OK Help

Find an answer to your question

Frequently Asked Questions Your definitive guide

How can we help you?
Frequently Asked Questions Club OK

The OK Club is a further step in our relationship with you and our commitment to make you our top priority. To this end, we have created a Club in which you will be rewarded for your loyalty.

In the Club you will be able to accumulate points with each rental, that can be exchanged for gifts and special services designed for you. You will also have access to exclusive promotions and preferential treatment.

Yes. This service is completely complimentary.

You can register once you are making your booking or through the following link: https://okmobility.com/en/club 

  • Accumulate days in your Mobility Wallet and use them whenever you want.
  • Manage and download your invoices immediately
  • Streamline your next booking
  • Priority access to offers
  • Earn points with your bookings and redeem them for PRIZES
  • Receive exclusive discounts

In a simple way, with every rental made on okmobility.com you will see your points balance increase. Each euro spent will represent one point on the balance.

Points for bookings made through the OK Mobility website in the last 90 days will be awarded automatically.
We also offer you the opportunity to recover the points from those bookings that you have not made through the OK Mobility website and enjoyed in the last 90 days. To do so, go to the "Recover Points" section in your private area.

In the Club's private area there is a "Gift catalogue" section where you can exchange your points balance for exclusive gifts and services. Gifts such as discounts and free extras will appear in the "My gifts" section where you can redeem them. If you opt for a physical gift, we will ask you for your details so that we can send it to you by post.

You can see your total points at the top of your OK Club private area. We will also send you a monthly summary of your accumulated points, which you will only receive if you agree to receive communications from us.

The Mobility Wallet is a digital wallet where you can accumulate vehicle hire days and redeem them whenever and wherever you want.

- Flexible vouchers for different types of vehicles: small, compact, SUV or motorcycle.
- Guarantee your vehicle when you need it.
- Guarantee the price of your next rental.
- Inclusive: Premium Cover, Roadside Assistance, Excess Elimination. To take advantage of this perk, you must be an OK Club member. Sign up here https://okmobility.com/en/club 

Please note that if you take subscribe to our service, you receive free days in your Mobility Wallet. For more information about our Subscription, see: https://okmobility.com/en/help/subscription 

Each voucher may only be used on bookings with a pick up date starting seven days after purchasing the voucher.

You can cancel it from your OK Club Customer Area as long as you chose rates which include free cancellation option (Premium or Standard). 
Once you have cancelled, the mobility days you consumed will be automatically returned to you.

No! Your Mobility Wallet mobility days are only valid for bookings on our direct channel: the official OK Mobility website.

Of course! It's as simple as:

1. Access your OK Club Client Area.
2. Select "Mobility Wallet".
3. Fill in the fields associated with the "GIFT MOBILITY DAYS" feature.
4. Confirm the gift.
5. Both you and the person you chose will receive a confirmation message about the gift. All done! 

You can choose from four vehicle categories: Small, Motorcycle, SUV and Compact.

No, you cannot redeem your days in the following Stores:
MIA – Miami

MLA – Malta

BEG – Belgrade

TIV – Tivat

TGD – Podgorica

TIA – Tirana

OTP – Bucharest

ZTH – Zakynthos

HER – Heraclion

CHQ – Chania

RHO – Rhodes

RAK – Marrakech

LCA - Larnaca

PFO - Paphos"

FNC - Madeira

Once you have purchased the voucher, you have one year to use the mobility days that you have bought. Once that period has passed, you will no longer be able to use the mobility days and they will not be refundable.

Form submission completed
Your data has been sent successfully.

Thank you
Form submission failed
There is a problem sending the data.
Try again later