These General Terms and Conditions for the Purchase of Pre-Owned Vehicles of OK MOBILITY ESPAÑA, S.L.U. (hereinafter, the “General Terms and Conditions” or the “GTCs”) govern the relationship between OK MOBILITY ESPAÑA, S.L.U. (hereinafter, “OK MOBILITY” or the “SELLER”), with Tax ID No. B57334609, and the consumer customer interested in purchasing the vehicle (hereinafter, the “BUYER”).
For the purposes of these General Terms and Conditions, “Consumer” shall mean those natural persons and entities meeting the requirements set out in Article 3 of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.
OK MOBILITY ESPAÑA, S.L.U. makes available, through its website www.okmobility.com, information on the vehicles offered for sale, as well as the possibility to place a reservation for a vehicle via said website.
1. PURPOSE
The BUYER is interested in purchasing a pre-owned or used vehicle owned by OK MOBILITY (hereinafter, the “Vehicle”), for which purpose the BUYER places a reservation and/or proceeds to purchase said Vehicle, all in accordance with these General Terms and Conditions.
2. RESERVATION
2.1. The BUYER may reserve the vehicle they are interested in purchasing, pursuant to Article 1.454 of the Spanish Civil Code. The Reservation is optional; the BUYER may proceed directly with the purchase of the Vehicle without placing a prior reservation.
Prior to placing the reservation, the BUYER shall review the content of these General Terms and Conditions and, if in agreement, accept them.
Where applicable, the Reservation shall be formalised in a Reservation Agreement entered into between OK MOBILITY and the BUYER.
OK MOBILITY undertakes to provide the BUYER with any information requested regarding the vehicle and, insofar as possible, to offer the option to inspect the Vehicle at OK MOBILITY’s facilities prior to placing the reservation and proceeding with the purchase.
In addition, OK MOBILITY offers the BUYER the option to request a Vehicle Report from the CARFAX Vehicle Register via its website, which provides information on the Vehicle’s history. This service is free of charge for the BUYER.
2.2. Formalisation of the Reservation
The reservation shall be valid for seven (7) calendar days from the date the reservation is placed (hereinafter, the “Reservation Period”), subject to payment of the amount defined as the reservation fee (hereinafter, the “Reservation”). The amount paid as the Reservation fee shall be deducted from the final purchase price of the vehicle if the BUYER completes the purchase with OK MOBILITY. To formalise the Reservation, it is an essential requirement that the BUYER pays the corresponding reservation amount.
The BUYER shall pay the Reservation amount by one of the following methods:
Once payment of the Reservation has been made, the BUYER shall receive confirmation of the reservation from OK MOBILITY.
OK MOBILITY undertakes to deliver the vehicle under the conditions agreed with the BUYER at the time of the Reservation, once the BUYER has completed full payment of the purchase price and all relevant formalities have been fulfilled.
2.3. Non- transfer of the vehicle during the Reservation Period
During the Reservation Period indicated in the preceding clause, OK MOBILITY undertakes to withdraw the vehicle from normal commercial circulation; it may not be transferred to any third party other than the BUYER who placed the Reservation.
2.4. Waiver of purchase
If the BUYER expressly declares that they will not purchase the Vehicle, or fails to complete the purchase before the end of the Reservation Period—the amount paid to OK MOBILITY as the Reservation fee shall not be refunded, as it shall be deemed a breach for the purposes of Article 1.454 of the Spanish Civil Code, with the effects set out in this clause.
Exceptionally, if the purchase of the Vehicle is conditional upon financing being granted by a financial institution (provided that the transaction is intermediated by OK MOBILITY) and such financing is refused, OK MOBILITY shall refund the Reservation amount to the BUYER.
If the sale of the vehicle cannot be completed due to reasons attributable to OK MOBILITY (except in cases of Force Majeure), OK MOBILITY shall refund double the amount paid by the BUYER as the reservation fee, in accordance with applicable law.
3. FINANCING OF THE VEHICLE PURCHASE
3.1. Through partner financial institutions, OK MOBILITY offers the possibility of acting as an intermediary in obtaining financing for the purchase of the Vehicle.
If the BUYER requests financing for the purchase of the vehicle through OK MOBILITY, OK MOBILITY may request additional financial information so that the collaborating banks can provide the terms and conditions of the requested financing.
