OK Help

Some of our Stores that are located outside the airport terminal have a free shuttle service to and from the airport during business hours. Check here for information on how to find the meeting point:

If you have made your reservation through the official OK Mobility website and your rate allows it, you can request a cancellation through the following link https://okmobility.com/es/rent/cancel . If you have made your reservation over the counter or at our Customer Service Center, please call 971 126 880. If you have made your reservation through an intermediary, you should consult with them about the process of modifying or cancelling your reservation.

If you have booked through our official website okmobility.com, over the counter or at our Customer Service Center, please call 902 360 636 or 971 126 880. If you have booked through an intermediary, you will need to consult with them regarding the cancellation process of your reservation.

Some of our Stores that are located outside the airport terminal have a free shuttle service to and from the airport. Check here for information on how to find the meeting point.

All bookings made through the OK Mobility website can be forwarded to an email. If you booked through an intermediary, please contact them to request a booking confirmation

Contracting the Via Verde electronic service with identifier allows access and automatic payment of Via Verde toll services on Portuguese motorways.

In Portugal there are two toll collection systems: The traditional system with barriers and payment at the toll booth and the gantry system with electronic toll collection (Multi Lane Free Flow - MLFF). In both cases, Via Verde allows you to travel freely, without stopping to pay.

OK Mobility will automatically debit the vehicle reservation holder's credit card account for the accrued costs of using the electronic toll lanes. The surcharge can be made immediately upon return of the vehicle or within thirty days after the return of the vehicle.

The cost of the service is € 1.50 plus VAT per day.

If you only have a debit card, you should choose one of our covers (OK Premium Cover or OK Premium International) as it is only possible to block the excess on a credit card.

As mentioned above, only OPC and/or CAR coverage is available and can be purchased together and/or separately. If the customer wishes to complement their international coverage, they may do so by contracting the INT - international supplement. This supplement may be paid for the entire rental and/or for the days requested by the customer within the booking. It should be noted that, should any occur outside the contracted period of INT, the customer will be responsible for the costs.

The return of the Excess and/or Deposit or Preauthorisation may vary between 14 and 31 days depending on the bank used and due to the operational capacity of the lessee's bank.

• Cars: 300km/day, 3000km/contract (except offices with unlimited km)
• Motorcycles: Unlimited mileage (in all offices, no exception, and regardless of the duration of the reservation).
• Cargo and Camper: 400km/day, 4000km/contract (in all offices, no exception, and regardless of the duration of the reservation)

Yes, you can take your vehicle to France, Portugal and Andorra by taking out our OK Premium Cover International. 

It is NOT compulsory to take out cover in order to leave Spain. If the customer wishes to contract our OPC and/or CAR and wishes to extend their cover to an international level, in this case they will have the option of contracting an international supplement (INT) which will extend the cover contracted with us (OPC and/or CAR) outside Spanish territory. 

On the other hand, if the customer does not wish to contract the cover with us and prefers to block the excess and deposit, they should be aware that in the event of a "possible" accident and/or mishap with the vehicle, the customer will be responsible for the costs that this may entail.

Permitted territory: The vehicle may only be driven within the national territory, the European Union, Andorra and Gibraltar, with the exception of Bulgaria, Romania, Albania and the United Kingdom. In the event of a cross-border crossing, the lessee must take out the INTERNATIONAL Supplement (INT) so that the lessee themselves, the passengers, if any, and the vehicle itself are covered (provided that normal use is made and not contrary to traffic regulations). In any case, the lessee must be aware of the requirements and permits for driving outside the national territory, and assume the contracting thereof. The Vehicle may not be taken on board or transported by any means of transport, except with the prior written authorisation of the Lessor. Please note that some of our vehicles have geolocators and if it is detected that they have exceeded the permitted territory, it will be considered a breach of contract, and the Lessor may charge the Lessee for damages caused, immediately terminating this contract for breach of contract by the Lessee and take appropriate legal action. The cost of this service is detailed in the attached Annex.

We need: Driving licence, valid ID card or passport recognised by Spanish law and a credit card in the name of the main driver.

The documents required to rent a vehicle with us are:

• Valid National Identity Card or Passport
• Driving licence and, if necessary, an international driving licence (depending on where you come from).
• Credit and/or debit card (the latter subject to conditions) in the name of the main driver.

Attached you will find the requirements set out in our CCGG in section 3. Drivers:
“3. Driver(s): The lessee and additional drivers must be at least 18 years of age and must present a European identity card or passport and driving licence, both documents must be valid for the entire rental period, in physical format, legible and in good condition and accepted by Spanish law. Current driving licences of EU and EEA (Iceland, Liechtenstein and Norway) citizens are accepted by law and valid for driving in Spain. Licences issued in third countries will be accepted if they comply with the requirements of Article 21 of the General Regulations for Drivers; provided that the licence is in force, the holder is of the age required in Spain to obtain an equivalent Spanish licence and that no more than six months have elapsed since the holder acquired normal residence in Spain. In all other cases, it is necessary to present an international permit together with a valid driving licence issued by the country of origin. For further information, we recommend consulting the website of the Spanish Dirección General de Tráfico (DGT): DGT - Driving licences valid for driving in Spain or contact directly the consulate in Spain of the country of issue of your licence. It is the customer's responsibility to check whether their driving licence is valid for driving in Spanish territory. Driving licences will be accepted in electronic or digital format, in the official applications, but not in photographic format or as a copy.

For rentals in Spain, Italy, Portugal, France and Germany: Each driver must be at least 18 years of age and hold a valid driving licence for the duration of the rental period. A minimum of one year's driving licence is not required. Cargo vans are excluded, for which a minimum of 20 years of age and 2 years of driving licence are compulsory. In addition, you they present a valid European ID card or passport. There is a Young Driver supplement applicable to those aged between 18 and 25, both included, of € 10 per day with a minimum of €2 4 and a maximum of € 300.

For rentals in Greece and Malta: Each driver must be at least 21 years of age and have held for at least one year, a valid driving licence for the entire rental period. In addition, you they present a valid European ID card or passport. There is a Young Driver supplement applicable to those aged between 21 and 25, both included, of €10 per day with a minimum of € 24 and a maximum of € 300.

Please note that we have different types of vehicles available. In section 3. Generally and avoiding some small exceptions, the age is 18 years without minimum time holding a driving licence.

The amount of the deposit varies according to the category of the vehicle, see general conditions.

All services will be paid by credit or debit card at our offices. If you wish to make a reservation through our website, payment can only be made by credit card. Withholding of the excess shall only be possible by credit card. The repayment of the excess can take between 14 and 31 days depending on the bank. OK Mobility only accepts VISA and MASTERCARD credit cards. AMERICAN EXPRESS accepted only in Spain (except Canary Islands) and Germany.

For all other enquiries, please contact our Customer Service Centre.