers will be valid for bookings made on okmobility.com and for customers registered in the OK Club: https://okmobility.com/en/club. The vouchers will be included in the customer's private area.
• Each voucher will be for single use and applicable to bookings for any destination where OK Mobility operates.
• If the value of the rental booking on the website okmobility.com is less than the amount of the voucher, the remaining amount of the voucher value will not be compensated.
• Each voucher will be valid for 1 year from the date of issue, i.e., it must be used in a booking with a pickup date in the next year from the moment it is granted to the beneficiary.
• The vouchers will have an alphanumeric code format and must be applied in the "promotional code" section during the vehicle rental booking process on the website https://okmobility.com/en/rent/
• The amount of each voucher will depend on the value of the vehicle purchased, following the following scale:

1. Vehicle value purchased from €7,000 to €14,999 —> €100 Rental Voucher
2. Vehicle value purchased from €15,000 to €29,999 —> €200 Rental Voucher
3. Vehicle value purchased over €30,000 —> €300 Rental Voucher

Copyright and license

• All trademarks, logos, texts, images, and other data on our website are subject to copyright. By using our site, the user does not have the right to subsequently use this information. Modification, processing, and use in any type of media are strictly prohibited. Other use is only possible with the prior written consent of OK MOBILITY.
• Unauthorised use of our information, as well as logos or trademarks of third parties appearing on our website, violates our rights or the rights of third parties and is, therefore, not allowed.

Disclaimer Clause

If any of the provisions of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions will not be affected. This provision may be replaced by others that are more valid and effective and that come as close as possible to the intended economic purpose.

Applicable law, place of performance, and jurisdiction

The following contract is subject to common Spanish law. In all matters not provided for in this document and resulting from necessary law, it will be governed by the provisions of legal rules regarding warranties contained in Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defence of Consumers and Users.

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Contact details

871 055 320 – ventas@okmobility.com