The BUYER acknowledges that OK MOBILITY only facilitates the potential granting of financing for the purchase of the vehicle by a financial institution and that OK MOBILITY bears no responsibility whatsoever in relation to the approval of such financing.
3.2. Down payment
The BUYER may, if they wish, pay OK MOBILITY an amount as a down payment to cover part of the Vehicle’s purchase price that the BUYER does not wish to include in the financing requested from the financial institution (hereinafter, the “Down Payment”).
3.3. Discount for Vehicle Financing
OK MOBILITY may offer the BUYER a discount for financing the Vehicle purchase transaction, subject to fulfilment of the conditions established by OK MOBILITY, such as reaching a minimum amount to be financed or maintaining the financing for a minimum period.
The discount is conditional upon maintaining the financing for the period agreed with the financial institution. In the event of early cancellation of the financing, OK MOBILITY may require the BUYER to repay the amount of the discount. The conditions governing the discount for Vehicle financing shall be set out in the Pre-Owned Vehicle Sale and Statutory Warranty Agreement.
4. VEHICLE PURCHASE
The purchase of the vehicle by the BUYER shall be formalised in the Pre-Owned Vehicle Sale and Statutory Warranty Agreement, under which OK MOBILITY sells the Vehicle to the BUYER in exchange for the price agreed between the Parties (hereinafter, the “Price”).
The Pre-Owned Vehicle Sale and Statutory Warranty Agreement consists of the Sale Agreement itself (the specific terms of the transaction, hereinafter, the “Sale Agreement”), together with these General Terms and Conditions.
The Sale Agreement shall identify the Vehicle being sold, its Price, method of payment, vehicle characteristics, age and mileage, as well as any additional information necessary regarding the Vehicle’s condition, technical state, and maintenance.
The PARTIES undertake to provide each other with all documentation that may be required for the correct formalisation of the sale of the Vehicle.
5. PRICE
The BUYER undertakes to pay the Sale Price of the Vehicle, as stated in the commercial offer, the Reservation Agreement and the Sale Agreement (hereinafter, the “Price”).
For the calculation of the total amount payable by the BUYER to OK MOBILITY, the following shall be taken into account; the Vehicle Sale Price, any applicable discounts, and any other amounts, such as the cost of products and/or services associated with the sale of the Vehicle—for example, the transfer pack (administrative procedures to effect the change of ownership and prepare the vehicle), the cost of home delivery (if applicable), any extension of the Vehicle’s after-sales warranty, as well as applicable fees and indirect taxes.
6. PAYMENT METHOD AND INVOICING
If the BUYER has opted to formalise the Reservation, OK MOBILITY shall issue the BUYER a Proforma invoice upon receipt of the Reservation, The BUYER shall pay the purchase Price to OK MOBILITY within a maximum period of seven (7) calendar days from the date of formalising the Reservation (less the amount paid as the Reservation fee and, where applicable, any transport amount previously paid by the BUYER).
The BUYER must pay the Price to OK MOBILITY—and OK MOBILITY must receive payment—prior to signing the Sale Agreement.
If the Vehicle purchase is financed, the BUYER shall authorise the financial institution to pay the Vehicle price to OK MOBILITY on the BUYER’s behalf and for the BUYER’s account.
Payment of the Price shall be made by bank transfer or credit into the designated bank account; cash payments of the Price are not accepted under applicable law.
OK MOBILITY shall issue the sales invoice for the Vehicle once the Price has been received from the BUYER.
7. TRANSFER OF OWNERSHIP
OK MOBILITY shall handle the change of ownership of the Vehicle once the Vehicle Sale Agreement has been formalised.
The BUYER undertakes to provide their identification document and the signed power/mandate (to proceed with the change of ownership of the vehicle) at the time the Sale Agreement is formalised.
The SELLER undertakes to process the transfer of ownership of the Vehicle before the competent Public Authorities.
The SELLER shall not be able to process the change of ownership of the Vehicle if the BUYER fails to provide the required documentation, and the SELLER shall be released from any liability arising from the BUYER’s failure to provide such documentation.
OK MOBILITY shall issue the BUYER a temporary authorisation, issued by an authorised administrative agent of the Spanish Directorate-General for Traffic (Dirección General de Tráfico, “DGT”), allowing the BUYER to provisionally drive the Vehicle until the formal change of ownership is completed in the BUYER’s favour.
8. DELIVERY OF THE VEHICLE
8.1. Delivery period
OK MOBILITY shall deliver the vehicle to the Buyer within the period agreed by the Parties at the time of formalising the Sale Agreement.
The agreed delivery period may be extended by a subsequent agreement between the Parties. Likewise, OK MOBILITY reserves the right to unilaterally extend this period in the event of delays during the vehicle delivery process that are not attributable to OK MOBILITY.
8.2. Place of delivery
At the time of purchase, the BUYER shall choose one of the following delivery options for the Vehicle:
If, in view of the foregoing, home delivery is subject to any cost, this shall be communicated to the BUYER prior to the purchase of the Vehicle.
At the time of delivery, the SELLER shall provide the BUYER with the Provisional Registration Certificate and the Vehicle Technical Data Sheet.
From the moment of delivery, the BUYER assumes all responsibilities and liabilities of any kind arising from the use or possession of the Vehicle.
9. INSURANCE
The BUYER acknowledges that the SELLER only undertakes to maintain the compulsory insurance of the Vehicle until the time of delivery of the Vehicle, and the SELLER shall be released from its obligations from that moment on.
The BUYER acknowledges the legal obligation to take out compulsory motor insurance from the moment the BUYER takes possession of the Vehicle, in accordance with applicable legislation.
The BUYER shall hold OK MOBILITY harmless from any damages that may arise due to failure to comply with this requirement.
10. CONDITION OF THE VEHICLE AND NON- CONFORMITY
10.1. Upon signing the Sale Agreement, the BUYER acknowledges that they are fully aware of and accept the condition of the Vehicle.
10.2. The SELLER shall be liable to the BUYER for any non-conformity that exists at the time of delivery of the vehicle.
Nevertheless, the vehicle shall be deemed to conform to the contract, unless proven otherwise, when it matches the description provided by the SELLER, meets the quality and performance standards of a vehicle with similar characteristics, and is fit for the ordinary use of that type of vehicle.
There shall be no liability for non-conformity in respect of matters that the BUYER knew or could not have been unaware of at the time of delivery of the Vehicle, or any matters of which the BUYER was informed and expressly accepted.
10.3. Where applicable, the BUYER must notify the SELLER of any non-conformity within a maximum period of one (1) year from date of delivery of the Vehicle.
The BUYER shall notify the SELLER promptly upon becoming aware of any non-conformity in the Vehicle.
10.4. If a non-conformity not attributable to the BUYER is notified within the one-year period referred to above, the SELLER shall proceed in accordance with the remedies specified in the following clause.
11. WARRANTY AND AFTER-SALES SERVICE
11.1. The SELLER provides a one (1) year warranty on the Vehicle sold, covering any non-conformity that arises within one (1) year from delivery of the Vehicle (hereinafter, the “Warranty”).
The SELLER shall repair the Vehicle free of charge and, if repair is not possible or would entail wholly disproportionate costs, the SELLER shall reduce the Vehicle price proportionally to reflect the non-conformity, or, where appropriate, terminate the contract with reciprocal restitution.
Under no circumstances may the BUYER demand replacement of the vehicle, insofar as—given the nature of the Vehicle (pre-owned or used)—it is impossible to replace it with another of identical characteristics and, moreover, such a solution would be entirely disproportionate compared with the other solutions provided for under consumer protection regulations.
OK MOBILITY shall not be liable for elements of the Vehicle that have been tampered with by the BUYER, nor shall it be liable for repairs or changes not authorised by the SELLER. Prior to any repair, the BUYER undertakes to inform the SELLER, who must expressly authorise it.
Any additional items contracted—including, but not limited to, extended warranty, vehicle insurance, after-sales programmes or other services complementary to the sale of the Vehicle—do not form part of the Vehicle Price; therefore, these amounts shall not be refunded to the customer.
11.2. Exclusions
By way of example and without limitation, the following shall not be considered non-conformities, and the Warranty shall therefore not apply, in respect of normal wear of parts, materials or components of the vehicle, including, but not limited to:
Likewise, and without limitation, faults or deficiencies of the Vehicle:
11.3. After-sales service
OK MOBILITY offers its customers after-sales support during the warranty period contracted by the BUYER. The BUYER may report any incident, breakdown or problem affecting the Vehicle during the Warranty Period, provided the repair is not excluded as defined in these General Terms and Conditions or in the Sale Agreement.
The BUYER may contact the after-sales service at posventa@okmobility.com or in person at The Showroom facilities.
12. RIGHT OF WITHDRAWAL IN DISTANCE OR OFF-PREMISES SALES
Withdrawal from the contract entails the BUYER returning the Vehicle and the SELLER refunding the Price. This right is only recognised by law where the sale has been concluded at a distance or off the business premises, i.e., outside OK MOBILITY’s facilities or points belonging to The Showroom network. Therefore, in accordance with applicable law and these General Terms and Conditions, the BUYER shall only be entitled to withdraw from the contract in sales concluded at a distance or off the business premises.
OK MOBILITY shall refund the amount corresponding to the Vehicle Price, after deducting, among others, any discounts or special conditions which the BUYER may have benefited from in connection with the purchase of the Vehicle. The refund shall be made using the same payment method used to pay the Price.
The BUYER must notify OK MOBILITY of their intention to withdraw from the contract within a maximum period of fourteen (14) calendar days from receipt of the Vehicle (hereinafter, the “Notice of Withdrawal”), by sending written communication to:
a) Email: venta.online@okmobility.com
b) The email address of the member of the Sales team who handled the Vehicle sale.
c) By post to the address indicated by the SELLER.
The OK MOBILITY team shall contact the BUYER as soon as possible to initiate the Vehicle return process.
The BUYER shall hold OK MOBILITY harmless from any damage or liability related directly or indirectly to the Vehicle from the initial delivery until the effective return of the Vehicle to OK MOBILITY, either at the SELLER’s facilities or another location designated by the SELLER.
13. RETURN OF THE VEHICLE IN CASE OF WITHDRAWAL
13.1. Return period. In exercising the right of withdrawal, the BUYER must return the Vehicle to the SELLER within a maximum period of fourteen (14) calendar days or up to a limit of 1,000 km from receipt of the Vehicle (whichever occurs first), during which the right of withdrawal may be exercised. If the aforesaid deadline ends on a public holiday or outside business opening hours, the consumer may return it on the following day.
13.2. Return conditions. OK MOBILITY shall be entitled to reject the return of the vehicle if it does not comply with these General Terms and Conditions, or to charge the BUYER for any loss of value of the Vehicle exceeding normal wear and tear, beyond what is necessary for inspection or test purposes.
The SELLER shall only accept the return of the Vehicle in good condition, i.e., in the same condition as at the time of delivery to the BUYER, subject to normal wear resulting from ordinary use. The BUYER undertakes to return the Vehicle in the same condition in which it was delivered, without any modifications or alterations.
OK MOBILITY shall not accept the return of the Vehicle if it has been used for purposes that imply a risk for the good, if it has suffered damage not attributable to normal wear from ordinary use, or if the characteristics of the vehicle have been altered or modified. OK MOBILITY reserves the right to carry out its own assessment through its team of professionals or third parties designated by OK MOBILITY.
It is also an essential requirement that the BUYER returns both vehicle keys along with the original physical documentation to OK MOBILITY so that the SELLER can process the change of ownership.
If the BUYER collected the vehicle at OK MOBILITY’s facilities, the BUYER must return it to the same location at the previously agreed date and time.
The BUYER shall sign a document acknowledging the delivery of the Vehicle to the SELLER or to a third party designated by the SELLER.
If the BUYER delivered their own vehicle in part exchange as part of the purchase and decides to exercise the right of withdrawal, OK MOBILITY shall decide whether to refund the valuation amount of the traded-in vehicle at the time of the transaction or, alternatively, to return the part-exchange vehicle to the BUYER.
13.3 Place of return.
If the BUYER contracted the home-delivery service, the BUYER may choose either to return the Vehicle at OK MOBILITY’s facilities (when this option is available) or have OK MOBILITY arrange collection of the Vehicle by a tow service in the vicinity of the original delivery location, on the previously agreed date and time. The cost of such collection shall be borne by the customer and the price will depend on the location. This arrangement shall only apply when return at OK MOBILITY’s facilities is available and the BUYER opts for return via tow-truck service.
13.4. Return costs. Returning the Vehicle may entail costs for the BUYER, as detailed below:
a) Transport costs for the Vehicle if the BUYER chooses not to return it to The Showroom facilities where vehicles are made available for sale, provided that this option is available.
b) Costs associated with the change of ownership of the Vehicle before the public authorities.
13.5. Conditions applicable to the purchase of another vehicle
If, after exercising the right of withdrawal, the BUYER decides to acquire another vehicle owned by the SELLER, OK MOBILITY may, at its discretion, offset the amount paid for the first purchase against the amount due for the second.
If the price of the second purchase exceeds that of the first, the BUYER shall pay the difference. Conversely, if the price of the second purchase is lower than that of the first, OK MOBILITY shall reimburse the BUYER for the difference.
14. TERMINATION OF THE CONTRACT
The following shall be considered grounds for termination of the Contract:
15. DATA PROTECTION
15.1. Processing of personal data: in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), Organic Law 3/2018 of 5 December, on the Protection of Personal Data and guarantee of digital rights (“LOPDGDD”), and other applicable regulations, the BUYER is informed that the personal data collected in connection with the procurement of our products and services will be processed by OK MOBILITY ESPAÑA, S.L.U. in its capacity as Data Controller (hereinafter, the “Controller”).
15.2. Purpose and legal bases for processing: the personal data collected will be processed for the performance of the vehicle sale contract (including the Vehicle Reservation) and all related services and products, as well as for the management of pre-contractual and post-contractual procedures, including after-sales services. The legal bases for the various processing activities are the performance of the contract, the consent granted by the BUYER, compliance with legal obligations, and OK MOBILITY’s legitimate interests.
15.3. Recipients: data subjects’ data will not be disclosed to third parties except where there is a legal obligation, where necessary to fulfil our contractual obligations (for example, if the BUYER requests financing through a financial institution collaborating with OK MOBILITY, or to process the change of ownership of the Vehicle), with the data subject’s consent, or to satisfy OK MOBILITY’s legitimate interests.
15.4. Data subject rights: data subjects may exercise their rights of access, rectification, restriction, erasure, withdrawal of consent, objection, portability and, where applicable, not to be subject to automated individual decision-making, by sending a written request to the Controller’s registered office at Avda. Gran Vía Asima, 36-A, 07009 Palma de Mallorca (Spain), or by email to: rgpd@okmobility.com.
Data subjects may also lodge a complaint with a supervisory authority in the Member State of their residence, place of work or where the alleged infringement took place. In Spain, the competent supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos), at C/ Jorge Juan, 6, 28001 – Madrid.
15.5. Additional information: data subjects may consult additional and detailed information on how OK MOBILITY ESPAÑA, S.L.U. processes their personal data in the Privacy Policy available on OK MOBILITY’s website.
16. TRANSLATION
The BUYER has the right to receive a copy of these General Terms and Conditions in Spanish, as stated in any versions drafted in other languages. In the event of discrepancies, the Spanish version shall prevail.
17. CUSTOMER SERVICE AND COMPLAINTS
If you wish to make any suggestions to improve our services, you may contact us at ventas@okmobility.com and on +34 919 490 404.
All The Showroom facilities have official complaint forms, which will be kindly provided upon request to OK MOBILITY staff. OK MOBILITY values your feedback and strives to continuously improve its services based on customer opinions.
18. SEVERABILITY CLAUSE
If any provision of these General Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall not be affected.
19. AMENDMENTS
OK MOBILITY is entitled to update these General Terms and Conditions and to make such modifications to its products and services as it deems appropriate. OK MOBILITY shall provide the BUYER with sufficient prior notice of any intended modifications, so that the BUYER may duly exercise their right to reject any changes applicable to them. In the event of such rejection, the General Terms and Conditions in effect at the time the contract was executed shall continue to apply.
The aforementioned communications between the SELLER and the BUYER shall be made using suitable means of communication, with written record thereof, and always within a reasonable period of time. OK MOBILITY shall provide the BUYER with an email address through which they may duly exercise their right of non-acceptance.
20. JURISDICTION AND APPLICABLE LAW
These General Terms and Conditions are governed by Spanish law. The Parties expressly submit to the Courts and Tribunals of Palma de Mallorca (Balearic Islands) for any dispute or issue arising from the Contract, except for matters relating to Consumer law, in which case the jurisdiction established in the relevant regulations shall apply. In accordance with the EU regulation on online dispute resolution in consumer matters (Regulation (EU) No 524/2013), reference must always be made to the EU platform for online dispute resolution. This shall also apply where there is no intention to participate in such procedure.
Updated: June 2025
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